📍 Job Overview

Job Title: EPL Systems Administrator
Company: Grand Traverse County
Location: Public Services Building, Traverse City, MI
Job Type: On-site, Full-Time
Category: IT & Software
Date Posted: June 27, 2025
Experience Level: 2-5 years

🚀 Role Summary

Serve as the primary administrator and support specialist for the Tyler Technologies EPL platform, ensuring its smooth operation, user satisfaction, and strategic alignment with Grand Traverse County's objectives.
Collaborate cross-functionally with various departments and external stakeholders to manage user accounts, configure modules, provide training, and troubleshoot technical issues.
Maintain system security, performance, and compliance with relevant policies and standards.

📝 Enhancement Note: This role requires a balance of technical proficiency, strong communication skills, and the ability to navigate complex organizational dynamics. The ideal candidate will have a solid foundation in enterprise application administration, with a preference for experience in permitting or licensing systems.

💻 Primary Responsibilities

System Administration & Configuration:
- Manage user accounts, roles, permissions, and workflows within the EPL system.
- Lead the configuration and maintenance of modules to support departmental business processes.
- Participate in beta testing and sandbox testing for new features and updates.
- Develop wireframes and process maps to visualize system workflows.
- Execute approved changes and configurations to meet evolving operational needs.
- Serve as the subject matter expert for departmental EPL-related requirements.
User Support & Training:
- Serve as the primary point of contact for internal users and external stakeholders, providing responsive troubleshooting, functional assistance, and issue resolution.
- Develop, maintain, and distribute user manuals, training resources, and best-practice guides.
- Facilitate onboarding and ongoing training sessions for new and existing users.
Cross-Department Collaboration & Vendor Liaison:
- Coordinate between Code Enforcement, Environmental Health, Public Works, and Tyler Technologies.
- Capture and document system requirements, change requests, and enhancement proposals.
- Participate in vendor meetings, user group sessions, and evaluations of new modules.
- Monitor and report key performance indicators (KPIs) for system performance and project milestones.
System Maintenance, Security & Compliance:
- Collaborate with Grand Traverse County IT (GTCIT) to manage system upgrades, patches, and maintenance schedules.
- Ensure compliance with cybersecurity policies, data privacy standards, and system integrity protocols.
- Assist in integration efforts with other County systems, databases, and reporting tools.

📝 Enhancement Note: This role requires a high degree of autonomy and independent judgment, as the incumbent will often be the first point of contact for technical issues and will need to make critical decisions regarding system configuration, maintenance, and user support.

🎓 Skills & Qualifications

Education:

Associate or bachelor’s degree in information technology, Public Administration, Computer Science, or a related field.

Experience:

Three (3) or more years of experience in enterprise application administration or user support, with a preference for experience in permitting or licensing systems.
Familiarity with Tyler Technologies platforms (EPL, EnerGov, Munis) is strongly desired.
Proficiency with Windows Server environments, SQL databases, and web-based applications.

Required Skills:

Strong communication, organizational, and problem-solving skills.
Demonstrated ability to support both technical and non-technical end users.
Knowledge of system administration, user support, and training methodologies.
Familiarity with SQL databases, Windows Server environments, and web-based applications.
Understanding of cybersecurity policies, data privacy standards, and system integrity protocols.

Preferred Skills:

ITIL Foundation Certification.
CompTIA A+, Network+, or equivalent technical certification.
Experience with enterprise application administration tools and methodologies.

📝 Enhancement Note: While not explicitly required, certifications such as ITIL Foundation and CompTIA A+ or Network+ can demonstrate a strong commitment to professional development and may provide a competitive edge in the application process.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of enterprise application administration, user support, and training methodologies through relevant projects and case studies.
Showcase proficiency in SQL databases, Windows Server environments, and web-based applications through technical documentation and project examples.
Highlight any experience with Tyler Technologies platforms (EPL, EnerGov, Munis) and familiarity with permitting or licensing systems.

Technical Documentation:

Provide examples of system administration and configuration documentation, user manuals, and training resources.
Include case studies demonstrating problem-solving skills, system optimization, and user support strategies.
Showcase any experience with system integration, maintenance, and security protocols.

📝 Enhancement Note: As this role involves a high degree of cross-functional collaboration, applicants should emphasize their ability to work effectively with various departments and stakeholders in their portfolio and cover letters.

💵 Compensation & Benefits

Salary Range:

$60,277 - $75,365 per year

Benefits:

Medical, vision, and dental insurance plans.
Wellness programs and employee recognition initiatives.
Tuition reimbursement up to $5,250 annually.
Generous vacation, holiday, and personal leave policies.
Parental leave and retirement plans.
Life insurance, short-term disability, and long-term disability coverage.

Working Hours:

Full-time position with a standard workweek of 40 hours, with flexibility for maintenance windows and project deadlines as needed.

📝 Enhancement Note: Grand Traverse County offers a competitive compensation package and an impressive list of benefits, making it an attractive option for IT professionals seeking a stable work environment and comprehensive benefits package.

🎯 Team & Company Context

Company Culture:

Industry: Local government and public services.
Company Size: Medium-sized county government with approximately 600 employees.
Founded: 1851, with a rich history and commitment to innovative, effective, collaborative, and sustainable county government.

Team Structure:

The EPL Systems Administrator will work closely with various departments, including Code Enforcement, Environmental Health, and Public Works, as well as the County's Information Technology team.
This role will report directly to the EPL Manager and collaborate with other IT professionals to ensure system performance, security, and compliance.

Development Methodology:

Agile/Scrum methodologies and sprint planning for web projects.
Code review, testing, and quality assurance practices.
Deployment strategies, CI/CD pipelines, and server management.

📝 Enhancement Note: Grand Traverse County emphasizes a culture of innovation, collaboration, and continuous improvement, making it an ideal environment for IT professionals seeking to grow both personally and professionally.

Company Website:

Grand Traverse County

📈 Career & Growth Analysis

Web Technology Career Level:

This role is positioned at the intermediate level within the enterprise application administration career path, requiring a solid foundation in system administration, user support, and training methodologies.

Reporting Structure:

The EPL Systems Administrator will report directly to the EPL Manager and collaborate with other IT professionals, providing opportunities for cross-functional learning and professional development.

Technical Impact:

This role has a significant impact on the efficient operation of the EPL platform, ensuring that it meets the functional, operational, and strategic objectives of Grand Traverse County.
The incumbent will play a critical role in maintaining system performance, security, and compliance, as well as providing responsive user support and training.

Growth Opportunities:

Technical Skill Development: Pursue advanced certifications, such as ITIL Expert or CompTIA Security+, to expand technical skillset and enhance career prospects.
Emerging Technology Adoption: Stay current with industry trends and emerging technologies, such as cloud-based solutions and AI-driven automation, to drive innovation and continuous improvement within the EPL platform.
Technical Leadership Potential: Demonstrate strong performance and initiative in the EPL Systems Administrator role to open doors to technical leadership opportunities, such as a Senior Systems Administrator or IT Manager position.

📝 Enhancement Note: Grand Traverse County offers ample opportunities for professional growth and development, with a strong emphasis on promoting from within and fostering a culture of continuous learning and improvement.

🌐 Work Environment

Office Type:

On-site, with a modern and collaborative work environment located in the Public Services Building in Traverse City, MI.

Office Location(s):

Public Services Building, 400 Boardman Ave, Traverse City, MI 49684

Workspace Context:

The EPL Systems Administrator will have access to a dedicated workspace with modern office equipment, including personal computers, multiple monitors, and testing devices.
The role will require frequent interaction with various departments and stakeholders, fostering a collaborative and cross-functional work environment.

Work Schedule:

Standard workweek of 40 hours, with flexibility for deployment windows, maintenance, and project deadlines as needed.
Occasional overtime may be required to address critical system issues or support major projects.

📝 Enhancement Note: Grand Traverse County offers a stable work environment with competitive salaries and a comprehensive benefits package, making it an attractive option for IT professionals seeking a long-term career in local government.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to assess communication skills, cultural fit, and basic qualifications.
On-site Interview: A comprehensive interview with the EPL Manager, IT Director, and other relevant stakeholders to evaluate technical skills, problem-solving abilities, and cultural fit.
- Technical Assessment: A hands-on exercise or case study to demonstrate system administration, user support, and training skills.
- Behavioral Questions: Situational and behavioral questions to assess problem-solving skills, communication, and collaboration abilities.
Final Decision: A review of the top candidates and selection based on the best fit for the role, technical skills, and cultural alignment.

Portfolio Review Tips:

Highlight relevant projects and case studies that demonstrate proficiency in enterprise application administration, user support, and training methodologies.
Include any experience with Tyler Technologies platforms (EPL, EnerGov, Munis) and familiarity with permitting or licensing systems.
Showcase strong communication skills and an ability to work effectively with various departments and stakeholders.

Technical Challenge Preparation:

Brush up on SQL databases, Windows Server environments, and web-based applications.
Familiarize yourself with Tyler Technologies platforms (EPL, EnerGov, Munis) and any relevant industry trends or best practices.
Prepare for hands-on exercises or case studies that demonstrate your ability to troubleshoot technical issues, provide user support, and develop training resources.

ATS Keywords:

Enterprise Application Administration, System Administration, User Support, Training, SQL Databases, Windows Server, Tyler Technologies, EPL, EnerGov, Munis, Permitting, Licensing, Cybersecurity, Data Privacy, Technical Support, Documentation, Integration, Vendor Liaison, Agile, Scrum, ITIL, CompTIA, A+, Network+, Security+

📝 Enhancement Note: Grand Traverse County uses an Applicant Tracking System (ATS) to manage job applications, so it is essential to incorporate relevant keywords naturally throughout your resume and cover letter to increase visibility and improve your chances of being selected for an interview.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

Not applicable, as this role focuses on system administration and user support for the EPL platform.

Backend & Server Technologies:

Windows Server environments
SQL databases (Microsoft SQL Server)
Tyler Technologies platforms (EPL, EnerGov, Munis)

Development & DevOps Tools:

Active Directory
PowerShell
Visual Studio
Git
Jira
Confluence
Trello

📝 Enhancement Note: While the EPL Systems Administrator role is primarily focused on system administration and user support, familiarity with the technology stack and development tools used by Grand Traverse County's IT team can provide a competitive edge in the application process.

👥 Team Culture & Values

Web Development Values:

User-Centric: Prioritize user needs and provide responsive, efficient, and effective user support and training.
Collaborative: Foster a culture of cross-functional collaboration and knowledge sharing between departments and stakeholders.
Innovative: Encourage continuous learning and improvement, embracing emerging technologies and best practices to drive system optimization and enhancement.
Responsive: Maintain a high degree of availability and responsiveness to user inquiries, technical issues, and system maintenance needs.
Reliable: Ensure system performance, security, and compliance through proactive monitoring, maintenance, and incident management.

Collaboration Style:

Cross-Functional: Work closely with various departments, including Code Enforcement, Environmental Health, Public Works, and the County's IT team, to ensure system performance, security, and strategic alignment with Grand Traverse County's objectives.
User-Centric: Prioritize user needs and provide responsive, efficient, and effective user support and training.
Knowledge Sharing: Foster a culture of continuous learning and improvement, encouraging team members to share expertise and best practices with one another.

📝 Enhancement Note: Grand Traverse County values a strong, collaborative team culture that emphasizes user-centricity, innovation, and continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System Performance Optimization: Identify and address performance bottlenecks, optimize system configuration, and implement best practices to ensure optimal system performance.
Security and Compliance: Stay current with industry trends and best practices in cybersecurity, data privacy, and system integrity protocols to maintain a secure and compliant EPL platform.
User Training and Adoption: Develop and deliver effective training resources and strategies to ensure user adoption and maximize system utilization.
System Integration: Collaborate with Grand Traverse County IT and other departments to integrate the EPL platform with other County systems, databases, and reporting tools.

Learning & Development Opportunities:

Technical Skill Development: Pursue advanced certifications, such as ITIL Expert or CompTIA Security+, to expand technical skillset and enhance career prospects.
Emerging Technology Adoption: Stay current with industry trends and emerging technologies, such as cloud-based solutions and AI-driven automation, to drive innovation and continuous improvement within the EPL platform.
Leadership Development: Demonstrate strong performance and initiative in the EPL Systems Administrator role to open doors to technical leadership opportunities, such as a Senior Systems Administrator or IT Manager position.

📝 Enhancement Note: Grand Traverse County offers ample opportunities for professional growth and development, with a strong emphasis on promoting from within and fostering a culture of continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

System Administration: Describe your experience with system administration, user support, and training methodologies. Provide examples of system configuration, maintenance, and security protocols implemented in previous roles.
User Support: Discuss your approach to user support and training, highlighting any successful strategies or best practices implemented in previous roles.
Problem-Solving: Present a case study or scenario that demonstrates your ability to troubleshoot technical issues, provide user support, and develop training resources.
Collaboration: Explain your experience working with various departments and stakeholders, emphasizing your ability to foster a collaborative and user-centric work environment.

Company & Culture Questions:

Company Culture: Describe what aspects of Grand Traverse County's culture appeal to you and how you would contribute to a positive and collaborative work environment.
Team Dynamics: Discuss your experience working in a team environment and how you would support the EPL team's goals and objectives.
Adaptability: Explain how you would adapt to the unique challenges and demands of working in a local government setting, emphasizing your ability to maintain a high degree of responsiveness and availability.

Portfolio Presentation Strategy:

Project Selection: Choose relevant projects and case studies that demonstrate your proficiency in enterprise application administration, user support, and training methodologies.
Storytelling: Craft a compelling narrative that highlights your problem-solving skills, technical expertise, and ability to work effectively with various departments and stakeholders.
Visual Aids: Incorporate visual aids, such as diagrams, flowcharts, or screenshots, to illustrate complex technical concepts and enhance your presentation's impact.

📝 Enhancement Note: Grand Traverse County values strong communication skills, cultural fit, and a demonstrated ability to work effectively with various departments and stakeholders. Applicants should emphasize these qualities in their interviews and portfolio presentations.

📌 Application Steps

To apply for this EPL Systems Administrator position:

Resume Optimization: Tailor your resume to highlight relevant experience, skills, and achievements in enterprise application administration, user support, and training methodologies.
Cover Letter: Craft a compelling cover letter that emphasizes your fit for the role, technical expertise, and enthusiasm for Grand Traverse County's mission and values.
Portfolio Preparation: Curate a portfolio that showcases your proficiency in enterprise application administration, user support, and training methodologies, with a focus on relevant projects and case studies.
Interview Preparation: Brush up on your technical skills, prepare for behavioral and situational questions, and practice your presentation and storytelling techniques.
Company Research: Familiarize yourself with Grand Traverse County's mission, values, and culture, and be prepared to discuss how you would contribute to a positive and collaborative work environment.

📝 Enhancement Note: Grand Traverse County seeks candidates who are passionate about providing responsive, effective, and innovative IT solutions that support the County's mission and values. Applicants should emphasize their commitment to user-centricity, collaboration, and continuous learning and improvement in their application materials and interviews.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to enterprise application administration, user support, and training methodologies.
Include web technology methodologies, responsive design principles, and server management practices where relevant.
Emphasize user portfolio requirements, live project demonstrations, and user experience considerations.
Address enterprise application administration team dynamics, cross-functional collaboration with designers and marketers.
Focus on enterprise application administration career progression, emerging technology adoption, and technical specialization.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute enterprise application administration and user support-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and enterprise application administration specialization.

Industry Expertise:

Include specific enterprise application administration tools, methodologies, and best practices relevant to the role.
Address enterprise application administration career progression paths and technical leadership opportunities in enterprise application administration teams.
Provide tactical advice for enterprise application administration portfolio development, live demonstrations, and project case studies.
Include enterprise application administration-specific interview preparation and coding challenge guidance.
Emphasize enterprise application administration team culture, cross-functional collaboration, and user impact measurement.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use enterprise application administration and user support industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to enterprise application administration professionals.
Provide actionable insights that give enterprise application administration candidates a competitive advantage.
Focus on enterprise application administration team culture, cross-functional collaboration, and user experience impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize enterprise application administration best practices, user support methodologies, and training strategies.
Include specific portfolio requirements tailored to the enterprise application administration discipline and role level.
Address browser compatibility, accessibility standards, and user experience design principles as they relate to enterprise application administration and user support.
Focus on problem-solving methods, performance optimization, and scalable architecture for enterprise application administration and user support.
Include technical presentation skills and stakeholder communication for enterprise application administration projects.

Avoid:

Generic business jargon not relevant to enterprise application administration or user support roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific enterprise application administration role.
Marketing language unrelated to enterprise application administration, user support, or user experience.
Inaccurate or misleading information about enterprise application administration or user support methodologies, tools, or best practices.

EPL Systems Administrator