📍 Job Overview

• Job Title: Database Administrator (Level 2)
• Company: Johnson Matthey
• Location: Kuala Lumpur, Malaysia
• Job Type: Full-time, On-site (Shift Required)
• Category: Database Administration
• Date Posted: 2025-06-20

🚀 Role Summary

• Key Responsibilities: Provide implementation and technical support for databases, including planning, installation, ongoing management, monitoring, troubleshooting, and decommissioning. Analyze and troubleshoot incidents and problems, and maintain a secure systems environment.
• Key Skills: Microsoft SQL Server, Oracle Database, operational support, planning, installation, management, monitoring, troubleshooting, decommissioning, customer service, process compliance, standardization, ITIL principles.
• Shift Requirement: The role requires working on a shift basis (24x5) and being based in the KL Sentral Office.

📝 Enhancement Note: This role focuses on day-to-day operational support for databases, requiring a strong understanding of Microsoft SQL Server and Oracle Database, as well as excellent customer service skills.

💻 Primary Responsibilities

• Database Management: Plan, install, manage, monitor, troubleshoot, and decommission databases following operational policies and processes.
• Incident & Problem Management: Analyze, troubleshoot, and implement approved and standardized resolutions for incidents and problems reported by users.
• Service Request Management: Monitor environments, respond to service requests, change requests, and problem management.
• Business Continuity & Disaster Recovery: Adhere to and execute approved BCP/DR processes.
• Documentation: Support L3 teams in updating documentations and keep it up to date in line with JM standards and policies.

📝 Enhancement Note: This role requires a high level of technical proficiency in database management and troubleshooting, as well as strong problem-solving skills and a customer-focused mindset.

🎓 Skills & Qualifications

Education: Relevant degree or diploma in Computer Science, Information Technology, or a related field.

Experience: Significant operational experience in Microsoft SQL Server and Oracle Database in a Level 2 role providing day-to-day operational support.

Required Skills:

• Proficient in Microsoft SQL Server and Oracle Database.
• Working knowledge of planning, installation, on-going management, monitoring, troubleshooting, and decommissioning of IT services and technologies.
• Proficiency in customer service aspect of technology delivery.
• Good understanding of importance of process compliance and standardization.
• Awareness of ITIL principles.

Preferred Skills:

• Experience working in a shift-based role.
• Familiarity with ITIL processes and best practices.
• Knowledge of database performance tuning and optimization.

📝 Enhancement Note: While not explicitly stated, having experience with database performance tuning and optimization would be beneficial for this role, as it would enable the candidate to proactively identify and address performance issues.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate proficiency in Microsoft SQL Server and Oracle Database through relevant projects or case studies.
• Showcase problem-solving skills and customer service mindset through examples of resolving complex database issues or user requests.
• Highlight understanding of process compliance and standardization through examples of implementing or improving database management processes.

Technical Documentation:

• Provide documentation or walkthroughs of complex database issues resolved, highlighting the troubleshooting process and resolution.
• Include examples of database performance tuning and optimization, explaining the steps taken to improve performance.

📝 Enhancement Note: As this role focuses on operational support, the portfolio should emphasize problem-solving skills and customer service, rather than showcasing complex database designs or architecture.

💵 Compensation & Benefits

Salary Range: Not specified. According to Glassdoor, the average salary for a Database Administrator in Kuala Lumpur is approximately RM 6,000 - RM 9,000 per month (USD 1,400 - USD 2,100). However, this role may pay more due to its shift requirement and level 2 experience.

Benefits:

• Retirement savings
• Life and disability insurance
• Commuter allowances and loans
• Medical plans / health assessments

Working Hours: 40 hours per week, with shift work required (24x5).

📝 Enhancement Note: While the salary range is not specified, the role's shift requirement and level 2 experience suggest that it may pay more than the average Database Administrator salary in Kuala Lumpur.

🎯 Team & Company Context

Company Culture:

• Industry: Johnson Matthey operates in the chemical and materials industry, focusing on sustainable technology and reducing carbon emissions.
• Company Size: Medium-sized company with a global presence.
• Founded: 1817
• Team Structure: The IT team at Johnson Matthey consists of various roles, including Database Administrators, working together to support the company's global operations.
• Development Methodology: Not specified, but the role's focus on operational support suggests a structured, process-driven approach to database management.

Company Website: https://www.matthey.com/

📝 Enhancement Note: While the company's development methodology is not specified, the role's focus on operational support and process compliance suggests a structured approach to database management, such as ITIL or COBIT.

🌐 Work Environment

Office Type: On-site, with a requirement to work on a shift basis (24x5) and be based in the KL Sentral Office.

Office Location(s): Kuala Lumpur, Malaysia

Workspace Context:

• The role requires working in a shift-based environment, with a focus on providing round-the-clock support for databases.
• The KL Sentral Office is a modern, collaborative workspace, with multiple monitors and testing devices available for use.
• The work environment is likely to be dynamic and fast-paced, with a focus on quick issue resolution and customer service.

Work Schedule: Shift work, with a requirement to work on a 24x5 basis.

📝 Enhancement Note: The shift requirement for this role suggests a dynamic and fast-paced work environment, with a focus on quick issue resolution and customer service.

📄 Application & Technical Interview Process

Interview Process:

1. Technical Assessment: A hands-on assessment of the candidate's database management and troubleshooting skills, focusing on Microsoft SQL Server and Oracle Database.
2. Behavioral Questions: Questions focusing on the candidate's problem-solving skills, customer service mindset, and ability to work in a shift-based environment.
3. Team Fit Assessment: An interview with the IT team to assess the candidate's cultural fit and ability to work collaboratively.

Portfolio Review Tips:

• Highlight relevant projects or case studies demonstrating proficiency in Microsoft SQL Server and Oracle Database.
• Include examples of complex database issues resolved, explaining the troubleshooting process and resolution.
• Emphasize customer service mindset and problem-solving skills through relevant examples.

Technical Challenge Preparation:

• Brush up on Microsoft SQL Server and Oracle Database skills, focusing on database management, monitoring, and troubleshooting.
• Familiarize oneself with ITIL principles and processes related to incident and problem management.
• Prepare for behavioral questions focusing on problem-solving skills, customer service mindset, and shift work experience.

ATS Keywords: Microsoft SQL Server, Oracle Database, Database Administration, Operational Support, ITIL, Incident Management, Problem Management, Customer Service, Shift Work, Database Troubleshooting.

📝 Enhancement Note: While the interview process is not explicitly stated, the role's focus on operational support and customer service suggests a structured, process-driven approach to the interview, with a heavy emphasis on technical assessment and behavioral questions.

🛠 Technology Stack & Web Infrastructure

Database Technologies:

• Microsoft SQL Server
• Oracle Database

Infrastructure Tools:

• Not specified, but the role's focus on operational support suggests familiarity with various IT infrastructure tools and processes.

📝 Enhancement Note: While the technology stack is not specified, the role's focus on Microsoft SQL Server and Oracle Database suggests a strong proficiency in these database management systems is required.

👥 Team Culture & Values

Database Administration Values:

• Customer service mindset
• Strong problem-solving skills
• Process compliance and standardization
• ITIL principles and best practices

Collaboration Style:

• Collaborative, with a focus on quick issue resolution and customer service.
• Structured, with a focus on process-driven database management and troubleshooting.
• Dynamic, with a focus on working in a shift-based environment and providing round-the-clock support.

📝 Enhancement Note: While the team culture and values are not explicitly stated, the role's focus on operational support and customer service suggests a collaborative, structured, and dynamic work environment.

📌 Application Steps

To apply for this Database Administrator (Level 2) position:

1. Submit your application through the application link provided in the job listing.
2. Customize your portfolio to highlight relevant projects or case studies demonstrating proficiency in Microsoft SQL Server and Oracle Database, with a focus on problem-solving skills and customer service mindset.
3. Optimize your resume for web technology roles, emphasizing project highlights and technical skills related to database administration.
4. Prepare for the technical interview by brushing up on your database management and troubleshooting skills, and familiarizing yourself with ITIL principles and processes.
5. Research Johnson Matthey's company culture and values, focusing on their commitment to sustainable technology and reducing carbon emissions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and database administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.