📍 Job Overview

• Job Title: Desktop Systems Engineer 2
• Company: GovCIO LLC
• Location: Remote (United States)
• Job Type: Full-Time
• Category: System Administrator
• Date Posted: February 17, 2025
• Experience Level: 5-10 years
• Remote Status: Remote Solely

🚀 Role Summary

• Maintain and troubleshoot corporate desktops and small systems in a remote environment.
• Collaborate with users, IT Service Center staff, and other technical teams to ensure optimal system performance.
• Participate in evaluating and introducing new technology and approaches to improve desktop management.
• Review, maintain, and enforce approved procedures and quality standards.

📝 Enhancement Note: This role requires a strong technical background in desktop management, with a focus on problem-solving and maintaining systems in a remote, inter-networked environment. Candidates should be comfortable working with users at all levels and collaborating with various technical teams.

💻 Primary Responsibilities

• Desktop Management: Configure, maintain, and upgrade hardware, software, and operating systems on corporate desktops and small systems.
• Troubleshooting & Problem Solving: Diagnose and resolve technical issues, ensuring minimal downtime and optimal system performance.
• User Support: Collaborate with users to understand their needs and provide technical assistance as required.
• New Technology Evaluation: Participate in evaluating and introducing new technology and approaches to enhance desktop management.
• Procedure Enforcement: Review, maintain, and enforce approved procedures and quality standards to ensure consistent system performance.

📝 Enhancement Note: This role requires a proactive approach to system maintenance and a strong focus on customer service. Candidates should be comfortable working independently and collaborating with various teams to ensure optimal system performance.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: 5-8 years of experience in desktop management, systems administration, and data integrity and recovery.

Required Skills:

• Strong technical experience in desktop standards, software deployment, and systems administration.
• Proficient in both Microsoft and Apple environments.
• Excellent interpersonal and written English communication skills.
• Experience with a wide range of COTS desktop and network software, and COTS desktop hardware.
• Ability to plan and execute tasks in conjunction with other system managers and government staff.

Preferred Skills:

• Experience with desktop management tools and software deployment solutions.
• Familiarity with data recovery and backup procedures.
• Knowledge of network planning, strategies, and analysis.
• Experience with leading efforts to evaluate, test, and introduce new technology and approaches.

📝 Enhancement Note: Candidates with experience in both Microsoft and Apple environments, as well as certifications in desktop management and systems administration, will be highly sought after for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with desktop management, software deployment, and systems administration through case studies or projects.
• Showcase problem-solving skills and ability to troubleshoot technical issues.
• Highlight experience with desktop standards, data integrity, and recovery procedures.

Technical Documentation:

• Provide examples of technical documentation, such as system configuration guides, software deployment procedures, or data recovery processes.
• Include any relevant certifications or training materials that demonstrate expertise in desktop management and systems administration.

📝 Enhancement Note: Candidates should focus on providing real-world examples of desktop management and system administration projects, highlighting their ability to troubleshoot technical issues and maintain system performance.

💵 Compensation & Benefits

Salary Range: The posted pay range for this position is USD $90,000.00 per year. However, base pay offered may vary depending on market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process.

Benefits:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, including certification preparation content
• Training, Education, and Certification Assistance (for full-time employees)
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

Working Hours: This is a full-time position with a flexible work environment. The standard workweek is 40 hours, but employees may be required to work additional hours as needed to meet project deadlines or maintain system performance.

📝 Enhancement Note: While the posted salary range is USD $90,000.00 per year, candidates should research regional salary standards and cost of living to ensure they are receiving a competitive offer.

🎯 Team & Company Context

🏢 Company Culture

Industry: GovCIO is a government IT services provider, focusing on transforming government IT operations and improving citizen services.

Company Size: As a team of transformers, GovCIO values innovation, collaboration, and continuous improvement. With a focus on delivering innovative IT services and solutions, GovCIO fosters a culture of growth and learning.

Founded: GovCIO was founded in 2011 and has since grown to become a leading provider of IT services to the federal government.

Team Structure:

• Desktop Systems Engineering Team: This team is responsible for maintaining and troubleshooting corporate desktops and small systems. The team works closely with users, IT Service Center staff, and other technical teams to ensure optimal system performance.
• Cross-Functional Collaboration: The desktop systems engineering team works closely with other technical teams, such as network administrators and software developers, to ensure consistent and efficient system performance.

Development Methodology:

• Agile/Scrum Methodologies: GovCIO uses Agile/Scrum methodologies to manage desktop management projects and ensure consistent system performance.
• Code Review & Quality Assurance: The desktop systems engineering team follows code review and quality assurance practices to ensure the stability and security of corporate desktops and small systems.
• Deployment Strategies: GovCIO uses deployment strategies, such as automated deployment and continuous integration/continuous deployment (CI/CD) pipelines, to ensure efficient and consistent system updates.

Company Website: GovCIO

📝 Enhancement Note: As a government IT services provider, GovCIO values innovation, collaboration, and continuous improvement. Candidates should be comfortable working in a dynamic and collaborative environment, with a focus on delivering high-quality IT services to the federal government.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a Desktop Systems Engineer 2, which is an intermediate-level position in the desktop management and systems administration career path. In this role, candidates will gain experience in desktop standards, software deployment, and systems administration, as well as develop their problem-solving and troubleshooting skills.

Reporting Structure: The Desktop Systems Engineer 2 reports directly to the Desktop Systems Engineering Manager and works closely with other technical teams, such as network administrators and software developers.

Technical Impact: In this role, candidates will have a significant impact on the performance and stability of corporate desktops and small systems. They will work closely with users and other technical teams to ensure optimal system performance and resolve technical issues as they arise.

Growth Opportunities:

• Technical Specialization: Candidates may have the opportunity to specialize in specific desktop management or systems administration areas, such as software deployment or data recovery.
• Technical Leadership: With experience and demonstrated expertise, candidates may have the opportunity to move into a technical leadership role, such as a Desktop Systems Engineering Manager or Senior Systems Administrator.
• Architecture Decisions: As candidates gain experience and develop their technical expertise, they may have the opportunity to participate in architecture decisions related to desktop management and systems administration.

📝 Enhancement Note: This role offers significant growth opportunities for candidates looking to develop their technical expertise in desktop management and systems administration. Candidates should be prepared to take on new challenges and continuously learn and adapt to new technologies and approaches.

🌐 Work Environment

Office Type: As a remote position, this role does not require employees to work in a traditional office environment. However, candidates should be comfortable working in a remote, collaborative environment and have access to the necessary tools and resources to perform their job effectively.

Office Location(s): This role is a remote position, with no specific office location requirements.

Workspace Context:

• Remote Collaboration: As a remote position, candidates should be comfortable working in a collaborative, remote environment and have access to the necessary communication and collaboration tools.
• Desktop & Laptop: Candidates should have access to a desktop or laptop computer with the necessary hardware and software requirements to perform their job effectively.
• Multiple Monitors: Candidates may benefit from having multiple monitors to improve productivity and multitasking.

Work Schedule: This is a full-time position with a flexible work environment. The standard workweek is 40 hours, but employees may be required to work additional hours as needed to meet project deadlines or maintain system performance.

📝 Enhancement Note: As a remote position, candidates should be comfortable working independently and collaborating with other technical teams in a remote environment. They should also have access to the necessary tools and resources to perform their job effectively.

📄 Application & Technical Interview Process

Interview Process:

1. Virtual Video Interview: Candidates will participate in a virtual video interview with the hiring manager and/or team. The camera must be on, and a valid photo ID must be presented during each interview.
2. Enhanced Biometrics ID Verification Screening: Candidates will be required to complete an enhanced biometrics ID verification screening as part of the hiring process.
3. Background Check: Candidates will be required to complete a background check, including criminal history (past 7 years), verification of their highest level of education, and verification of their employment history (past 7 years).

Portfolio Review Tips:

• Project Case Studies: Candidates should focus on providing real-world examples of desktop management and system administration projects, highlighting their ability to troubleshoot technical issues and maintain system performance.
• Technical Documentation: Candidates should provide examples of technical documentation, such as system configuration guides, software deployment procedures, or data recovery processes, to demonstrate their expertise in desktop management and systems administration.
• Certifications: Candidates should highlight any relevant certifications or training materials that demonstrate their expertise in desktop management and systems administration.

Technical Challenge Preparation:

• Troubleshooting Scenarios: Candidates should practice troubleshooting scenarios related to desktop management and systems administration to demonstrate their problem-solving skills and ability to resolve technical issues.
• System Configuration: Candidates should familiarize themselves with desktop and network configuration, as well as software deployment and data recovery procedures.
• User Support: Candidates should practice providing technical support to users, including clear and concise communication and active listening skills.

ATS Keywords:

• Programming Languages: Python, Bash, PowerShell
• Web Frameworks: N/A
• Server Technologies: Windows Server, macOS Server
• Databases: N/A
• Tools: Microsoft Office Suite, Apple macOS, iOS, Microsoft Windows, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Microsoft Azure, Amazon Web Services (AWS)
• Methodologies: Agile, Scrum, ITIL
• Soft Skills: Problem-solving, troubleshooting, communication, collaboration, customer service
• Industry Terms: Desktop management, software deployment, systems administration, data integrity, recovery, desktop standards, COTS, inter-networked environment

📝 Enhancement Note: As a remote position, candidates should be comfortable working in a remote, collaborative environment and have access to the necessary tools and resources to perform their job effectively. They should also be prepared to complete a background check and enhanced biometrics ID verification screening as part of the hiring process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies:

• Windows Server: Candidates should have experience with Windows Server and be familiar with its configuration, management, and maintenance.
• macOS Server: Candidates should have experience with macOS Server and be familiar with its configuration, management, and maintenance.
• Active Directory: Candidates should have experience with Active Directory and be familiar with its configuration, management, and maintenance.

Development & DevOps Tools:

• Microsoft Office Suite: Candidates should be proficient in using Microsoft Office Suite for desktop management and systems administration tasks.
• Apple macOS & iOS: Candidates should be familiar with Apple macOS and iOS and have experience with their configuration, management, and maintenance.
• Microsoft Azure & Amazon Web Services (AWS): Candidates should have experience with cloud-based desktop management and systems administration tools, such as Microsoft Azure and AWS.

📝 Enhancement Note: As a remote position, candidates should be comfortable working with remote desktop management and systems administration tools, as well as cloud-based desktop management and systems administration solutions.

👥 Team Culture & Values

Web Development Values:

• Innovation: GovCIO values innovation and encourages candidates to think creatively and continuously learn and adapt to new technologies and approaches.
• Collaboration: As a remote position, candidates should be comfortable working in a collaborative, remote environment and have access to the necessary tools and resources to perform their job effectively.
• Customer Focus: Candidates should be focused on providing high-quality customer service and ensuring optimal system performance for users.
• Quality: Candidates should strive for high-quality desktop management and systems administration, with a focus on consistency and efficiency.

Collaboration Style:

• Cross-Functional Integration: The desktop systems engineering team works closely with other technical teams, such as network administrators and software developers, to ensure consistent and efficient system performance.
• Code Review Culture: The desktop systems engineering team follows code review and quality assurance practices to ensure the stability and security of corporate desktops and small systems.
• Peer Programming: The desktop systems engineering team encourages peer programming and knowledge sharing to ensure consistent and efficient system performance.

📝 Enhancement Note: As a remote position, candidates should be comfortable working in a collaborative, remote environment and have access to the necessary tools and resources to perform their job effectively. They should also be prepared to work with other technical teams to ensure consistent and efficient system performance.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Desktop Management: Candidates may face technical challenges related to desktop management, such as software deployment, data recovery, and user support.
• System Administration: Candidates may face technical challenges related to system administration, such as server configuration, network management, and security.
• User Support: Candidates may face technical challenges related to user support, such as troubleshooting technical issues, providing clear and concise communication, and active listening skills.

Learning & Development Opportunities:

• Technical Skill Development: Candidates may have the opportunity to develop their technical skills in desktop management and systems administration through training, certification, and continuous learning.
• Leadership Development: With experience and demonstrated expertise, candidates may have the opportunity to move into a technical leadership role, such as a Desktop Systems Engineering Manager or Senior Systems Administrator.
• Architecture Decisions: As candidates gain experience and develop their technical expertise, they may have the opportunity to participate in architecture decisions related to desktop management and systems administration.

📝 Enhancement Note: This role offers significant learning and development opportunities for candidates looking to develop their technical expertise in desktop management and systems administration. Candidates should be prepared to take on new challenges and continuously learn and adapt to new technologies and approaches.

💡 Interview Preparation

Technical Questions:

• Desktop Management: Candidates should be prepared to discuss their experience with desktop management, software deployment, and data recovery.
• System Administration: Candidates should be prepared to discuss their experience with system administration, server configuration, and network management.
• User Support: Candidates should be prepared to discuss their experience with user support, troubleshooting technical issues, and providing clear and concise communication.

Company & Culture Questions:

• Company Culture: Candidates should research GovCIO's company culture and be prepared to discuss how their values and work environment align with their personal and professional goals.
• Team Dynamics: Candidates should be prepared to discuss their experience working in a remote, collaborative environment and how they would contribute to GovCIO's team culture.
• Growth Opportunities: Candidates should be prepared to discuss their long-term career goals and how they would leverage GovCIO's growth opportunities to achieve them.

Portfolio Presentation Strategy:

• Project Case Studies: Candidates should focus on providing real-world examples of desktop management and system administration projects, highlighting their ability to troubleshoot technical issues and maintain system performance.
• Technical Documentation: Candidates should provide examples of technical documentation, such as system configuration guides, software deployment procedures, or data recovery processes, to demonstrate their expertise in desktop management and systems administration.
• Certifications: Candidates should highlight any relevant certifications or training materials that demonstrate their expertise in desktop management and systems administration.

📝 Enhancement Note: As a remote position, candidates should be comfortable working in a remote, collaborative environment and have access to the necessary tools and resources to perform their job effectively. They should also be prepared to complete a background check and enhanced biometrics ID verification screening as part of the hiring process.

📌 Application Steps

To apply for this Desktop Systems Engineer 2 position:

1. Submit Application: Candidates should submit their application through the application link provided.
2. Prepare Portfolio: Candidates should prepare their portfolio, highlighting their experience with desktop management, software deployment, and systems administration. They should also include any relevant certifications or training materials that demonstrate their expertise in desktop management and systems administration.
3. Research Company: Candidates should research GovCIO's company culture and be prepared to discuss how their values and work environment align with their personal and professional goals.
4. Prepare for Technical Interview: Candidates should prepare for the technical interview by reviewing their technical skills and being ready to discuss their experience with desktop management, software deployment, and systems administration.

📝 Enhancement Note: As a remote position, candidates should be comfortable working in a remote, collaborative environment and have access to the necessary tools and resources to perform their job effectively. They should also be prepared to complete a background check and enhanced biometrics ID verification screening as part of the hiring process.