📍 Job Overview

• Job Title: Director of Network Operations, Boston HealthNet
• Company: BMC Software
• Location: 960 Massachusetts Ave, Boston, MA (Remote option available)
• Job Type: Full-Time
• Category: Executive Leadership, Healthcare Administration
• Date Posted: June 25, 2025
• Experience Level: 10+ years
• Remote Status: On-site with remote flexibility

🚀 Role Summary

• Lead strategic initiatives to strengthen partnerships and enhance community impact across Boston HealthNet (BHN) and BMCHS.
• Oversee network management, quality improvement, and population health programs in collaboration with BHN staff and BMCHS leaders.
• Manage multiple contracts, budgets, and resources across BMCHS and Community Health Centers (CHCs).
• Engage with external stakeholders, including government officials, CHC leaders, and community partners, to drive program success and political impact.

📝 Enhancement Note: This role requires a strong strategic mindset, exceptional relationship management skills, and a deep understanding of healthcare regulations and trends to navigate complex environments and drive network-wide success.

💻 Primary Responsibilities

• Network Management & Strategic Planning:

  • Lead BHN transformation efforts to improve mission, vision, and strategy in support of health center and community priorities.
  • Collaborate with BHN Medical Directors and staff to sustain and improve clinical partnerships, referral optimization, and electronic medical record integration.
  • Develop and implement policies, procedures, and quality standards to ensure regulatory compliance and industry best practices.

• Government Partnerships & Advocacy:

  • Build and maintain effective relationships with government officials, CHC leaders, and community partners to ensure two-way communication and partnership success.
  • Support political and community impact across BHN/BMCHS entities by leading innovation in health equity approaches.

• Contracting & Budget Management:

  • Manage multiple contracts for shared services, including clinical and IT support services, across BMCHS and CHCs.
  • Oversee budget management and resource allocation for network-wide initiatives.

• Quality Improvement & Population Health:

  • Define and execute quality and health equity program performance strategies in collaboration with BHN staff and BMCHS leaders.
  • Lead efforts to monitor performance management, identify improvement opportunities, and drive clinical collaboration across the health center network.

• Talent Management & Development:

  • Oversee a team of Operations Network professionals and take accountability for developing future leaders and maintaining a robust talent pipeline.

• Informatics & Reporting:

  • Collaborate with Informatics Director and Medical Director to assess and identify optimization opportunities across the health center network.
  • Monitor and analyze key performance metrics and financial indicators to assess network operations effectiveness and efficiency.

• Research & Community Impact:

  • Work closely with leaders across BMC, BACO, Boston University's CTSI, and BMC's Health Accelerator to address inequities through partnership with communities in research.
  • Ensure productive collaboration across entities in activities like organizing research retreats and objectives.

🎓 Skills & Qualifications

Education: Master’s Degree in Healthcare Administration, Business Administration, or related fields

Experience: Minimum of 10 years of experience in a healthcare business environment, with a minimum of 5 years in management

Required Skills:

• Strong leadership and relationship management skills
• Proven experience in clinical operations, healthcare administration, or related fields
• Demonstrated ability to manage multiple projects and work well in matrixed environments
• Excellent communication and interpersonal skills
• Knowledge of healthcare regulations, compliance standards, and industry trends
• Ability to build and maintain effective relationships with internal and external stakeholders
• Commitment to promoting a culture of patient-centered care, diversity, and inclusion

Preferred Skills:

• Experience in health insurance/payor operations and strategy, healthcare consulting, or government policy
• Knowledge of healthcare informatics and analytics tools
• Familiarity with population health strategies and quality improvement methodologies

📊 Web Portfolio & Project Requirements (N/A for this executive role)

💵 Compensation & Benefits

Salary Range: $150,000 - $200,000 (Based on regional healthcare executive standards and experience level)

Benefits:

• Comprehensive health, dental, and vision insurance
• Retirement savings plan with employer match
• Generous paid time off and holiday schedule
• Tuition reimbursement and professional development opportunities
• Employee assistance program and wellness initiatives

Working Hours: Full-time, typically Monday through Friday, with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: The provided salary range is an estimate based on regional healthcare executive standards and experience level. Actual salary may vary based on the candidate's qualifications and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services

Company Size: Large (Over 10,000 employees)

Founded: 1976 (as a non-profit organization)

Team Structure:

• The Director of Network Operations reports directly to the Executive Director of Boston HealthNet.
• The role oversees a team of Operations Network professionals and collaborates with BHN Medical Directors, BHN staff, and BMCHS leaders.
• The position works cross-functionally with various departments, including clinical operations, strategic planning, marketing, IT, and ancillary business lines.

Development Methodology:

• The Director of Network Operations will work within an Agile/Scrum framework, collaborating with cross-functional teams to define and execute strategic initiatives.
• The role will also engage in regular progress reviews, stakeholder communications, and continuous improvement processes.

Company Website: bmc.org

📝 Enhancement Note: BMC Health Systems is a leading healthcare provider and academic medical center, committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. The organization values diversity, inclusion, and collaboration, fostering a culture of continuous learning and improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Executive Leadership (Highest level, responsible for strategic decision-making and network-wide impact)

Reporting Structure: Reports directly to the Executive Director of Boston HealthNet and oversees a team of Operations Network professionals

Technical Impact: The Director of Network Operations drives strategic initiatives that enhance patient care, operational efficiency, and financial performance across BHN and BMCHS. They also influence external stakeholders, including government officials, CHC leaders, and community partners.

Growth Opportunities:

• Career Progression: With strong performance, the Director of Network Operations may advance to senior leadership roles within BMC Health Systems or other healthcare organizations.
• Technical Skill Development: The role offers opportunities to develop skills in healthcare strategy, policy, and advocacy, as well as experience working with diverse stakeholders and managing complex projects.
• Leadership & Management: The Director of Network Operations has the opportunity to grow as a leader, mentoring team members and developing future leaders within the organization.

📝 Enhancement Note: This role presents a unique opportunity for experienced healthcare professionals to drive strategic initiatives, enhance community impact, and grow as a leader within a large, influential healthcare organization.

🌐 Work Environment

Office Type: On-site with remote flexibility for certain roles and projects

Office Location(s): 960 Massachusetts Ave, Boston, MA (with remote work options available)

Workspace Context:

• The Director of Network Operations will work in a collaborative, professional environment with access to necessary tools and resources for effective communication and project management.
• The role requires frequent interaction with internal and external stakeholders, including BHN Medical Directors, BHN staff, BMCHS leaders, government officials, CHC leaders, and community partners.
• The Director of Network Operations will have the opportunity to work with a diverse team of healthcare professionals, fostering a culture of collaboration, innovation, and continuous improvement.

Work Schedule: Full-time, typically Monday through Friday, with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: The work environment for the Director of Network Operations is dynamic and fast-paced, requiring strong leadership, communication, and project management skills to drive strategic initiatives and enhance community impact across BHN and BMCHS.

📄 Application & Technical Interview Process

Interview Process:

• Initial Screening: Phone or video call to assess qualifications and cultural fit (30-45 minutes)
• First Round: On-site or video interview with BHN Medical Directors and/or BHN staff to discuss strategic initiatives, network management, and quality improvement (60-90 minutes)
• Final Round: On-site or video interview with the Executive Director of Boston HealthNet and other senior leaders to assess leadership, communication, and strategic thinking skills (60-90 minutes)

Portfolio Review Tips: (N/A for this executive role)

Technical Challenge Preparation: (N/A for this executive role)

ATS Keywords: (N/A for this executive role)

📝 Enhancement Note: The interview process for the Director of Network Operations is designed to assess the candidate's strategic thinking, leadership, and relationship management skills, as well as their ability to drive network-wide initiatives and enhance community impact.

🛠 Technology Stack & Web Infrastructure (N/A for this executive role)

👥 Team Culture & Values

Web Development Values:

• Patient-Centered Care: Prioritize patient needs and preferences in all decision-making processes.
• Collaboration: Foster a culture of teamwork and cross-functional collaboration to drive network-wide success.
• Innovation: Encourage creative problem-solving and continuous learning to improve patient care and operational efficiency.
• Excellence: Strive for high-quality performance and continuous improvement in all aspects of network management.

Collaboration Style:

• Cross-Functional Integration: Work closely with BHN Medical Directors, BHN staff, and BMCHS leaders to align strategic priorities and drive network-wide initiatives.
• Code Review Culture: Encourage regular progress reviews, stakeholder communications, and continuous improvement processes to ensure high-quality performance and accountability.
• Knowledge Sharing: Foster a culture of learning and development by sharing best practices, resources, and expertise across the network.

📝 Enhancement Note: The team culture for the Director of Network Operations is collaborative, innovative, and patient-centered, with a strong emphasis on driving network-wide success through strategic leadership and relationship management.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Strategic Planning: Develop and implement strategic plans for the growth and enhancement of the network, aligning with the organization's mission and objectives.
• Network Management: Oversee network-wide collaboration through BHN committees and workgroups, leveraging experience, knowledge, and trust with health center staff to align on shared goals and objectives.
• Quality Improvement: Identify and implement opportunities to drive performance improvement across the health center network, monitoring the effectiveness of performance management and quality improvement programs on an ongoing basis.
• Health Equity Innovation: Lead efforts to address health inequities through partnership with communities in research, ensuring productive collaboration across entities in activities like organizing research retreats and objectives.

Learning & Development Opportunities:

• Strategic Leadership: Develop skills in strategic planning, network management, and relationship building to drive network-wide success and enhance community impact.
• Healthcare Policy & Advocacy: Gain experience working with government officials, CHC leaders, and community partners to drive program success and political impact.
• Healthcare Industry Trends: Stay up-to-date with emerging trends and best practices in healthcare administration, clinical operations, and population health management.

📝 Enhancement Note: The Director of Network Operations faces significant challenges in driving strategic initiatives, enhancing community impact, and managing network-wide resources effectively. However, the role also presents numerous opportunities for growth, learning, and professional development within a large, influential healthcare organization.

💡 Interview Preparation

Technical Questions:

• Strategic Planning: Describe your experience developing and implementing strategic plans for growth and enhancement within a healthcare network or related organization.
• Network Management: How have you successfully managed network-wide collaboration and resource allocation across multiple healthcare organizations or departments?
• Quality Improvement: Share an example of a quality improvement initiative you led, including the process, outcomes, and lessons learned.
• Health Equity Innovation: Discuss your experience addressing health inequities through partnership with communities in research and community impact objectives.

Company & Culture Questions:

• Healthcare Industry Trends: How do you stay up-to-date with emerging trends and best practices in healthcare administration, clinical operations, and population health management?
• Team Dynamics: Describe your experience working with diverse teams, including healthcare professionals, government officials, and community partners, to drive strategic initiatives and enhance community impact.
• Adaptability: How do you approach change and adaptability in a dynamic healthcare environment, and can you provide an example of a significant organizational change you successfully navigated?

Portfolio Presentation Strategy: (N/A for this executive role)

📝 Enhancement Note: The interview process for the Director of Network Operations focuses on assessing the candidate's strategic thinking, leadership, and relationship management skills, as well as their ability to drive network-wide initiatives and enhance community impact within a large, influential healthcare organization.

📌 Application Steps

To apply for this Director of Network Operations position:

1. Submit your application through the application link provided.
2. Prepare for the interview process by reviewing the job description, researching BMC Health Systems and Boston HealthNet, and practicing your responses to common interview questions.
3. Tailor your resume and cover letter to highlight your relevant experience, skills, and accomplishments in healthcare administration, clinical operations, and strategic planning.
4. Prepare a portfolio of your relevant work, including strategic plans, quality improvement initiatives, and health equity projects, to demonstrate your qualifications and achievements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and healthcare industry-standard assumptions. All details should be verified directly with BMC Health Systems before making application decisions.