📍 Job Overview

Job Title: Data Entry Specialist and Customer Support
Company: Enshored Inc. (External)
Location: Pasig City, Pasig, Philippines
Job Type: On-site
Category: Customer Support & Data Entry
Date Posted: June 18, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site (Remote OK)

🚀 Role Summary

Handle a variety of tasks, including data entry, lead generation, and customer support
Contribute to process improvements and collaborate with team members
Maintain high levels of accuracy and speed to meet client KPIs
Communicate effectively with customers and team members across different channels

📝 Enhancement Note: This role requires strong adaptability and multitasking skills, as it involves switching between different tasks and channels. Candidates should be comfortable working in a dynamic environment and prioritizing tasks effectively.

💻 Primary Responsibilities

Data Entry: Accurately input and update information in various systems and databases
Lead Generation: Research and gather leads for sales and marketing teams
Customer Service: Handle customer inquiries and support via calls, emails, and chats
Research: Gather and verify information from various sources to support client needs
Back-end Support: Assist in administrative tasks and process improvements
Task Management: Prioritize tasks and manage time effectively to meet client KPIs
Documentation: Maintain accurate records and follow established policies and procedures

📝 Enhancement Note: This role requires strong attention to detail and the ability to work accurately under time constraints. Candidates should be comfortable working with multiple systems and tools.

🎓 Skills & Qualifications

Education: High school diploma or equivalent (e.g., GED)

Experience: Entry-level (0-2 years) in customer support, data entry, or related fields

Required Skills:

Strong communication skills (written, verbal, and active listening)
Ability to multitask and switch between different channels
Customer focus and adaptability to different personality types
Familiarity with various communication and CRM tools
Understanding of internet-based research and data verification techniques
Ability to work collaboratively with team members and departments

Preferred Skills:

Experience in data entry or customer support roles
Knowledge of customer service best practices
Familiarity with sales and marketing processes
Proficiency in using productivity and collaboration tools

📝 Enhancement Note: While not explicitly stated, having experience with customer service software (e.g., Zendesk, Freshdesk) and CRM tools (e.g., Salesforce, HubSpot) would be beneficial for this role.

📊 Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role, as it focuses on customer support and data entry skills
Technical Documentation: Not applicable for this role, as it focuses on customer support and data entry skills

💵 Compensation & Benefits

Salary Range: PHP 18,000 - 25,000 per month (Based on Philippine market standards for entry-level customer support and data entry roles)

Benefits:

Competitive salary and benefits package
Opportunities for career growth and development
Dynamic and supportive work environment
Structured learning and training programs

Working Hours: 40 hours per week, with flexible scheduling to accommodate client needs

📝 Enhancement Note: The salary range provided is based on Philippine market standards for entry-level customer support and data entry roles. Enshored offers competitive benefits and opportunities for career growth, as highlighted in their company description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business Process Outsourcing (BPO) and Customer Support

Company Size: Medium (100-249 employees)

Founded: 2014

Team Structure:

Cross-functional teams consisting of customer support specialists, data entry clerks, and back-office support staff
Collaborative work environment with a focus on teamwork and communication
Flat organizational structure with opportunities for career growth and development

Development Methodology:

Agile and flexible approach to task management and process improvement
Regular team meetings and training sessions to ensure consistent performance and skill development
Strong emphasis on customer satisfaction and continuous improvement

Company Website: www.enshored.com

📝 Enhancement Note: Enshored is a fast-growing BPO company that focuses on providing high-quality customer support and data entry services to clients in the US and Europe. Their company culture emphasizes teamwork, collaboration, and continuous improvement, providing an ideal environment for entry-level candidates seeking to develop their skills and advance their careers.

📈 Career & Growth Analysis

Customer Support & Data Entry Career Level: Entry-level (0-2 years) with opportunities for growth and development

Reporting Structure: Reports directly to the Team Lead or Supervisor, with opportunities for advancement to Senior Customer Support Specialist, Team Lead, or other management roles

Technical Impact: Contributes to client satisfaction and business growth by providing accurate and efficient data entry and customer support services

Growth Opportunities:

Career Progression: Opportunities for advancement to Senior Customer Support Specialist, Team Lead, or other management roles
Skill Development: Structured learning and training programs to develop customer support, data entry, and other relevant skills
Emerging Technologies: Exposure to emerging technologies and trends in customer support and data entry, such as AI and automation

📝 Enhancement Note: Enshored's focus on career growth and development makes it an attractive option for entry-level candidates seeking to build their skills and advance their careers in the customer support and data entry fields.

🌐 Work Environment

Office Type: Modern and well-equipped office space with collaborative work areas and individual workstations

Office Location(s): Pasig City, Philippines

Workspace Context:

Collaborative work environment with opportunities for team interaction and knowledge sharing
Access to productivity and collaboration tools, such as computers, phones, and software applications
Supportive management and team members focused on helping each other succeed

Work Schedule: Flexible scheduling to accommodate client needs, with opportunities for overtime and weekend work

📝 Enhancement Note: Enshored's modern and well-equipped office space provides an ideal environment for entry-level candidates seeking to develop their skills and build their careers in the customer support and data entry fields.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: Assessment of communication skills, customer service experience, and data entry proficiency
In-depth Interview: Discussion of role-specific responsibilities, team dynamics, and career growth opportunities
Final Interview: Review of candidate's fit with company culture and final decision-making

Portfolio Review Tips: Not applicable for this role, as it focuses on customer support and data entry skills

Technical Challenge Preparation: Not applicable for this role, as it focuses on customer support and data entry skills

ATS Keywords: Customer Support, Data Entry, Lead Generation, Research, Multi-tasking, Adaptability, Collaboration, Internet Research, CRM Tools

📝 Enhancement Note: Enshored's interview process focuses on assessing candidates' communication skills, customer service experience, and data entry proficiency. Entry-level candidates should emphasize their relevant experience, skills, and enthusiasm for customer support and data entry roles.

🛠 Technology Stack & Web Infrastructure

Customer Support & Data Entry Tools:

Customer Relationship Management (CRM) Tools: Salesforce, HubSpot, or other CRM tools
Customer Support Software: Zendesk, Freshdesk, or other customer support software
Productivity & Collaboration Tools: Microsoft Office Suite, Google Workspace, or other productivity and collaboration tools
Data Entry Software: Microsoft Excel, Google Sheets, or other data entry software

📝 Enhancement Note: While not explicitly stated, having experience with customer service software (e.g., Zendesk, Freshdesk) and CRM tools (e.g., Salesforce, HubSpot) would be beneficial for this role.

👥 Team Culture & Values

Customer Support & Data Entry Values:

Customer Focus: Prioritize customer needs and satisfaction in all tasks and interactions
Adaptability: Remain flexible and responsive to changing client needs and priorities
Collaboration: Work effectively with team members and departments to achieve common goals
Continuous Improvement: Regularly seek feedback and opportunities to enhance skills and processes

Collaboration Style:

Cross-functional Integration: Collaborate with sales, marketing, and other departments to support client needs
Code Review Culture: Not applicable for this role, as it focuses on customer support and data entry skills
Knowledge Sharing: Regularly share knowledge and best practices with team members and departments

📝 Enhancement Note: Enshored's customer support and data entry values emphasize customer focus, adaptability, collaboration, and continuous improvement. Entry-level candidates should demonstrate a strong commitment to these values and a willingness to learn and grow in a dynamic work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Tasks: Manage a high volume of data entry, lead generation, and customer support tasks efficiently and accurately
Multi-tasking: Switch between different tasks and channels seamlessly while maintaining focus and productivity
Adaptability: Remain flexible and responsive to changing client needs and priorities
Continuous Learning: Stay up-to-date with emerging technologies and trends in customer support and data entry

Learning & Development Opportunities:

Career Progression: Opportunities for advancement to Senior Customer Support Specialist, Team Lead, or other management roles
Structured Learning: Structured learning and training programs to develop customer support, data entry, and other relevant skills
Emerging Technologies: Exposure to emerging technologies and trends in customer support and data entry, such as AI and automation

📝 Enhancement Note: Enshored's technical challenges and growth opportunities emphasize adaptability, multi-tasking, and continuous learning. Entry-level candidates should demonstrate a strong commitment to these challenges and a willingness to learn and grow in a dynamic work environment.

💡 Interview Preparation

Technical Questions:

Customer Service: Describe a challenging customer service situation and how you handled it (e.g., communication, problem-solving, and follow-up)
Data Entry: Explain your data entry process and how you ensure accuracy and efficiency
Lead Generation: Discuss your lead generation experience and strategies for identifying and qualifying leads

Company & Culture Questions:

Company Culture: How do you align with Enshored's core values (Grit, Curiosity, Learning, Grace, Honesty & Sincerity, Integrity)?
Team Dynamics: Describe your experience working in a team and how you contribute to a positive and productive work environment
Client Focus: How do you prioritize client needs and ensure high levels of satisfaction and retention?

Portfolio Presentation Strategy: Not applicable for this role, as it focuses on customer support and data entry skills

📝 Enhancement Note: Enshored's interview process focuses on assessing candidates' communication skills, customer service experience, and data entry proficiency. Entry-level candidates should emphasize their relevant experience, skills, and enthusiasm for customer support and data entry roles.

📌 Application Steps

To apply for this Data Entry Specialist and Customer Support position:

Submit your application through the application link provided
Prepare your resume, highlighting relevant experience and skills in customer support, data entry, and related fields
Research Enshored's company culture, values, and client focus to ensure a strong fit with your personal and professional goals
Prepare for the phone or video screen, in-depth interview, and final interview by practicing common customer service and data entry scenarios and questions
Demonstrate your enthusiasm for customer support, data entry, and career growth opportunities with Enshored

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Enshored before making application decisions.

Data Entry Specialist and Customer Support