📍 Job Overview

• Job Title: DevOps / Platform Engineer
• Company: NetApp, Inc.
• Location: North Carolina, United States
• Job Type: On-site
• Category: DevOps Engineer
• Date Posted: 2025-08-09
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Contribute to application migration and development, monitor infrastructure performance, resolve technical issues, manage incidents, and implement Infrastructure as Code principles.
• Key Skills: Linux, Windows, Cloud Computing, Cloud Storage, Scripting, Terraform, CloudFormation, MongoDB, Kubernetes, CI/CD, Ansible, Git, AWS, MariaDB, LogicMonitor, SNMP.

📝 Enhancement Note: This role requires a strong background in infrastructure support, cloud technologies, and scripting. Familiarity with containerization, CI/CD pipelines, and monitoring tools is essential.

💻 Primary Responsibilities

• Infrastructure Support: Monitor infrastructure performance, troubleshoot network, application, and security problems, and handle change management and maintenance tasks.
• Application Migration & Development: Contribute to application migration and development on various platforms, including Linux, Windows, and cloud environments.
• Incident Management: Manage incidents, escalate critical issues, and maintain a knowledge base for efficient issue resolution and knowledge sharing.
• Automation & Scripting: Proficient in scripting languages for automation, implement Infrastructure as Code principles with tools like Terraform or CloudFormation, and conduct detailed problem analysis.
• Collaboration: Work closely with cross-functional teams, IT architects, cybersecurity, support teams, and developers to ensure smooth infrastructure operations and service delivery.

📝 Enhancement Note: This role requires strong troubleshooting and problem-solving skills, as well as the ability to work effectively in a team environment and collaborate with various stakeholders.

🎓 Skills & Qualifications

Education: Bachelor's degree in IT or equivalent experience.

Experience: 5-10 years of experience in infrastructure operations, support, or a related field.

Required Skills:

• Strong knowledge of industry best practices.
• Excellent communication and problem-solving skills.
• Experience with monitoring tools like Zenoss, Splunk, or Instana.
• Proficiency in MongoDB, NetApp storage solutions, and Kubernetes.
• Familiarity with containerized workflows and CI/CD tools like Azure DevOps, ArgoCD, or Jenkins.
• Proficient in Ansible Tower, Terraform, Chef, Git, GitLab, or GitHub for version control.
• Skilled in building, deploying, and troubleshooting containers.
• Well-versed in Splunk for log management.
• Proficiency in AWS Services: EC2, EKS, S3.
• Knowledgeable in MariaDB and Istio Service Mesh.
• Experienced in writing Ansible playbooks, patching OS, and using LogicMonitor, SNMP, or Netflow.

Preferred Skills:

• Certification in AWS or Kubernetes.
• Recent experience with LogicMonitor, SNMP, or Netflow.

📝 Enhancement Note: While not explicitly stated, having experience with on-call rotations, incident management processes, and ITIL frameworks would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.
• Showcase containerization and orchestration skills with Kubernetes or similar platforms.
• Highlight proficiency in monitoring and troubleshooting infrastructure components.
• Include case studies or examples of application migration and development projects.

Technical Documentation:

• Provide examples of Ansible playbooks, scripts, or configuration files used in previous projects.
• Include documentation or guides on infrastructure components, troubleshooting steps, or best practices.
• Showcase knowledge of cloud services and their integration with on-premises infrastructure.

📝 Enhancement Note: As this role involves working with various teams and stakeholders, it's essential to demonstrate strong communication skills and the ability to document technical information clearly and concisely.

💵 Compensation & Benefits

Salary Range: The target salary range for this position is 109,650 - 162,800 USD per year. The final compensation package will be determined by the candidate's location, qualifications, experience, and education and may include a comprehensive benefits package.

Benefits:

• Health Insurance
• Life Insurance
• Retirement or Pension Plans
• Paid Time Off (PTO)
• Various Leave Options
• Performance-Based Incentives
• Employee Stock Purchase Plan
• Restricted Stocks (RSUs)

Working Hours: Full-time position with standard working hours, including on-call rotations for incident management.

🎯 Team & Company Context

🏢 Company Culture

Industry: NetApp is a leading data storage and data management company, serving various industries, including finance, healthcare, and technology. The company's success relies heavily on its ability to deliver robust, scalable, and secure infrastructure solutions.

Company Size: NetApp is a large organization with a global presence, employing over 10,000 people worldwide. This size allows for diverse teams, extensive resources, and ample opportunities for career growth and development.

Founded: NetApp was founded in 1992 and has since grown to become a publicly-traded company listed on the NASDAQ stock exchange.

Team Structure:

• The Infrastructure Operations and Support (IOS) team is responsible for designing, implementing, and supporting the technologies that enable the entire enterprise.
• The team consists of various roles, including platform engineers, site reliability engineers, and infrastructure architects.
• The IOS team works closely with other departments, such as IT architects, cybersecurity, support teams, and developers, to ensure smooth infrastructure operations and service delivery.

Development Methodology:

• NetApp follows Agile methodologies for software development and infrastructure management.
• The company emphasizes collaboration, continuous improvement, and customer-centric design in its development processes.
• Infrastructure as Code (IaC) principles are employed to ensure consistent, version-controlled, and automated infrastructure management.

Company Website: NetApp

📝 Enhancement Note: NetApp's company culture emphasizes innovation, collaboration, and customer focus. The company values diversity, inclusion, and continuous learning, providing ample opportunities for professional growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, requiring a strong foundation in infrastructure support, cloud technologies, and scripting. The ideal candidate will have 5-10 years of experience in a similar role and be ready to take on leadership responsibilities as they grow within the organization.

Reporting Structure: The Platform Support Engineer reports directly to the Infrastructure Operations and Support (IOS) team lead and works closely with various cross-functional teams, IT architects, cybersecurity, support teams, and developers.

Technical Impact: This role has a significant impact on NetApp's infrastructure and services, ensuring the stability, security, and performance of the company's global IT environment. The Platform Support Engineer plays a crucial role in enabling the entire enterprise by supporting and revolutionizing NetApp's worldwide infrastructure and services.

Growth Opportunities:

• Technical Growth: Expand expertise in cloud technologies, containerization, and infrastructure as code (IaC) principles. Stay up-to-date with emerging trends and tools in the industry.
• Leadership Development: As the role grows, there will be opportunities to mentor junior team members, lead projects, and contribute to strategic decision-making processes.
• Career Progression: With experience and demonstrated success, this role can lead to promotions within the Infrastructure Operations and Support (IOS) team or other departments, such as IT architecture or cybersecurity.

📝 Enhancement Note: NetApp offers numerous opportunities for professional growth and development, including training programs, mentorship initiatives, and career advancement paths.

🌐 Work Environment

Office Type: NetApp's offices are designed to foster collaboration, creativity, and productivity. The workspaces are equipped with modern tools, multiple monitors, and testing devices to ensure optimal performance for web development and infrastructure management tasks.

Office Location(s): North Carolina, United States

Workspace Context:

• Collaborative Environment: NetApp encourages cross-functional collaboration and knowledge sharing among its teams. The open workspace design facilitates communication and teamwork.
• Technical Resources: The company provides access to cutting-edge tools, technologies, and resources to ensure that employees have the support they need to succeed in their roles.
• Flexible Work Arrangement: NetApp offers flexible work arrangements, including on-site, hybrid, and remote work options, depending on the role and team requirements.

Work Schedule: Full-time position with standard working hours, including on-call rotations for incident management. The work schedule may vary depending on project deadlines and maintenance windows.

📝 Enhancement Note: NetApp's work environment emphasizes collaboration, innovation, and continuous learning. The company provides ample resources and support to help employees grow both personally and professionally.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the candidate's experience, qualifications, and career goals. This step may include technical questions related to infrastructure support, cloud technologies, and scripting.
2. Technical Deep Dive: A comprehensive technical interview focused on the candidate's expertise in infrastructure support, cloud technologies, and scripting. This step may include live coding exercises, system design discussions, and problem-solving challenges.
3. Behavioral Interview: An interview focused on the candidate's problem-solving skills, communication abilities, and cultural fit within the NetApp organization. This step may include scenario-based questions and discussions about the candidate's approach to incident management and infrastructure support.
4. Final Evaluation: A meeting with the hiring manager or a panel of stakeholders to assess the candidate's overall fit for the role and the organization. This step may include a presentation of the candidate's portfolio or a discussion of their technical approach to infrastructure support and management.

Portfolio Review Tips:

• Highlight experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.
• Showcase containerization and orchestration skills with Kubernetes or similar platforms.
• Include case studies or examples of application migration and development projects.
• Demonstrate proficiency in monitoring and troubleshooting infrastructure components.
• Provide examples of Ansible playbooks, scripts, or configuration files used in previous projects.
• Include documentation or guides on infrastructure components, troubleshooting steps, or best practices.

Technical Challenge Preparation:

• Brush up on Linux, Windows, and cloud computing fundamentals.
• Familiarize yourself with AWS services, including EC2, EKS, and S3.
• Review your experience with monitoring tools like Zenoss, Splunk, or Instana.
• Prepare for questions about your experience with MongoDB, NetApp storage solutions, and Kubernetes.
• Refresh your knowledge of CI/CD tools like Azure DevOps, ArgoCD, or Jenkins.
• Be ready to discuss your experience with Ansible Tower, Terraform, Chef, Git, GitLab, or GitHub for version control.

ATS Keywords: [List of relevant keywords for resume optimization, organized by category: infrastructure platforms, cloud services, monitoring tools, scripting languages, CI/CD tools, version control, soft skills, industry terms]

📝 Enhancement Note: NetApp's interview process is designed to assess the candidate's technical expertise, problem-solving skills, and cultural fit within the organization. The company values candidates who can demonstrate a strong foundation in infrastructure support, cloud technologies, and scripting, as well as excellent communication and collaboration skills.

🛠 Technology Stack & Web Infrastructure

Infrastructure Platforms:

• Linux
• Windows
• Cloud Computing (AWS, Azure, Google Cloud)
• Cloud Storage (On/Off Prem)

Monitoring Tools:

• Zenoss
• Splunk
• Instana
• LogicMonitor
• SNMP
• Netflow

Scripting Languages:

• Bash
• PowerShell
• Python
• JavaScript
• Groovy

CI/CD Tools:

• Azure DevOps
• ArgoCD
• Jenkins
• GitLab CI/CD
• CircleCI
• Travis CI

Version Control:

• Git
• GitLab
• GitHub

Other Tools & Technologies:

• Terraform
• CloudFormation
• Ansible Tower
• Chef
• Kubernetes
• Rancher
• MongoDB
• NetApp storage solutions
• MariaDB
• Istio Service Mesh
• AWS Services (EC2, EKS, S3)
• Microsoft Azure Services (VM, AKS, Blob Storage)
• Google Cloud Services (Compute Engine, GKE, Cloud Storage)

📝 Enhancement Note: NetApp's technology stack is designed to provide a robust, scalable, and secure infrastructure for the company's global operations. The company uses a mix of open-source and proprietary tools to ensure optimal performance and reliability.

👥 Team Culture & Values

NetApp Values:

• Customer Obsessed: NetApp prioritizes customer success and satisfaction in all its operations and decisions.
• Innovation: The company encourages creativity, continuous learning, and the exploration of new technologies and approaches to solve business challenges.
• Execution: NetApp values results-driven attitudes and the ability to deliver high-quality work on time and within budget.
• Integrity: The company expects its employees to act with honesty, transparency, and ethical behavior in all their interactions.
• Inclusion: NetApp fosters a diverse and inclusive work environment where everyone feels valued, respected, and empowered to succeed.

Collaboration Style:

• Cross-Functional Integration: NetApp encourages collaboration and knowledge sharing among its teams. The company's success relies on the ability of its employees to work effectively with various stakeholders, including IT architects, cybersecurity, support teams, and developers.
• Code Review Culture: NetApp emphasizes code review and peer programming practices to ensure the quality, security, and maintainability of its infrastructure and services.
• Knowledge Sharing: The company encourages its employees to share their knowledge and expertise with their colleagues, contributing to the collective growth and success of the organization.

📝 Enhancement Note: NetApp's company culture emphasizes innovation, collaboration, and customer focus. The company values diversity, inclusion, and continuous learning, providing ample opportunities for professional growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Infrastructure Complexity: NetApp's global infrastructure is complex and diverse, requiring the Platform Support Engineer to navigate various environments, tools, and technologies.
• Scalability & Performance: The Platform Support Engineer must ensure that NetApp's infrastructure can scale to meet the company's growing demands and maintain optimal performance under varying workloads.
• Security & Compliance: The role requires a strong understanding of security best practices, compliance requirements, and the ability to implement and maintain secure infrastructure solutions.
• Emerging Technologies: The Platform Support Engineer must stay up-to-date with emerging trends and tools in the industry, integrating new technologies into NetApp's infrastructure as needed.

Learning & Development Opportunities:

• Technical Skill Development: NetApp offers numerous opportunities for professional growth and development, including training programs, mentorship initiatives, and career advancement paths.
• Conference Attendance: The company encourages its employees to attend industry conferences and events to stay current with emerging trends and best practices in infrastructure support and management.
• Certification & Community Involvement: NetApp supports its employees in obtaining relevant certifications and encourages active participation in industry communities, such as user groups, online forums, and social media platforms.

📝 Enhancement Note: NetApp's technical challenges and growth opportunities require a strong foundation in infrastructure support, cloud technologies, and scripting. The company provides ample resources and support for its employees to develop their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

• Infrastructure Fundamentals: Questions related to Linux, Windows, and cloud computing fundamentals, such as file system management, network protocols, and cloud service architecture.
• Monitoring & Troubleshooting: Questions about monitoring tools, incident management processes, and troubleshooting techniques for infrastructure components.
• Scripting & Automation: Questions related to scripting languages, automation tools, and Infrastructure as Code (IaC) principles, such as Terraform or CloudFormation.
• Cloud Services: Questions about AWS, Azure, or Google Cloud services, including their features, use cases, and best practices.
• CI/CD Pipelines: Questions related to CI/CD pipelines, including their design, implementation, and maintenance.

Company & Culture Questions:

• NetApp's Mission & Values: Questions about NetApp's mission, values, and how the candidate aligns with them.
• Customer Focus: Questions related to the candidate's experience with customer-centric design, incident management, and infrastructure support.
• Collaboration & Teamwork: Questions about the candidate's experience working in a team environment, collaborating with various stakeholders, and contributing to collective success.

Portfolio Presentation Strategy:

• Infrastructure as Code (IaC): Highlight your experience with IaC tools like Terraform or CloudFormation, demonstrating your ability to automate infrastructure management and ensure consistency across environments.
• Containerization & Orchestration: Showcase your skills in containerization and orchestration with Kubernetes or similar platforms, highlighting your ability to manage and deploy applications at scale.
• Monitoring & Troubleshooting: Demonstrate your proficiency in monitoring and troubleshooting infrastructure components, including your approach to incident management and problem-solving.
• Application Migration & Development: Include case studies or examples of application migration and development projects, highlighting your ability to contribute to various platforms and technologies.

📝 Enhancement Note: NetApp's interview process is designed to assess the candidate's technical expertise, problem-solving skills, and cultural fit within the organization. The company values candidates who can demonstrate a strong foundation in infrastructure support, cloud technologies, and scripting, as well as excellent communication and collaboration skills.

📌 Application Steps

To apply for this DevOps / Platform Engineer position at NetApp:

1. Submit Your Application: Visit the NetApp careers page and search for the "DevOps / Platform Engineer" role in North Carolina. Click on the job listing and follow the instructions to submit your application.
2. Prepare Your Portfolio: Highlight your experience with infrastructure as code (IaC) tools like Terraform or CloudFormation, containerization and orchestration skills with Kubernetes or similar platforms, and case studies or examples of application migration and development projects. Include examples of Ansible playbooks, scripts, or configuration files used in previous projects, as well as documentation or guides on infrastructure components, troubleshooting steps, or best practices.
3. Optimize Your Resume: Tailor your resume to emphasize your experience with infrastructure support, cloud technologies, and scripting. Include relevant keywords and phrases to help NetApp's Applicant Tracking System (ATS) match your skills with the role's requirements.
4. Prepare for Technical Interviews: Brush up on your knowledge of Linux, Windows, and cloud computing fundamentals, AWS services, monitoring tools, and CI/CD tools. Review your experience with MongoDB, NetApp storage solutions, and Kubernetes, and be ready to discuss your approach to incident management and infrastructure support.
5. Research NetApp: Familiarize yourself with NetApp's company culture, values, and mission. Understand the company's products, services, and industry focus, and be prepared to discuss how your skills and experience align with NetApp's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.