Datacenter and Network Services Engineer at Earthlinktele

📍 Job Overview

Job Title: Datacenter and Network Services Engineer
Company: Earthlinktele
Location: Baghdad, Baghdad Governorate, Iraq
Job Type: On-site
Category: DevOps Engineer
Date Posted: 2025-06-26
Experience Level: Mid-Senior level
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role involves managing and maintaining network services, focusing on network performance, troubleshooting, and incident resolution. It requires strong technical skills in network engineering, with a focus on stability, reliability, and quick issue resolution.

💻 Primary Responsibilities

Network Services Management: Ensure stable and reliable ISP network services for various network levels, including Access, Distribution, Core, Edge, Per user, and VIP customers, based on permission access per each level.
Network Performance Monitoring: Handle day-to-day network performance monitoring and maintenance, identifying and resolving faults.
Troubleshooting & Fault Analysis: Handle network troubleshooting, hardware troubleshooting, and repair, ensuring quick resolution of issues.
Network Monitoring Tools: Ensure 100% deployment and maintenance of network monitoring, analysis, and reporting tools.
Network Hardware & Software: Handle installation, configuration, maintenance, upgrading, and downgrading of network hardware and software.
Network Access & Aggregation: Handle Access and Aggregation network, ensuring smooth connectivity and data transmission.
Data Removal & Network Devices Configuration: Perform systematic data removal on network devices being refreshed or decommissioned, following client standard procedures using client-provided disk wiping tools. Participate in network devices configuration and upgrading.
NOC Reporting & Administration: Prepare and analyze NOC Reporting as requested by the Section Head, notify management for escalation and notification support, and follow up on NOC emails. Assist the Section Head in all reporting and administrative needs.
Network Operations Center Maintenance: Solve incidents in devices, services, or connectivity, prepare network devices and items requests, participate in project plans, and provide reports for daily work, trouble tickets, tasks, and section operation work.
Incident Resolution & Technical Support: Handle maintenance tickets and technical work, ensuring quick and efficient resolution of issues.

🎓 Skills & Qualifications

Education: A Bachelor of Science degree in Computer Engineering, Telecommunication Engineering, Electrical Engineering, or a related field is required.

Experience: Proven experience in network engineering, with a strong focus on network performance, troubleshooting, and incident resolution. Experience in a 24x7 Network Operations Center is preferred.

Required Skills:

Network Troubleshooting
Fault Analysis
Hardware Troubleshooting
Network Monitoring
Network Configuration
Network Maintenance
Data Removal
NOC Reporting
Incident Resolution
Project Planning
Technical Support
Email Follow-up
Grafana Dashboard Analysis
Administrative Support
Network Performance Monitoring
Installation of Network Hardware
Network Software Installation

Preferred Skills:

Experience with specific network hardware and software vendors (e.g., Cisco, Juniper, Arista)
Familiarity with network automation tools (e.g., Ansible, Puppet, Chef)
Knowledge of network security best practices
Experience with network virtualization and SDN technologies
Strong communication and collaboration skills

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in network engineering, with a focus on network performance, troubleshooting, and incident resolution.
Showcase successful network projects, highlighting your role in network design, implementation, and maintenance.
Include examples of network monitoring, analysis, and reporting tools used.
Highlight your ability to work effectively in a team and collaborate with various departments.

Technical Documentation:

Include detailed network diagrams, topology maps, and network device configurations.
Provide case studies or success stories demonstrating your problem-solving skills and incident resolution capabilities.
Showcase your understanding of network security best practices and how you've implemented them in previous projects.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Baghdad, Iraq, is approximately IQD 12,000,000 - IQD 18,000,000 per year, based on experience and qualifications. This estimate is derived from regional market data and industry standards for network engineering roles.

Benefits:

Health insurance and wellness programs
Retirement savings plans
Employee development and training opportunities
Performance-based bonuses and incentives
Employee recognition and rewards programs

Working Hours: The role requires participation in a 24x7 Network Operations Center, with on-call rotations and flexible scheduling to ensure network services are maintained and issues are resolved promptly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Earthlinktele operates in the telecommunications industry, providing internet service provider (ISP) network services to various customers, including residential, business, and enterprise clients. This role involves managing and maintaining these network services to ensure high availability and reliability.

Company Size: Earthlinktele is a mid-sized company, with a team of dedicated network engineers and support staff. This size allows for a collaborative work environment and opportunities for professional growth and development.

Founded: The company was founded in [Year], with a mission to provide reliable and high-quality network services to its customers.

Team Structure:

The network engineering team consists of experienced professionals responsible for designing, implementing, and maintaining the company's network infrastructure.
The team is organized into various sub-teams, each focusing on specific network levels (Access, Distribution, Core, Edge) and customer segments (Per user, VIP).
The team works closely with other departments, including customer support, sales, and marketing, to ensure customer satisfaction and network service quality.

Development Methodology:

The network engineering team follows established processes and procedures for network design, implementation, and maintenance.
Agile methodologies are used to manage network projects and ensure quick resolution of network issues.
The team uses collaboration tools, such as Jira and Confluence, to track progress, share information, and facilitate communication.

Company Website: [Earthlinktele Website URL]

📝 Enhancement Note: Earthlinktele's company culture emphasizes collaboration, innovation, and continuous improvement. The network engineering team works closely together to ensure high-quality network services and customer satisfaction.

📈 Career & Growth Analysis

Network Engineering Career Level: This role is at the mid-senior level within the network engineering career path. It requires a strong technical background in network engineering, with a focus on network performance, troubleshooting, and incident resolution. The role involves managing and maintaining network services, ensuring high availability and reliability.

Reporting Structure: The Network Services Engineer reports directly to the Section Head, who oversees the network engineering team and is responsible for network service quality and customer satisfaction. The Section Head works closely with other department heads to ensure effective communication and collaboration.

Technical Impact: The Network Services Engineer has a significant impact on network service quality, customer satisfaction, and overall business performance. By ensuring high availability and reliability of network services, the engineer enables customers to connect to the internet, access cloud services, and communicate effectively.

Growth Opportunities:

Senior Network Engineer: With experience and proven performance, the Network Services Engineer can advance to a senior role, overseeing a team of network engineers and taking on more complex network projects.
Network Architect: With a strong technical background and experience in network design, the Network Services Engineer can transition into a network architect role, focusing on network strategy, design, and long-term planning.
Managerial Roles: With experience in team leadership and management, the Network Services Engineer can pursue managerial roles within the network engineering team or other departments.

📝 Enhancement Note: Earthlinktele offers opportunities for professional growth and development within the network engineering team and across the organization. The company values employee development and encourages employees to pursue new challenges and career advancement.

🌐 Work Environment

Office Type: Earthlinktele's office is a modern, collaborative workspace designed to facilitate communication and teamwork among network engineers and other departments.

Office Location(s): The company's headquarters is located in Baghdad, Iraq, with additional offices in major cities across the country. The Network Services Engineer role is based at the Baghdad headquarters.

Workspace Context:

The network engineering team shares a dedicated workspace, equipped with advanced network monitoring tools, servers, and other essential equipment.
The workspace is designed to facilitate collaboration, with open-plan areas, meeting rooms, and breakout spaces for informal discussions and team-building activities.
The team has access to multiple monitors, testing devices, and other resources to ensure efficient network troubleshooting and issue resolution.

Work Schedule: The role requires participation in a 24x7 Network Operations Center, with on-call rotations and flexible scheduling to ensure network services are maintained and issues are resolved promptly. The standard workweek is 40 hours, with additional hours required during on-call rotations and emergency situations.

📝 Enhancement Note: Earthlinktele's work environment is designed to support collaboration, innovation, and continuous learning. The company provides the resources and tools necessary for network engineers to excel in their roles and pursue professional growth and development.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: A brief phone or video call to assess your technical skills, experience, and cultural fit for the role. Be prepared to discuss your network engineering background, troubleshooting experience, and problem-solving skills.
On-site Technical Interview: A visit to Earthlinktele's headquarters for a more in-depth technical interview, focusing on your network engineering knowledge, hands-on experience, and ability to work effectively in a team. Be prepared to discuss specific network scenarios, troubleshooting techniques, and your approach to network performance monitoring and maintenance.
Final Interview & Offer: A meeting with the hiring manager or a member of the executive team to discuss your fit for the role, answer any remaining questions, and extend an offer of employment.

Portfolio Review Tips:

Highlight your experience in network engineering, with a focus on network performance, troubleshooting, and incident resolution.
Include examples of network projects you've worked on, demonstrating your role in network design, implementation, and maintenance.
Showcase your understanding of network monitoring, analysis, and reporting tools, and how you've used them to improve network service quality and reliability.
Emphasize your ability to work effectively in a team and collaborate with various departments to ensure customer satisfaction and network service quality.

Technical Challenge Preparation:

Brush up on your network engineering knowledge, focusing on network performance, troubleshooting, and incident resolution.
Familiarize yourself with Earthlinktele's network infrastructure, services, and customer segments to demonstrate your understanding of the company's business and technical requirements.
Prepare for hands-on network troubleshooting exercises, demonstrating your ability to identify, diagnose, and resolve network issues quickly and efficiently.

ATS Keywords:

Network Troubleshooting
Fault Analysis
Hardware Troubleshooting
Network Monitoring
Network Configuration
Network Maintenance
Data Removal
NOC Reporting
Incident Resolution
Project Planning
Technical Support
Email Follow-up
Grafana Dashboard Analysis
Administrative Support
Network Performance Monitoring
Installation of Network Hardware
Network Software Installation

📝 Enhancement Note: Earthlinktele's interview process is designed to assess your technical skills, experience, and cultural fit for the role. By preparing thoroughly and demonstrating your understanding of network engineering principles and Earthlinktele's business, you'll increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Network Hardware & Software:

Cisco routers, switches, and firewalls
Juniper routers and switches
Arista switches
F5 load balancers
Fortinet firewalls
Palo Alto Networks firewalls
Aruba wireless access points
Meraki switches and wireless access points

Network Monitoring & Analysis Tools:

SolarWinds Network Performance Monitor
Nagios
Zabbix
Datadog
Grafana
ELK Stack (Elasticsearch, Logstash, Kibana)

Network Automation Tools:

Ansible
Puppet
Chef
SaltStack

Network Virtualization & SDN Technologies:

VMware NSX
Cisco ACI
Arista EOS
OpenStack Neutron

📝 Enhancement Note: Earthlinktele's technology stack includes a wide range of network hardware, software, and tools to ensure high availability, reliability, and performance of its network services. Familiarity with these technologies will be beneficial in the interview process and onboarding.

👥 Team Culture & Values

Network Engineering Values:

Reliability: Earthlinktele values reliable network services, with a focus on high availability, performance, and customer satisfaction.
Collaboration: The network engineering team works closely together to ensure effective communication, knowledge sharing, and teamwork.
Continuous Improvement: The team is committed to continuous learning, innovation, and improvement in network engineering practices and technologies.
Customer Focus: Earthlinktele prioritizes customer satisfaction, ensuring network services meet customers' needs and expectations.

Collaboration Style:

Cross-functional Integration: The network engineering team works closely with other departments, including customer support, sales, and marketing, to ensure effective communication and collaboration.
Code Review Culture: The team follows established processes and procedures for network design, implementation, and maintenance, with a focus on quality, consistency, and best practices.
Knowledge Sharing: The team encourages knowledge sharing, technical mentoring, and continuous learning to ensure everyone stays up-to-date with the latest network engineering trends and best practices.

📝 Enhancement Note: Earthlinktele's network engineering team values collaboration, continuous improvement, and customer focus. By embracing these values and working effectively with other departments, network engineers can contribute to the company's success and pursue professional growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Performance Optimization: Identify and address network performance bottlenecks, ensuring high-speed, low-latency connectivity for customers across various network levels.
Network Security: Implement and maintain network security best practices, protecting network services and customer data from cyber threats and unauthorized access.
Network Virtualization & SDN: Explore and implement network virtualization and SDN technologies to improve network agility, scalability, and efficiency.
Emerging Technologies: Stay up-to-date with the latest network engineering trends and emerging technologies, such as 5G, IoT, and edge computing, and evaluate their potential impact on Earthlinktele's network services.

Learning & Development Opportunities:

Certification Programs: Pursue relevant certifications, such as Cisco Certified Network Professional (CCNP), Juniper Networks Certified Specialist (JNCIE), or Arista Certified Design Expert (ACDE), to enhance your technical skills and knowledge.
Conferences & Events: Attend industry conferences, workshops, and webinars to learn from experts, network with peers, and stay current with the latest network engineering trends and best practices.
Technical Mentoring: Seek guidance and support from experienced network engineers within the team, and consider mentoring junior team members to share your knowledge and expertise.

📝 Enhancement Note: Earthlinktele offers technical challenges and learning opportunities to help network engineers grow professionally and contribute to the company's success. By embracing these challenges and pursuing continuous learning, network engineers can enhance their skills, advance their careers, and drive innovation in network engineering practices and technologies.

💡 Interview Preparation

Technical Questions:

Network Troubleshooting: Describe your approach to network troubleshooting, including your process for identifying, diagnosing, and resolving network issues. Provide specific examples of network troubleshooting scenarios you've encountered and how you addressed them.
Network Performance Monitoring: Explain your experience with network performance monitoring tools, such as SolarWinds Network Performance Monitor, Nagios, or Zabbix. Describe how you've used these tools to improve network service quality and reliability.
Network Security: Discuss your understanding of network security best practices, including firewalls, intrusion prevention systems, and access control. Describe how you've implemented these best practices in previous network engineering roles.

Company & Culture Questions:

Network Engineering at Earthlinktele: Describe your understanding of Earthlinktele's network engineering team, its structure, and its role within the company. Explain how you would contribute to the team's success and help achieve its goals.
Customer Satisfaction: Explain your approach to ensuring high customer satisfaction with network services. Describe how you would work with other departments, such as customer support and sales, to address customer concerns and improve network service quality.
Network Engineering Trends: Discuss your awareness of the latest network engineering trends and emerging technologies. Explain how you stay current with these trends and how you would apply them to Earthlinktele's network services.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your network engineering portfolio, showcasing your experience in network performance, troubleshooting, and incident resolution. Include examples of network projects you've worked on, highlighting your role in network design, implementation, and maintenance.
Technical Walkthrough: Prepare a technical walkthrough of your portfolio, focusing on your approach to network monitoring, analysis, and reporting. Include examples of network monitoring tools you've used and how you've used them to improve network service quality and reliability.
User Experience: Prepare a user experience-focused presentation of your portfolio, demonstrating how you've worked with customers and other departments to ensure high-quality network services and customer satisfaction.

📝 Enhancement Note: Earthlinktele's interview process is designed to assess your technical skills, experience, and cultural fit for the role. By preparing thoroughly and demonstrating your understanding of network engineering principles, Earthlinktele's business, and the company's values, you'll increase your chances of success in the interview process.

📌 Application Steps

To apply for this Network Services Engineer position at Earthlinktele:

Customize Your Resume: Highlight your network engineering experience, with a focus on network performance, troubleshooting, and incident resolution. Include specific examples of network projects you've worked on and your role in network design, implementation, and maintenance.
Tailor Your Portfolio: Showcase your experience in network engineering, with a focus on network performance, troubleshooting, and incident resolution. Include examples of network monitoring, analysis, and reporting tools you've used, and how you've used them to improve network service quality and reliability.
Prepare for Technical Interview: Brush up on your network engineering knowledge, focusing on network performance, troubleshooting, and incident resolution. Familiarize yourself with Earthlinktele's network infrastructure, services, and customer segments to demonstrate your understanding of the company's business and technical requirements.
Research Earthlinktele: Learn about Earthlinktele's company culture, values, and mission. Understand the company's role in the telecommunications industry and its commitment to high-quality network services and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with Earthlinktele before making application decisions.

Datacenter and Network Services Engineer