📍 Job Overview

• Job Title: Data Center Technician (Saudi National Only), Data Center Operations
• Company: Amazon
• Location: Riyadh, Ar Riyāḑ, Saudi Arabia
• Job Type: On-site
• Category: Infrastructure & Operations
• Date Posted: 2025-07-08
• Experience Level: Entry-level to Mid-level
• Remote Status: On-site only

🚀 Role Summary

• Maintain and troubleshoot AWS data center infrastructure, ensuring high availability and performance.
• Collaborate with cross-functional teams to resolve complex hardware, networking, and software issues.
• Contribute to a culture of safety, driving initiatives and projects to foster a strong safety culture.
• Diagnose and repair hardware and network problems, engaging other solutions groups as needed.

📝 Enhancement Note: This role is part of AWS Infrastructure Services, which owns the design, planning, delivery, and operation of all AWS global infrastructure. It's a unique opportunity to work on challenging problems and contribute to the smooth operation of the cloud.

💻 Primary Responsibilities

• Safety: Follow and maintain the highest safety standards, encouraging a world-class safety culture and owning safety initiatives and projects.
• Data Center Operations (DCO): Diagnose and repair hardware and network problems, troubleshoot events within internal Service Level Agreements (SLAs), perform root cause analysis of equipment failures, and manually handle and lift equipment as needed.
• Collaboration: Work with other AWS teams to drive solutions for more complex problems, ensuring high availability and performance of the data center infrastructure.

📝 Enhancement Note: This role requires a strong focus on safety, problem-solving skills, and the ability to work effectively under pressure. It's an excellent opportunity to gain hands-on experience in data center operations and troubleshooting.

🎓 Skills & Qualifications

Education: Bachelor's degree in information technology or computer science.

Experience: Experience with computer hardware troubleshooting and repair.

Required Skills:

• Troubleshooting and problem-solving skills
• Hardware repair and networking experience
• Familiarity with safety standards and regulations
• Ability to work effectively under pressure
• Strong communication skills and customer focus

Preferred Skills:

• Experience dealing effectively with customers during problem resolution
• Experience operating efficiently under pressure
• Familiarity with data center operations and infrastructure

📝 Enhancement Note: While a bachelor's degree in information technology or computer science is required, relevant work experience and a strong skill set are equally important for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with hardware troubleshooting and repair through past projects or case studies.
• Showcase problem-solving skills and ability to work under pressure through relevant examples.
• Highlight any experience with data center operations or infrastructure.

Technical Documentation:

• Provide documentation of past projects, including hardware repair procedures, troubleshooting steps, and root cause analysis.
• Include any relevant certifications or training in hardware repair, networking, or data center operations.

📝 Enhancement Note: While a web portfolio in the traditional sense is not required for this role, candidates should be prepared to discuss their experience with hardware troubleshooting and repair, as well as any relevant projects or case studies.

💵 Compensation & Benefits

Salary Range: The average salary for a Data Center Technician in Saudi Arabia is around SAR 10,000 - 15,000 per month, depending on experience and qualifications. Amazon is known for offering competitive salaries and benefits packages.

Benefits:

• Comprehensive health and wellness benefits
• Retirement savings plans
• Employee stock awards
• Generous parental leave policies
• Flexible time-off policies
• Professional development opportunities
• Employee discounts on Amazon products and services

Working Hours: Full-time, typically 40 hours per week, with on-call rotations for 24/7 support. Working hours may vary depending on business needs and may include evenings, weekends, and holidays.

📝 Enhancement Note: Amazon offers a wide range of benefits and perks to its employees, including competitive salaries, comprehensive health benefits, and generous time-off policies. However, the specific salary range for this role is not provided in the job listing.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. The company's AWS division provides a highly scalable and secure cloud computing platform to businesses and governments worldwide.

Company Size: Amazon is one of the largest companies in the world, with over 1.3 million employees globally. The AWS division alone has over 40,000 employees.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA. AWS was launched in 2006 and has since grown to become a leading cloud computing platform.

Team Structure:

• The AWS Infrastructure Services team is responsible for designing, planning, delivering, and operating all AWS global infrastructure.
• The Data Center Operations (DCO) team is a part of this organization and oversees the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions.
• The team is diverse, consisting of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Development Methodology:

• AWS follows Agile methodologies for software development and operations, with a focus on continuous integration, continuous deployment, and continuous improvement.
• The company emphasizes innovation, customer obsession, and ownership, with a strong focus on results and impact.

Company Website: Amazon

📝 Enhancement Note: Amazon's company culture is known for its focus on innovation, customer obsession, and ownership. The company encourages employees to take ownership of their work and drive results, with a strong emphasis on customer focus and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to mid-level position in data center operations and infrastructure. It provides an excellent opportunity to gain hands-on experience in hardware troubleshooting, repair, and data center operations.

Reporting Structure: This role reports directly to the Data Center Operations (DCO) team manager and works closely with other AWS teams to drive solutions for complex problems.

Technical Impact: The Data Center Technician plays a crucial role in maintaining the high availability and performance of AWS data center infrastructure. By effectively troubleshooting and repairing hardware and network issues, the technician ensures that AWS customers have continual access to the innovation they rely on.

Growth Opportunities:

• Technical Skill Development: Gain experience in hardware repair, networking, and data center operations, as well as develop problem-solving and troubleshooting skills.
• Career Progression: With experience and demonstrated skills, there may be opportunities to progress to more senior roles within the Data Center Operations team or other AWS teams.
• Leadership Potential: As the primary resolver and troubleshooter for the support team, there may be opportunities to take on more leadership responsibilities in the future.

📝 Enhancement Note: This role offers excellent opportunities for career growth and development, with a focus on gaining hands-on experience in data center operations and troubleshooting. With experience and demonstrated skills, there may be opportunities to progress to more senior roles within the organization.

🌐 Work Environment

Office Type: Amazon's offices are designed to be collaborative and innovative, with open workspaces, meeting rooms, and breakout areas. The data center environment is a highly secure and controlled facility, with strict access controls and environmental monitoring.

Office Location(s): The role is based in Riyadh, Ar Riyāḑ, Saudi Arabia, with the specific office location to be determined.

Workspace Context:

• Collaboration: Work closely with other AWS teams, including software, hardware, and network engineers, supply chain specialists, security experts, and operations managers.
• Tools and Equipment: Utilize a range of tools and equipment, including hardware diagnostic tools, network testers, and data center-specific tools.
• Work Schedule: Work full-time, typically 40 hours per week, with on-call rotations for 24/7 support. Working hours may vary depending on business needs and may include evenings, weekends, and holidays.

Work Schedule: Full-time, typically 40 hours per week, with on-call rotations for 24/7 support. Working hours may vary depending on business needs and may include evenings, weekends, and holidays.

📝 Enhancement Note: Amazon's work environment is designed to be collaborative and innovative, with a focus on driving results and continuous improvement. The data center environment is highly secure and controlled, with strict access controls and environmental monitoring.

📄 Application & Technical Interview Process

Interview Process:

• Phone Screen: A brief phone or video call to discuss the role, experience, and qualifications.
• Technical Assessment: A hands-on assessment of hardware troubleshooting and repair skills, as well as problem-solving and root cause analysis abilities.
• On-site Interview: A visit to the Amazon office for in-depth discussions with the hiring manager and other team members, as well as a tour of the data center facility.
• Final Decision: A final decision will be made based on the candidate's skills, experience, and cultural fit.

Portfolio Review Tips:

• Highlight any relevant experience with hardware troubleshooting and repair, as well as any projects or case studies that demonstrate problem-solving skills and the ability to work under pressure.
• Include any relevant certifications or training in hardware repair, networking, or data center operations.

Technical Challenge Preparation:

• Brush up on hardware troubleshooting and repair skills, as well as problem-solving and root cause analysis techniques.
• Familiarize yourself with Amazon's company culture, values, and mission.
• Prepare questions to ask the interviewer about the role, team, and company.

ATS Keywords: hardware troubleshooting, repair, networking, data center operations, problem-solving, root cause analysis, safety standards, customer service, AWS, Amazon.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, experience, and cultural fit. The technical assessment is a crucial part of the process, as it allows the candidate to demonstrate their hands-on skills in hardware troubleshooting and repair.

🛠 Technology Stack & Web Infrastructure

Hardware & Networking Technologies:

• Familiarity with a wide range of hardware components, including servers, storage systems, networking equipment, and power and cooling infrastructure.
• Experience with networking protocols and troubleshooting tools.
• Knowledge of data center-specific hardware and software.

Troubleshooting Tools:

• Hardware diagnostic tools, such as multimeters, oscilloscopes, and logic analyzers.
• Network testers and analyzers, such as protocol analyzers and packet sniffers.
• Data center-specific tools, such as power monitoring and environmental monitoring equipment.

📝 Enhancement Note: While this role does not require a specific technology stack, candidates should have a strong foundation in hardware troubleshooting and repair, as well as familiarity with data center-specific hardware and software.

👥 Team Culture & Values

Amazon Values:

• Customer Obsession: We start with the customer and work backwards. We are passionate about inventing on their behalf.
• Ownership: We take ownership of our work and drive results. We are accountable for our actions and deliver on our commitments.
• Bias for Action: Speed matters in business. We value calculated risk-taking and quick decision-making.
• Frugality: We strive to be efficient with our resources, both time and money, and avoid waste.
• Invent and Simplify: We constantly seek to improve and simplify our processes and products.
• Learn and Be Curious: We are curious about new possibilities and act to explore them.
• Hire and Develop the Best: We raise the bar on our people and our processes, and we expect excellence from ourselves and each other.

Collaboration Style:

• Amazon encourages a culture of ownership, with team members taking responsibility for driving results and continuous improvement.
• The company values open communication, collaboration, and cross-functional teamwork.
• Amazon fosters a culture of learning and growth, with a strong emphasis on professional development and skill-building.

📝 Enhancement Note: Amazon's company culture is built on a set of core values that guide decision-making and behavior. The company encourages a culture of ownership, collaboration, and continuous improvement, with a strong focus on driving results and customer obsession.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and repairing hardware and network issues in a highly secure and controlled data center environment.
• Diagnosing and resolving complex problems that may require collaboration with other AWS teams.
• Maintaining high availability and performance of the data center infrastructure, with a focus on minimizing downtime and maximizing efficiency.

Learning & Development Opportunities:

• Gain hands-on experience in hardware troubleshooting, repair, and data center operations.
• Develop problem-solving and troubleshooting skills, as well as an understanding of data center-specific hardware and software.
• Collaborate with other AWS teams to drive solutions for complex problems and continuously improve the data center infrastructure.

📝 Enhancement Note: This role offers excellent opportunities for technical growth and development, with a focus on gaining hands-on experience in hardware troubleshooting, repair, and data center operations. Candidates should be prepared to face challenging technical problems and drive solutions in a collaborative and innovative environment.

💡 Interview Preparation

Technical Questions:

• Hardware Troubleshooting: Describe a complex hardware issue you have encountered and how you diagnosed and resolved it. What tools and techniques did you use?
• Root Cause Analysis: Explain a time when you had to perform root cause analysis to identify and resolve a recurring hardware or network issue. What steps did you take, and what was the outcome?
• Data Center Operations: Describe your experience with data center operations and maintenance. What specific tasks have you performed, and what challenges have you faced?

Company & Culture Questions:

• Amazon Values: How do you exemplify Amazon's leadership principles in your work? Provide specific examples from your past experiences.
• Customer Obsession: Describe a time when you went above and beyond to solve a customer's problem or improve their experience. What was the outcome, and what did you learn from the experience?
• Teamwork: Describe a time when you worked collaboratively with a team to achieve a common goal. What was the outcome, and what did you learn from the experience?

Portfolio Presentation Strategy:

• Highlight any relevant experience with hardware troubleshooting and repair, as well as any projects or case studies that demonstrate problem-solving skills and the ability to work under pressure.
• Include any relevant certifications or training in hardware repair, networking, or data center operations.
• Be prepared to discuss your approach to troubleshooting and problem-solving, as well as your understanding of data center-specific hardware and software.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, experience, and cultural fit. The technical assessment is a crucial part of the process, as it allows the candidate to demonstrate their hands-on skills in hardware troubleshooting and repair. Candidates should be prepared to discuss their approach to troubleshooting and problem-solving, as well as their understanding of data center-specific hardware and software.

📌 Application Steps

To apply for this Data Center Technician (Saudi National Only), Data Center Operations role at Amazon:

• Submit your application through the Amazon Jobs website.
• Tailor your resume to highlight your experience with hardware troubleshooting and repair, as well as any relevant projects or case studies.
• Prepare for the technical assessment by brushing up on your hardware troubleshooting and repair skills, as well as your problem-solving and root cause analysis abilities.
• Research Amazon's company culture, values, and mission to prepare for the interview process.
• Prepare questions to ask the interviewer about the role, team, and company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.