📍 Job Overview

Job Title: English Speaking Customer Support Agent
Company: CXFort Limited
Location: St. Julians, Malta
Job Type: On-site
Category: Customer Support
Date Posted: June 12, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide excellent customer support through various channels, including email, chat, and telephone.
Gather customer feedback and promote campaigns to increase customer engagement.
Collaborate with a young, energetic team in a casual, community-driven work environment.
📝 Enhancement Note: This role requires strong communication skills and cultural sensitivity to handle diverse customer inquiries effectively.

💻 Primary Responsibilities

Customer Assistance:
- Answer incoming email queries and provide solutions to customer problems.
- Gather customer feedback through email, chat, and telephone conversations.
- Promote campaigns and increase customer engagement through calls.
Team Collaboration:
- Work closely with the customer support team to ensure customer satisfaction.
- Contribute to a positive work environment and support team members.

🎓 Skills & Qualifications

Education: A university degree or similar qualification.

Experience: Previous experience in customer support is required.

Required Skills:

Excellent communication skills in both written and spoken English.
Strong typing skills.
Ability to multitask and work under pressure.
Great team player with a positive attitude.

Preferred Skills:

Fluency in another language (asset).
Experience with escalations and phone call assistance (asset).

📊 Web Portfolio & Project Requirements

Customer Support Portfolio: Not applicable for this role.
Performance Metrics: Track and improve customer satisfaction rates, response times, and campaign engagement.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Malta typically starts from €18,000 to €22,000 per year, depending on experience and performance. This estimate is based on market research and regional salary standards.

Benefits:

Casual work environment with a supportive community-driven culture.
Safe work environment.
Great work-life balance.
Teamwork and collaboration.
Training and personal development opportunities.
Attractive remuneration package.
Fringe benefits.

Working Hours: 40 hours per week, working on a rotating shift schedule.

🎯 Team & Company Context

Company Culture:

Industry: Customer Experience and Support.
Company Size: Small to Medium (less than 50 employees).
Founded: Not specified.

Team Structure:

Young, energetic customer support team.
Collaborative work environment with a focus on customer satisfaction.

Development Methodology:

Not specified.

Company Website: CXFort Limited

📝 Enhancement Note: The company's focus on a casual atmosphere and community-driven environment suggests a strong emphasis on employee well-being and collaboration.

📈 Career & Growth Analysis

Customer Support Career Level: This role is typically an entry-level to mid-level position in the customer support career path.

Reporting Structure: This role reports directly to the Customer Support Team Lead or Manager.

Technical Impact: The primary technical impact of this role is ensuring high customer satisfaction rates and campaign engagement through effective communication and problem-solving.

Growth Opportunities:

Career Progression: With experience and strong performance, there may be opportunities to advance to team lead or management roles within the customer support department.
Skill Development: Enhance communication, problem-solving, and customer service skills through daily interactions and training opportunities.

📝 Enhancement Note: The company's focus on training and personal development suggests opportunities for growth and skill enhancement.

🌐 Work Environment

Office Type: Casual, community-driven work environment with a focus on employee well-being.

Office Location(s): St. Julians, Malta.

Workspace Context:

Collaborative workspace with a focus on teamwork and customer satisfaction.
Supportive work environment that encourages open communication and problem-solving.

Work Schedule: Rotating shift schedule, including evenings and weekends.

📝 Enhancement Note: The rotating shift schedule may require flexibility and adaptability to work various hours throughout the week.

📄 Application & Technical Interview Process

Interview Process:

Step 1: Submit your application through the provided link.
Step 2: Phone or video screening to assess communication skills and cultural fit.
Step 3: In-depth interview to discuss customer support experience, problem-solving skills, and teamwork abilities.
Step 4: Final interview or assessment to evaluate overall fit for the role and company culture.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Customer Support, Customer Service, Communication Skills, Problem-Solving, Teamwork, Customer Satisfaction, Campaign Engagement, Customer Experience.

🛠 Technology Stack & Web Infrastructure

Technology Stack: Not applicable for this role.

Web Infrastructure: Not applicable for this role.

📝 Enhancement Note: This role does not require knowledge of web technologies or infrastructure.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Prioritize customer satisfaction and engagement in all interactions.
Communication: Maintain clear, concise, and empathetic communication with customers.
Problem-Solving: Actively listen to customer concerns and provide effective solutions.
Teamwork: Collaborate with the customer support team to ensure customer success.

Collaboration Style:

Teamwork: Work closely with the customer support team to achieve common goals.
Open Communication: Encourage open and honest communication among team members.
Continuous Learning: Share knowledge and experiences to improve customer support skills.

📝 Enhancement Note: The company's focus on a supportive, community-driven environment suggests a strong emphasis on teamwork and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Inquiries: Handle a wide range of customer inquiries, some of which may be complex or challenging.
Time Management: Balance multiple customer interactions and tasks efficiently.
Adaptability: Adapt to various customer personalities and communication styles.

Learning & Development Opportunities:

Training: Participate in training programs and workshops to enhance customer support skills.
Mentorship: Seek guidance from experienced team members to improve performance and career growth.
On-the-Job Experience: Gain practical experience in customer support and problem-solving.

📝 Enhancement Note: The company's focus on training and personal development suggests opportunities for continuous learning and growth.

💡 Interview Preparation

Technical Questions: Not applicable for this role.

Company & Culture Questions:

Question 1: How do you handle difficult or upset customers?
Question 2: Describe a time when you went above and beyond to resolve a customer issue.
Question 3: How do you prioritize and manage multiple customer interactions simultaneously?

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: Prepare for behavioral and situational interview questions that focus on customer support experience, problem-solving skills, and teamwork abilities.

📌 Application Steps

To apply for this English Speaking Customer Support Agent position:

Submit your application through the [Apply Now] button on this advert.
Prepare for phone or video screening by practicing your communication skills and demonstrating your cultural fit.
Research the company and customer support industry to showcase your knowledge and enthusiasm during the in-depth interview.
Prepare for the final interview or assessment by reflecting on your customer support experience and teamwork abilities.

📝 Enhancement Note: Tailor your application and interview preparation to highlight your strong communication skills, problem-solving abilities, and commitment to customer satisfaction.

English Speaking Customer Support Agent