📍 Job Overview

Job Title: DevOps Engineer I
Company: Mintel
Location: Kuala Lumpur, Malaysia
Job Type: Remote Solely
Category: DevOps Engineer
Date Posted: June 23, 2025
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: Remote (Malaysia Time)

🚀 Role Summary

📝 Enhancement Note: This role focuses on operational aspects of infrastructure, ensuring services run efficiently and resiliently. It involves close collaboration with the US-based team, working night shifts aligned with US business hours.
Maintain and support existing on-premises applications in data centers and cloud environments.
Monitor and respond to incidents, perform root cause analysis, and implement suggested actions from post-incident reviews.
Manage and maintain central configuration repository, ensuring systems run healthily once configurations are applied.
Collaborate with developers and product owners to schedule and carry out maintenance tasks.
Participate in sprint reviews, daily stand-ups, and retrospective meetings.

💻 Primary Responsibilities

📝 Enhancement Note: This role requires a strong focus on operational tasks, incident management, and collaboration with various teams.
Review and apply CI/CD merge requests from the Infrastructure team and developers to (DEV, QA, PROD) environments.
Support developers with requests related to DNS, CDN property configurations, on-premise, and AWS permissions.
Decommission virtual machines, hardware, and AWS services according to the documentation process.
Respond to monitoring systems alerts and mitigate problems using observability tools: Nagios, Prometheus, Grafana, Loki.
Investigate and resolve alert issues using runbooks and documentation.
Keep track of progress and update Jira cases, linking merge requests and comments.
Participate in sprint reviews, daily stand-ups, and retrospective meetings.
Schedule and carry out virtual machines or hypervisors maintenance tasks.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, IT, or a related field.

Experience: 1-3 years of relevant professional experience with Unix/Linux systems and cloud infrastructure (AWS).

Required Skills:

Experience with Unix/Linux systems and cloud infrastructure (AWS).
Familiarity with management of CentOS-based operating systems.
Knowledge of CI/CD tools, Terraform would be beneficial.
Familiarity with Apache servers, basic database management, and Docker.
Good verbal and written communication skills in English.
Availability during business hours to respond to chat communications, emails, and incidents.

Preferred Skills:

Experience with programming languages such as Python or Bash.
Familiarity with observability tools: Nagios, Prometheus, Grafana, Loki.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with Unix/Linux systems, cloud infrastructure (AWS), and CI/CD tools.
Showcase problem-solving skills and incident management experience.
Highlight any experience with observability tools and runbooks.

Technical Documentation:

Provide examples of documentation and runbooks created for incident management and system maintenance.
Demonstrate understanding of CI/CD processes and version control systems.

💵 Compensation & Benefits

Salary Range: RM 60,000 - RM 80,000 per annum (Based on market research for entry-level to mid-level DevOps roles in Kuala Lumpur, Malaysia)

Benefits:

Health insurance and wellness programs.
Retirement savings plan with company matching.
Employee assistance program.
Training and development opportunities.
Flexible working arrangements.

Working Hours: 40 hours per week, following Malaysia Time (MYT), scheduled from 9:30 PM to 6:00 AM, Monday to Friday (ending Saturday morning).

🎯 Team & Company Context

🏢 Company Culture

Industry: Market research and consumer insights.

Company Size: Medium-sized company with around 2,000 employees globally.

Founded: 1972, with a rich history in providing research and intelligence solutions to consumer-focused businesses.

Team Structure:

The Infrastructure team focuses on ensuring Mintel's infrastructure services run efficiently and resiliently.
The team works closely with developers and product owners to support existing infrastructure on-premises and in the cloud.

Development Methodology:

Agile/Scrum methodologies with sprint planning for infrastructure projects.
Code review, testing, and quality assurance practices.
Deployment strategies, CI/CD pipelines, and server management.

Company Website: www.mintel.com

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to Mid-level DevOps Engineer, focusing on operational tasks and incident management.

Reporting Structure: Reports directly to the Infrastructure Manager, collaborating with the US-based Infrastructure team and other internal teams.

Technical Impact: Ensures Mintel's infrastructure services run efficiently and resiliently, maintaining existing applications in data centers and cloud environments. Responds to incidents and performs root cause analysis, implementing suggested actions from post-incident reviews.

Growth Opportunities:

Develop expertise in cloud-based solutions and DevOps principles.
Gain experience with emerging technologies and tools.
Build technical leadership skills through mentoring and team management opportunities.

🌐 Work Environment

Office Type: Remote work environment, with close collaboration with the US-based team during night shifts.

Office Location(s): Kuala Lumpur, Malaysia.

Workspace Context:

Remote work environment requires a dedicated workspace with reliable internet access.
Collaborative work environment with close communication with the US-based team.
Flexible working hours aligned with US business hours.

Work Schedule: 40 hours per week, following Malaysia Time (MYT), scheduled from 9:30 PM to 6:00 AM, Monday to Friday (ending Saturday morning).

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: Assessment of technical skills, focusing on Unix/Linux systems, cloud infrastructure (AWS), and incident management.
Coding Challenge: Practical exercise demonstrating problem-solving skills and familiarity with observability tools.
Behavioral Interview: Discussion of past experiences, teamwork, and communication skills.
Final Interview: Review of technical skills, career goals, and cultural fit.

Portfolio Review Tips:

Highlight experience with Unix/Linux systems, cloud infrastructure (AWS), and incident management.
Demonstrate problem-solving skills and familiarity with observability tools.
Showcase any experience with documentation and runbooks.

Technical Challenge Preparation:

Brush up on Unix/Linux systems, cloud infrastructure (AWS), and incident management skills.
Familiarize yourself with observability tools: Nagios, Prometheus, Grafana, Loki.
Prepare for coding challenges focusing on problem-solving and incident management scenarios.

ATS Keywords: Unix/Linux Systems, Cloud Infrastructure, AWS, CI/CD Tools, Terraform, Apache Servers, Database Management, Docker, Observability Tools, Nagios, Prometheus, Grafana, Loki, Incident Management, Problem-Solving.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on infrastructure and operations.

Backend & Server Technologies:

Unix/Linux systems (CentOS)
Cloud infrastructure (AWS)
CI/CD tools (e.g., Terraform)
Apache servers
Basic database management
Docker

Development & DevOps Tools:

Observability tools: Nagios, Prometheus, Grafana, Loki
Version control systems (e.g., Git)
Project management tools (e.g., Jira)
Collaboration tools (e.g., Slack, Microsoft Teams)

📝 Enhancement Note: The technology stack focuses on infrastructure and operations, with an emphasis on Unix/Linux systems, cloud infrastructure (AWS), and incident management tools.

👥 Team Culture & Values

Web Development Values:

User-Centric: Focus on ensuring infrastructure services run efficiently and resiliently, minimizing downtime and maximizing user experience.
Collaborative: Work closely with the US-based team and other internal teams to support existing infrastructure and respond to incidents.
Innovative: Stay up-to-date with emerging technologies and tools, continuously improving incident management processes.
Quality-Focused: Maintain high standards for documentation, runbooks, and incident management.

Collaboration Style:

Close collaboration with the US-based team, working night shifts aligned with US business hours.
Regular communication with developers and product owners to schedule and carry out maintenance tasks.
Participation in sprint reviews, daily stand-ups, and retrospective meetings.

📝 Enhancement Note: The team culture values close collaboration, user-centric focus, and continuous improvement in incident management processes.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing and maintaining existing on-premises applications in data centers and cloud environments.
Responding to incidents and performing root cause analysis.
Implementing suggested actions from post-incident reviews.
Ensuring systems run healthily once configurations are applied.
Collaborating with developers and product owners to schedule and carry out maintenance tasks.

Learning & Development Opportunities:

Gain experience with emerging technologies and tools in cloud infrastructure (AWS) and incident management.
Develop technical leadership skills through mentoring and team management opportunities.
Enhance problem-solving skills and incident management processes.

📝 Enhancement Note: Technical challenges focus on operational tasks, incident management, and collaboration with various teams. Learning and development opportunities center around gaining experience with emerging technologies and enhancing technical leadership skills.

💡 Interview Preparation

Technical Questions:

Unix/Linux Systems: Describe your experience with Unix/Linux systems and how you have used them to manage infrastructure.
Cloud Infrastructure (AWS): Explain your experience with AWS and how you have used it to manage infrastructure.
Incident Management: Walkthrough a scenario where you had to respond to an incident, perform root cause analysis, and implement suggested actions.

Company & Culture Questions:

Teamwork: Describe your experience working in a remote team and collaborating with teams in different time zones.
Problem-Solving: Explain how you approach problem-solving in a high-pressure environment, such as incident management.
Adaptability: Describe a situation where you had to adapt to a new technology or tool quickly and how you approached the learning process.

Portfolio Presentation Strategy:

Highlight experience with Unix/Linux systems, cloud infrastructure (AWS), and incident management.
Demonstrate problem-solving skills and familiarity with observability tools.
Showcase any experience with documentation and runbooks.

📝 Enhancement Note: Interview preparation focuses on technical skills related to Unix/Linux systems, cloud infrastructure (AWS), and incident management. Company and culture questions emphasize teamwork, problem-solving, and adaptability in a remote work environment.

📌 Application Steps

To apply for this DevOps Engineer I position:

Submit your application through the provided link.
Customize your resume and portfolio to highlight relevant skills and experiences with Unix/Linux systems, cloud infrastructure (AWS), and incident management.
Prepare for technical phone screens, coding challenges, and behavioral interviews by brushing up on your technical skills and practicing problem-solving scenarios.
Research Mintel's company culture and market research focus to demonstrate your understanding of the business and industry.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

DevOps Engineer I