Escalation Engineer - Routing (2) at Juniper Networks

📍 Job Overview

Job Title: Escalation Engineer - Routing
Company: Juniper Networks
Location: Netherlands
Job Type: On-site
Category: Network Engineering
Date Posted: June 6, 2025
Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

Key Responsibilities:
- Provide expert-level technical review of critical escalations, focusing on identifying product gaps to drive product improvements.
- Assist engineering teams with problem analysis and resolution.
- Produce knowledge documentation, such as TSBs, Whitepapers, Troubleshooting Guides, and Technical Training.
- Drive product supportability initiatives to improve product stability, functionality, and robustness.
- Provide technical training for new products as part of the NPI process.
- Identify Systest testing gaps and work with engineering to improve their test plans.
- Own issues and provide technical input into Global Hot accounts meetings.
- Drive Problem Management initiatives.
- Collaborate with PLM, Engineering, Sales Engineers, and JTAC teams.

📝 Enhancement Note: This role requires a deep understanding of Juniper products and the ability to work independently to resolve complex technical issues.

💻 Primary Responsibilities

Escalation Management:
- Consult on critical escalations to identify product-level issues.
- Assist engineering teams with problem analysis and resolution.
- Own issues and provide technical input into Global Hot accounts meetings.
Knowledge Production:
- Produce knowledge documentation, such as TSBs, Whitepapers, Troubleshooting Guides, and Technical Training.
- Drive Problem Management initiatives.
Product Supportability:
- Drive product supportability initiatives to improve product stability, functionality, and robustness.
- Identify Systest testing gaps and work with engineering to improve their test plans.
Training & Collaboration:
- Provide technical training for new products as part of the NPI process.
- Collaborate with PLM, Engineering, Sales Engineers, and JTAC teams.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field is preferred.

Experience: 5-10 years of experience in network engineering, with a focus on Juniper products.

Required Skills:

Specialist focus and deep understanding of Juniper Routing products.
JNCIE certification in relevant technology.
Proficiency in Python, Java, C, C++, and HTML languages.
Exceptional verbal and written communication skills.
Demonstrated ability to work completely independently.
Experience working with cross-functional teams.
Project management knowledge, in particular related to NPI.
Ability to handle critical situations and escalations.

Preferred Skills:

JNCIE certified Engineer with extensive and deep Juniper Routing product experience.
Proven ability to successfully handle product/architectural level problems in the relevant technology.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Demonstrate expertise in Juniper Routing products through case studies or projects.
- Showcase problem-solving skills and ability to handle critical situations.
Technical Documentation:
- Provide examples of knowledge documentation, such as TSBs, Whitepapers, or Troubleshooting Guides.
- Highlight technical training materials or presentations.

💵 Compensation & Benefits

Salary Range: €70,000 - €90,000 per year (based on market research and experience level)

Benefits:

Competitive benefits package, including health, dental, and vision insurance.
Retirement savings plan with company match.
Employee stock purchase plan.
Generous time-off policy, including vacation, sick leave, and holidays.
Professional development opportunities, such as training and certifications.

Working Hours: Full-time, 40 hours per week, with flexible working hours and overtime as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Juniper Networks is a leader in the networking industry, providing high-performance network solutions for service providers, enterprises, and public sector organizations worldwide.

Company Size: Medium-sized company with a global presence and a strong focus on innovation and customer satisfaction.

Founded: 1996

Team Structure:

The Escalation Engineer will work closely with the Engineering, PLM, Sales Engineers, and JTAC teams.
The team is responsible for providing expert-level technical support and driving product improvements.

Development Methodology:

Juniper Networks follows Agile development methodologies to deliver high-quality products and services.
The Escalation Engineer will work with cross-functional teams to identify product gaps, drive problem management, and improve product supportability.

Company Website: https://www.juniper.net/

📝 Enhancement Note: Juniper Networks is known for its strong focus on innovation and customer satisfaction, with a culture that values collaboration and continuous learning.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (5-10 years of experience) with a focus on network engineering and expertise in Juniper products.

Reporting Structure: The Escalation Engineer will report directly to the Manager of Escalation Engineering.

Technical Impact: The Escalation Engineer will have a significant impact on product quality, stability, and functionality by identifying product gaps, driving problem management, and providing technical input into Global Hot accounts meetings.

Growth Opportunities:

Technical Growth: Deepen expertise in Juniper products and expand knowledge of other networking technologies.
Leadership Growth: Develop leadership skills by mentoring junior team members and driving cross-functional projects.
Career Transition: Transition into a more senior technical role, such as a Technical Lead or Architect, or move into a management role within the organization.

📝 Enhancement Note: Juniper Networks offers a range of growth opportunities for technical professionals, with a strong focus on continuous learning and development.

🌐 Work Environment

Office Type: Modern, collaborative office space with a focus on open communication and teamwork.

Office Location(s): The Netherlands, with opportunities for remote work or flexible working arrangements.

Workspace Context:

Collaboration: The Escalation Engineer will work closely with cross-functional teams, requiring strong communication and collaboration skills.
Tools & Equipment: Juniper Networks provides state-of-the-art tools and equipment to support the team's work, including access to Juniper's internal systems and resources.
Work-Life Balance: Juniper Networks offers a flexible work environment, with a focus on work-life balance and employee well-being.

Work Schedule: Full-time, 40 hours per week, with flexible working hours and overtime as needed to support critical escalations and projects.

📝 Enhancement Note: Juniper Networks offers a modern, collaborative work environment with a strong focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, experience, and expectations.
Technical Assessment: A hands-on assessment of technical skills, focusing on Juniper products and problem-solving abilities.
Behavioral Interview: A discussion of past experiences, problem-solving skills, and cultural fit.
Final Interview: A meeting with the hiring manager and key stakeholders to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight expertise in Juniper products through case studies or projects.
Showcase problem-solving skills and ability to handle critical situations.
Provide examples of knowledge documentation, such as TSBs, Whitepapers, or Troubleshooting Guides.
Highlight technical training materials or presentations.

Technical Challenge Preparation:

Brush up on Juniper products, focusing on Routing technologies.
Prepare for hands-on assessments and problem-solving exercises.
Research Juniper Networks and the industry to demonstrate a strong understanding of the company and its products.

ATS Keywords: Juniper Products, Network Engineering, Routing, Switching, Security, Problem Analysis, Technical Training, Product Supportability, Systest Testing, Project Management, Python, Java, C, C++, HTML, Communication Skills, Cross-Functional Collaboration, Escalation Handling.

📝 Enhancement Note: Juniper Networks places a strong emphasis on technical skills and problem-solving abilities, with a focus on hands-on assessments and real-world scenarios.

🛠 Technology Stack & Web Infrastructure

Juniper Products:

Routing: MX Series, EX Series, PTX Series, ACX Series, and other Juniper Routing products.
Switching: EX Series, QFX Series, and other Juniper Switching products.
Security: SRX Series, J Series, and other Juniper Security products.

Programming Languages & Tools:

Python, Java, C, C++, and HTML.
Juniper's internal tools and systems, including Junos Space and Junos OS.

📝 Enhancement Note: Juniper Networks uses a wide range of products and technologies, with a focus on Juniper's own Routing, Switching, and Security products.

👥 Team Culture & Values

Juniper Networks Values:

Customer Obsessed: Focus on customer needs and satisfaction.
One Juniper: Collaborate and work together as one team.
Innovate Always: Drive innovation and continuous learning.
Simplify: Make things simple and easy to use.
Act with Integrity: Act with honesty, transparency, and accountability.

Collaboration Style:

Cross-Functional Integration: Work closely with other teams, including Engineering, PLM, Sales Engineers, and JTAC.
Code Review Culture: Collaborate with team members to review and improve technical documentation and training materials.
Knowledge Sharing: Share knowledge and expertise with team members and other departments to drive continuous learning and improvement.

📝 Enhancement Note: Juniper Networks fosters a culture of collaboration, innovation, and continuous learning, with a strong focus on customer satisfaction and employee growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Product Gaps: Identify product gaps and drive improvements to enhance product quality, stability, and functionality.
Critical Escalations: Handle critical escalations and provide expert-level technical support to resolve complex issues.
Testing Gaps: Identify Systest testing gaps and work with engineering to improve test plans and processes.

Learning & Development Opportunities:

Technical Training: Attend Juniper's internal training programs and external conferences to expand knowledge and skills.
Mentoring: Mentor junior team members and develop leadership skills through cross-functional projects and initiatives.
Career Transition: Transition into a more senior technical role, such as a Technical Lead or Architect, or move into a management role within the organization.

📝 Enhancement Note: Juniper Networks offers a range of technical challenges and growth opportunities, with a strong focus on continuous learning and development.

💡 Interview Preparation

Technical Questions:

Juniper Products: Demonstrate deep expertise in Juniper Routing products, including their features, configurations, and best practices.
Problem-Solving: Solve complex technical problems and explain the thought process behind the solutions.
Technical Documentation: Explain the process of creating and maintaining technical documentation, such as TSBs, Whitepapers, or Troubleshooting Guides.

Company & Culture Questions:

Juniper Networks: Research Juniper Networks, its products, and its position in the industry to demonstrate a strong understanding of the company and its offerings.
Team Dynamics: Discuss team dynamics, collaboration, and communication within the Escalation Engineering team and across other departments.
Career Growth: Explain how the Escalation Engineer role can contribute to career growth and development within Juniper Networks.

Portfolio Presentation Strategy:

Expertise Demonstration: Highlight expertise in Juniper Routing products through case studies, projects, or technical documentation.
Problem-Solving: Showcase problem-solving skills and ability to handle critical situations through real-world examples or case studies.
Technical Documentation: Present examples of knowledge documentation, such as TSBs, Whitepapers, or Troubleshooting Guides, to demonstrate technical writing and communication skills.

📝 Enhancement Note: Juniper Networks places a strong emphasis on technical skills, problem-solving abilities, and cultural fit, with a focus on real-world scenarios and practical examples.

📌 Application Steps

To apply for the Escalation Engineer - Routing position at Juniper Networks:

Submit Application: Visit the Juniper Networks careers page and search for the "Escalation Engineer - Routing" position. Submit your application, including your resume, cover letter, and any relevant portfolio materials.
Prepare Portfolio: Highlight expertise in Juniper Routing products, problem-solving skills, and technical documentation through case studies, projects, or other relevant materials.
Research Juniper Networks: Familiarize yourself with Juniper Networks, its products, and its position in the industry to demonstrate a strong understanding of the company and its offerings.
Prepare for Technical Assessment: Brush up on Juniper products, focusing on Routing technologies, and prepare for hands-on assessments and problem-solving exercises.
Prepare for Behavioral Interview: Reflect on past experiences, problem-solving skills, and cultural fit to demonstrate a strong understanding of the role and its requirements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and Juniper Networks-specific information. All details should be verified directly with Juniper Networks before making application decisions.

Escalation Engineer - Routing (2)