📍 Job Overview

Job Title: Datacenter Technician
Company: NTT DATA
Location: Bascharage, Capellen, Luxembourg
Job Type: Full-Time
Category: Server Administration & Infrastructure
Date Posted: June 9, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: Hybrid

🚀 Role Summary

Maintain and configure server and network hardware in datacenters.
Provide technical support, troubleshoot hardware failures, and escalate unresolved issues.
Collaborate with the engineering team for installations and repairs at client sites.
Ensure operational hardware and associated software are installed and functioning correctly.
Contribute to client engagement and team success by delivering quality solutions.

📝 Enhancement Note: This role requires a strong focus on hardware maintenance, troubleshooting, and client support, with a moderate level of installation and configuration tasks.

💻 Primary Responsibilities

Hardware Maintenance & Troubleshooting:
- Carry out routine server and network maintenance tasks in datacenters.
- Diagnose and troubleshoot hardware failures, escalating unresolved issues when appropriate.
- Maintain a log or list of required repairs.
Client Support & Engagement:
- Provide telephonic, remote, and on-site support to clients.
- Engage with clients and assist with software and hardware installation and break/fix functions at moderate levels of complexity.
- Contribute to client engagement and team success by working with the team to ensure a quality solution for the client.
Installation & Configuration:
- Ensure the operational hardware and associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
- Test installations and assist with fixing performance issues of installed software, escalating problems where applicable.

📝 Enhancement Note: This role requires a mix of proactive maintenance, reactive troubleshooting, and client-facing support tasks, with a moderate level of installation and configuration responsibilities.

🎓 Skills & Qualifications

Education: High school diploma or equivalent qualification.

Experience: Demonstrable related experience gained within a similar IT environment, with relevant operating systems on server platforms.

Required Skills:

Good interpersonal skills
Good verbal and written communication skills
Good problem-solving skills
Ability to take initiative and complete tasks on time within very little daily instruction
Ability to work as part of a team and communicate and work across different cultures and social groups
Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience
Ability to adapt to different requirements/scenarios
Relevant Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers)

Preferred Skills:

Relevant vendor and product certification together with the required vocational training completed
A+ certification

Required Languages:

English: Professional
French: Professional

📝 Enhancement Note: While a high school diploma is the minimum requirement, relevant vendor certifications and A+ certification are preferred for this role. Candidates should have strong communication, problem-solving, and client-facing skills.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate relevant experience in a similar IT environment with server and network hardware maintenance and troubleshooting.
Showcase client support and engagement skills through case studies or testimonials.
Highlight any relevant certifications or vocational training completed.

Technical Documentation:

Provide documentation or examples of hardware maintenance and troubleshooting procedures.
Include any relevant client support or engagement documentation.
Demonstrate understanding of Active Directory and any relevant server or network hardware configuration experience.

📝 Enhancement Note: As this role focuses on hardware maintenance and client support, candidates should emphasize these aspects in their portfolio, along with any relevant certifications or training.

💵 Compensation & Benefits

Salary Range: €35,000 - €45,000 per year (based on Luxembourg market rates for intermediate IT roles)

Benefits:

Competitive salary and benefits package
Opportunities for global career growth within NTT DATA
Hybrid working arrangement with a focus on work-life balance
Equal opportunity employer with a diverse and inclusive workplace

Working Hours: 40 hours per week, with flexibility for maintenance windows and project deadlines

📝 Enhancement Note: The salary range is estimated based on market rates for intermediate IT roles in Luxembourg. Benefits and working hours are based on the job listing and company information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global IT services and consulting, with a focus on digital transformation and business innovation.

Company Size: Large (over 100,000 employees worldwide)

Founded: 1967 (as NTT, later merged and rebranded as NTT DATA in 2010)

Team Structure:

The datacenter team consists of technicians, engineers, and managers responsible for maintaining and managing server and network hardware in datacenters.
The team works closely with other departments, such as engineering and client support, to ensure optimal performance and client satisfaction.

Development Methodology:

NTT DATA follows Agile methodologies for project management and software development.
The datacenter team uses a combination of proactive maintenance, reactive troubleshooting, and client support to ensure optimal performance and client satisfaction.

Company Website: https://www.nttdata.com/

📝 Enhancement Note: NTT DATA is a large, global IT services and consulting company with a focus on digital transformation and business innovation. The datacenter team works closely with other departments to ensure optimal performance and client satisfaction.

📈 Career & Growth Analysis

Server Administration Career Level: Intermediate (2-5 years of experience)

Reporting Structure: The datacenter technician reports to a team leader or manager within the datacenter team.

Technical Impact: Datacenter technicians play a crucial role in maintaining server and network hardware, ensuring optimal performance, and minimizing downtime. This role has a direct impact on the company's ability to provide reliable IT services to its clients.

Growth Opportunities:

Progression to senior datacenter technician or team lead roles within the datacenter team.
Opportunities to specialize in specific hardware or software areas, such as storage, networking, or virtualization.
Potential career paths within NTT DATA's global organization, including roles in engineering, consulting, or management.

📝 Enhancement Note: This role offers opportunities for career growth within the datacenter team and the broader NTT DATA organization. Candidates can progress to senior roles or specialize in specific hardware or software areas.

🌐 Work Environment

Office Type: Hybrid, with a mix of on-site and remote work.

Office Location(s): NTT DATA's Luxembourg office is located in Capellen, with datacenter facilities in Bascharage.

Workspace Context:

The on-site workspace includes datacenter facilities, with access to server and network hardware, tools, and testing devices.
The remote workspace includes access to remote management tools and virtualization platforms.
The datacenter team works closely with other departments, such as engineering and client support, to ensure optimal performance and client satisfaction.

Work Schedule: Flexible work schedule with a focus on maintenance windows, client support, and project deadlines.

📝 Enhancement Note: The hybrid work environment allows for a mix of on-site and remote work, with a focus on maintenance windows, client support, and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, problem-solving abilities, and cultural fit.
Technical Assessment: A hands-on assessment of hardware maintenance, troubleshooting, and client support skills.
Behavioral Interview: A discussion of past experiences and problem-solving approaches.
Final Interview: A meeting with the hiring manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight relevant experience in server and network hardware maintenance and troubleshooting.
Include any relevant certifications or vocational training completed.
Showcase client support and engagement skills through case studies or testimonials.

Technical Challenge Preparation:

Brush up on hardware maintenance, troubleshooting, and client support skills.
Familiarize yourself with relevant server and network hardware, tools, and testing devices.
Prepare for hands-on assessments and be ready to discuss past experiences and problem-solving approaches.

ATS Keywords:

Server Administration
Hardware Maintenance
Troubleshooting
Client Support
Datacenter
IT Infrastructure
Network Hardware
Active Directory
IT Services
IT Consulting

📝 Enhancement Note: The interview process focuses on assessing communication skills, problem-solving abilities, and relevant experience in hardware maintenance, troubleshooting, and client support. Candidates should highlight their technical skills and client support experience in their portfolio and interview preparation.

🛠 Technology Stack & Web Infrastructure

Server Technologies:

Familiarity with various server hardware, including rack-mountable servers, blade servers, and tower servers.
Experience with server operating systems, such as Windows Server and Linux (CentOS, Ubuntu, etc.).
Knowledge of server virtualization platforms, such as VMware vSphere or Microsoft Hyper-V.

Network Hardware:

Experience with network hardware, such as switches, routers, and firewalls.
Familiarity with network protocols, such as TCP/IP, DHCP, and DNS.
Knowledge of network virtualization platforms, such as VMware NSX or Cisco ACI.

Datacenter Infrastructure:

Experience with datacenter infrastructure, such as power distribution units (PDUs), uninterruptible power supplies (UPS), and cooling systems.
Familiarity with datacenter management platforms, such as DCIM tools.

Monitoring & Management Tools:

Experience with monitoring and management tools, such as Nagios, Zabbix, or SolarWinds.
Familiarity with remote management platforms, such as HP Integrated Lights-Out (iLO) or Dell Remote Access Controller (DRAC).

📝 Enhancement Note: This role requires a strong understanding of server and network hardware, as well as relevant operating systems, virtualization platforms, and management tools.

👥 Team Culture & Values

NTT DATA Values:

Clients First: Understand and exceed client expectations, putting clients at the center of all we do.
Trust and Integrity: Build relationships based on trust, honesty, and transparency.
Innovation and Creativity: Foster a culture of innovation and creativity to drive business growth.
Quality and Excellence: Strive for the highest quality and excellence in all our endeavors.
One NTT DATA: Work together as one team, leveraging our global capabilities and resources.

Collaboration Style:

The datacenter team works closely with other departments, such as engineering and client support, to ensure optimal performance and client satisfaction.
The team follows a collaborative approach, with regular communication, knowledge sharing, and technical mentoring.

📝 Enhancement Note: NTT DATA's values emphasize client focus, trust, innovation, quality, and teamwork. The datacenter team works closely with other departments to ensure optimal performance and client satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Keeping up with the latest hardware and software technologies in a rapidly evolving IT landscape.
Troubleshooting complex hardware and software issues in a timely and efficient manner.
Maintaining optimal performance and availability of server and network hardware in a 24/7 datacenter environment.

Learning & Development Opportunities:

Opportunities to gain experience with the latest hardware and software technologies.
Access to training and certification programs to advance technical skills and knowledge.
Opportunities to work on diverse projects and gain exposure to different industries and client environments.

📝 Enhancement Note: This role offers opportunities to gain experience with the latest hardware and software technologies, as well as access to training and certification programs to advance technical skills and knowledge.

💡 Interview Preparation

Technical Questions:

Hardware Maintenance & Troubleshooting:
- Describe a complex hardware issue you've encountered and how you resolved it.
- How do you approach hardware maintenance and troubleshooting in a datacenter environment?
- How do you ensure optimal performance and availability of server and network hardware in a 24/7 environment?
Client Support:
- Describe a challenging client support situation you've faced and how you handled it.
- How do you prioritize and manage multiple client support requests simultaneously?
- How do you ensure client satisfaction and build strong client relationships?

Company & Culture Questions:

How do you align with NTT DATA's values and culture?
How do you approach working collaboratively with other departments, such as engineering and client support?
How do you stay up-to-date with the latest hardware and software technologies in a rapidly evolving IT landscape?

Portfolio Presentation Strategy:

Highlight relevant experience in server and network hardware maintenance and troubleshooting.
Include any relevant certifications or vocational training completed.
Showcase client support and engagement skills through case studies or testimonials.
Demonstrate an understanding of NTT DATA's values and culture, as well as the company's focus on client satisfaction and innovation.

📝 Enhancement Note: The interview process focuses on assessing technical skills in hardware maintenance, troubleshooting, and client support, as well as cultural fit and alignment with NTT DATA's values and culture.

📌 Application Steps

To apply for this datacenter technician position:

Submit your application through the application link provided.
Customize your portfolio with relevant experience in server and network hardware maintenance and troubleshooting, as well as any relevant certifications or vocational training completed.
Tailor your resume to highlight relevant skills and experience in hardware maintenance, troubleshooting, and client support.
Prepare for technical interviews by brushing up on your hardware maintenance, troubleshooting, and client support skills, and familiarizing yourself with relevant server and network hardware, tools, and testing devices.
Research NTT DATA's company culture, values, and focus on client satisfaction and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Datacenter Technician