📍 Job Overview

Job Title: Database Assistant
Company: UNHCR, the UN Refugee Agency
Location: São Paulo, São Paulo, Brazil
Job Type: On-site
Category: Data Management & Analysis
Date Posted: August 1, 2025
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Support Individual Giving Database area, prepare reports with KPIs, create segmentation lists, data updating and cleansing.
Impact: Ensure accurate and reliable information for strategic planning and decision-making to boost income generation and donor database growth.

💻 Primary Responsibilities

📝 Enhancement Note: The role involves supporting daily operational processes, data management, and analysis to drive informed decision-making and income generation strategies.
Data Management & Analysis: Prepare reports with key performance indicators (KPIs), maintain databases, and generate statistical reports.
Segmentation & Data Cleansing: Create segmentation lists for vendors and ensure data accuracy through updating and cleansing processes.
Project Support: Contribute to new projects and system integrations, such as CRM migration and potential changes to donation billing structures.
Collaboration: Work closely with the Data Management Associate, Individual Giving Officer, and other stakeholders to ensure consistent and accurate information flow.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent in Marketing, Computer Science, Business Administration, Social Sciences, or related fields.

Experience:

Minimum 2 years of relevant experience in data management and analysis, with a focus on fundraising strategies.
At least 3 years of experience working with Salesforce CRM.
Proven experience in using Power BI for data visualization and reporting.
Expertise in building customer journeys using the Selligent platform and operating payment gateways.
Programming knowledge, particularly in SQL and R, is an asset.
Prior experience in non-profit organizations is desirable.

Required Skills:

Proficiency in data management and analysis.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Strong attention to detail and commitment to data accuracy.

Preferred Skills:

Knowledge of fundraising strategies and donor management.
Experience with CRM migration and system integrations.
Familiarity with UNHCR's operations and context.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in data management and analysis through previous projects or case studies.
Showcase experience with Salesforce CRM, Power BI, and other relevant tools.
Highlight any experience in fundraising strategies, customer journey building, or payment gateway operations.

Technical Documentation:

Provide examples of reports, dashboards, or visualizations created using Power BI or similar tools.
Include any documentation or guides created for data management processes, system integrations, or training purposes.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not specified. However, based on market research and regional adjustments for Brazil, the estimated salary range for a Database Assistant with 2-5 years of experience is approximately BRL 5,000 - 8,000 per month.

Benefits:

Comprehensive medical and health insurance.
Retirement plan contributions.
Life and disability insurance.
Generous leave and holiday entitlements.
Professional development opportunities.

Working Hours: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 5:00 PM. Occasional overtime may be required to meet project deadlines or during peak periods.

🎯 Team & Company Context

🏢 Company Culture

Industry: Non-profit, humanitarian sector, focusing on refugee assistance and protection.

Company Size: Medium to large, with a global presence and multiple locations worldwide.

Founded: 1950, as a branch of the United Nations.

Team Structure:

The Database Assistant will report directly to the PSP’s Data Management Associate and the Individual Giving Officer.
The role will collaborate with various teams, including Data Management, Individual Giving, and other relevant departments.

Development Methodology:

UNHCR follows a structured approach to data management, with a focus on accuracy, consistency, and timeliness.
The organization uses various tools and platforms, including Salesforce CRM, Power BI, and Selligent, to manage data and drive informed decision-making.

Company Website: https://www.unhcr.org/

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position in the data management and analysis field, focusing on fundraising strategies and donor database growth.

Reporting Structure: The Database Assistant will report directly to the PSP’s Data Management Associate and the Individual Giving Officer, with regular guidance and support.

Technical Impact: The role will have a direct impact on income generation strategies, donor database growth, and overall fundraising efforts by providing accurate and reliable data for strategic planning and decision-making.

Growth Opportunities:

Develop expertise in fundraising strategies, data analysis, and management.
Gain experience working with a global non-profit organization and its various departments.
Potential opportunities for career progression into more senior roles within the data management and analysis field or related areas, such as fundraising or donor management.

🌐 Work Environment

Office Type: Modern, professional office environment with a focus on collaboration and teamwork.

Office Location(s): São Paulo, Brazil, with potential for remote work depending on the organization's policies and the individual's role and responsibilities.

Workspace Context:

The office is equipped with modern technology and tools to support data management, analysis, and reporting tasks.
The workspace encourages collaboration and teamwork, with opportunities for knowledge sharing and professional development.
The office is located in a convenient and accessible area, with nearby amenities and public transportation options.

Work Schedule: Full-time position with standard working hours, Monday to Friday, 9:00 AM to 5:00 PM. Occasional overtime may be required to meet project deadlines or during peak periods.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: The hiring manager will review the application, focusing on the candidate's relevant experience, education, and skills.
Phone or Video Screen: A brief phone or video call to assess communication skills, motivation, and cultural fit.
On-site Interview: A face-to-face interview with the hiring manager and potentially other team members to discuss the role, responsibilities, and expectations in more detail. The interview may include behavioral questions, scenario-based questions, and technical assessments.
Final Decision: The hiring manager will make a final decision based on the candidate's qualifications, interview performance, and fit with the team and organization.

Portfolio Review Tips:

Highlight relevant data management and analysis projects, focusing on fundraising strategies, customer journey building, and payment gateway operations.
Include examples of reports, dashboards, or visualizations created using Power BI or similar tools.
Emphasize any experience working with Salesforce CRM, Selligent platform, or other relevant tools.

Technical Challenge Preparation:

Brush up on data management and analysis skills, with a focus on fundraising strategies, customer journey building, and payment gateway operations.
Familiarize yourself with UNHCR's mission, values, and operations to demonstrate a strong understanding of the organization and its context.
Prepare for behavioral and scenario-based questions that assess your problem-solving skills, communication, and teamwork abilities.

ATS Keywords: Data Management, Data Analysis, Salesforce CRM, Power BI, Fundraising Strategies, Customer Journey Building, Payment Gateways, SQL, R, Non-profit, UNHCR, Data Visualization, Report Development, Data Cleansing, Segmentation Lists, Project Support, System Integrations.

🛠 Technology Stack & Web Infrastructure

Data Management & Analysis Tools:

Salesforce CRM: A customer relationship management platform used to track and manage donor data, fundraising efforts, and other relevant information.
Power BI: A business intelligence platform used to create interactive visualizations, dashboards, and reports to analyze and present data.
Selligent: A marketing automation platform used to build and manage customer journeys, personalize communication, and optimize marketing campaigns.
Payment Gateways: Various payment gateways and processing platforms to facilitate secure and efficient transactions.

Programming Languages & Tools:

SQL: A standard language for managing and manipulating relational databases, used to extract, transform, and load data for analysis and reporting purposes.
R: A programming language and environment designed for statistical computing and graphics, used for data analysis, modeling, and visualization.

Office Suite & Productivity Tools:

Microsoft Office Suite: A collection of productivity software, including Word, Excel, PowerPoint, and other tools used for document creation, data analysis, and presentation purposes.
Google Workspace: A collection of cloud-based productivity tools, including Gmail, Google Drive, Google Docs, Sheets, and Slides, used for collaboration, communication, and data management.

👥 Team Culture & Values

Web Development Values:

Accuracy & Reliability: UNHCR places a strong emphasis on accurate and reliable data to drive informed decision-making and strategic planning.
Collaboration & Teamwork: The organization values collaboration and teamwork, with a focus on knowledge sharing, professional development, and continuous learning.
Innovation & Adaptability: UNHCR encourages innovation and adaptability, with a commitment to staying up-to-date with the latest tools, technologies, and best practices in data management and analysis.

Collaboration Style:

Cross-functional Integration: The Database Assistant will work closely with various teams, including Data Management, Individual Giving, and other relevant departments, to ensure consistent and accurate information flow.
Code Review Culture: UNHCR follows a structured approach to data management, with a focus on accuracy, consistency, and timeliness. The organization encourages peer review and feedback to maintain high-quality data standards.
Knowledge Sharing & Mentoring: The organization values knowledge sharing and mentoring, with opportunities for professional development and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Data Management & Analysis: Develop expertise in data management and analysis, with a focus on fundraising strategies, customer journey building, and payment gateway operations.
Data Visualization & Reporting: Create engaging and informative visualizations, dashboards, and reports using Power BI or similar tools to communicate complex data insights effectively.
System Integrations: Collaborate with various teams to support new projects and system integrations, such as CRM migration and potential changes to the donation billing structure.

Learning & Development Opportunities:

Technical Skill Development: Enhance your skills in data management, analysis, and visualization using relevant tools and platforms, such as Salesforce CRM, Power BI, and Selligent.
Career Progression: Gain experience working with a global non-profit organization and its various departments to build a strong foundation for career progression within the data management and analysis field or related areas, such as fundraising or donor management.
Professional Networking: Establish connections with industry professionals, attend conferences, and participate in online communities to expand your knowledge and opportunities.

💡 Interview Preparation

Technical Questions:

Data Management & Analysis: Describe your experience with data management and analysis, focusing on fundraising strategies, customer journey building, and payment gateway operations.
Salesforce CRM: Explain your experience with Salesforce CRM and how you have used it to manage donor data, fundraising efforts, and other relevant information.
Power BI: Demonstrate your proficiency in Power BI by discussing your experience creating visualizations, dashboards, and reports to communicate complex data insights effectively.

Company & Culture Questions:

UNHCR's Mission & Values: Explain your understanding of UNHCR's mission, values, and operations, and how your skills and experience align with the organization's goals and objectives.
Team Dynamics: Describe your experience working in a team environment and how you have contributed to collaborative and productive team dynamics.
Problem-Solving: Provide examples of your problem-solving skills, focusing on data management, analysis, and visualization challenges.

Portfolio Presentation Strategy:

Data Management & Analysis: Highlight relevant data management and analysis projects, focusing on fundraising strategies, customer journey building, and payment gateway operations.
Salesforce CRM: Include examples of your experience working with Salesforce CRM to manage donor data, fundraising efforts, and other relevant information.
Power BI: Showcase your proficiency in Power BI by presenting visualizations, dashboards, and reports that effectively communicate complex data insights.

📌 Application Steps

To apply for this Database Assistant position:

Submit Your Application: Visit the UNHCR careers website and search for the job listing using the job title and location. Click on the job title to access the job description and application form.
Tailor Your Resume: Highlight your relevant experience, education, and skills in data management, analysis, and visualization, with a focus on fundraising strategies, customer journey building, and payment gateway operations.
Prepare Your Portfolio: Include examples of your best work in data management, analysis, and visualization, showcasing your proficiency with relevant tools and platforms, such as Salesforce CRM, Power BI, and Selligent.
Research UNHCR: Familiarize yourself with UNHCR's mission, values, and operations to demonstrate a strong understanding of the organization and its context.
Practice Interview Questions: Prepare for behavioral and scenario-based questions that assess your problem-solving skills, communication, and teamwork abilities, as well as technical questions related to data management, analysis, and visualization.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

Tailor every section specifically to data management and analysis roles, with a focus on fundraising strategies, customer journey building, and payment gateway operations.
Include relevant tools and platforms, such as Salesforce CRM, Power BI, and Selligent, to highlight the candidate's proficiency and experience.
Emphasize the candidate's ability to work collaboratively with various teams, including Data Management, Individual Giving, and other relevant departments, to ensure consistent and accurate information flow.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information only.
Only include Enhancement Notes when making significant inferences about the role, team structure, or data management processes, with clear reasoning based on web technology industry standards and available information.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute data management, analysis, and visualization-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and data management specialization.

Industry Expertise:

Include specific data management, analysis, and visualization tools and platforms relevant to the role, such as Salesforce CRM, Power BI, and Selligent.
Address data management career progression paths and technical leadership opportunities in data analysis and visualization.
Provide tactical advice for data management and analysis portfolio development, live demonstrations, and project case studies.
Include data management and analysis interview preparation and coding challenge guidance.
Emphasize data accuracy, consistency, and timeliness principles, as well as user experience design and accessibility standards.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use data management, analysis, and visualization industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to data management and analysis professionals.
Provide actionable insights that give data management and analysis candidates a competitive advantage.
Focus on data management team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize data management and analysis best practices, with a focus on fundraising strategies, customer journey building, and payment gateway operations.
Include specific portfolio requirements tailored to the data management discipline and role level.
Address data accuracy, consistency, and timeliness principles, as well as user experience design and accessibility standards.
Focus on problem-solving methods, performance optimization, and scalable data architecture.
Include technical presentation skills and stakeholder communication for data management and analysis projects.

Avoid:

Generic business jargon not relevant to data management, analysis, or visualization roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific data management, analysis, or visualization role.
Marketing language unrelated to data management, analysis, or visualization.

Database Assistant