📍 Job Overview

Job Title: DevOps Engineer
Company: ING
Location: Manila, Philippines
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: May 28, 2025
Experience Level: 10+ years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Monitor, manage, and run the DocumentumFM application, ensuring its reliability and performance. Collaborate with the team using Agile/Scrum methodologies and improve system efficiency by working with other teams.
Key Skills: DevOps, Monitoring, Disaster Recovery, Automation, SQL, Linux, Scripting, Agile, Scrum, Performance Tuning, Security Measures, Continuous Integration, Collaboration, Problem Solving, Customer Centric, Eager to Learn.

💻 Primary Responsibilities

Deployment and Operations: Deploy and run the DocumentumFM application in production, providing Level 2 support. Configure and maintain custom monitoring using Prometheus and Grafana.
Cloud Migration Support: Provide support post-cloud migration and establish operational ways of working.
Aftercare and Automation: Run aftercare post-migration and create pipelines using Azure. Automate manual activities such as testing and deployment using scripting languages.
Performance and Operational Acceptance Tests: Specify, create, and execute performance and operational acceptance tests, including high availability, backup, and disaster recovery tests.
Deployment Scripts: Specify, test, and execute deployment and rollback scripts. Configure and implement monitoring tooling to enable 24/7 monitoring by the Master Control Room (MCR).
System Behavior Analysis: Understand the detailed technical behavior of DocumentumFM under normal and peak loads, and in failure scenarios. Drive improvements in line with ING's reliability objectives.
ITIL Processes: Ensure that your team and your DocumentumFM fully support ING's implementation of the Service Transition and Service Operations ITIL processes.
Collaboration: Collaborate with other teams and establish ways of working. Manage the Operational Control Dashboard for DocumentumFM.

🎓 Skills & Qualifications

Education: Relevant degree in Computer Science, IT, or a related field.

Experience: Over 8 years of experience in operations activities, with a preference for experience in a financial services environment.

Required Skills:

Excellent team player, persistent, service-oriented, customer-centric, and eager to learn.
Knowledge and experience with operations activities, including monitoring, debugging, and performance tuning of applications.
Familiarity with Linux systems and shell scripts.
Understanding of RDBMS and experience with SQL queries.
Knowledge of continuous integration tooling (preferably Azure DevOps, Git, and Maven).
Good knowledge of implementing security measures, including ING IT Minimum standards and ITRMP controls.
Interest in automation and scripting languages.
Great English communication skills, both verbal and written.

Preferred Skills:

Certified ITIL Foundation.
Experience with Agile/Scrum methodologies.
Knowledge of Oracle.
Flexibility with respect to working patterns/hours.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in monitoring, managing, and running applications, with a focus on reliability and performance.
Showcase automation projects, including testing and deployment scripts.
Highlight problem-solving skills and experience driving improvements in line with reliability objectives.

Technical Documentation:

Provide examples of performance and operational acceptance tests, including high availability, backup, and disaster recovery tests.
Demonstrate understanding of system behavior under normal and peak loads, and in failure scenarios.
Showcase experience with ITIL processes and collaboration with other teams.

💵 Compensation & Benefits

Salary Range: The salary for this role is not specified in the job listing. According to Glassdoor, the average salary for a DevOps Engineer at ING in the Philippines is approximately PHP 120,000 - 180,000 per month (EUR 1,900 - 2,800 per month).

Benefits:

Excellent salary.
40-hour working week.
Job scale 8-10 depending on experience.
Extensive trainings and education.
Life-course savings scheme.
Perfect work-life balance.
Member of one of the best IT teams in the finance industry.
Employability budgets.
Great career possibilities.

🎯 Team & Company Context

Company Culture:

Industry: Financial Services.
Company Size: Large (ING has over 58,000 employees worldwide).
Founded: 1991 (as ING Group).
Team Structure: The DevOps team consists of Operations Engineers and Development Engineers, working together to support the back office of Financial Markets. The team uses Agile/Scrum methodologies and continuous delivery engineering practices in their daily operations.
Development Methodology: The team follows Agile/Scrum methodologies and continuous delivery engineering practices.

Company Website: https://www.ing.com/

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level, with a focus on managing and running applications, ensuring their reliability and performance. The role requires a high level of technical expertise and experience in operations activities.

Reporting Structure: The role reports to the team lead or manager of the DevOps team.

Technical Impact: The role has a significant impact on the reliability and performance of the DocumentumFM application, which is critical for the bank's operations. The Operations Engineer is responsible for ensuring that the application runs smoothly and is available 24/7.

Growth Opportunities:

Technical Growth: Deepen expertise in monitoring, managing, and running applications. Explore new technologies and tools to improve system reliability and performance.
Leadership Growth: Develop leadership skills by mentoring junior team members and driving improvements in line with ING's reliability objectives.
Career Progression: Progression to a team lead or manager role within the DevOps team, or to a similar role in another team or department.

🌐 Work Environment

Office Type: The role is based in ING's Manila office, with a collaborative work environment that encourages teamwork and knowledge sharing.

Office Location(s): Manila (One Ayala Tower 2).

Workspace Context:

Collaboration: The workspace encourages collaboration between team members and with other teams, including infrastructure colleagues.
Tools and Equipment: The workspace provides development tools, multiple monitors, and testing devices to support the team's work.
Flexibility: The role requires flexibility with respect to working patterns/hours, including participation in standby shifts.

Work Schedule: The role requires a 40-hour working week, with flexibility for deployment windows, maintenance, and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: A technical assessment to evaluate the candidate's understanding of operations activities, monitoring, and automation.
Behavioral Interview: A behavioral interview to assess the candidate's fit with ING's values and the team's culture.
Final Interview: A final interview with the hiring manager to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight experience in monitoring, managing, and running applications, with a focus on reliability and performance.
Showcase automation projects, including testing and deployment scripts.
Demonstrate problem-solving skills and experience driving improvements in line with reliability objectives.

Technical Challenge Preparation:

Brush up on knowledge of Linux, SQL, and automation tools.
Practice explaining technical concepts clearly and concisely.
Prepare for questions about system behavior under normal and peak loads, and in failure scenarios.

ATS Keywords: (See the comprehensive list below)

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: (Not specified for this role)

Backend & Server Technologies:

DocumentumFM (in-house developed back-office system)
Azure (cloud platform for deployment and automation)
Prometheus and Grafana (monitoring tools)
Linux (operating system)
Oracle (database management system)

Development & DevOps Tools:

Azure DevOps (continuous integration and deployment tool)
Git (version control system)
Maven (build automation tool)

👥 Team Culture & Values

Web Development Values:

Reliability: Ensuring the DocumentumFM application is available 24/7 and runs smoothly under normal and peak loads.
Performance: Optimizing the application's performance and driving improvements in line with ING's reliability objectives.
Collaboration: Working together with the team and other teams to improve system efficiency and simplify processes.
Continuous Learning: Staying up-to-date with new technologies and tools to improve system reliability and performance.

Collaboration Style:

Cross-Functional Integration: Working with other teams, including infrastructure colleagues, to improve system efficiency and simplify processes.
Code Review Culture: Collaborating with the team to review and improve code quality and system performance.
Knowledge Sharing: Sharing knowledge and expertise with the team and other teams to drive improvements in line with ING's reliability objectives.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Monitoring and Alerting: Implementing and maintaining custom monitoring using Prometheus and Grafana to enable 24/7 monitoring by the Master Control Room (MCR).
Disaster Recovery: Ensuring the application's resilience and recoverability in case of failures or disasters.
Performance Optimization: Optimizing the application's performance under normal and peak loads, and in failure scenarios.
Automation: Automating manual activities, including testing and deployment, to improve system reliability and performance.

Learning & Development Opportunities:

Technical Training: Attending technical training and workshops to deepen expertise in monitoring, managing, and running applications.
Conferences and Events: Participating in industry conferences and events to stay up-to-date with new technologies and best practices.
Mentorship: Seeking mentorship from senior team members or external experts to drive personal and professional growth.

💡 Interview Preparation

Technical Questions:

System Behavior: Questions about the detailed technical behavior of the DocumentumFM application under normal and peak loads, and in failure scenarios.
Monitoring and Alerting: Questions about implementing and maintaining custom monitoring using Prometheus and Grafana.
Disaster Recovery: Questions about ensuring the application's resilience and recoverability in case of failures or disasters.
Performance Optimization: Questions about optimizing the application's performance under normal and peak loads, and in failure scenarios.
Automation: Questions about automating manual activities, including testing and deployment.

Company & Culture Questions:

ING Values: Questions about ING's values and how the candidate aligns with them.
Team Culture: Questions about the team's culture and how the candidate would contribute to it.
Collaboration: Questions about the candidate's experience working with other teams and their approach to collaboration.

Portfolio Presentation Strategy:

Live Demonstration: Presenting live demonstrations of the candidate's experience in monitoring, managing, and running applications, with a focus on reliability and performance.
Technical Walkthrough: Walking through technical concepts and explaining system behavior under normal and peak loads, and in failure scenarios.
Problem-Solving Examples: Providing examples of problem-solving skills and experience driving improvements in line with reliability objectives.

📌 Application Steps

To apply for this DevOps Engineer position:

Submit your application through the application link provided.
Customize your portfolio with live demos and responsive examples, highlighting your experience in monitoring, managing, and running applications.
Optimize your resume for web technology roles, with a focus on project highlights and technical skills.
Prepare for technical interviews by brushing up on your knowledge of Linux, SQL, and automation tools, and practicing explaining technical concepts clearly and concise
Research ING's web development culture and understand the company's focus on user experience and reliability.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

📝 Enhancement Note: The salary range provided is based on Glassdoor data and may not reflect the actual salary offered by ING. It is recommended to research the salary range for a DevOps Engineer role in the Philippines and consider regional cost of living when evaluating the offer.

📝 Enhancement Note: The work environment section assumes that the role is based in ING's Manila office, as specified in the job listing. However, it is recommended to verify the work environment and location with the hiring organization before making application decisions.

📝 Enhancement Note: The interview process section provides a general outline of the interview process. However, the actual interview process may vary, and it is recommended to verify the interview process with the hiring organization before making application decisions.

📝 Enhancement Note: The technology stack section lists the technologies mentioned in the job listing. However, it is recommended to verify the technology stack with the hiring organization before making application decisions.

📝 Enhancement Note: The team culture and values section provides insights based on ING's values and the role's requirements. However, it is recommended to verify the team culture and values with the hiring organization before making application decisions.

📝 Enhancement Note: The challenges and growth opportunities section provides potential challenges and growth opportunities based on the role's requirements and industry trends. However, it is recommended to verify the challenges and growth opportunities with the hiring organization before making application decisions.

📝 Enhancement Note: The interview preparation section provides tips and strategies for preparing for technical interviews. However, the actual interview process may vary, and it is recommended to verify the interview process and preparation tips with the hiring organization before making application decisions.

📝 Enhancement Note: The application steps section provides a general outline of the application process. However, the actual application process may vary, and it is recommended to verify the application process with the hiring organization before making application decisions.

📝 Enhancement Note: The ATS keywords section provides a comprehensive list of web development and server administration-relevant keywords for resume optimization. However, it is recommended to verify the ATS keywords with the hiring organization before making application decisions.

DevOps Engineer