📍 Job Overview

• Job Title: Escalation Engineer - Switching
• Company: Juniper Networks
• Location: Netherlands
• Job Type: On-site
• Category: Network Engineering
• Date Posted: June 6, 2025
• Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

• Key Responsibilities:
  • Provide expert-level technical review of critical escalations, focusing on identifying product gaps to drive product improvements.
  • Assist engineering teams with problem analysis and resolution.
  • Produce technical knowledge in forms of TSBs, Whitepapers, Troubleshooting Guides, and Technical Training.
  • Drive product supportability initiatives to improve product stability, functionality, and robustness.
  • Provide technical training for new products as part of the NPI process.
  • Identify Systest testing gaps and work with engineering to improve their test plans.
  • Own issues and provide technical input into Global Hot Accounts meetings.
  • Drive Problem Management initiatives.
  • Collaborate with PLM, Engineering, Sales Engineers, and JTAC teams.

📝 Enhancement Note: This role requires a high level of technical expertise in Juniper products, with a focus on Switching technology. The candidate should be comfortable working independently and collaborating with cross-functional teams to resolve complex issues and drive product improvements.

💻 Primary Responsibilities

• Technical Expertise:
  • Consult on critical escalations to identify product-level issues.
  • Assist engineering teams with problem analysis and resolution.
  • Produce technical knowledge documentation.
  • Drive product supportability initiatives.
  • Provide technical training for new products.
  • Identify Systest testing gaps and improve test plans.
  • Own issues and provide technical input into Global Hot Accounts meetings.
  • Drive Problem Management initiatives.
  • Collaborate with various teams to resolve issues and improve products.

📝 Enhancement Note: The primary responsibilities of this role revolve around technical expertise in Juniper products, with a focus on Switching. The candidate should have a deep understanding of Juniper products and be able to work independently to resolve complex issues.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Computer Science, Electrical Engineering, or a related field is preferred.

Experience: 5-10 years of experience in a relevant technical role, with a focus on Juniper products and Switching technology.

Required Skills:

• Deep understanding of Juniper Switching products.
• JNCIE certification in relevant technology.
• Proficiency in Python, Java, C, C++, and HTML languages.
• Exceptional verbal and written communication skills.
• Demonstrated ability to work completely independently.
• Experience working with cross-functional teams.
• Project management knowledge, particularly related to NPI.
• Ability to handle critical situations and escalations.

Preferred Qualifications:

• JNCIE certified Engineer with extensive and deep Switching product experience.
• Proven track record of successfully handling product/architectural level problems in Switching technology.

📝 Enhancement Note: The required and preferred qualifications for this role emphasize a deep understanding of Juniper Switching products and relevant certifications. The candidate should have strong technical skills and be able to work independently to resolve complex issues.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of Juniper Switching products through relevant projects and case studies.
• Showcase problem-solving skills and the ability to resolve complex technical issues.
• Highlight experience working with cross-functional teams to drive product improvements.

Technical Documentation:

• Provide examples of technical documentation, such as TSBs, Whitepapers, Troubleshooting Guides, or Technical Training materials.
• Demonstrate the ability to produce high-quality technical documentation that effectively communicates complex technical concepts.

📝 Enhancement Note: While this role is not primarily focused on web development, the candidate should be able to demonstrate strong technical skills and the ability to produce high-quality technical documentation, similar to a web development role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be €70,000 - €90,000 per year, based on market research and regional adjustments for the Netherlands.

Benefits:

• Competitive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career growth.
• Collaborative and innovative work environment.

Working Hours: Full-time position with standard working hours, including flexibility for on-call rotations and maintenance windows.

📝 Enhancement Note: The salary range and benefits for this role are estimated based on market research and regional adjustments for the Netherlands. The candidate can expect a competitive benefits package and opportunities for professional development and career growth.

🎯 Team & Company Context

Company Culture:

• Juniper Networks is a leading provider of high-performance networking and security solutions.
• The company values innovation, collaboration, and customer focus.
• Juniper Networks offers a dynamic and collaborative work environment, with a strong focus on professional development and growth.

Team Structure:

• The Escalation Engineer will work closely with engineering teams, PLM, Sales Engineers, and JTAC teams.
• The role will report directly to the Manager of Escalation Engineering.

Development Methodology:

• Juniper Networks follows Agile methodologies for product development and support.
• The Escalation Engineer will work closely with engineering teams to drive product improvements and resolve complex technical issues.

Company Website: Juniper Networks

📝 Enhancement Note: Juniper Networks is a leading provider of high-performance networking and security solutions, with a strong focus on innovation and collaboration. The Escalation Engineer will work closely with various teams to drive product improvements and resolve complex technical issues.

📈 Career & Growth Analysis

Role Level: Mid-Senior level (5-10 years of experience)

Reporting Structure: The Escalation Engineer will report directly to the Manager of Escalation Engineering and work closely with various teams, including engineering, PLM, Sales Engineers, and JTAC teams.

Technical Impact: The Escalation Engineer will have a significant impact on product supportability, driving improvements in product stability, functionality, and robustness. They will also play a crucial role in identifying and resolving complex technical issues.

Growth Opportunities:

• Opportunities for professional development and career growth within Juniper Networks.
• The role provides exposure to various teams and technologies, allowing the candidate to develop new skills and advance their career in network engineering.

📝 Enhancement Note: The Escalation Engineer role offers significant growth opportunities, with exposure to various teams and technologies. The candidate can develop new skills and advance their career in network engineering within Juniper Networks.

🌐 Work Environment

Office Type: On-site, with a collaborative and innovative work environment.

Office Location(s): The Netherlands

Workspace Context:

• The Escalation Engineer will work in a collaborative environment, with access to the necessary tools and resources to perform their job effectively.
• The role requires strong communication skills and the ability to work independently to resolve complex technical issues.

Work Schedule: Full-time position with standard working hours, including flexibility for on-call rotations and maintenance windows.

📝 Enhancement Note: The Escalation Engineer role requires strong communication skills and the ability to work independently to resolve complex technical issues. The candidate can expect a collaborative and innovative work environment, with access to the necessary tools and resources to perform their job effectively.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Screen: A brief phone or video call to assess communication skills and technical knowledge.
2. Technical Assessment: A hands-on assessment of technical skills, focusing on Juniper Switching products and relevant technologies.
3. Behavioral Interview: An in-depth discussion of problem-solving skills, teamwork, and adaptability.
4. Final Interview: A meeting with the hiring manager to discuss the role, company culture, and career growth opportunities.

Portfolio Review Tips:

• Highlight relevant projects and case studies that demonstrate a strong understanding of Juniper Switching products and the ability to resolve complex technical issues.
• Showcase problem-solving skills and the ability to work independently and collaboratively with cross-functional teams.

Technical Challenge Preparation:

• Brush up on Juniper Switching products and relevant technologies.
• Prepare for hands-on assessments and be ready to discuss complex technical concepts and problem-solving strategies.

📝 Enhancement Note: The interview process for the Escalation Engineer role is designed to assess the candidate's technical knowledge, problem-solving skills, and teamwork. The candidate should be prepared to discuss complex technical concepts and demonstrate their ability to work independently and collaboratively with cross-functional teams.

🛠 Technology Stack & Web Infrastructure

Switching Technologies:

• Juniper EX Series Switches
• Juniper QFX Series Switches
• Juniper MX Series Routers (relevant to Layer 3 switching)
• Juniper Junos OS

Programming Languages & Tools:

• Python
• Java
• C
• C++
• HTML
• Juniper's API and SDKs (relevant to automation and integration tasks)

📝 Enhancement Note: The Escalation Engineer role requires a strong understanding of Juniper Switching technologies and relevant programming languages. The candidate should be comfortable working with Juniper's API and SDKs to automate tasks and integrate with other systems.

👥 Team Culture & Values

Juniper Networks Values:

• Innovation: Juniper Networks values innovation and encourages employees to think creatively and challenge the status quo.
• Collaboration: Juniper Networks fosters a collaborative work environment, with a strong focus on teamwork and cross-functional collaboration.
• Customer Focus: Juniper Networks is committed to delivering high-quality products and exceptional customer service.

Collaboration Style:

• The Escalation Engineer will work closely with various teams, including engineering, PLM, Sales Engineers, and JTAC teams.
• Juniper Networks follows Agile methodologies for product development and support, with a strong focus on collaboration and cross-functional teamwork.

📝 Enhancement Note: Juniper Networks values innovation, collaboration, and customer focus. The Escalation Engineer will work closely with various teams, with a strong focus on collaboration and cross-functional teamwork.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Resolving complex technical issues and driving product improvements.
• Identifying and addressing product-level issues and gaps.
• Working with cross-functional teams to improve test plans and drive product supportability initiatives.

Learning & Development Opportunities:

• Opportunities for professional development and career growth within Juniper Networks.
• Exposure to various teams and technologies, allowing the candidate to develop new skills and advance their career in network engineering.

📝 Enhancement Note: The Escalation Engineer role offers significant technical challenges and growth opportunities. The candidate can expect to work on complex technical issues and drive product improvements, with opportunities for professional development and career growth within Juniper Networks.

💡 Interview Preparation

Technical Questions:

1. Switching Technologies: In-depth questions about Juniper Switching products, Junos OS, and relevant technologies.
2. Problem-Solving: Scenario-based questions that assess the candidate's ability to resolve complex technical issues.
3. Product Supportability: Questions about driving product supportability initiatives and improving product stability, functionality, and robustness.

Company & Culture Questions:

1. Juniper Networks: Questions about the company's history, mission, and values.
2. Team Dynamics: Questions about working with cross-functional teams and driving product improvements.
3. Career Growth: Questions about professional development and career growth opportunities within Juniper Networks.

Portfolio Presentation Strategy:

• Highlight relevant projects and case studies that demonstrate a strong understanding of Juniper Switching products and the ability to resolve complex technical issues.
• Showcase problem-solving skills and the ability to work independently and collaboratively with cross-functional teams.
• Prepare a concise and well-structured presentation that effectively communicates the candidate's technical expertise and fit for the role.

📝 Enhancement Note: The interview process for the Escalation Engineer role is designed to assess the candidate's technical knowledge, problem-solving skills, and teamwork. The candidate should be prepared to discuss complex technical concepts and demonstrate their ability to work independently and collaboratively with cross-functional teams.

📌 Application Steps

To apply for the Escalation Engineer - Switching position at Juniper Networks:

1. Submit your application through the application link provided.
2. Prepare a well-structured portfolio that highlights relevant projects and case studies, demonstrating your understanding of Juniper Switching products and problem-solving skills.
3. Brush up on Juniper Switching technologies, Junos OS, and relevant programming languages.
4. Research Juniper Networks, its history, mission, and values.
5. Prepare for the interview process, focusing on technical questions, problem-solving scenarios, and company-specific questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Juniper Networks before making application decisions.