📍 Job Overview

• Job Title: Dutch Speaking Customer Support for Car Leasing & Financing Department
• Company: Patrique Mercier Recruitment Nordic
• Location: Athens, Attikí, Greece
• Job Type: On-site, Full-time
• Category: Customer Support
• Date Posted: 2025-06-13

🚀 Role Summary

• Key Responsibilities: Provide exceptional customer support to Dutch-speaking clients in the car leasing and financing department. Resolve customer inquiries, complaints, and issues while maintaining high satisfaction levels.
• Key Skills: Fluency in Dutch, strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.
• 📝 Enhancement Note: This role requires a customer support professional with a strong command of the Dutch language and a passion for assisting clients in the automotive leasing and financing industry.

💻 Primary Responsibilities

• Customer Support: Provide top-notch customer support via phone, email, and chat for Dutch-speaking clients, assisting them with inquiries related to car leasing and financing options.
• Issue Resolution: Effectively resolve customer complaints and issues while ensuring high satisfaction levels.
• Product Education: Educate customers about various leasing and financing products and services offered.
• Record Keeping: Maintain accurate records of customer interactions, inquiries, and feedback.
• Team Collaboration: Collaborate with team members to enhance service delivery and operational efficiency.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: Proven experience in customer support or financial services, preferably in the automotive industry.

Required Skills:

• Fluency in Dutch (both spoken and written)
• Strong communication and customer service skills
• Excellent problem-solving abilities
• Ability to work effectively both independently and as part of a team
• Interest in the automotive leasing and financing industry

Preferred Skills:

• Familiarity with customer service software
• Knowledge of the Dutch culture and market trends

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on experience and qualifications)

Benefits:

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package (flight, transfer, and hotel)

Working Hours: Full-time, Monday to Friday, 9:00 AM to 5:00 PM (with a one-hour lunch break)

🎯 Team & Company Context

Company Culture: Patrique Mercier Recruitment Nordic is a dynamic and multicultural recruitment agency focusing on the Nordic market. They value diversity, professionalism, and a strong work ethic.

Team Structure: The team consists of experienced recruitment consultants who work collaboratively to provide top-tier talent to their clients. The customer support team is dedicated to ensuring exceptional client satisfaction in the car leasing and financing department.

Development Methodology: The company follows a structured and efficient customer support process, focusing on issue resolution, customer education, and continuous improvement.

Company Website: Patrique Mercier Recruitment Nordic

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry to mid-level position in the customer support career path, focusing on Dutch-speaking clients in the automotive industry.

Reporting Structure: The Dutch Speaking Customer Support representative will report directly to the Customer Support Manager and work closely with the car leasing and financing team.

Technical Impact: This role has a direct impact on customer satisfaction, ensuring that Dutch-speaking clients receive exceptional support and guidance throughout their car leasing and financing journey.

🌐 Work Environment

Office Type: Modern, collaborative office space with a multicultural team.

Office Location(s): Athens, Greece

Workspace Context:

• Collaborative work environment with open-plan offices
• Access to modern technology and tools for effective customer support
• Opportunities for cross-functional collaboration with other departments

Work Schedule: The role follows a standard Monday to Friday workweek, with a one-hour lunch break. The working hours are from 9:00 AM to 5:00 PM.

📄 Application & Technical Interview Process

Interview Process:

1. Phone or video screening to assess language proficiency and customer service skills
2. In-depth interview focusing on problem-solving abilities, cultural awareness, and industry knowledge
3. Role-play scenarios to evaluate customer support skills and issue resolution techniques
4. Final interview with the hiring manager to discuss career goals and company fit

ATS Keywords: Customer Support, Dutch Language, Car Leasing, Car Financing, Issue Resolution, Customer Satisfaction, Team Collaboration, Customer Service Software, Automotive Industry

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Exceptional customer service and support
• Effective issue resolution and problem-solving
• Continuous learning and improvement
• Collaborative teamwork and cross-functional collaboration

Collaboration Style:

• Open and transparent communication
• Regular team meetings and knowledge-sharing sessions
• Cross-functional collaboration with other departments to enhance customer support and satisfaction

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling complex customer inquiries and complaints related to car leasing and financing
• Navigating cultural differences and providing tailored support to Dutch-speaking clients
• Staying up-to-date with industry trends and product updates in the automotive leasing and financing sector

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced customer support professionals
• Attending industry events, workshops, and conferences to expand knowledge and network
• Exploring career progression opportunities within the customer support or automotive industry

💡 Interview Preparation

Interview Tips:

• Brush up on Dutch language skills and automotive industry knowledge
• Prepare examples of successful customer support experiences and problem-solving scenarios
• Research the company and its customer support processes to demonstrate cultural awareness and fit

Company & Culture Questions:

• How does Patrique Mercier Recruitment Nordic support the growth and development of its customer support team members?
• What are the most rewarding aspects of working in the car leasing and financing department for Dutch-speaking clients?
• How does the company measure and improve customer satisfaction in the customer support process?

📌 Application Steps

To apply for this Dutch Speaking Customer Support position:

1. Submit your application through the application link
2. Prepare for the phone or video screening by practicing your Dutch language skills and customer service techniques
3. Research the automotive leasing and financing industry to demonstrate your knowledge and interest in the role
4. Tailor your resume and cover letter to highlight your customer support experience, language skills, and problem-solving abilities

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.