Escalation Engineer - Security

📍 Job Overview

• Job Title: Escalation Engineer - Security
• Company: Juniper Networks
• Location: Netherlands
• Job Type: On-site
• Category: Security
• Date Posted: 2025-06-06
• Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

• Key Responsibilities:
  • Consult on critical escalations to identify product-level issues in Juniper's security products.
  • Assist engineering teams with problem analysis and resolution.
  • Produce technical knowledge in forms of TSBs, whitepapers, troubleshooting guides, and technical training.
  • Drive product supportability initiatives to improve product stability, functionality, and robustness.
  • Provide technical training for new products as part of the NPI process.
  • Identify Systest testing gaps and work with engineering to improve their test plans.
  • Own issues and provide technical input into Global Hot Accounts meetings.
  • Drive Problem Management initiatives.
  • Collaborate with PLM, Engineering, Sales Engineers, and JTAC teams.

📝 Enhancement Note: This role requires a deep understanding of Juniper's security products and the ability to work independently to resolve complex issues. Strong communication skills and experience working with cross-functional teams are essential.

💻 Primary Responsibilities

• Escalation Management:

  • Consult on critical escalations to identify product-level issues in Juniper's security products.
  • Assist engineering teams with problem analysis and resolution.

• Knowledge Production:

  • Produce technical knowledge in forms of TSBs, whitepapers, troubleshooting guides, and technical training.
  • Drive product supportability initiatives to improve product stability, functionality, and robustness.

• New Product Introduction (NPI):

  • Provide technical training for new products as part of the NPI process.

• Testing & Quality Assurance:

  • Identify Systest testing gaps and work with engineering to improve their test plans.

• Global Hot Accounts & Problem Management:

  • Own issues and provide technical input into Global Hot Accounts meetings.
  • Drive Problem Management initiatives.

• Collaboration:

  • Collaborate with PLM, Engineering, Sales Engineers, and JTAC teams.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field.

Experience: 5-10 years of experience in a similar role, with a strong focus on Juniper's security products.

Required Skills:

• Deep understanding of Juniper's security products (e.g., JNCIE certification)
• Proficiency in programming languages such as Python, Java, C, C++, and HTML
• Exceptional verbal and written communication skills
• Demonstrated ability to work completely independently
• Experience working with cross-functional teams
• Project management knowledge, particularly related to NPI

Preferred Skills:

• JNCIE certified engineer with extensive and deep security product experience
• Ability to handle critical situations and escalations

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate a strong understanding of Juniper's security products through relevant projects or case studies.
• Showcase problem-solving skills and the ability to resolve complex technical issues.

Technical Documentation:

• Provide examples of technical documentation, such as TSBs, whitepapers, or troubleshooting guides, that you have created.
• Explain your approach to creating clear, concise, and informative technical documentation.

💵 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (based on market research and experience level)

Benefits:

• Competitive benefits package, including health, dental, and vision insurance
• Retirement savings plan with company match
• Generous time off and flexible work arrangements
• Employee stock purchase plan
• Employee discounts on Juniper products and services
• Professional development opportunities, including training and certifications

Working Hours: Full-time, 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is an estimate based on market research and experience level. Actual compensation may vary depending on factors such as skills, qualifications, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Networking and cybersecurity

Company Size: Large (10,000+ employees)

Founded: 1996

Team Structure:

• The Escalation Engineer will work closely with Engineering, PLM, Sales Engineers, and JTAC teams.
• The team is responsible for providing expert-level technical support and driving product improvements.

Development Methodology:

• Juniper Networks follows an Agile development methodology, with a focus on continuous improvement and customer satisfaction.
• The Escalation Engineer will work with cross-functional teams to identify and address product-level issues.

Company Website: https://www.juniper.net/

📝 Enhancement Note: Juniper Networks is a large, global company with a strong focus on innovation and customer success. The Escalation Engineer will play a critical role in driving product improvements and ensuring customer satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (5-10 years of experience)

Reporting Structure: The Escalation Engineer will report directly to the Manager of Escalation Engineering.

Technical Impact: The Escalation Engineer will have a significant impact on Juniper's security products and customer satisfaction by identifying and addressing product-level issues.

Growth Opportunities:

• Technical Growth: Deepen expertise in Juniper's security products and expand knowledge of other Juniper product lines.
• Leadership Growth: Develop leadership skills by mentoring junior team members and driving cross-functional projects.
• Architecture Growth: Gain experience in architecture decision-making and contribute to the design of new products and features.

📝 Enhancement Note: The Escalation Engineer role offers significant opportunities for technical and leadership growth within Juniper Networks. By driving product improvements and collaborating with cross-functional teams, the Escalation Engineer can make a lasting impact on Juniper's security products and customer success.

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and amenities.

Office Location(s): Netherlands (with potential for remote work)

Workspace Context:

• The Escalation Engineer will work in a collaborative environment with access to multiple monitors, testing devices, and development tools.
• The team will provide support and mentorship to help the Escalation Engineer succeed in their role.

Work Schedule: Full-time, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Juniper Networks offers a modern, collaborative work environment with access to the latest technology and tools. The Escalation Engineer will have the opportunity to work with a talented team of professionals and make a significant impact on Juniper's security products.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to assess communication skills and technical fit.
2. Technical Assessment: A hands-on assessment of the candidate's technical skills and problem-solving abilities.
3. On-site Interview: A face-to-face interview with the hiring manager and other team members to discuss the role, company culture, and career growth opportunities.
4. Final Decision: A final decision will be made based on the candidate's technical skills, cultural fit, and alignment with Juniper's values.

Portfolio Review Tips:

• Highlight relevant projects that demonstrate the candidate's understanding of Juniper's security products and ability to resolve complex technical issues.
• Include examples of technical documentation, such as TSBs, whitepapers, or troubleshooting guides, that showcase the candidate's communication skills and attention to detail.

Technical Challenge Preparation:

• Brush up on Juniper's security products and familiarize yourself with the latest features and updates.
• Practice problem-solving skills and be prepared to discuss your approach to resolving complex technical issues.

ATS Keywords: Juniper Networks, Security, Escalation Engineer, Technical Support, Problem Analysis, Product Improvement, Technical Training, Systest Testing, Project Management, Cross-Functional Collaboration, Juniper Products, Routing, Switching, Security, Python, Java, C, C++, HTML

📝 Enhancement Note: The interview process for the Escalation Engineer role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit. By preparing thoroughly and showcasing relevant projects and technical documentation, candidates can demonstrate their qualifications and increase their chances of success.

📌 Application Steps

To apply for this Escalation Engineer - Security position:

1. Submit your application through the Juniper Networks careers page.
2. Prepare a portfolio that highlights your understanding of Juniper's security products and your ability to resolve complex technical issues.
3. Research Juniper Networks and familiarize yourself with their products, company culture, and values.
4. Prepare for the interview process by brushing up on your technical skills and practicing problem-solving exercises.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Juniper Networks before making application decisions.