📍 Job Overview

Job Title: Enterprise Monitoring Engineer (Night Shift)
Company: QAD, Inc.
Location: Mumbai, Mahārāshtra, India
Job Type: On-site, Full-time
Category: DevOps, System Administrator
Date Posted: June 18, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Monitor and maintain QAD's Cloud solution, ensuring uninterrupted operation and meeting performance SLAs.
Collaborate with the Technical Service Delivery Team to resolve incidents and maintain customer satisfaction.
Contribute to the provisioning and delivery of services for Cloud and On-Premise customers.
Work in a structured teaming environment, continuously learning and acquiring product knowledge.

📝 Enhancement Note: This role requires strong technical troubleshooting skills and the ability to work effectively in a team environment. Familiarity with QAD products and related technologies would be advantageous.

💻 Primary Responsibilities

Production Monitoring: Monitor system performance for standard QAD performance SLAs and respond to alerts/messages from monitoring tools.
Non-Production Monitoring: Monitor and maintain non-production environments, ensuring they are ready for customer use.
Special/Enterprise/Manual Monitoring: Monitor and manage special or enterprise-specific monitoring requirements and manual monitoring tasks.
Incident Management: Work on assigned severity 2 & 3 incidents, resolving them as per defined Service Level Agreements (SLAs).
Documentation and Reporting: Document issues in the production environment, provide proactive status updates to customers, and perform basic performance reporting.
Collaboration and Support: Assist team members, collaborate with the Release Foundation team for self-healing analysis, and contribute to the smooth conduct of Cloud Operations.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively under pressure. Candidates should be comfortable working in a dynamic environment and adapting to new issues as they arise.

🎓 Skills & Qualifications

Education: Bachelor's degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci.

Experience: 1 to 2 years of technical experience in a relevant field.

Required Skills:

Proficiency in Linux and RDBMS (Progress, SQL, MariaDB)
Knowledge of monitoring tools and platforms (e.g., Datadog, Nagios, Zabbix, ICINGA, SolarWinds)
Understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities
Strong communication and problem-solving skills
Knowledge of or experience with relational database management systems, Java, JavaScript, SQL, HTML5, HTML, XML, and Open Source technologies

Preferred Skills:

Knowledge of or experience with QAD products and related technologies
Basic systems admin skills, applications backgrounds, or relevant certifications

📝 Enhancement Note: Candidates with experience in a similar role or relevant certifications may be given preference. Familiarity with QAD products and their monitoring requirements would be particularly beneficial.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with monitoring tools and platforms, highlighting your ability to monitor and manage system performance effectively.
Showcase your problem-solving skills through case studies or projects that involve incident management and resolution.
Highlight your communication skills by providing examples of how you have collaborated with team members or stakeholders to resolve technical issues.

Technical Documentation:

Provide examples of technical documentation, such as incident reports, performance reports, or system monitoring guides.
Demonstrate your ability to document issues clearly and concisely, ensuring that relevant information is communicated effectively to team members and stakeholders.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing relevant examples of your work can help demonstrate your skills and commitment to potential employers.

💵 Compensation & Benefits

Salary Range: INR 4,00,000 - 6,00,000 per annum (Estimated based on industry standards for entry-level DevOps roles in Mumbai)

Benefits:

Health and well-being programs to help maintain a healthy work-life balance.
Opportunity to join a growing business and contribute to its expansion and transformation.
Collaborative culture with smart and hard-working people who support one another.
Atmosphere of growth and opportunity, with idea-sharing prioritized over hierarchy.
Compensation packages based on experience and desired skill set.

Working Hours: 40 hours per week, with a focus on supporting weekend environments and maintaining the smooth conduct of Cloud Operations.

📝 Enhancement Note: The estimated salary range is based on market research and industry standards for entry-level DevOps roles in Mumbai. Actual compensation may vary depending on the candidate's experience, skills, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: QAD is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. The company operates in the manufacturing and supply chain industries, focusing on helping customers adapt to change and innovate for competitive advantage.

Company Size: QAD is a medium-sized company with a collaborative culture that values smart and hard-working people. The company's growth and expansion provide opportunities for employees to grow and develop their careers.

Founded: QAD was founded in 1979 and has since grown to become a leading provider of enterprise software and services for global manufacturing companies.

Team Structure:

The team consists of technical professionals responsible for monitoring and maintaining QAD's Cloud solution, ensuring uninterrupted operation and meeting performance SLAs.
The team works collaboratively, supporting one another to get the job done and continuously learning and acquiring product knowledge.
The team is part of the Technical Service Delivery Team, which is responsible for the provisioning and delivery of services requested by Cloud and On-Premise customers and ensuring the smooth conduct of Cloud Operations.

Development Methodology:

The team follows structured processes for incident management, problem management, and change management to ensure the smooth conduct of Cloud Operations.
The team uses monitoring tools and platforms to proactively identify and resolve operational problems or other special conditions.
The team collaborates with the Release Foundation team for self-healing analysis, automation, and analytics to improve the efficiency and effectiveness of Cloud Operations.

Company Website: QAD Inc.

📝 Enhancement Note: QAD's company culture values collaboration, continuous learning, and adaptation. The company's focus on helping customers adapt to change and innovate for competitive advantage creates an environment that encourages employees to grow and develop their careers.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position in the DevOps or System Administrator career path. The primary responsibility is to monitor and maintain QAD's Cloud solution, ensuring uninterrupted operation and meeting performance SLAs. This role provides an opportunity to gain experience in a structured teaming environment and develop technical troubleshooting skills.

Reporting Structure: The role reports directly to the Technical Service Delivery Lead, who is responsible for the provisioning and delivery of services requested by Cloud and On-Premise customers and ensuring the smooth conduct of Cloud Operations.

Technical Impact: The role has a direct impact on the performance and availability of QAD's Cloud solution. Effective monitoring and management of the Cloud solution ensure that customers can access the services they need to run their businesses efficiently and effectively.

Growth Opportunities:

Technical Skill Development: As the company grows and expands, there will be opportunities for the incumbent to develop their technical skills and take on more complex and challenging tasks.
Technical Leadership: With experience and demonstrated proficiency, the incumbent may have the opportunity to take on a leadership role within the team, mentoring junior team members and contributing to the development of the team's technical capabilities.
Career Progression: As the company grows and expands, there may be opportunities for the incumbent to progress to more senior roles within the organization, such as Technical Service Delivery Lead or other management positions.

📝 Enhancement Note: This role provides an excellent opportunity for entry-level candidates to gain experience in a structured teaming environment and develop their technical troubleshooting skills. The company's growth and expansion create opportunities for the incumbent to grow and develop their career within the organization.

🌐 Work Environment

Office Type: QAD's office is a collaborative workspace that encourages teamwork and idea-sharing. The office is designed to support the smooth conduct of Cloud Operations and provide a comfortable and productive environment for employees.

Office Location(s): QAD's office is located in Mumbai, Mahārāshtra, India. The office is easily accessible by public transportation and offers convenient amenities for employees.

Workspace Context:

Collaborative Workspace: The office is designed to facilitate collaboration and teamwork, with open-plan workspaces and dedicated meeting rooms for team discussions and project planning.
Technical Infrastructure: The office is equipped with state-of-the-art technology, including high-speed internet, multiple monitors, and testing devices to support the smooth conduct of Cloud Operations.
Cross-Functional Collaboration: The office is home to teams from various departments, including technical, sales, marketing, and customer support. This encourages cross-functional collaboration and ensures that the needs of customers are met effectively.

Work Schedule: The role requires working in a structured teaming environment, with a focus on supporting weekend environments and maintaining the smooth conduct of Cloud Operations. The work schedule may include shifts to ensure 24/7 coverage and support for customers.

📝 Enhancement Note: QAD's office provides a collaborative and supportive work environment that encourages teamwork and idea-sharing. The office is designed to facilitate the smooth conduct of Cloud Operations and provide a comfortable and productive environment for employees.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Candidates will be required to complete a technical assessment, demonstrating their proficiency in Linux, RDBMS, monitoring tools, and Cloud technologies.
Behavioral Interview: Candidates will participate in a behavioral interview to assess their communication, problem-solving, and teamwork skills.
Final Interview: Candidates who successfully complete the technical assessment and behavioral interview will be invited for a final interview with the Technical Service Delivery Lead.

Portfolio Review Tips:

Highlight your experience with monitoring tools and platforms, demonstrating your ability to monitor and manage system performance effectively.
Provide examples of your problem-solving skills through case studies or projects that involve incident management and resolution.
Showcase your communication skills by providing examples of how you have collaborated with team members or stakeholders to resolve technical issues.

Technical Challenge Preparation:

Brush up on your Linux, RDBMS, monitoring tools, and Cloud technologies skills.
Familiarize yourself with QAD's products and their monitoring requirements.
Prepare for incident management and problem-solving scenarios, demonstrating your ability to think critically and make informed decisions under pressure.

ATS Keywords: Linux, RDBMS, Monitoring Tools, Technical Troubleshooting, Cloud Technologies, Java, JavaScript, SQL, HTML5, HTML, XML, Open Source Technologies, Communication Skills, Problem Solving Skills, QAD, Adaptive Manufacturing Enterprises, Enterprise Software, Global Manufacturing Companies, Supply Chain, Incident Management, Problem Management, Change Management, Cloud Operations.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical proficiency and their ability to work effectively in a team environment. Candidates should be prepared to demonstrate their problem-solving skills and their ability to think critically and make informed decisions under pressure.

🛠 Technology Stack & Web Infrastructure

Monitoring Tools and Platforms:

Datadog
Nagios
Zabbix
ICINGA
SolarWinds

Cloud Technologies:

AWS
Azure
Google Cloud

Server Technologies:

Linux
RDBMS (Progress, SQL, MariaDB)

Database Technologies:

Progress
SQL
MariaDB

Programming Languages:

Java
JavaScript
SQL

Web Technologies:

HTML5
HTML
XML

Open Source Technologies:

Various open-source tools and platforms used for monitoring, incident management, and problem-solving.

📝 Enhancement Note: The technology stack for this role is focused on monitoring tools and platforms, Cloud technologies, and server technologies. Candidates should be proficient in Linux, RDBMS, monitoring tools, and Cloud technologies to be successful in this role.

👥 Team Culture & Values

Web Development Values:

Collaboration: QAD values collaboration and teamwork, encouraging employees to support one another and work together to get the job done.
Continuous Learning: QAD encourages employees to continuously learn and acquire new product knowledge to maximize their preparedness for any new issue.
Adaptability: QAD's focus on helping customers adapt to change and innovate for competitive advantage creates an environment that encourages employees to be adaptable and responsive to new challenges.
Customer Focus: QAD is committed to ensuring that every employee feels they work in an environment that values their contributions and respects their unique perspectives. This customer-focused approach extends to the company's commitment to providing the best possible service to its customers.

Collaboration Style:

Cross-Functional Integration: QAD's office is home to teams from various departments, including technical, sales, marketing, and customer support. This encourages cross-functional collaboration and ensures that the needs of customers are met effectively.
Code Review Culture: The team follows structured processes for incident management, problem management, and change management to ensure the smooth conduct of Cloud Operations.
Knowledge Sharing: QAD encourages employees to share their knowledge and expertise with one another, creating a collaborative and supportive work environment.

📝 Enhancement Note: QAD's team culture values collaboration, continuous learning, adaptability, and customer focus. The company's commitment to providing the best possible service to its customers creates an environment that encourages employees to be responsive to new challenges and adaptable to change.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs) requires strong problem-solving skills and the ability to work effectively under pressure.
Performance Optimization: Monitoring system performance for standard QAD performance SLAs and responding to alerts/messages from monitoring tools requires a deep understanding of QAD's Cloud solution and the ability to optimize performance effectively.
Special/Enterprise/Manual Monitoring: Monitoring and managing special or enterprise-specific monitoring requirements and manual monitoring tasks requires a strong understanding of QAD's Cloud solution and the ability to adapt to new challenges as they arise.

Learning & Development Opportunities:

Technical Skill Development: As the company grows and expands, there will be opportunities for the incumbent to develop their technical skills and take on more complex and challenging tasks.
Conference Attendance: QAD may provide opportunities for employees to attend industry conferences and events, allowing them to stay up-to-date with the latest trends and best practices in enterprise software and services.
Certification and Community Involvement: QAD may provide opportunities for employees to obtain relevant certifications and engage with the wider community of enterprise software and services professionals.

📝 Enhancement Note: This role provides an excellent opportunity for entry-level candidates to gain experience in a structured teaming environment and develop their technical troubleshooting skills. The company's growth and expansion create opportunities for the incumbent to grow and develop their career within the organization.

💡 Interview Preparation

Technical Questions:

Linux and RDBMS: Describe your experience with Linux and RDBMS, highlighting your proficiency in monitoring and managing system performance effectively.
Monitoring Tools and Platforms: Explain your experience with monitoring tools and platforms, such as Datadog, Nagios, Zabbix, ICINGA, and SolarWinds. Describe how you have used these tools to monitor and manage system performance effectively.
Cloud Technologies: Describe your understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities. Explain how you have used these technologies to monitor and manage system performance effectively.

Company & Culture Questions:

QAD's Products and Services: Describe your understanding of QAD's products and services. Explain how you have used these products and services to monitor and manage system performance effectively.
Incident Management: Describe your experience with incident management, highlighting your ability to work effectively under pressure and make informed decisions under tight deadlines.
Problem-Solving Skills: Describe your problem-solving skills, providing examples of how you have used your technical expertise to resolve complex technical issues.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your experience with monitoring tools and platforms, highlighting your ability to monitor and manage system performance effectively.
Case Studies: Prepare case studies or projects that involve incident management and resolution, demonstrating your problem-solving skills and your ability to think critically and make informed decisions under pressure.
Technical Documentation: Prepare technical documentation, such as incident reports, performance reports, or system monitoring guides, demonstrating your ability to document issues clearly and concisely, ensuring that relevant information is communicated effectively to team members and stakeholders.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical proficiency and their ability to work effectively in a team environment. Candidates should be prepared to demonstrate their problem-solving skills and their ability to think critically and make informed decisions under pressure.

📌 Application Steps

To apply for this Enterprise Monitoring Engineer (Night Shift) position:

Submit your application through the application link provided.
Prepare your portfolio, highlighting your experience with monitoring tools and platforms, incident management, and problem-solving skills.
Brush up on your technical skills, focusing on Linux, RDBMS, monitoring tools, and Cloud technologies.
Research QAD's products and services, ensuring you understand their monitoring requirements and how you can contribute to their success.
Prepare for the technical assessment, behavioral interview, and final interview, demonstrating your technical proficiency and ability to work effectively in a team environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Enterprise Monitoring Engineer (Night Shift)