📍 Job Overview

Job Title: Disaster Recovery Manager, Cloud Operations
Company: AIA Digital+
Location: Kuala Lumpur, Malaysia
Job Type: Full-Time
Category: DevOps, IT Infrastructure
Date Posted: July 23, 2025
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role focuses on managing disaster recovery (DR) activities and ensuring business continuity for AIA's global operations, with a strong emphasis on cloud infrastructure. It requires a balance of technical expertise, project management skills, and stakeholder communication.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities listed below provide a comprehensive overview of the role's scope and requirements.
🔑 Manage and coordinate disaster recovery activities for the overall environment, ensuring compliance with regulatory requirements and best practices.
🔑 Govern and implement planned business continuity activities in collaboration with Group Business Continuity and internal delivery teams.
🔑 Perform business impact analyses (BIA) and risk assessments to quantify the impact of major disruptions and identify potential threats.
🔑 Prepare, coordinate, and conduct disaster recovery exercises and tests to enhance the organization's preparedness and meet recovery time objectives (RTO) and recovery point objectives (RPO).
🔑 Review and adjust disaster recovery approach and procedure, ensuring the disaster recovery runbook is up-to-date.
🔑 Review organization's critical business functions' recovery readiness, overseeing the implementation of solutions and tests to ensure DR readiness.
🔑 Advocate continuous service improvement by addressing operational gaps and implementing improvement plans.
🔑 Manage Business Units' Business Continuity Coordinators and DR third-party vendor relationships.
🔑 Manage stakeholders' relationships and conduct post-mortem analysis, prepare test reports, and manage disaster recovery activities' management reporting.
🔑 Take accountability for business and regulatory compliance risks and mitigate them appropriately.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications in Business Continuity, Disaster Recovery, or related disciplines are preferred.

Experience: Minimum 5 years of experience providing IT Disaster Recovery (DR) services from a regional IT hub for an organization with global presence.

Required Skills:

Proven experience in IT Disaster Recovery (DR) services and Business Continuity Planning (BCP)
Strong knowledge of ITIL IT Service Continuity Management or equivalent concepts (e.g., DR Framework, DR Activation, DR Maintenance, DR Reinstatement)
Experience in digitalization and automation of DR processes/workflow
Strong organizational and project management skills
Strong analytical skills and attention to detail, with the ability to work well under fast-paced environments
Strong leadership, problem-solving, and stakeholder management skills
Ability to demonstrate independent leadership, judgment, and decision-making
Ability to adjust to multiple and changing priorities, remaining flexible and open
Ability to create and maintain cooperative working relationships with internal and external stakeholders of peer levels
Strong independent problem-solving skills and leadership interpersonal skills
Precision, reliability, dynamism, and flexibility
Self-starter with the confidence and skills to operate well within a team of highly skilled peers

Preferred Skills:

Experience in executing live DR tests
Knowledge and experience in digitalization and automation of DR processes
Familiarity with cloud infrastructure and disaster recovery best practices in the cloud

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: RM 250,000 - RM 350,000 per annum (Malaysian Ringgit), depending on experience and qualifications. This estimate is based on market research for IT Disaster Recovery Manager roles in Kuala Lumpur, Malaysia.

Benefits:

Competitive salary package
Attractive bonus scheme
Comprehensive health and medical benefits
Retirement benefits
Learning and development opportunities
Employee engagement and wellness programs
Work-life balance initiatives

Working Hours: Full-time position with standard office hours (Monday to Friday, 9:00 AM to 5:30 PM). Occasional flexibility may be required to accommodate project deadlines and maintenance windows.

🎯 Team & Company Context

Company Culture:

Industry: Financial services and insurance
Company Size: Large (20,000+ employees)
Founded: 1919 (with a rich history and established brand in the Asia-Pacific region)
Team Structure: The Disaster Recovery Manager will work within the Group Cloud Operations team, collaborating with various internal teams and external vendors to ensure business continuity and disaster recovery readiness.

Development Methodology:

AIA Digital+ follows Agile methodologies for project management and software development, with a focus on continuous improvement and innovation.
The company encourages cross-functional collaboration and knowledge sharing to drive business success.

Company Website: https://www.aia.com/my/en.html

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (5-10 years) with opportunities for growth into senior management or specialist roles within the IT infrastructure and operations domain.

Reporting Structure: This role reports directly to the Head of Group Cloud Operations and works closely with various internal teams, including Group Business Continuity, IT Infrastructure, and IT Security.

Technical Impact: The Disaster Recovery Manager will have a significant impact on AIA's ability to maintain business continuity and minimize downtime in the event of disasters or disruptions, ensuring the organization's critical business operations remain functional and accessible to customers.

Growth Opportunities:

Growth opportunity 1: With experience and proven performance, the Disaster Recovery Manager may progress to a senior management role, overseeing a larger team and driving strategic decision-making within the IT infrastructure and operations domain.
Growth opportunity 2: Specialization in emerging technologies and trends within disaster recovery and business continuity may lead to becoming a subject matter expert and driving innovation within the organization.
Growth opportunity 3: Strong leadership and stakeholder management skills can open up opportunities to transition into other IT or business leadership roles within AIA.

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology and facilities to support productivity and innovation.

Office Location(s): Kuala Lumpur, Malaysia. The office is conveniently located in the heart of the city, with easy access to public transportation and amenities.

Workspace Context:

The Disaster Recovery Manager will work in a dedicated office or shared workspace, with access to multiple monitors, testing devices, and other necessary tools to perform their role effectively.
The team encourages cross-functional collaboration and knowledge sharing, with regular team meetings and workshops to discuss projects, progress, and best practices.

Work Schedule: Standard office hours (Monday to Friday, 9:00 AM to 5:30 PM) with occasional flexibility required to accommodate project deadlines and maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's technical expertise, problem-solving skills, and cultural fit within the organization.
🔑 Initial screening: A phone or video call to discuss the candidate's experience, qualifications, and career aspirations.
🔑 Technical assessment: A hands-on test or case study to evaluate the candidate's understanding of disaster recovery principles, risk assessment, and business continuity planning.
🔑 Behavioral assessment: A structured interview to assess the candidate's problem-solving skills, leadership potential, and cultural fit within the organization.
🔑 Final decision: A final interview with the hiring manager or panel to discuss the candidate's fit for the role and the organization's expectations.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

🔑 Familiarize yourself with AIA's business and the industry context to understand the organization's critical business operations and potential threats.
🔑 Brush up on your knowledge of disaster recovery principles, best practices, and emerging trends in the field.
🔑 Prepare for behavioral interview questions that focus on problem-solving, leadership, and stakeholder management skills.
🔑 Research AIA's company culture and values to demonstrate your understanding of the organization and your alignment with its mission and vision.

ATS Keywords: (N/A for this role)

🛠 Technology Stack & Web Infrastructure

Disaster Recovery & Business Continuity Tools:

🔑 Zerto Virtual Replication: A preferred tool for data center and cloud disaster recovery, enabling near-zero RTO and RPO.
🔑 VMware Site Recovery Manager: A tool for automated recovery of virtual machines and applications in the event of a disaster.
🔑 Microsoft System Center Data Protection Manager: A backup and recovery solution for Windows-based servers and applications.
🔑 Veeam Backup & Replication: A backup and recovery solution for virtual, physical, and cloud-based workloads.

Collaboration & Project Management Tools:

🔑 Microsoft Office Suite: A comprehensive set of productivity tools for document creation, data analysis, and project management.
🔑 Microsoft Project: A project management software for planning, assigning resources, tracking progress, and managing project portfolios.
🔑 Microsoft Teams: A collaboration platform for team communication, file sharing, and real-time collaboration.

👥 Team Culture & Values

Web Development Values:

🔑 Customer-centric: AIA prioritizes customer needs and expectations, ensuring that all products and services meet the highest standards of quality and reliability.
🔑 Integrity: AIA conducts business with honesty, transparency, and accountability, adhering to the highest ethical standards.
🔑 Collaboration: AIA fosters a culture of teamwork, knowledge sharing, and mutual respect, encouraging employees to work together to achieve common goals.
🔑 Innovation: AIA encourages creativity, continuous learning, and the pursuit of new ideas and technologies to drive business growth and success.

Collaboration Style:

🔑 Cross-functional integration: AIA encourages collaboration between different departments and teams to drive business success and ensure that all stakeholders' needs are considered.
🔑 Code review culture: AIA promotes a culture of continuous improvement, with regular code reviews and feedback sessions to enhance the quality and efficiency of work.
🔑 Knowledge sharing: AIA encourages employees to share their expertise and insights with colleagues, fostering a culture of learning and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

🔑 Managing complex, global disaster recovery environments: The Disaster Recovery Manager must navigate complex IT environments, ensuring business continuity and minimizing downtime for AIA's global operations.
🔑 Staying up-to-date with emerging technologies and best practices: The role requires continuous learning and adaptation to new tools, techniques, and industry trends in disaster recovery and business continuity.
🔑 Balancing technical expertise and stakeholder management: The Disaster Recovery Manager must balance technical proficiency with strong communication and leadership skills to manage relationships with internal teams, external vendors, and senior management.

Learning & Development Opportunities:

🔑 Technical skill development: AIA offers opportunities for employees to develop their technical skills through training, workshops, and certifications in disaster recovery, business continuity, and related disciplines.
🔑 Leadership and management training: AIA provides leadership and management training programs to help employees advance their careers and take on more significant responsibilities within the organization.
🔑 Conference attendance and community involvement: AIA encourages employees to attend industry conferences, webinars, and other professional development events to stay current with emerging trends and best practices in disaster recovery and business continuity.

💡 Interview Preparation

Technical Questions:

🔑 Disaster recovery best practices: Describe your experience with disaster recovery best practices, including RTO, RPO, and recovery strategies.
🔑 Risk assessment and business impact analysis: Explain your approach to risk assessment and business impact analysis, and provide an example of a complex scenario you've encountered.
🔑 Disaster recovery testing: Discuss your experience with disaster recovery testing, including live tests and validation exercises.

Company & Culture Questions:

🔑 AIA's business continuity strategy: How would you ensure that AIA's business continuity strategy aligns with its overall business objectives and risk management framework?
🔑 Stakeholder management: Describe your experience managing stakeholders, including internal teams, external vendors, and senior management, in a disaster recovery context.
🔑 AIA's digital transformation: How would you contribute to AIA's digital transformation initiatives, specifically in the context of disaster recovery and business continuity?

Portfolio Presentation Strategy: (N/A for this role)

📌 Application Steps

To apply for this Disaster Recovery Manager, Cloud Operations position:

Submit your application through the application link provided in the job listing.
Prepare a comprehensive resume highlighting your experience in IT Disaster Recovery, Business Continuity Planning, and relevant technical skills.
Research AIA's business, industry context, and company culture to demonstrate your understanding and alignment with the organization's mission and values.
Prepare for the interview process by brushing up on your knowledge of disaster recovery principles, best practices, and emerging trends, as well as AIA's company culture and values.
Practice common interview questions and develop your responses, focusing on your problem-solving skills, leadership potential, and cultural fit within the organization.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Disaster Recovery Manager, Cloud Operations