📍 Job Overview

• Job Title: Director, Customer Support and Solutions
• Company: Micron Technology
• Location: Boise, ID - Main Site, San Jose, CA, Folsom, CA
• Job Type: On-site
• Category: Customer Support & Solutions, Leadership
• Date Posted: June 24, 2025
• Experience Level: 10+ years of experience

🚀 Role Summary

• Lead and manage the Technical Customer Management (TCM) and Applications Engineering teams in EMEA and APAC regions.
• Enable and support worldwide customers on Enterprise SSD and Server Memory Modules.
• Collaborate with cross-functional teams, including product management, product development, global quality, business development, sales, field application engineers, and operations.
• Drive customer change management processes and ensure effective communication with various teams within Micron.

💻 Primary Responsibilities

• Technical Customer Management:

  • Coordinate new product introductions (NPI) at targeted customers and their OEM/ODM partners.
  • Gather customer qualification requirements and align them with Micron's design teams.
  • Define and complete customer plans and schedules.
  • Manage partner concerns by prioritizing issue resolution, closure, and corrective action.
  • Provide technical and business input to support arguments.
  • Manage regular customer communication and associated action logs.
  • Ensure sample requirements are identified and completed for customers.
  • Provide regular qualification status updates to Micron management.
  • Handle configuration management and approvals for sample and production units.
  • Collaborate with Micron development and validation teams on the customer qualification process and critical customer requirements.

• Applications Engineering:

  • Build a collaborative relationship with the customer field and TCM team to ensure customer qualification success.
  • Debug customer issues, working with the customer field team to accelerate new product qualifications.
  • Work with engineering teams to provide context and priorities for debug and define appropriate customer-focused solutions.
  • Provide internal status on customer qualification issues to senior and executive management.
  • Serve as a product expert for features and functionality, answering questions posed by customers and providing product documentation.
  • Maintain external product firmware portal and change lists for customer teams.
  • Perform Pareto analysis of product issues to drive improvements in future products.
  • Build a cohesive narrative around Micron's class-leading products for customers based on their workload demands and expectations.
  • Possess a passion for excellence with the ability to inspire others to the highest standards through leading with empathy and integrity.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science.

Experience: 10+ years of experience in the semiconductor industry, with a track record of managing highly successful and innovative products.

Required Skills:

• Deep understanding of Enterprise and Hyperscale data center storage and memory markets.
• Familiarity with server and storage product interfaces such as PCIe and Ethernet.
• Extensive leadership experience in the semiconductor industry and expertise in managing global teams.
• Knowledge of semiconductor and storage products, particularly flash and NAND and DRAM components and subsystems.

Preferred Skills:

• Experience with customer support and solutions in the semiconductor industry.
• Strong problem-solving skills and the ability to think critically and creatively to rapidly resolve customer field issues.
• Excellent communication and presentation skills to effectively convey the product vision to various customers.
• Structured approach to program management, helping manage customer qualifications and timely issue resolution and customer communication.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $163,000 - $338,500 per year (US base salary range)

Benefits:

• Choice of medical, dental, and vision plans.
• Paid family leave.
• Robust paid time-off program and paid holidays.
• Additional compensation may include discretionary bonuses and equity.

🎯 Team & Company Context

Company Culture:

• Micron Technology is a world leader in innovating memory and storage solutions.
• The company's vision is to transform how the world uses information to enrich life for all.
• Micron offers a collaborative and innovative work environment, with a focus on continuous improvement and customer success.

Team Structure:

• The Director, Customer Support and Solutions will lead the Technical Customer Management and Applications Engineering teams in the EMEA and APAC regions.
• The role will collaborate with cross-functional teams, including product management, product development, global quality, business development, sales, field application engineers, and operations.

Development Methodology:

• Micron follows structured product development processes, with a focus on customer needs and market requirements.
• The company emphasizes collaboration, innovation, and continuous improvement in its development methodologies.

Company Website: https://www.micron.com/

📝 Enhancement Note: Micron Technology places a strong emphasis on customer satisfaction and continuous improvement. The Director, Customer Support and Solutions role is crucial in driving customer success and ensuring effective communication between customers and internal teams.

📈 Career & Growth Analysis

Role Level: Senior leadership role with significant impact on customer satisfaction and product success.

Reporting Structure: The Director, Customer Support and Solutions will report directly to the Vice President of Customer Support and Solutions.

Technical Impact: The role will have a significant impact on customer satisfaction, product adoption, and market share. The Director will work closely with cross-functional teams to ensure customer needs are met and drive product improvements.

Growth Opportunities:

• Opportunities for career progression within Micron's Customer Support and Solutions organization or other business units.
• Potential to expand the role's scope and impact as Micron's customer base and product portfolio grow.
• Exposure to a wide range of customer segments and industries, providing diverse learning opportunities.

📝 Enhancement Note: The Director, Customer Support and Solutions role offers significant growth potential, both within the Customer Support and Solutions organization and across Micron's broader business units. The role's success is closely tied to customer satisfaction and product adoption, providing ample opportunities for professional development and career advancement.

🌐 Work Environment

Office Type: Micron's offices are modern, collaborative workspaces designed to foster innovation and teamwork.

Office Location(s): Boise, ID - Main Site, San Jose, CA, Folsom, CA

Workspace Context:

• Micron's offices provide ample space for team collaboration and individual focus.
• The work environment is equipped with state-of-the-art technology and tools to support productivity and innovation.
• Micron encourages a culture of open communication and cross-functional collaboration.

Work Schedule: Full-time, on-site position with standard business hours. Some flexibility may be available for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: Micron's work environment is designed to support collaboration, innovation, and productivity. The company offers a modern, well-equipped workspace that fosters open communication and cross-functional teamwork.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support & Solutions Values:

• Customer-centric approach, focusing on customer needs and satisfaction.
• Collaborative and innovative problem-solving.
• Continuous improvement and learning mindset.
• Strong communication and presentation skills.
• Empathetic leadership and team-focused culture.

Collaboration Style:

• Micron fosters a culture of open communication and cross-functional collaboration.
• Teams work together to drive customer success and product improvements.
• Knowledge sharing and mentoring are encouraged to support professional development and team growth.

📝 Enhancement Note: Micron's Customer Support and Solutions organization values a customer-centric approach, collaborative problem-solving, and continuous improvement. The team fosters a culture of open communication and cross-functional collaboration, supporting professional development and team growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing customer expectations and ensuring timely issue resolution.
• Coordinating with cross-functional teams to drive customer-focused product improvements.
• Staying up-to-date with emerging technologies and market trends in data center storage and memory markets.

Learning & Development Opportunities:

• Opportunities to develop leadership and management skills through team mentoring and coaching.
• Exposure to a wide range of customer segments and industries, providing diverse learning opportunities.
• Potential to attend industry conferences, workshops, and training sessions to enhance technical and leadership skills.

📝 Enhancement Note: The Director, Customer Support and Solutions role presents unique challenges and growth opportunities. The role requires strong leadership, management, and communication skills to drive customer success and product improvements. The position also offers diverse learning opportunities through exposure to various customer segments and industries.

💡 Interview Preparation

Technical Questions:

• Describe your experience in managing global teams and driving customer success in the semiconductor industry.
• How have you handled complex customer issues and ensured timely resolution?
• Explain your approach to customer change management processes and driving product improvements.
• How have you collaborated with cross-functional teams to drive customer-focused product development?

Company & Culture Questions:

• How do you align with Micron's customer-centric approach and commitment to continuous improvement?
• Describe your experience working with diverse customer segments and industries.
• How have you fostered a culture of open communication and collaboration within your teams?

📝 Enhancement Note: The Director, Customer Support and Solutions role requires strong leadership, management, and communication skills. Interview questions should focus on the candidate's experience in driving customer success, managing global teams, and fostering a culture of open communication and collaboration.

📌 Application Steps

To apply for the Director, Customer Support and Solutions position at Micron Technology:

1. Submit your application through the application link provided.
2. Customize your resume and cover letter to highlight your relevant experience and skills for the role.
3. Prepare for the interview process by reviewing Micron's company culture, customer support and solutions values, and the specific challenges and growth opportunities outlined in this enhanced job description.
4. Research Micron's customer base and industry trends to demonstrate your understanding of the company's market and customer needs.

📝 Enhancement Note: Micron Technology's Director, Customer Support and Solutions role offers a unique opportunity to lead and grow a critical function within the company. To succeed in the application process, candidates should focus on their relevant experience, strong leadership skills, and a customer-centric mindset.