📍 Job Overview

• Job Title: Enterprise Cloud Support Specialist
• Company: Trimble
• Location: Lake Oswego, OR & Westminster, CO
• Job Type: On-site (Full-Time)
• Category: Customer Support & Success
• Date Posted: June 10, 2025

🚀 Role Summary

Trimble is seeking a motivated and customer-focused Enterprise Cloud Support Specialist to join their Trimble CMS team. This role is dedicated to providing exceptional technical support and personalized assistance to enterprise-level customers. The ideal candidate will excel in delivering a high level of customer satisfaction through prompt, knowledgeable, and consistent support.

💻 Primary Responsibilities

🛠️ Dedicated Technical Support

• Serve as the primary point of contact for enterprise customers, providing expert troubleshooting and resolving technical issues efficiently.
• Offer guidance on best practices and operational support to maximize the effectiveness of Trimble CMS software.

🌟 Onboarding Assistance

• Facilitate smooth onboarding processes by assisting customers in effectively adopting and integrating new Trimble CMS software.
• Conduct training sessions and provide tailored support to ensure a seamless transition.

💡 Guidance and Recommendations

• Provide personalized advice and strategic recommendations based on the customer’s unique applications and use cases.
• Work collaboratively with customers to understand their business objectives and align software solutions accordingly.

⏰ Fast Response Times

• Handle dedicated support cases outside of normal support queues, ensuring minimal wait times and immediate attention.
• Proactively follow up on all open issues to ensure timely resolution and customer satisfaction.

🔄 Continuity of Support

• Build and maintain strong relationships with customers by developing a deep understanding of their specific needs, customizations, and unique workflows.
• Maintain detailed documentation of customer interactions, issues, and solutions for seamless continuity.

🎓 Skills & Qualifications

📚 Education

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).

🌟 Experience

• 3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.

💻 Required Skills

• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues effectively.
• Exceptional communication and interpersonal skills, with the ability to convey technical information to non-technical audiences.
• Demonstrated ability to build and maintain strong customer relationships.
• Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.

🌟 Preferred Skills

• Experience with Trimble CMS software or similar applications.
• Knowledge of industry-specific best practices and workflows.
• Familiarity with CRM and ticketing systems for tracking and managing customer support cases.

📊 Web Portfolio & Project Requirements

N/A - This role does not require a web portfolio.

💵 Compensation & Benefits

💰 Salary Range

• Hiring Range: $105,682 - $142,676 per year

🎁 Benefits

• Medical, Dental, Vision, Life, Disability, Time Off Plans, and Retirement Plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.

🎯 Team & Company Context

🏢 Company Culture

• Industry: Trimble is a leading provider of advanced positioning, construction management software, and fleet management solutions.
• Company Size: Medium-sized company with a global presence and a diverse range of products and services.
• Founded: 1980

🌐 Work Environment

• Office Type: On-site offices in Lake Oswego, OR, and Westminster, CO.
• Office Location(s): Lake Oswego, OR, and Westminster, CO.
• Workspace Context:
  • Collaborative workspaces with dedicated support teams.
  • Access to necessary tools and resources for effective customer support.
  • Opportunities for cross-functional collaboration with other Trimble teams.

📈 Career & Growth Analysis

• Role Level: Mid-level customer support role with opportunities for growth in customer success and account management.
• Technical Impact: Significant influence on customer satisfaction, software adoption, and customer retention.
• Growth Opportunities:
  • Progression to senior support roles or customer success management.
  • Development of specialized expertise in specific Trimble CMS modules or industry verticals.
  • Opportunities to contribute to process improvement and best practice development.

🛠️ Technology Stack & Web Infrastructure

N/A - This role does not involve web development or server administration technologies.

👥 Team Culture & Values

🌟 Trimble Values

• Customer Focus: Trimble is committed to understanding and meeting the needs of its customers, providing exceptional service, and building strong, lasting customer relationships.
• Integrity: Trimble conducts its business with honesty, fairness, and respect for the individual.
• Innovation: Trimble fosters a culture of continuous learning, improvement, and innovation to drive business success.
• Accountability: Trimble takes responsibility for its actions and delivers on its commitments.

🤝 Collaboration Style

• Trimble encourages cross-functional collaboration and knowledge sharing to drive business success and customer satisfaction.
• The company values a team-oriented approach to problem-solving and decision-making.

⚡ Challenges & Growth Opportunities

🛠️ Technical Challenges

• Troubleshooting complex technical issues across multiple enterprise-level customer environments.
• Staying up-to-date with Trimble CMS software updates, new features, and best practices.
• Adapting to the unique needs and workflows of diverse enterprise customers.

🌟 Learning & Development Opportunities

• Specialization in specific Trimble CMS modules or industry verticals.
• Development of advanced troubleshooting and problem-solving skills.
• Opportunities to contribute to process improvement and best practice development.

💡 Interview Preparation

💭 Technical Questions

• Technical Question 1: Describe a complex technical issue you've troubleshot and resolved in a previous role. Walk us through your diagnostic process and the steps you took to resolve the issue.
• Technical Question 2: How do you ensure that you're providing the most effective and efficient support to enterprise-level customers? Can you share an example of a time when you went above and beyond to meet a customer's needs?
• Technical Question 3: How do you stay up-to-date with the latest trends and best practices in enterprise software support? Can you describe a time when you applied this knowledge to improve the customer experience?

💬 Company & Culture Questions

• Company Question 1: What attracts you to the Trimble CMS team and our approach to enterprise cloud support?
• Company Question 2: How do you see yourself contributing to Trimble's customer success and growth in this role?
• Company Question 3: How do you approach building and maintaining strong customer relationships in a remote or hybrid work environment?

📌 Application Steps

To apply for this Enterprise Cloud Support Specialist position:

• Submit your application through the Trimble Careers portal.
• Tailor your resume to highlight your relevant experience in technical support, customer success, or a similar role in enterprise software solutions.
• Prepare for technical interview questions focused on troubleshooting, customer support, and problem-solving skills.
• Research Trimble's products, services, and company culture to demonstrate your enthusiasm and understanding of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support & Success Focus:

• Tailor every section specifically to enterprise cloud support and customer success roles.
• Include customer support methodologies, best practices, and customer success strategies.
• Emphasize customer relationship management, issue resolution, and customer satisfaction principles.
• Address customer support tools, ticketing systems, and customer success platforms.
• Focus on customer success metrics, customer health scoring, and customer retention strategies.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about customer support processes, customer success strategies, or team structure.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute customer support and success-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

• Include specific customer support tools, platforms, and ticketing systems relevant to the role.
• Address customer support career progression paths and technical leadership opportunities in customer success teams.
• Provide tactical advice for customer support and success portfolio development, live demonstrations, and project case studies.
• Include customer support and success interview preparation and coding challenge guidance.
• Emphasize customer support best practices, customer success strategies, and customer experience design principles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use customer support and success industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to customer support and success professionals.
• Provide actionable insights that give customer support and success candidates a competitive advantage.
• Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support & Success Emphasis:

• Emphasize customer support best practices, customer success strategies, and customer experience design principles.
• Include specific portfolio requirements tailored to the customer support discipline and role level.
• Address customer support tools, ticketing systems, and customer success platforms.
• Focus on problem-solving methods, customer satisfaction, and customer retention strategies.
• Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

• Generic business jargon not relevant to customer support or success roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific customer support or success role.
• Marketing language unrelated to customer support, success, or user experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support and success professionals evaluating career opportunities and preparing for technical interviews in the customer support and success industry.