Dutch front office technical support - Hybrid working model - Sofia Bulgaria

Patrique Mercier Recruitment By Cyriel
Full_time

📍 Job Overview

  • Job Title: Dutch Front Office Technical Support Specialist
  • Company: Patrique Mercier Recruitment By Cyriel
  • Location: Sofia, Bulgaria
  • Job Type: Hybrid (On-site & Remote)
  • Category: Customer Support & Technical Support
  • Date Posted: 2025-08-01
  • Experience Level: Entry Level (0-2 years)
  • Remote Status: Hybrid (On-site & Remote)

🚀 Role Summary

  • 📝 Enhancement Note: This role focuses on providing first-line technical support to Dutch-speaking customers, requiring strong language skills and a solid technical background. It offers a hybrid working model, combining on-site work in Sofia with remote work.

💻 Primary Responsibilities

  • 📝 Enhancement Note: The primary responsibilities revolve around customer support, troubleshooting, and maintaining positive customer experiences. This role requires excellent communication skills, problem-solving abilities, and the ability to work effectively in a hybrid environment.

📞 Customer Support & Troubleshooting

  • Provide comprehensive front office technical support to Dutch-speaking customers via phone, email, and chat.
  • Diagnose and resolve technical issues efficiently to enhance customer satisfaction.
  • Record and document all customer interactions and technical inquiries accurately.

🤝 Team Collaboration & Knowledge Sharing

  • Collaborate with support teams to escalate and solve complex issues.
  • Engage in continuous training to stay updated on product features and developments.
  • Help maintain a positive customer experience through effective communication and follow-ups.

🎓 Skills & Qualifications

🎓 Education & Experience

  • 📝 Enhancement Note: While not explicitly stated, a bachelor's degree in a relevant field or equivalent experience would be beneficial for this role.

🛠 Required Skills

  • 📝 Enhancement Note: The required skills focus on language proficiency, technical aptitude, and strong communication skills.

  • Fluency in Dutch (spoken and written) - Required for effective communication with customers.

  • Solid technical background - Essential for understanding and troubleshooting technical issues.

  • Strong problem-solving abilities - Crucial for diagnosing and resolving customer problems.

  • Excellent communication and interpersonal skills - Vital for maintaining positive customer experiences.

  • Ability to work effectively in a hybrid model - Managing time and tasks efficiently between on-site and remote work.

  • Previous experience in front office support or technical support - Highly desirable but not strictly required.

🛠 Preferred Skills

  • Familiarity with CRM systems and troubleshooting software - A plus, as these tools are often used in customer support roles.

📊 Web Portfolio & Project Requirements

  • 📝 Enhancement Note: As this role focuses on customer support rather than web development, a portfolio is not explicitly required. However, demonstrating problem-solving skills through past projects or case studies could be beneficial.

💵 Compensation & Benefits

💰 Salary Range

  • 📝 Enhancement Note: The salary range is not provided. However, based on industry standards for entry-level customer support roles in Sofia, Bulgaria, the estimated salary range is between 1,200 and 1,800 BGN (approximately 600-900 EUR) per month.

🎁 Benefits

  • Private Health Insurance - To ensure the well-being of employees.
  • Training & Development - To help employees grow professionally.
  • Additional Performance Bonuses - To recognize and reward exceptional performance.
  • 150 Euros Towards Your Flight - To assist with relocation expenses.
  • Active Account Manager Regarding Relocation - To provide support during the relocation process.
  • No Weekend Work - To maintain a healthy work-life balance.
  • Indefinite Contract - To provide job security and long-term prospects.

🎯 Team & Company Context

🏢 Company Culture

  • Industry: Technology & Software
  • Company Size: Small to Medium (50-250 employees)
  • Founded: Not specified
  • Team Structure: The team consists of customer support specialists, with collaboration across various departments to resolve complex issues.
  • Development Methodology: Not specified, but likely Agile or Scrum methodologies for continuous improvement and customer satisfaction.

📈 Career & Growth Analysis

  • 📝 Enhancement Note: This entry-level role offers opportunities for career growth, such as advancing to senior support roles, team leadership, or transitioning to other departments within the company.

  • Career Progression: This role serves as an entry point into the company, with opportunities for growth based on performance and interest.

  • Technical Impact: The role directly impacts customer satisfaction and retention, contributing to the company's overall success.

🌐 Work Environment

  • Office Type: Modern office in Sofia, Bulgaria, with a hybrid working model.
  • Office Location(s): Sofia, Bulgaria
  • Workspace Context: The workspace is designed to facilitate collaboration and effective communication among team members.
  • Work Schedule: The work schedule is not specified, but it is likely to be standard office hours, with flexibility for remote work.

📄 Application & Technical Interview Process

  • 📝 Enhancement Note: The application process and interview format are not specified. However, it is likely to involve an initial screening, followed by a technical interview focusing on language proficiency, problem-solving skills, and customer support experience.

📞 Application Process

  • Submit your application through the provided link.
  • Prepare a resume highlighting your language skills, technical background, and customer support experience.
  • Be ready to discuss your problem-solving approach and customer service philosophy.

💼 Interview Process

  • 📝 Enhancement Note: The interview process is likely to involve language proficiency tests, problem-solving exercises, and behavioral questions focused on customer support scenarios.

  • Language Proficiency Test: A test to assess your Dutch language skills (spoken and written).

  • Problem-Solving Exercise: A scenario-based exercise to evaluate your ability to diagnose and resolve technical issues.

  • Behavioral Questions: Questions focused on your customer service experience, problem-solving approach, and communication skills.

🛠 ATS Keywords

  • Customer Support
  • Technical Support
  • Problem-Solving
  • Dutch Language
  • CRM Systems
  • Troubleshooting Software
  • Hybrid Work Model
  • Customer Satisfaction
  • Technical Issues
  • Customer Experience

📌 Application Steps

To apply for this Dutch Front Office Technical Support Specialist position:

  1. Submit your application through the provided link.
  2. Prepare a resume highlighting your language skills, technical background, and customer support experience.
  3. Research the company and its products to demonstrate your interest and understanding.
  4. Practice common customer support scenarios and problem-solving exercises to prepare for the interview.
  5. Be ready to discuss your approach to customer service, problem-solving, and communication in Dutch.

Application Requirements

Fluency in Dutch (spoken and written) is required along with a solid technical background and strong problem-solving abilities. Previous experience in front office support or technical support is highly desirable.