Engineer 1, Excellence in Operations - Network Operations Center (Night Shift) at Comcast

📍 Job Overview

Job Title: Engineer 1, Excellence in Operations - Network Operations Center (Night Shift)
Company: Comcast
Location: Philippines - Pasig City, Ortigas Center Glas Tower
Job Type: Full-Time, Hybrid (3 days onsite, 2 days remote)
Category: Network Operations, Technical Support
Date Posted: 2025-06-24
Experience Level: 0-2 years
Remote Status: On-site for the first 6 months, then hybrid

🚀 Role Summary

📝 Enhancement Note: This role is focused on providing high-level technical support and troubleshooting in Comcast's Network Operations Center (NOC), with a focus on CMTS, transport, video, CDV, and HSI systems. The ideal candidate will have a strong background in network engineering and a proven track record of resolving complex issues.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around providing escalation support for high-level break/fix and maintenance issues, managing network performance, and collaborating with engineering teams to improve network performance.
Escalation Support: Serve as the escalation point of contact for high-level break/fix and maintenance issues or events in the NOC, providing subject matter expertise for CRAN, CMTS, transport, video, CDV, and HSI systems.
Network Management: Manage network tuning, performance, and design strategies to improve network performance. Act as the SME in isolating problems between the CMTS, transport distribution, and subscriber Modem equipment.
Technical Support: Provide technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market. Work under general supervision and may require training and detailed instructions for assigned tasks.
Troubleshooting: Troubleshoot IP Multicast issues, Terminal Server issues, and VOD pump and back-office issues. Review all RMAs for all vendors and platforms for accuracy and proper routing.
Network Failures: Ensure that network failures are restored in a timely manner. Participate in the review of catastrophic failures and provide feedback to prevent future occurrences.
Training: Assist in the development and ongoing training of XOC Technicians. Provide technical support during the rollout of new services and train on new features and technologies as required.

🎓 Skills & Qualifications

Education:

Bachelor's Degree in a relevant field (e.g., Computer Science, Information Technology, or a related discipline). While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Experience:

With at least 1-2 years of relevant work experience as a Network Engineer/NOC Analyst

Required Skills:

Network Engineering: Proven experience in network engineering, with a strong focus on troubleshooting and problem-solving.
Analytical Skills: Ability to analyze complex network issues and develop effective solutions.
Technical Support: Proven experience in providing technical support and escalation management.
Configuration Management: Experience in managing network configurations and ensuring accurate routing.
Network Performance: Knowledge of network performance management and optimization techniques.
Collaboration: Strong collaboration skills, with the ability to work effectively with cross-functional teams.
Problem-Solving: Proven ability to identify, diagnose, and resolve complex technical issues.
English Language: Good command of the English language, both written and verbal.

Preferred Skills:

Network Certifications: Preferred certifications include CCNA, Fortinet, or other relevant network certifications.
Night Shift Experience: Previous experience working night shifts in a technical support or network operations role.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role is focused on technical support and troubleshooting, a portfolio is not explicitly required. However, demonstrating relevant experience and achievements in network engineering, problem-solving, and technical support can strengthen an application.

💵 Compensation & Benefits

Salary Range: The salary range for this role in the Philippines typically falls between PHP 35,000 to PHP 45,000 per month, depending on experience and qualifications. This is an estimate based on market research and may vary based on individual circumstances and company policy.
Benefits: Comcast offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on Comcast products and services. Please visit the benefits summary on their careers site for more details.

🎯 Team & Company Context

🏢 Company Culture

Industry: Comcast operates in the telecommunications industry, providing cable television, internet, telephone, and wireless services to customers.
Company Size: Comcast is a large corporation with a global presence, employing over 180,000 people across the United States and internationally.
Founded: Comcast was founded in 1963 and has since grown to become one of the largest cable companies in the world.
Team Structure: The Network Operations Center (NOC) team consists of various levels of technical support and engineering roles, working collaboratively to ensure the smooth operation of Comcast's networks.
Development Methodology: Comcast uses a structured approach to network management, with a focus on proactive monitoring, troubleshooting, and optimization. The company employs a combination of in-house and third-party tools to manage its networks.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position in network operations and technical support. The ideal candidate will have 1-2 years of relevant experience and a strong desire to learn and grow within the field.
Reporting Structure: This role reports directly to the NOC Manager and works closely with other NOC team members, as well as engineering and operations teams.
Technical Impact: The engineer in this role will have a direct impact on the performance and reliability of Comcast's networks, contributing to the overall customer experience.

🌐 Work Environment

Office Type: Comcast's Ortigas Center office is a modern, collaborative workspace designed to facilitate teamwork and innovation.
Office Location(s): The primary office location for this role is in Ortigas Center, Pasig City, Philippines. The role is hybrid, with 3 days onsite and 2 days remote.
Workspace Context: The NOC team works in a dedicated space within the office, equipped with the necessary tools and resources to effectively manage Comcast's networks. The workspace is designed to facilitate collaboration and communication between team members.
Work Schedule: The role requires working night shifts, with a schedule of 40 hours per week. The exact shift schedule may vary based on business needs and team rotation.

📄 Application & Technical Interview Process

Interview Process:
1. Phone Screen: A brief phone or video call to discuss the candidate's experience, qualifications, and fit for the role.
2. Technical Assessment: A hands-on technical assessment, focusing on the candidate's network engineering and troubleshooting skills.
3. Behavioral Interview: A structured interview focused on the candidate's problem-solving skills, teamwork, and cultural fit.
4. Final Interview: A meeting with the hiring manager or a panel of Comcast representatives to discuss the candidate's fit for the role and the company.
Portfolio Review Tips: As this role is focused on technical support and troubleshooting, a portfolio is not explicitly required. However, demonstrating relevant experience and achievements in network engineering, problem-solving, and technical support can strengthen an application.
Technical Challenge Preparation: Familiarize yourself with Comcast's network architecture, including CMTS, transport, video, CDV, and HSI systems. Brush up on your network engineering and troubleshooting skills, focusing on IP Multicast, Terminal Server, and VOD pump and back-office issues.

📌 Application Steps

To apply for this Network Operations Center (NOC) Engineer position at Comcast:

Submit your application through the Comcast Careers website.
Customize your resume and cover letter to highlight your relevant experience in network engineering, technical support, and troubleshooting.
Prepare for the technical assessment by brushing up on your network engineering and troubleshooting skills, focusing on Comcast's network architecture and the specific technologies mentioned in the job description.
Research Comcast's company culture and values to ensure a strong fit for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Network Operations & Technical Support Focus:

Tailor every section specifically to network operations and technical support roles
Include network engineering methodologies, troubleshooting techniques, and escalation management processes
Emphasize network performance management, issue resolution, and collaboration with engineering teams
Address night shift scheduling, on-site requirements, and hybrid work arrangements
Provide tactical advice for technical assessments, behavioral interviews, and final interviews

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about network operations, technical support, or team structure
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute network operations and technical support-related keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and network operations specialization

Industry Expertise:

Include specific network technologies, platforms, and infrastructure tools relevant to the role
Address network operations career progression paths and technical leadership opportunities in network operations teams
Provide tactical advice for technical assessments, portfolio development, and interview preparation
Include network operations-specific interview preparation and coding challenge guidance
Emphasize network performance optimization, issue resolution, and user experience impact measurement

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use network operations and technical support industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to network operations professionals
Provide actionable insights that give network operations and technical support candidates a competitive advantage
Focus on network operations team culture, cross-functional collaboration, and user impact measurement

Technical Focus & Interview Preparation:

Emphasize network engineering best practices, troubleshooting techniques, and escalation management principles
Include specific portfolio requirements tailored to the network operations discipline and role level
Address network performance optimization, issue resolution, and user experience design principles
Focus on problem-solving methods, performance optimization, and scalable network architecture
Include technical presentation skills and stakeholder communication for network operations projects

Avoid:

Generic business jargon not relevant to network operations or technical support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-technical terminology unless relevant to the specific network operations or technical support role
Marketing language unrelated to network operations, technical support, or user experience

Engineer 1, Excellence in Operations - Network Operations Center (Night Shift)