📍 Job Overview

Job Title: Director of Cloud Operations
Company: SAPIENS
Location: Holon, Tel Aviv, Israel
Job Type: Hybrid
Category: Cloud Operations & Management
Date Posted: June 19, 2025
Experience Level: 5-10 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Lead operational aspects such as methodology, knowledge management, and cross-initiative tools within SAPIENS Cloud Services (SCS) unit.
Ensure uniformity, productivity, and quality across unit processes while managing the SCS Operations team and various cross-unit programs.
Collaborate with SCS Management, Divisions Finance, and Corporate Information Systems to drive operational excellence.
📝 Enhancement Note: This role requires a strategic thinker with a strong operational background, capable of managing multiple priorities and driving change in a dynamic, international environment.

💻 Primary Responsibilities

Strategic Processes: Participate in strategic decision-making and processes, collaborating with the Head of Unit on various materials and communications.
Business Operations: Oversee the unit's business operations, ensuring efficient and effective management of resources and processes.
Portfolio Management: Lead the MGS portfolio management team to track and monitor cross-unit activities and actions.
Service Desk Management: Supervise the Service Desk team to ensure efficient and effective support for internal and external stakeholders.
Service Now Implementation: Gather user requirements, set priorities, design high-level solutions, and collaborate with corporate Information Systems for implementation.
Onboarding new Customers: Responsible for onboarding new customers to Service Now.
Innovation and Implementation: Innovate, design, and lead the implementation of SCS management tools utilizing various technologies like PowerBi.
FinOps Management: Manage the SCS FinOps stream, overseeing all aspects of budget planning, controlling, and reporting for cloud, labor, and third-party expenses.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Computer Science, or a related discipline). An advanced degree would be an asset.

Experience: At least 6 years in similar management roles, with proven experience managing project managers.

Required Skills:

Proven experience working in international organizations and managing multi-cultural teams.
Strong experience working with C-level executives and international clients.
Familiarity with financial or insurance organizations.
PMP, ITIL, CMM, SOC, ISO27001 certifications are advantageous.
Excellent problem-solving skills and the ability to work in a fast-paced environment.
Native or fluent English is a must.

Preferred Skills:

Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud).
Knowledge of ServiceNow or similar ITSM tools.
Familiarity with PowerBi or other data visualization tools.
Strong financial acumen and budget management skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.
Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be around ₪450,000 - ₪600,000 per year (approximately $130,000 - $170,000 USD), based on market research and industry standards for a Director of Cloud Operations in Israel with 5-10 years of experience.

Benefits:

Competitive compensation package.
Comprehensive health insurance.
Retirement savings plan.
Employee assistance program.
Professional development opportunities.
📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's qualifications, experience, and the company's internal salary structure.

Working Hours: Full-time, 40 hours per week. The role may require occasional overtime or flexible hours to meet project deadlines or maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance technology (InsurTech) and cloud-based software solutions.

Company Size: SAPIENS is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. The company has a highly professional team of over 5,000 employees globally.

Founded: 1989

Team Structure:

The SCS unit is part of SAPIENS' larger organization, which includes various departments such as R&D, Sales, Marketing, and Finance.
The SCS Operations team consists of project managers, service desk analysts, and other operational staff.
The team works cross-functionally with other departments, including Divisions Finance and Corporate Information Systems.

Development Methodology:

Agile methodologies are used for project management and software development.
The company emphasizes continuous improvement, innovation, and collaboration.

Company Website: https://www.sapiens.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior management level, responsible for overseeing operational aspects and driving strategic initiatives within the SCS unit.

Reporting Structure: The Director of Cloud Operations reports directly to the Head of SCS and works closely with other senior leaders within the SCS unit and the broader organization.

Technical Impact: This role has a significant impact on the SCS unit's operational efficiency, service quality, and customer satisfaction. The Director of Cloud Operations plays a crucial role in driving strategic initiatives, improving processes, and ensuring the smooth delivery of cloud services.

Growth Opportunities:

Career Progression: With strong performance, the Director of Cloud Operations may have opportunities to advance to a vice president or chief operating officer role within the SCS unit or the broader organization.
Technical Skill Development: The role offers exposure to various cloud platforms, ITSM tools, and data visualization technologies, providing opportunities for professional growth and skill development.
Leadership Development: The Director of Cloud Operations has the opportunity to develop and refine their leadership skills by managing a team of project managers and other operational staff.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a mix of open-plan and private offices.

Office Location(s): Holon, Israel. The company has additional offices in other countries, but this role is based in Holon.

Workspace Context:

The workspace is designed to facilitate collaboration and communication among team members.
The office is equipped with modern technology, including multiple monitors and testing devices, to support the team's work.
The work environment encourages knowledge sharing, technical mentoring, and continuous learning.

Work Schedule: The role follows a standard workweek, Monday to Friday, with occasional flexible hours or overtime to meet project deadlines or maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and basic qualifications.
Technical Deep Dive: A detailed discussion of the candidate's operational experience, problem-solving skills, and strategic thinking.
Case Study Presentation: Candidates are asked to present a case study demonstrating their approach to operational challenges, process improvement, or strategic planning.
Final Interview: A meeting with senior leadership to discuss the candidate's fit for the role and the organization.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

Brush up on cloud platform knowledge (e.g., AWS, Azure, or Google Cloud).
Review ServiceNow or similar ITSM tools.
Prepare examples of process improvement, strategic planning, and operational excellence.
📝 Enhancement Note: The interview process for this role is highly competitive, with a strong focus on operational experience, problem-solving skills, and strategic thinking.

🛠 Technology Stack & Web Infrastructure

Cloud Platforms:

AWS, Azure, or Google Cloud (depending on the company's specific cloud strategy)

IT Service Management (ITSM) Tools:

ServiceNow (or similar tools)

Data Visualization Tools:

PowerBi (or similar tools)

📝 Enhancement Note: The specific technology stack used by SAPIENS may vary, and the Director of Cloud Operations should be prepared to work with various tools and platforms as needed.

👥 Team Culture & Values

Cloud Operations Values:

Customer-centric approach
Operational excellence
Continuous improvement
Collaboration and teamwork
📝 Enhancement Note: The company's values are centered around customer satisfaction, operational efficiency, and continuous learning.

Collaboration Style:

Cross-functional collaboration with other departments, including R&D, Sales, Marketing, and Finance.
Knowledge sharing and technical mentoring.
A culture of continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing multiple priorities and projects simultaneously.
Driving strategic initiatives and operational excellence in a dynamic, international environment.
📝 Enhancement Note: The Director of Cloud Operations must be capable of handling complex, high-priority tasks and making critical decisions under pressure.

Learning & Development Opportunities:

Exposure to various cloud platforms, ITSM tools, and data visualization technologies.
Opportunities to develop leadership skills by managing a team of project managers and other operational staff.
📝 Enhancement Note: The role offers a wide range of learning opportunities, from technical skills development to leadership growth and strategic thinking.

💡 Interview Preparation

Technical Questions:

Cloud Platforms: Be prepared to discuss your experience with cloud platforms, their features, and best practices.
ITSM Tools: Demonstrate your familiarity with ServiceNow or similar ITSM tools, their capabilities, and how you've used them to improve operational efficiency.
Process Improvement: Provide examples of process improvement initiatives you've led, the challenges you faced, and the outcomes you achieved.

Company & Culture Questions:

Company Strategy: Research SAPIENS' business strategy, market position, and recent news to demonstrate your understanding of the company's goals and objectives.
Team Dynamics: Prepare for questions about your experience working in international teams, managing multi-cultural teams, and driving change in a dynamic environment.

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: The interview process for this role is highly competitive, with a strong focus on operational experience, problem-solving skills, and strategic thinking. Candidates should be prepared to provide detailed examples of their achievements, the challenges they faced, and the outcomes they delivered.

📌 Application Steps

To apply for this Director of Cloud Operations position:

Submit your application through the application link provided.
Tailor your resume to highlight your operational experience, problem-solving skills, and strategic thinking.
Prepare for the interview process by researching the company, its values, and the specific requirements of the role.
📝 Enhancement Note: Given the competitive nature of the role, candidates should take the time to thoroughly prepare for each stage of the interview process, demonstrating their fit for the role and the organization.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor every section specifically to the Director of Cloud Operations role, emphasizing operational management, strategic planning, and team leadership.
Include cloud platform knowledge, ITSM tools, and data visualization technologies relevant to the role.
Address the role's unique challenges, such as managing multiple priorities, driving operational excellence, and working in an international environment.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about the role's requirements, the company's culture, or the interview process.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute cloud operations, management, and leadership keywords throughout all sections naturally.
Provide a realistic salary range based on location, experience level, and the role's specific requirements.

Industry Expertise:

Include specific cloud platforms, ITSM tools, and data visualization technologies relevant to the role.
Address cloud operations management, strategic planning, and team leadership best practices.
Provide tactical advice for interview preparation, focusing on operational experience, problem-solving skills, and strategic thinking.
Include cloud operations-specific interview questions and case study presentation guidance.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use cloud operations, management, and leadership terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to cloud operations professionals.
Provide actionable insights that give cloud operations candidates a competitive advantage.
Focus on cloud operations team culture, cross-functional collaboration, and operational impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize cloud platform knowledge, ITSM tools, and data visualization technologies relevant to the role.
Include specific portfolio requirements tailored to the cloud operations discipline and role level.
Address cloud operations best practices, process improvement, and strategic planning.
Focus on problem-solving methods, operational excellence, and team leadership.
Include technical presentation skills and stakeholder communication for cloud operations projects.

Avoid:

Generic business jargon not relevant to cloud operations roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific cloud operations role.
Marketing language unrelated to cloud operations, management, or leadership.

Director of Cloud Operations