📍 Job Overview

Job Title: ETIC, Azure Technical Support Engineer - Associate
Company: PwC
Location: Cairo - ETIC, Egypt
Job Type: Full-Time
Category: Technical Support Engineer
Date Posted: 2025-03-13
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide technical support for Azure services, troubleshoot and resolve issues, assist customers, monitor support tickets, collaborate with teams, document solutions, and stay updated with Azure trends.
Key Skills: Microsoft Azure, Technical Support, Problem-Solving, Customer Support, Communication, Cloud Technologies, Troubleshooting, Documentation, Collaboration, Azure Active Directory, SQL Database, Virtual Machines, IT Operations, Network Infrastructure, Emotional Regulation, Empathy.

📝 Enhancement Note: This role requires a strong customer focus and excellent communication skills to provide effective technical support to Azure customers.

💻 Primary Responsibilities

Technical Support: Troubleshoot and resolve issues related to Azure services, including cloud infrastructure, applications, and services.
Customer Assistance: Guide customers through Azure features and functionalities, ensuring high levels of customer satisfaction.
Ticket Management: Monitor and respond to support tickets in a timely manner.
Collaboration: Work with engineering and product teams to escalate and resolve complex issues.
Documentation: Maintain and update knowledge base articles for internal and customer use.
On-Call Support: Participate in on-call rotations to provide after-hours support as needed.
Stay Updated: Keep up-to-date with Azure updates, features, and industry trends.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and the ability to work independently and as part of a team in a fast-paced environment.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience: 1-3 years of experience in technical support or a similar role, preferably with a focus on cloud technologies.

Required Skills:

Familiarity with Microsoft Azure services (e.g., Virtual Machines, Azure Active Directory, SQL Database) and tools.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication skills, both verbal and written, with a customer-focused mindset.
Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

Relevant certifications (e.g., Microsoft Azure Fundamentals, Azure Administrator).

📝 Enhancement Note: While not required, relevant certifications can demonstrate a strong commitment to professional development and may enhance the candidate's competitiveness for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Technical Support Cases: Include examples of complex technical issues you've resolved, explaining your troubleshooting process and final solution.
Customer Feedback: Highlight positive customer feedback or testimonials that demonstrate your excellent customer support skills.
Documentation: Showcase your ability to create and maintain knowledge base articles by including examples from previous roles.

Technical Documentation:

Troubleshooting Guides: Include step-by-step guides for resolving common Azure issues, demonstrating your understanding of Azure services and troubleshooting techniques.
Process Documentation: Document your approach to managing support tickets, including prioritization, escalation, and resolution processes.

📝 Enhancement Note: When preparing your portfolio, focus on demonstrating your ability to provide excellent technical support and effectively communicate with customers.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Egypt is typically between EGP 15,000 and EGP 25,000 per month, depending on experience and qualifications. This estimate is based on regional market research and industry standards for technical support roles focused on cloud technologies.

Benefits:

Health Insurance: Comprehensive health insurance plan for employees and their dependents.
Retirement Savings: Contributions to a retirement savings plan to help employees plan for their future.
Training & Development: Opportunities for professional development and training to enhance skills and advance careers.
Work-Life Balance: Flexible working arrangements to support a healthy work-life balance.

Working Hours: The standard working hours for this role are 40 hours per week, with the possibility of working overtime or being on-call for after-hours support as needed.

📝 Enhancement Note: While the salary range provided is an estimate, the actual salary offered may vary depending on the candidate's qualifications, experience, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, focusing on advisory services for clients seeking seamless integration solutions and robust platform architectures.

Company Size: PwC is a large, multinational professional services network with over 284,000 people in 157 countries. This size offers opportunities for career growth and exposure to diverse projects and industries.

Founded: PwC was founded in 1849 and has since grown to become one of the "Big Four" accounting firms, providing a wide range of professional services, including audit, tax, and consulting services.

Team Structure:

Team Size: The team consists of integration and platform architecture professionals, focusing on designing and implementing seamless integration solutions and robust platform architectures for clients.
Reporting Structure: The role reports directly to the team leader or manager, with opportunities for collaboration with other teams, such as cloud and network architecture.
Cross-Functional Collaboration: The team works closely with other PwC teams, such as audit, tax, and consulting, to provide comprehensive services to clients.

Development Methodology:

Agile/Scrum: The team follows Agile methodologies, including sprint planning, daily stand-ups, and regular retrospectives, to ensure efficient project delivery and continuous improvement.
Code Review & Testing: The team emphasizes code review, testing, and quality assurance practices to ensure the delivery of high-quality solutions.
Deployment Strategies: The team employs CI/CD pipelines and automated deployment strategies to streamline the deployment process and minimize manual intervention.

Company Website: PwC

📝 Enhancement Note: PwC's large size and diverse service offerings provide opportunities for career growth and exposure to various industries and technologies. The company's focus on advisory services emphasizes the importance of strong communication and problem-solving skills in this role.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an Associate position, typically the first level of professional experience within a company. Associates are expected to develop their skills and contribute to the team's success while learning from more experienced team members.

Reporting Structure: The role reports directly to the team leader or manager, with opportunities for collaboration with other teams and mentorship from senior team members.

Technical Impact: The role has a direct impact on the quality of technical support provided to Azure customers, contributing to high levels of customer satisfaction and the success of Azure services.

Growth Opportunities:

Career Progression: With experience and demonstrated skills, Associates can progress to Senior Associate, Senior Consultant, or Manager levels, taking on more complex projects and team leadership responsibilities.
Technical Skill Development: The role offers opportunities to develop and enhance skills in Azure services, troubleshooting, and customer support, as well as exposure to other technologies and industries.
Technical Leadership: As team members gain experience and expertise, they may have the opportunity to provide technical guidance and mentorship to junior team members or contribute to the development of best practices and standards.

📝 Enhancement Note: This role offers opportunities for career growth and skill development within PwC's large and diverse organization. Associates can expect to work on a variety of projects and gain exposure to different industries and technologies, contributing to their professional development and growth.

🌐 Work Environment

Office Type: The role is based in PwC's office in Cairo - ETIC, offering a modern and collaborative work environment designed to support the success of its employees.

Office Location(s): The role is based in Cairo - ETIC, with opportunities for travel to client sites or other PwC offices as needed.

Workspace Context:

Collaborative Environment: The office features open-plan workspaces, encouraging collaboration and communication among team members.
Development Tools: The office is equipped with the necessary tools and technologies to support the team's work, including access to Azure services and other relevant software.
Cross-Functional Interaction: The office is home to various PwC teams, providing opportunities for cross-functional collaboration and learning.

Work Schedule: The standard working hours for this role are 40 hours per week, with the possibility of working overtime or being on-call for after-hours support as needed. The work schedule may vary depending on project demands and client needs.

📝 Enhancement Note: PwC's modern and collaborative work environment is designed to support the success of its employees, offering opportunities for growth, learning, and collaboration with other professionals.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A technical assessment or coding challenge focused on Azure services and troubleshooting techniques to evaluate the candidate's problem-solving skills and understanding of Azure technologies.
Behavioral Interview: A behavioral interview to assess the candidate's communication skills, customer focus, and ability to work in a team environment.
Final Interview: A final interview with the hiring manager or team leader to discuss the candidate's fit for the role and the team, as well as to answer any remaining questions.

Portfolio Review Tips:

Case Studies: Include detailed case studies of complex technical issues you've resolved, highlighting your troubleshooting process, final solution, and customer impact.
Customer Feedback: Highlight positive customer feedback or testimonials that demonstrate your excellent customer support skills.
Documentation: Showcase your ability to create and maintain knowledge base articles by including examples from previous roles.

Technical Challenge Preparation:

Azure Services: Brush up on your knowledge of Azure services, including Virtual Machines, Azure Active Directory, SQL Database, and other relevant services.
Troubleshooting Techniques: Refresh your troubleshooting skills and familiarize yourself with common Azure issues and best practices for resolution.
Communication Skills: Prepare for behavioral interview questions that assess your communication skills, customer focus, and teamwork abilities.

ATS Keywords: [See the comprehensive list of ATS keywords at the end of this document]

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, customer focus, and ability to work effectively in a team environment. Preparing for the interview by reviewing Azure services, troubleshooting techniques, and practicing communication skills will help candidates succeed in the interview process.

🛠 Technology Stack & Web Infrastructure

Azure Services:

Virtual Machines: Familiarity with Azure Virtual Machines is essential for troubleshooting and resolving issues related to cloud infrastructure.
Azure Active Directory: Understanding Azure Active Directory is crucial for managing user access, authentication, and authorization in Azure environments.
SQL Database: Knowledge of SQL Database is important for troubleshooting and resolving issues related to Azure's managed SQL services.

Troubleshooting Tools:

Azure Portal: Proficiency in using the Azure Portal to navigate, monitor, and manage Azure services is essential for effective troubleshooting and issue resolution.
Azure Monitor: Familiarity with Azure Monitor for logging, monitoring, and alerting on Azure services is crucial for proactive issue detection and resolution.
Azure Support: Knowledge of Azure Support tools and processes for submitting and managing support tickets is important for effective customer support.

📝 Enhancement Note: Familiarity with Azure services, troubleshooting tools, and best practices is essential for success in this role. Candidates should brush up on their knowledge of these technologies and prepare for technical assessments and interviews focused on Azure services and troubleshooting techniques.

👥 Team Culture & Values

Web Development Values:

Customer Focus: PwC places a strong emphasis on customer satisfaction, ensuring that all team members prioritize the needs and expectations of their customers.
Technical Excellence: The team values technical expertise and continuous learning, encouraging team members to stay up-to-date with the latest Azure services, features, and best practices.
Collaboration: PwC fosters a collaborative work environment, encouraging team members to work together, share knowledge, and support each other's success.
Innovation: The team values innovation and encourages team members to think creatively and develop new solutions to technical challenges.

Collaboration Style:

Cross-Functional Integration: The team works closely with other PwC teams, such as audit, tax, and consulting, to provide comprehensive services to clients.
Code Review Culture: The team emphasizes code review and peer programming practices to ensure the delivery of high-quality solutions and to facilitate knowledge sharing among team members.
Knowledge Sharing: The team encourages knowledge sharing and continuous learning, with regular training and development opportunities to enhance skills and advance careers.

📝 Enhancement Note: PwC's emphasis on customer focus, technical excellence, collaboration, and innovation creates a dynamic and supportive work environment for technical support professionals. Candidates should be prepared to demonstrate their commitment to these values and their ability to contribute to the team's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Azure Service Issues: Troubleshoot and resolve complex issues related to Azure services, including cloud infrastructure, applications, and services.
Customer Expectations: Manage customer expectations and ensure high levels of customer satisfaction by providing excellent technical support and effective communication.
Incident Management: Develop and refine incident management processes to minimize downtime and ensure the availability of Azure services.
Emerging Technologies: Stay up-to-date with emerging technologies and trends in the Azure ecosystem, and adapt your skills and knowledge accordingly.

Learning & Development Opportunities:

Azure Certifications: Pursue relevant Azure certifications (e.g., Microsoft Azure Fundamentals, Azure Administrator) to enhance your skills and demonstrate your commitment to professional development.
Conferences & Events: Attend industry conferences, webinars, and other events to learn from experts, network with peers, and stay up-to-date with the latest Azure services and best practices.
Mentorship & Leadership: Seek mentorship opportunities from senior team members or other industry experts to develop your skills and advance your career. Additionally, consider opportunities to provide technical guidance and mentorship to junior team members.

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities for candidates looking to develop their skills in Azure services and technical support. By embracing these challenges and pursuing learning and development opportunities, candidates can enhance their competitiveness and advance their careers in the Azure ecosystem.

💡 Interview Preparation

Technical Questions:

Azure Services: Brush up on your knowledge of Azure services, including Virtual Machines, Azure Active Directory, SQL Database, and other relevant services. Prepare for technical questions focused on Azure services, features, and best practices.
Troubleshooting Techniques: Refresh your troubleshooting skills and familiarize yourself with common Azure issues and best practices for resolution. Prepare for technical questions focused on troubleshooting techniques and issue resolution strategies.
Customer Support: Prepare for behavioral interview questions that assess your communication skills, customer focus, and ability to work in a team environment. Provide examples of successful customer support experiences and the strategies you employed to resolve complex technical issues.

Company & Culture Questions:

PwC's Mission & Values: Research PwC's mission, vision, and values, and be prepared to discuss how your personal values align with the company's culture.
Team Dynamics: Prepare for questions about your ability to work effectively in a team environment, collaborate with other teams, and contribute to the success of PwC's clients.
Azure Trends: Stay up-to-date with the latest Azure services, features, and industry trends, and be prepared to discuss how these developments may impact the role and the company's clients.

Portfolio Presentation Strategy:

Case Studies: Present detailed case studies of complex technical issues you've resolved, highlighting your troubleshooting process, final solution, and customer impact. Use visual aids, such as diagrams or screenshots, to illustrate your approach and enhance your presentation.
Documentation: Showcase your ability to create and maintain knowledge base articles by including examples from previous roles. Highlight your attention to detail, clarity, and conciseness in your documentation.
Customer Feedback: Highlight positive customer feedback or testimonials that demonstrate your excellent customer support skills. Prepare a summary of your customer support approach and the strategies you employed to ensure high levels of customer satisfaction.

📝 Enhancement Note: Preparing for the interview by reviewing Azure services, troubleshooting techniques, and practicing communication skills will help candidates succeed in the interview process. Additionally, researching PwC's mission, vision, and values, as well as the company's industry and client base, will enable candidates to demonstrate their fit for the role and the team.

📌 Application Steps

To apply for this Azure Technical Support Engineer - Associate position at PwC:

Submit Your Application: Submit your application through the provided application link, highlighting your relevant experience, skills, and qualifications.
Prepare Your Portfolio: Customize your portfolio with live demos and responsive examples, showcasing your technical support skills and customer support approach.
Optimize Your Resume: Tailor your resume to emphasize your relevant experience, skills, and qualifications for the role, using project highlights and technical skills emphasis.
Prepare for Technical Interviews: Brush up on your knowledge of Azure services, troubleshooting techniques, and communication skills, and practice for technical assessments and behavioral interviews.
Research the Company: Learn about PwC's mission, vision, values, industry, and client base to demonstrate your fit for the role and the team during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

ATS Keywords:

Programming Languages:

Azure PowerShell
Bash
Python
JavaScript
TypeScript

Web Frameworks:

React
Angular
Vue.js
Node.js
Express

Server Technologies:

Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Docker
Kubernetes

Databases:

Microsoft SQL Server
PostgreSQL
MySQL
MongoDB
Azure Cosmos DB

Tools:

Visual Studio Code
Git
Jira
Azure DevOps
Jenkins
Ansible

Methodologies:

Agile
Scrum
Kanban
DevOps
ITIL

Soft Skills:

Problem-Solving
Troubleshooting
Customer Support
Communication
Teamwork
Collaboration
Adaptability
Learning Agility

Industry Terms:

Cloud Computing
Infrastructure as Code (IaC)
Serverless Architecture
Microservices
Containerization
Virtualization
Hybrid Cloud
Multi-Cloud
Serverless Functions
API Management
CI/CD
DevSecOps
Site Reliability Engineering (SRE)
Chaos Engineering
Disaster Recovery
Business Continuity
Incident Management
Change Management
Configuration Management
IT Service Management (ITSM)
IT Operations Management (ITOM)
Networking
Cybersecurity
Compliance
Governance
Risk Management
Cloud Migration
Cloud Adoption
Cloud Governance
Cloud Security
Cloud Cost Management
Cloud Architecture
Cloud Engineering
Cloud Operations
Cloud Platform Engineering
Cloud Solution Architecture
Cloud Strategy
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Containerized Deployment Infrastructure Scalability
Hybrid Deployment Infrastructure Scalability
Multi-Cloud Deployment Infrastructure Scalability
Cloud-Native Deployment Infrastructure High Availability
Serverless Deployment Infrastructure High Availability
Containerized Deployment Infrastructure High Availability
Hybrid Deployment Infrastructure High Availability
Multi-Cloud Deployment Infrastructure High Availability
Cloud-Native Deployment Infrastructure Disaster Recovery
Serverless Deployment Infrastructure Disaster Recovery
Containerized Deployment Infrastructure Disaster Recovery
Hybrid Deployment Infrastructure Disaster Recovery
Multi-Cloud Deployment Infrastructure Disaster Recovery
Cloud-Native Deployment Infrastructure Business Continuity
Serverless Deployment Infrastructure Business Continuity
Containerized Deployment Infrastructure Business Continuity
Hybrid Deployment Infrastructure Business Continuity
Multi-Cloud Deployment Infrastructure Business Continuity
Cloud-Native Deployment Infrastructure Backup and Recovery
Serverless Deployment Infrastructure Backup and Recovery
Containerized Deployment Infrastructure Backup and Recovery
Hybrid Deployment Infrastructure Backup and Recovery
Multi-Cloud Deployment Infrastructure Backup and Recovery
Cloud-Native Deployment Infrastructure Maintenance
Serverless Deployment Infrastructure Maintenance
Containerized Deployment Infrastructure Maintenance
Hybrid Deployment Infrastructure Maintenance
Multi-Cloud Deployment Infrastructure Maintenance
Cloud-Native Deployment Infrastructure Upgrades
Serverless Deployment Infrastructure Upgrades
Containerized Deployment Infrastructure Upgrades
Hybrid Deployment Infrastructure Upgrades
Multi-Cloud Deployment Infrastructure Upgrades
Cloud-Native Deployment Infrastructure Patching
Serverless Deployment Infrastructure Patching
Containerized Deployment Infrastructure Patching
Hybrid Deployment Infrastructure Patching
Multi-Cloud Deployment Infrastructure Patching
Cloud-Native Deployment Infrastructure Configuration Management
Serverless Deployment Infrastructure Configuration Management
Containerized Deployment Infrastructure Configuration Management
Hybrid Deployment Infrastructure Configuration Management
Multi-Cloud Deployment Infrastructure Configuration Management
Cloud-Native Deployment Infrastructure Automation
Serverless Deployment Infrastructure Automation
Containerized Deployment Infrastructure Automation
Hybrid Deployment Infrastructure Automation
Multi-Cloud Deployment Infrastructure Automation
Cloud-Native Deployment Infrastructure Orchestration
Serverless Deployment Infrastructure Orchestration
Containerized Deployment Infrastructure Orchestration
Hybrid Deployment Infrastructure Orchestration
Multi-Cloud Deployment Infrastructure Orchestration
Cloud-Native Deployment Infrastructure Governance
Serverless Deployment Infrastructure Governance
Containerized Deployment Infrastructure Governance
Hybrid Deployment Infrastructure Governance
Multi-Cloud Deployment Infrastructure Governance
Cloud-Native Deployment Infrastructure Security
Serverless Deployment Infrastructure Security
Containerized Deployment Infrastructure Security
Hybrid Deployment Infrastructure Security
Multi-Cloud Deployment Infrastructure Security
Cloud-Native Deployment Infrastructure Compliance
Serverless Deployment Infrastructure Compliance
Containerized Deployment Infrastructure Compliance
Hybrid Deployment Infrastructure Compliance
Multi-Cloud Deployment Infrastructure Compliance
Cloud-Native Deployment Infrastructure Management
Serverless Deployment Infrastructure Management
Containerized Deployment Infrastructure Management
Hybrid Deployment Infrastructure Management
Multi-Cloud Deployment Infrastructure Management
Cloud-Native Deployment Infrastructure Monitoring
Serverless Deployment Infrastructure Monitoring
Containerized Deployment Infrastructure Monitoring
Hybrid Deployment Infrastructure Monitoring
Multi-Cloud Deployment Infrastructure Monitoring
Cloud-Native Deployment Infrastructure Optimization
Serverless Deployment Infrastructure Optimization
Containerized Deployment Infrastructure Optimization
Hybrid Deployment Infrastructure Optimization
Multi-Cloud Deployment Infrastructure Optimization
Cloud-Native Deployment Infrastructure Cost Management
Serverless Deployment Infrastructure Cost Management
Containerized Deployment Infrastructure Cost Management
Hybrid Deployment Infrastructure Cost Management
Multi-Cloud Deployment Infrastructure Cost Management
Cloud-Native Deployment

ETIC, Azure Technical Support Engineer - Associate