Director, Partner Network Operations & Automation

📍 Job Overview

• Job Title: Director, Partner Network Operations & Automation
• Company: Neo Financial
• Location: Calgary, Alberta, Canada & Toronto, Ontario, Canada
• Job Type: Hybrid (3 days in-office)
• Category: Executive & Management
• Date Posted: 2025-08-01

🚀 Role Summary

Neo Financial is seeking a strategic and operationally-focused Director to oversee their Cashback Network, a key differentiator for their card products and a powerful engine for customer engagement. The ideal candidate will have a unique blend of operational excellence, sophisticated relationship management, strategic foresight, and deep knowledge of large-scale B2C and B2B marketing. This role requires a strong understanding of AI technology, automation, and marketing initiatives to drive measurable ROI and growth.

💻 Primary Responsibilities

• Strategic Partner Success & Lifecycle Management:

  • Own the entire partner lifecycle and growth strategy, from acquisition to onboarding, activation, and retention.
  • Identify and unlock new opportunities and markets to significantly expand the network's offering and reach.

• Network Operations:

  • Manage day-to-day operations, including partner funding and offer configuration, using data and CRM systems to monitor network health and performance.

• Partner Performance Marketing:

  • Own the performance of marketing campaigns associated with network partners, driving and reporting on performance to the broader business and partners.

• Internal Advocacy & Investment:

  • Act as the lead advocate for the network within Neo, working closely with leadership, product, data, finance, and marketing teams to operate, advance, and champion the network.

• Future Automation:

  • Drive the long-term evolution of the network by identifying and implementing opportunities for automation to enhance efficiency and unlock scale, potentially including AI agents as part of the future-state operating model.

• Data & Systems Management:

  • Become the subject matter expert on internal platforms, including Salesforce for CRM and the internal account management platform ('Control Centre'), ensuring operational excellence and data integrity.

• Market Research & Competitive Analysis:

  • Identify emerging trends, partner needs, and growth opportunities within the rewards and loyalty space, becoming an expert on rewards marketplaces.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field with a strong academic record.

Experience: 8-10+ years of demonstrated success managing a large-scale B2C network or overseeing Customer Success, Account Management, or Partner Operations for a B2B SaaS company.

Required Skills:

• Operational excellence
• Sophisticated relationship management
• Strategic foresight
• B2C and B2B marketing expertise
• Strong analytical and quantitative skills
• Proven ability to navigate complex internal organizations and drive projects forward with multiple stakeholders
• Exceptional leadership and team-building capabilities
• Proactive problem-solving mindset

Preferred Skills:

• Direct, hands-on experience with Salesforce (or a similar enterprise CRM)
• Experience in FinTech, banking, loyalty programs, or affiliate marketing

💰 Compensation & Benefits

• Salary Range: Competitive salary package based on experience and industry standards in Canada, with a region-specific breakdown available upon request.
• Benefits: Stock Options, Equity, and comprehensive health benefits package.

📈 Web Portfolio & Project Requirements

• Portfolio Essentials:

  • Demonstrate strategic thinking and execution in previous roles, highlighting successful partner network management, growth strategies, and operational improvements.
  • Showcase strong analytical skills and data-driven decision-making through relevant projects and case studies.

• Technical Documentation:

  • Provide detailed documentation on network management strategies, partner onboarding processes, and performance optimization techniques.
  • Include examples of data analysis, KPI tracking, and ROI narratives for partners.

💡 Interview Preparation

• Technical Questions:

  • Prepare for strategic and operational questions related to partner network management, growth strategies, and data analysis.
  • Brush up on AI technology, automation, and marketing initiatives to drive measurable ROI and growth.

• Company & Culture Questions:

  • Research Neo Financial's mission, values, and culture to demonstrate a strong fit for the role and organization.
  • Prepare questions for the hiring manager to showcase your interest in the role and company.

• Portfolio Presentation Strategy:

  • Tailor your portfolio to highlight strategic partner network management, growth strategies, and operational improvements.
  • Include data-driven insights, KPIs, and ROI narratives to demonstrate your analytical skills and ability to drive results.

📌 Application Steps

1. Submit your application through the provided link.
2. Customize your resume and portfolio to emphasize relevant skills and experiences for this role.
3. Prepare for technical and behavioral interviews, focusing on strategic partner network management, growth strategies, and data analysis.
4. Research Neo Financial's mission, values, and culture to demonstrate a strong fit for the role and company.

📝 Enhancement Note: This job description includes strategic enhancements and insights tailored to the web development, server administration, and infrastructure industry. All details should be verified directly with the hiring organization before making application decisions.