Entry Level Customer Support Representative at ACI Inc

📍 Job Overview

Job Title: Entry Level Customer Support Representative
Company: ACI Inc
Location: Long Island, Jamaica
Job Type: On-site, Full-Time
Category: Customer Support & Sales
Date Posted: June 18, 2025
Experience Level: 2-5 years of experience in a customer-facing role
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on customer service, sales, and account management, with a strong emphasis on customer satisfaction and growth.
Manage the entire sales cycle from customer introduction to closing the sale, ensuring a top-notch customer service experience.
Respond to complaints, resolve issues, and educate customers on products and services.
Utilize negotiation skills to recommend new sales opportunities and present additional discounts, promotions, and cross-selling opportunities.
Facilitate the growth of customer accounts by hitting KPIs on a daily and weekly basis.

💻 Primary Responsibilities

📝 Enhancement Note: The role requires strong communication skills, problem-solving, and a driven, goal-oriented attitude.
Qualify, educate, and complete the sales process directly with customers based on their individualized needs.
Manage the entirety of the sales cycle from the introduction of a customer account to closing the sale.
Respond to any complaints, resolve issues, and effectively answer any questions regarding products/services during closing or rehash of the sale.
Utilize negotiation skills when recommending new sales opportunities.
Present any additional discounts, promotions, and cross-selling opportunities throughout the sale.
Facilitate the growth of customer accounts with other Entry Level Customer Support Representatives by hitting all KPIs on a daily and weekly basis.

🎓 Skills & Qualifications

Education: A BA/BS in Management, Communications, Sales, or Entrepreneurship is preferred.

Experience: 2-3 years of experience in a customer-facing role, such as retail sales, restaurant industry, customer service, or other adjacent experience.

Required Skills:

Self-confident and professional, with an upbeat demeanor.
Driven and goal-oriented, both alone and with a team.
Excellent communication skills.
Discipline and professionalism in adhering to company procedures for sales, customer service, and compliance regulations.

Preferred Skills:

Strong problem-solving skills.
Ability to work in a fast-paced and collaborative environment.
Leadership development and customer service/sales cycle experience.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $45,000 - $50,000 per year (Based on regional standards for customer support and sales roles in Long Island, Jamaica)

Benefits:

Training and development opportunities.
Collaborative and fast-paced work environment.
Opportunities for career growth and leadership development.

Working Hours: Full-time, with a standard workweek of 40 hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ace Concepts operates in the customer service and sales industry, focusing on providing top-notch customer service and a seamless sales process for their clients.

Company Size: Medium-sized, with a collaborative and fast-paced work environment.

Founded: Information not provided.

Team Structure:

The team consists of Entry Level Customer Support Representatives who work collaboratively to achieve sales goals and provide excellent customer service.
The team is led by experienced sales and customer service managers who provide guidance, training, and support.

Development Methodology:

The company focuses on continuous learning and development, providing weekly training and development opportunities.
The team uses a collaborative approach to problem-solving and decision-making, with a strong emphasis on customer satisfaction and growth.

Company Website: https://aceconceptsinc.com/

📝 Enhancement Note: Ace Concepts places a strong emphasis on customer service, sales, and account management, with a focus on providing a seamless and top-notch customer experience.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position in the customer support and sales field, focusing on managing the sales cycle, customer service, and account growth.

Reporting Structure: The Entry Level Customer Support Representative reports directly to the Sales and Customer Service Manager.

Technical Impact: This role has a direct impact on customer satisfaction, sales performance, and customer account growth.

Growth Opportunities:

Opportunities for leadership development and career progression within the customer service and sales field.
Potential to move into management or other specialized roles within the company.

📝 Enhancement Note: Ace Concepts offers opportunities for career growth and leadership development, with a focus on promoting from within.

🌐 Work Environment

Office Type: On-site, with a collaborative and fast-paced work environment.

Office Location(s): Long Island, Jamaica

Workspace Context:

The office provides a collaborative workspace with opportunities for team interaction and cross-functional collaboration.
The work environment is fast-paced and dynamic, with a strong emphasis on customer service and sales performance.

Work Schedule: Full-time, with a standard workweek of 40 hours, including training and development opportunities.

📝 Enhancement Note: Ace Concepts offers a collaborative and fast-paced work environment, with a strong emphasis on customer service, sales, and account management.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and customer service experience.
In-person or virtual interview with the Sales and Customer Service Manager to discuss the role, responsibilities, and company culture.
Group or role-play scenario to evaluate problem-solving skills, negotiation skills, and customer service approach.

Portfolio Review Tips: N/A (Not applicable for this role)

Technical Challenge Preparation: N/A (Not applicable for this role)

ATS Keywords: Customer Service, Sales, Communication, Negotiation, Problem Solving, Teamwork, Goal Orientation, Professionalism, Discipline, Self-Confidence, Leadership Development, Administrative Skills, Sales Cycle Management, Customer Account Management, Cross-Selling, Promotions, KPI Achievement

📝 Enhancement Note: Ace Concepts focuses on customer service, sales, and account management, with a strong emphasis on communication skills, problem-solving, and a driven, goal-oriented attitude.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Provide top-notch customer service and a seamless sales process.
Focus on customer satisfaction and growth.
Collaborate and work effectively as a team to achieve sales goals.
Maintain a professional and upbeat demeanor at all times.

Collaboration Style:

Collaborate effectively with team members to achieve sales goals and provide excellent customer service.
Work together to problem-solve and make data-driven decisions.
Share knowledge and best practices to improve customer service and sales performance.

📝 Enhancement Note: Ace Concepts emphasizes customer service, sales, and account management, with a strong focus on collaboration, teamwork, and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a high volume of customer interactions and sales cycles.
Handling difficult customers and resolving complex issues.
Achieving KPIs and sales targets in a fast-paced and dynamic work environment.

Learning & Development Opportunities:

Weekly training and development opportunities to improve customer service and sales skills.
Opportunities to learn from experienced sales and customer service managers.
Potential to move into management or other specialized roles within the company.

📝 Enhancement Note: Ace Concepts offers continuous learning and development opportunities, with a focus on customer service, sales, and account management.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to handle a difficult customer. How did you resolve the issue, and what was the outcome?
How do you prioritize your workload when managing multiple customer interactions and sales cycles?
Can you walk me through your approach to negotiating with customers and recommending new sales opportunities?

Company & Culture Questions:

Why are you interested in working at Ace Concepts?
How do you approach providing top-notch customer service and a seamless sales process?
How do you stay organized and motivated in a fast-paced and dynamic work environment?

Portfolio Presentation Strategy: N/A (Not applicable for this role)

📝 Enhancement Note: Ace Concepts focuses on customer service, sales, and account management, with a strong emphasis on communication skills, problem-solving, and a driven, goal-oriented attitude.

📌 Application Steps

To apply for this Entry Level Customer Support Representative position:

Submit your application through the application link: https://aceconceptsinc.applytojob.com/apply/ZhmO1QkVDq/Entry-Level-Customer-Support-Representative
Prepare for the phone or video screening by practicing your communication skills and customer service experience.
Research Ace Concepts and the customer service and sales industry to demonstrate your knowledge and enthusiasm for the role.
Prepare for the group or role-play scenario by practicing your problem-solving skills, negotiation skills, and customer service approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Entry Level Customer Support Representative