Engenheiro(a) de Soluções Cloud 3 at Oracle

📍 Job Overview

Job Title: Cloud Solutions Engineer 3
Company: Oracle
Location: São Paulo, São Paulo, Brazil
Job Type: On-site
Category: DevOps Engineer
Date Posted: July 1, 2025
Experience Level: Mid-Senior level (2-5 years)

🚀 Role Summary

📝 Enhancement Note: This role focuses on providing technical support and maintaining client relationships within multi-cloud environments and traditional IT infrastructure. The ideal candidate will have experience in technical support roles and client interactions, with a strong background in technical architectures and multi-cloud systems.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role involve providing technical support to clients, maintaining relationships, and working with multi-cloud environments and traditional IT infrastructure. This includes troubleshooting issues, implementing solutions, and collaborating with cross-functional teams to ensure client satisfaction.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience (2-5 years) in technical support, post-sales support, or similar technical roles. Experience in multi-cloud environments and traditional IT infrastructure is essential.

Required Skills:

Customer support experience
Client relationship management
Technical architecture knowledge
Multi-cloud and traditional IT infrastructure experience

Preferred Skills:

Experience in systems, networks, consulting, implementation, databases, and/or middleware
Intermediate to advanced English proficiency

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly mentioned, demonstrating relevant technical support and client management projects, along with any multi-cloud or infrastructure-related work, would be beneficial.

💵 Compensation & Benefits

Salary Range: Based on market research and the role's requirements, the estimated salary range for this position in São Paulo, Brazil, is R$ 8,000 - R$ 12,000 per month. This range takes into account the candidate's experience level and the company's size.

Benefits:

Competitive salary package
Health, dental, and vision insurance
Retirement savings plans
Employee discounts on Oracle products and services
Opportunities for professional development and training

Working Hours: Full-time position with standard working hours, typically Monday to Friday, 9:00 AM to 6:00 PM. Occasional overtime may be required to meet client needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Oracle is a multinational computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products. This role is within the Cloud Infrastructure division, focusing on multi-cloud environments and infrastructure management.

Company Size: Oracle is a large corporation with over 130,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects and teams.

Founded: 1979, with a strong history in database management systems and a growing focus on cloud technologies.

Team Structure:

The Cloud Solutions team is part of the Cloud Infrastructure division, working closely with sales, marketing, and product teams.
The team consists of cloud solutions engineers, architects, and managers, collaborating to provide technical support and maintain client relationships.

Development Methodology:

Oracle follows Agile methodologies for project management and software development.
The team uses JIRA for task tracking and collaboration, with regular sprint planning and stand-up meetings.

Company Website: Oracle

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the Mid-Senior level, focusing on technical support and client management within multi-cloud environments and traditional IT infrastructure. The ideal candidate will have 2-5 years of experience in similar roles and be looking to grow their career in cloud infrastructure management.

Reporting Structure: This role reports directly to the Cloud Solutions Manager, working closely with other cloud solutions engineers, architects, and the wider cloud infrastructure team.

Technical Impact: The Cloud Solutions Engineer 3 will have a significant impact on client satisfaction, ensuring that Oracle's cloud infrastructure meets client needs and expectations. They will work closely with cross-functional teams to troubleshoot issues, implement solutions, and drive continuous improvement.

Growth Opportunities:

Career Progression: With experience and strong performance, there are opportunities to progress to senior or management roles within the cloud infrastructure team.
Technical Skill Development: Oracle offers training and development opportunities to help employees stay up-to-date with the latest cloud technologies and best practices.
Leadership Potential: As the team grows, there may be opportunities to mentor junior team members and take on leadership responsibilities.

🌐 Work Environment

Office Type: Oracle's São Paulo office is a modern, collaborative workspace designed to foster innovation and teamwork. The office features open-plan workspaces, meeting rooms, and breakout areas for employees to relax and recharge.

Office Location(s): Oracle's São Paulo office is located in the Brooklin neighborhood, with easy access to public transportation and nearby amenities.

Workspace Context:

The workspace is equipped with modern hardware and software, allowing engineers to work efficiently and collaborate effectively with team members.
The office encourages a flexible, agile working environment, with opportunities for remote work and flexible hours.

Work Schedule: Full-time position with standard working hours, typically Monday to Friday, 9:00 AM to 6:00 PM. Occasional overtime may be required to meet client needs.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to discuss the role, your experience, and answer any initial questions.
Technical Deep Dive: A more in-depth discussion focused on your technical skills, experience, and problem-solving abilities. Be prepared to discuss your experience with multi-cloud environments, traditional IT infrastructure, and client management.
Behavioral Questions: A series of questions designed to understand your approach to problem-solving, teamwork, and client management.
Final Interview: A meeting with the hiring manager or a panel of stakeholders to discuss your fit for the role and the team.

Portfolio Review Tips:

While not explicitly mentioned, having examples of your technical support and client management projects, along with any multi-cloud or infrastructure-related work, can help demonstrate your skills and experience.

Technical Challenge Preparation:

Brush up on your knowledge of multi-cloud environments, traditional IT infrastructure, and client management best practices.
Prepare examples of how you've handled challenging technical support situations and successfully maintained client relationships.

ATS Keywords: (Organized by category)

Programming Languages: Python, Java, Shell Scripting
Cloud Platforms: AWS, Azure, Google Cloud, Oracle Cloud
Infrastructure Tools: Terraform, Ansible, Puppet, Chef
Databases: Oracle Database, MySQL, PostgreSQL
Networking: TCP/IP, DNS, VPN, Firewalls
Soft Skills: Problem-solving, Client Management, Teamwork, Communication
Industry Terms: Multi-Cloud, Hybrid Cloud, IT Infrastructure, Technical Support, Post-Sales Support

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

Oracle Cloud
AWS
Azure
Google Cloud

Infrastructure Tools:

Terraform
Ansible
Puppet
Chef

Databases:

Oracle Database
MySQL
PostgreSQL

Networking Tools:

TCP/IP
DNS
VPN
Firewalls

Monitoring & Logging Tools:

Nagios
Zabbix
ELK Stack (Elasticsearch, Logstash, Kibana)
Prometheus

Collaboration & Project Management Tools:

JIRA
Confluence
Slack
Microsoft Teams

👥 Team Culture & Values

Web Development Values:

Client Focus: Oracle values a strong focus on client satisfaction and maintaining positive client relationships.
Technical Excellence: The company encourages continuous learning and staying up-to-date with the latest cloud technologies and best practices.
Collaboration: Oracle fosters a collaborative work environment, with a strong emphasis on teamwork and knowledge sharing.
Innovation: The company encourages employees to think creatively and drive innovation in cloud infrastructure management.

Collaboration Style:

Oracle uses Agile methodologies for project management and software development, with regular sprint planning and stand-up meetings.
The company encourages open communication and active collaboration between teams and stakeholders.
Oracle uses various collaboration and project management tools to facilitate communication and task tracking.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Multi-Cloud Complexity: Managing multi-cloud environments can be complex, requiring a strong understanding of various cloud platforms and their unique features.
Client Management: Maintaining positive client relationships can be challenging, especially when dealing with technical issues or conflicting priorities.
Staying Current: The cloud infrastructure landscape is constantly evolving, requiring continuous learning and adaptation to new technologies and best practices.

Learning & Development Opportunities:

Training & Certification: Oracle offers various training and certification programs to help employees develop their skills and advance their careers.
Conferences & Events: Attending industry conferences and events can provide valuable insights into emerging technologies and best practices.
Mentorship & Knowledge Sharing: Oracle encourages employees to share their knowledge and expertise with their colleagues, fostering a culture of continuous learning and growth.

💡 Interview Preparation

Technical Questions:

Cloud Platforms: Be prepared to discuss your experience with multi-cloud environments, including any challenges you've faced and how you've overcome them.
Infrastructure Tools: Brush up on your knowledge of infrastructure tools like Terraform, Ansible, Puppet, and Chef, and be prepared to discuss how you've used them in previous roles.
Client Management: Prepare examples of how you've handled challenging client situations and successfully maintained positive client relationships.

Company & Culture Questions:

Oracle's Cloud Infrastructure: Be prepared to discuss your understanding of Oracle's cloud infrastructure and how you can contribute to its success.
Agile Methodologies: Familiarize yourself with Agile methodologies and be prepared to discuss how you've used them in previous roles.
Client Focus: Demonstrate your understanding of Oracle's client-focused culture and how you can contribute to maintaining positive client relationships.

Portfolio Presentation Strategy:

While not explicitly mentioned, having examples of your technical support and client management projects, along with any multi-cloud or infrastructure-related work, can help demonstrate your skills and experience.

📌 Application Steps

To apply for this Cloud Solutions Engineer 3 position at Oracle:

Submit your application through the Oracle Careers website.
Tailor your resume to highlight your technical support and client management experience, along with any multi-cloud or infrastructure-related work.
Prepare for the technical interview by brushing up on your knowledge of multi-cloud environments, infrastructure tools, and client management best practices.
Research Oracle's cloud infrastructure and client-focused culture to demonstrate your understanding and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Engenheiro(a) de Soluções Cloud 3