Director, Customer Support and Solutions

📍 Job Overview

• Job Title: Director, Customer Support and Solutions
• Company: Micron Technology
• Location: Boise, Folsom, San Jose
• Job Type: On-site
• Category: Executive Leadership
• Date Posted: 2025-06-24
• Experience Level: 10+ years

🚀 Role Summary

Micron Technology, a world leader in innovating memory and storage solutions, is seeking a dynamic Director of Customer Support and Solutions to lead their Technical Customer Management (TCM) and Applications Engineering teams in the EMEA and APAC regions. This role is pivotal in enabling and supporting worldwide customers on both Enterprise SSD and Server Memory Modules. The ideal candidate will have a deep understanding of data center storage and memory markets, along with extensive leadership experience in the semiconductor industry and expertise in managing global teams.

💻 Primary Responsibilities

🔹 Technical Customer Management

• Coordinate the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
• Gather customer qualification requirements and test requirements, aligning these with Micron design teams
• Define and complete customer plans and schedules
• Manage partner concerns by prioritizing issue resolution, closure, and corrective action
• Provide technical and business input to support arguments
• Manage regular customer communication and associated action logs
• Ensure sample requirements are identified and completed for your customer
• Provide regular qualification status updates to Micron management
• Handle configuration management and approvals for sample and production units
• Drive customer change management processes
• Collaborate with Micron development and validation teams on the customer qualification process as well as critical customer requirements

🔹 Applications Engineering

• Build a collaborative relationship with the customer field and TCM team to ensure customer qualification success
• Debug customer issues working with the customer field team to accelerate new product qualifications
• Work with engineering teams to provide context and priorities for debug and define appropriate customer-focused solutions
• Provide internal status on customer qualification issues to senior and executive management
• Product expert for features and functionality, answering questions posed by the customers as well as providing product documentation such as data sheets, app notes, and errata lists
• Maintain external product firmware portal and change lists for customer teams
• Pareto analysis of product issues to drive improvements in future products
• Build a cohesive narrative around our class-leading products for our customers based on their workload demands and expectations
• Possess a passion for excellence with the ability to inspire others to the highest standards through leading with empathy and integrity

🎓 Skills & Qualifications

📚 Education

• Demonstrated educational or professional experience to qualify for a senior leadership position, typically including a degree in Electrical or Computer Engineering or Computer Science

🕒 Experience

• 10+ years of semiconductor industry experience, with a track record of managing highly successful and innovative products
• A deep understanding of Enterprise and Hyperscale data center storage and memory markets, including familiarity with server and storage product interfaces such as PCIe and Ethernet
• Extensive leadership experience in the semiconductor industry and expertise in managing global teams
• Knowledge of semiconductor and storage products, particularly flash and NAND and DRAM components and subsystems

🛠️‍💻 Required Skills

• Problem-solving skills: Ability to think critically and creatively to rapidly resolve customer field issues
• Program management: Structured approach to helping manage customer qualifications and timely issue resolution and customer communication
• Talent leadership: Build and lead a high-performing team of product professionals, fostering a culture of innovation, collaboration, and continuous improvement across all functional groups within Micron
• Communication skills: Exceptional communication and presentation skills to effectively convey the product vision to various customers

🛠️‍💻 Preferred Skills

• Product experience: 10+ years of semiconductor industry experience, with a track record of managing highly successful and innovative products

📊 Web Portfolio & Project Requirements

• Not applicable for this role

💵 Compensation & Benefits

💰 Salary Range

• The US base salary range that Micron Technology estimates it could pay for this full-time position is: $163,000.00 - $338,500.00
• Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure, and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.

🏥 Benefits

• Micron benefits are designed to help you stay well, provide peace of mind, and help you prepare for the future. We offer a choice of medical, dental, and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays.

🎯 Team & Company Context

🏢 Company Culture

• Micron Technology is dedicated to your personal wellbeing and professional growth. We offer a choice of medical, dental, and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays.

🌐 Work Environment

• Office Type: On-site
• Office Location(s): Boise, Folsom, San Jose
• Workspace Context:
  • Collaborative workspace with a focus on team interaction and cross-functional collaboration
  • Development tools, multiple monitors, and testing devices available to support technical tasks
  • Workspace designed to foster innovation, creativity, and continuous learning

📈 Career & Growth Analysis

• Web Technology Career Level: Senior leadership role with a focus on strategic decision-making, team management, and cross-functional collaboration
• Reporting Structure: This role reports directly to the senior leadership team and works closely with various functional groups within Micron
• Technical Impact: Responsible for driving customer satisfaction, issue resolution, and product improvement through effective management of technical teams and customer relationships

🌐 Work Environment

• Office Type: On-site
• Office Location(s): Boise, Folsom, San Jose
• Workspace Context:
  • Collaborative workspace with a focus on team interaction and cross-functional collaboration
  • Development tools, multiple monitors, and testing devices available to support technical tasks
  • Workspace designed to foster innovation, creativity, and continuous learning

📄 Application & Technical Interview Process

📝 Interview Preparation

• Technical Questions:
  • Problem-solving skills: Ability to think critically and creatively to rapidly resolve customer field issues
  • Program management: Structured approach to helping manage customer qualifications and timely issue resolution and customer communication
  • Talent leadership: Build and lead a high-performing team of product professionals, fostering a culture of innovation, collaboration, and continuous improvement across all functional groups within Micron
  • Communication skills: Exceptional communication and presentation skills to effectively convey the product vision to various customers

💡 Interview Preparation

• Company & Culture Questions:
  • Research Micron's mission, values, and recent projects to demonstrate your understanding of the company's goals and culture
  • Prepare questions about the team, company culture, and growth opportunities to show your interest in the role and the organization

📌 Application Steps

To apply for this Director, Customer Support and Solutions position:

1. Submit your application through the application link provided
2. Tailor your resume to highlight your relevant experience, skills, and qualifications for this role
3. Prepare for the interview process by reviewing the job description, researching the company, and practicing your problem-solving and communication skills
4. Be ready to discuss your leadership experience, team management strategies, and customer support methodologies during the interview