📍 Job Overview

• Job Title: Epic Cloud Administrator
• Company: Southeast Health
• Location: SE Health Warehouse, United States
• Job Type: On-site, Full-time
• Category: DevOps Engineer, System Administrator
• Date Posted: June 17, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Design, build, and maintain scalable, secure, and high-performing cloud architectures for Epic applications. Ensure optimal performance and continuous availability of client-facing applications. Collaborate with various teams to address technical issues and implement new projects.
• Key Technologies: Microsoft Azure, Terraform, PowerShell, Python, CI/CD pipelines, DevOps methodologies, Epic software suite.

📝 Enhancement Note: This role combines cloud architecture, DevOps, and Epic software administration, requiring a strong background in Azure services and Epic systems.

💻 Primary Responsibilities

• Cloud Architecture & Management:

  • Design and implement scalable, secure, and cost-effective cloud architectures on Microsoft Azure or other platforms as required.
  • Develop and maintain Azure infrastructure as code using tools like Terraform, ARM templates, or Bicep.
  • Optimize cloud resources for performance, cost-efficiency, and reliability.
  • Collaborate with development and security teams to integrate cloud solutions seamlessly.
  • Troubleshoot and resolve cloud infrastructure and networking issues.

• Epic Software Administration:

  • Manage upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.
  • Work with Epic representatives, the organization's business community, and end-users to ensure the system meets the organization's business needs regarding project deliverables and timeline.
  • Participate in training, working with end-users and notifying those areas of new feature updates as they are available.
  • Stay up to date on all releases and participate in the quarterly update process.
  • Resolve end-user application issues using Epic documentation and ensure business needs are met.

• Team Collaboration & Support:

  • Collaborate closely with stakeholders, development teams, and IT operations to ensure the consistent application of best practices in cloud adoption, security, and optimization.
  • Manage client-facing Epic applications and their supporting back-end servers.
  • Maintain, troubleshoot, and repair servers within the Web and Services stack that host critical applications such as Hyperspace Web, MyChart, and Interconnect.
  • Ensure the availability of client applications to end-users, maintaining them in accordance with Epic best practices and SEH standards.
  • Oversee crucial backend hardware and software, including but not limited to VMware servers and load balancing servers.

📝 Enhancement Note: This role requires a strong focus on cloud architecture, DevOps, and Epic software administration, with a significant emphasis on team collaboration and stakeholder communication.

🎓 Skills & Qualifications

Education:

• Associate's degree, Associate IT degrees, 3rd party information technology certifications, along with comparable experience considered.
• Bachelor’s degree from an accredited university in MIS, Business Administration, Information Systems, or any clinically related degree (preferred).

Experience:

• Two years of relative Epic experience maintaining Epic Server Systems/Client Systems locally or in the cloud.
• Strong knowledge of Azure services, including Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure DevOps, Azure Storage, and Networking.
• Experience with CI/CD pipelines and DevOps methodologies.
• Proficiency in PowerShell, Python, or other scripting languages for automation.
• Strong problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Skills & Experience:

• Azure certifications (e.g., Azure Solutions Architect Expert, Azure Administrator, or Azure Security Engineer) are highly preferred.
• Experience with hybrid cloud environments and on-premises to cloud migrations.
• Knowledge of multi-cloud strategies (AWS, GCP, Azure).
• Familiarity with AI/ML services on Azure.

Required Knowledge/Skills/Abilities:

• Maintain current certifications obtained.
• Demonstrates responsibility for educational requirements as evidenced by reading all assigned related references, and attending all required educational meetings, or webinars, and completing annual Symplr requirements.
• Demonstrates commitment to organizations five (5) priorities and Six Ground Rules.
• Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ancillary setting are highly preferred.
• Security: This position has access to and knowledge of extremely sensitive, private, and confidential materials. The ability to maintain the highest standard is required with zero tolerance.
• Service: Exceptional customer service and support skills are expected and required.
• Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary and take after hours call on rotation with other analysts.

📝 Enhancement Note: This role requires a strong combination of cloud architecture, DevOps, and Epic software administration skills, with a significant emphasis on customer service and stakeholder communication.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate proficiency in cloud architecture and management, with a focus on Microsoft Azure.
• Showcase experience with infrastructure as code (IaC) tools like Terraform, ARM templates, or Bicep.
• Highlight problem-solving skills and experience with CI/CD pipelines and DevOps methodologies.
• Display a strong understanding of Epic software administration, with examples of managing upgrades and ensuring optimal performance.

Technical Documentation:

• Provide documentation showcasing your understanding of cloud architecture best practices, security, and optimization.
• Include examples of system design, architecture decision-making, and performance optimization techniques.
• Demonstrate your ability to create and maintain system documentation, ensuring ongoing support of the system.

📝 Enhancement Note: This role requires a strong focus on cloud architecture, DevOps, and Epic software administration, with a significant emphasis on technical documentation and system design.

💵 Compensation & Benefits

Salary Range: $85,000 - $110,000 per year (based on regional market data for similar roles in the United States)

Benefits:

• Competitive health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off, including vacation, sick leave, and holidays.
• Tuition reimbursement and professional development opportunities.
• Employee discounts and wellness programs.

Working Hours: 8:00 am - 4:30 pm, with the expectation to work non-standard business hours as needed.

📝 Enhancement Note: The salary range provided is based on regional market data for similar roles in the United States, with adjustments for cost of living and experience level.

🎯 Team & Company Context

Company Culture:

• Industry: Healthcare
• Company Size: Mid-sized (500-5,000 employees)
• Founded: 1996
• Team Structure:
  • The team consists of multiple Epic Cloud Administrators, working closely with Epic Client Systems Administrators, development teams, and IT operations.
  • The team follows Agile methodologies, with regular sprint planning, code reviews, and testing processes.

Development Methodology:

• The team follows Agile/Scrum methodologies, with regular sprint planning, code reviews, and testing processes.
• They use Azure DevOps for CI/CD pipelines, version control, and project management.
• The team emphasizes collaboration, knowledge sharing, and continuous learning.

Company Website: Southeast Health

📝 Enhancement Note: Southeast Health is a mid-sized healthcare organization with a strong focus on technology and innovation, requiring a team with a deep understanding of cloud architecture, DevOps, and Epic software administration.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level DevOps Engineer/System Administrator, focusing on cloud architecture, Azure services, and Epic software administration.

Reporting Structure: This role reports directly to the Manager of Epic Systems, working closely with various teams, including development, IT operations, and Epic representatives.

Technical Impact: This role has a significant impact on the performance, availability, and security of client-facing Epic applications, as well as the overall cloud infrastructure.

Growth Opportunities:

• Cloud Architecture & DevOps: Expand your expertise in cloud architecture, Azure services, and DevOps methodologies, with opportunities to work on hybrid cloud environments and multi-cloud strategies.
• Epic Software Administration: Deepen your knowledge of the Epic software suite, with opportunities to work on new modules and projects.
• Technical Leadership: Develop your leadership skills by mentoring junior team members, guiding workflow design, and making critical architecture decisions.

📝 Enhancement Note: This role offers significant growth opportunities in cloud architecture, DevOps, and Epic software administration, with a clear path to technical leadership.

🌐 Work Environment

Office Type: On-site, with a collaborative workspace designed for team interaction and cross-functional collaboration.

Office Location(s): SE Health Warehouse, United States

Workspace Context:

• The workspace is equipped with multiple monitors, testing devices, and development tools to support cloud architecture and Epic software administration tasks.
• The team encourages knowledge sharing, technical mentoring, and continuous learning.

Work Schedule: 8:00 am - 4:30 pm, with the expectation to work non-standard business hours as needed, including evenings, nights, weekends, and holidays.

📝 Enhancement Note: The on-site work environment at Southeast Health is designed to foster collaboration, knowledge sharing, and continuous learning, with a strong focus on cloud architecture, DevOps, and Epic software administration.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Phone Screen: Assess your understanding of cloud architecture, Azure services, and Epic software administration fundamentals. Expect questions on cloud infrastructure, networking, and system design.
2. On-site Technical Assessment: Demonstrate your cloud architecture and DevOps skills through a hands-on project, such as designing and implementing a scalable and secure Azure infrastructure for an Epic application. Expect questions on your project design, architecture decisions, and performance optimization techniques.
3. Behavioral Interview: Discuss your problem-solving skills, customer service experience, and ability to work in a fast-paced, agile environment. Expect questions on your experience with stakeholder communication, team collaboration, and working with end-users.
4. Final Evaluation: Evaluate your overall fit for the role, considering your cloud architecture, DevOps, and Epic software administration skills, as well as your customer service experience and problem-solving abilities.

Portfolio Review Tips:

• Highlight your proficiency in cloud architecture and management, with a focus on Microsoft Azure.
• Showcase your experience with infrastructure as code (IaC) tools, CI/CD pipelines, and DevOps methodologies.
• Demonstrate your understanding of Epic software administration, with examples of managing upgrades and ensuring optimal performance.
• Include specific examples of system design, architecture decision-making, and performance optimization techniques.

Technical Challenge Preparation:

• Brush up on your Azure services knowledge, focusing on Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure DevOps, Azure Storage, and Networking.
• Review your experience with CI/CD pipelines, DevOps methodologies, PowerShell, Python, and other scripting languages for automation.
• Prepare for system design questions, focusing on cloud architecture, scalability, and performance optimization.

ATS Keywords:

• Cloud Architecture & Azure Services: Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure DevOps, Azure Storage, Networking, Terraform, Bicep, ARM templates, Infrastructure as Code (IaC), Hybrid cloud, Multi-cloud, AI/ML services.
• Epic Software Administration: Epic Client Systems Administrator, Epic Cloud Administrator, Epic Upgrades, Epic Releases, Epic Training, Epic Troubleshooting.
• DevOps & CI/CD: CI/CD pipelines, DevOps methodologies, Agile/Scrum, Azure DevOps, Version Control, Project Management.
• System Administration & Troubleshooting: Server Management, VMware, Load Balancing, System Documentation, End-User Support, Technical Troubleshooting.
• Soft Skills & Industry Terms: Problem-Solving, Customer Service, Stakeholder Communication, Team Collaboration, Agile Environment, Cloud Adoption, Security Best Practices, Optimization Techniques.

📝 Enhancement Note: The ATS keywords provided are tailored to the specific requirements of this role, focusing on cloud architecture, Azure services, Epic software administration, DevOps, and system administration.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable (this role focuses on cloud architecture, DevOps, and Epic software administration)

Backend & Server Technologies:

• Cloud Platform: Microsoft Azure
• Infrastructure as Code (IaC) Tools: Terraform, ARM templates, Bicep
• Scripting Languages: PowerShell, Python
• CI/CD Tools: Azure DevOps
• Version Control: Azure Repos, Git
• Database Technologies: Not applicable (this role focuses on cloud architecture, DevOps, and Epic software administration)

Development & DevOps Tools:

• Cloud Infrastructure Management: Azure Portal, Azure CLI, Azure PowerShell
• Containerization & Orchestration: Docker, Kubernetes (AKS)
• Monitoring & Logging: Azure Monitor, Application Insights, Log Analytics
• Networking: Azure Virtual Networks, Azure Load Balancer, Azure Application Gateway, Azure API Management

📝 Enhancement Note: The technology stack for this role is heavily focused on Microsoft Azure, with an emphasis on cloud architecture, DevOps, and Epic software administration.

👥 Team Culture & Values

Web Development Values:

• Cloud Architecture & DevOps:
  • Focus on scalability, security, and performance optimization.
  • Emphasize continuous learning, knowledge sharing, and collaboration.
  • Prioritize customer service and stakeholder communication.
• Epic Software Administration:
  • Maintain a strong understanding of Epic software suite, releases, and upgrades.
  • Ensure optimal performance, availability, and security of client-facing Epic applications.
  • Collaborate closely with Epic representatives, end-users, and various teams to address technical issues and implement new projects.

Collaboration Style:

• Cross-Functional Integration: Work closely with development teams, IT operations, Epic representatives, end-users, and other stakeholders to ensure the consistent application of best practices in cloud adoption, security, and optimization.
• Code Review Culture: Encourage knowledge sharing, technical mentoring, and continuous learning through regular code reviews and team collaboration.
• Agile Methodologies: Follow Agile/Scrum methodologies, with regular sprint planning, code reviews, and testing processes.

📝 Enhancement Note: The team culture at Southeast Health is heavily focused on cloud architecture, DevOps, and Epic software administration, with a strong emphasis on collaboration, knowledge sharing, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Cloud Architecture & DevOps:
  • Design and implement scalable, secure, and cost-effective cloud architectures for Epic applications.
  • Optimize cloud resources for performance, cost-efficiency, and reliability.
  • Troubleshoot and resolve cloud infrastructure and networking issues.
  • Stay up to date with emerging Azure services and cloud technologies.
• Epic Software Administration:
  • Manage upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.
  • Work with Epic representatives, the organization's business community, and end-users to ensure the system meets the organization's business needs regarding project deliverables and timeline.
  • Resolve end-user application issues using Epic documentation and ensure business needs are met.

Learning & Development Opportunities:

• Cloud Architecture & DevOps:
  • Expand your expertise in cloud architecture, Azure services, and DevOps methodologies, with opportunities to work on hybrid cloud environments and multi-cloud strategies.
  • Attend Azure training, certifications, and community events to stay current with emerging technologies and best practices.
• Epic Software Administration:
  • Deepen your knowledge of the Epic software suite, with opportunities to work on new modules and projects.
  • Participate in Epic training, certifications, and community events to stay current with releases, upgrades, and best practices.
• Technical Leadership:
  • Develop your leadership skills by mentoring junior team members, guiding workflow design, and making critical architecture decisions.
  • Participate in technical leadership training, certifications, and community events to enhance your skills and advance your career.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities in cloud architecture, DevOps, and Epic software administration, with a clear path to technical leadership.

💡 Interview Preparation

Technical Questions:

• Cloud Architecture & DevOps:
  • Describe your experience with cloud architecture, Azure services, and infrastructure as code (IaC) tools.
  • Explain your approach to designing and implementing scalable, secure, and cost-effective cloud architectures for Epic applications.
  • Discuss your experience with CI/CD pipelines, DevOps methodologies, and Azure DevOps.
  • Describe your problem-solving skills and how you approach troubleshooting and resolving cloud infrastructure and networking issues.
• Epic Software Administration:
  • Explain your experience with Epic software administration, upgrades, and releases.
  • Describe your approach to managing upgrades of assigned applications with Epic, setting timelines, and addressing any issues.
  • Discuss your experience with Epic documentation, troubleshooting end-user application issues, and ensuring business needs are met.
  • Explain your approach to collaborating with Epic representatives, the organization's business community, and end-users to ensure the system meets the organization's business needs.

Company & Culture Questions:

• Cloud Architecture & DevOps:
  • How do you stay up to date with emerging Azure services and cloud technologies?
  • Describe your experience working in an Agile/Scrum environment, with regular sprint planning, code reviews, and testing processes.
  • How do you approach collaboration with development teams, IT operations, and other stakeholders to ensure the consistent application of best practices in cloud adoption, security, and optimization?
• Epic Software Administration:
  • Describe your experience working with Epic representatives, the organization's business community, and end-users to ensure the system meets the organization's business needs.
  • How do you approach training, working with end-users, and notifying those areas of new feature updates as they are available?
  • Explain your approach to staying up to date on all releases and participating in the quarterly update process.

Portfolio Presentation Strategy:

• Cloud Architecture & DevOps:
  • Highlight your proficiency in cloud architecture and management, with a focus on Microsoft Azure.
  • Showcase your experience with infrastructure as code (IaC) tools, CI/CD pipelines, and DevOps methodologies.
  • Demonstrate your understanding of cloud architecture best practices, security, and optimization.
  • Include specific examples of system design, architecture decision-making, and performance optimization techniques.
• Epic Software Administration:
  • Demonstrate your understanding of Epic software administration, with examples of managing upgrades and ensuring optimal performance.
  • Showcase your experience with Epic documentation, troubleshooting end-user application issues, and ensuring business needs are met.
  • Include specific examples of Epic software administration best practices, user experience design, and performance optimization techniques.

📝 Enhancement Note: This role requires strong technical interview preparation, with a focus on cloud architecture, Azure services, Epic software administration, and DevOps methodologies.

📌 Application Steps

To apply for this Epic Cloud Administrator position at Southeast Health:

1. Customize Your Portfolio: Highlight your proficiency in cloud architecture, Azure services, and Epic software administration, with a focus on system design, architecture decision-making, and performance optimization techniques.
2. Optimize Your Resume: Emphasize your experience with cloud architecture, Azure services, Epic software administration, and DevOps methodologies, with a focus on problem-solving skills, customer service experience, and stakeholder communication.
3. Prepare for Technical Interviews: Brush up on your Azure services knowledge, focusing on Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Functions, Azure DevOps, Azure Storage, and Networking. Review your experience with CI/CD pipelines, DevOps methodologies, PowerShell, Python, and other scripting languages for automation. Prepare for system design questions, focusing on cloud architecture, scalability, and performance optimization.
4. Research the Company: Familiarize yourself with Southeast Health's mission, values, and culture, with a focus on their commitment to technology and innovation in the healthcare industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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