Data Center Technician Manager

Microsoft
Full_time•Fayetteville, United States

📍 Job Overview

  • Job Title: Data Center Technician Manager
  • Company: Microsoft
  • Location: Fayetteville, Georgia, United States
  • Job Type: Full-Time
  • Category: Server Administration & Infrastructure
  • Date Posted: August 8, 2025

🚀 Role Summary

  • Lead a team of data center technicians responsible for hardware deployments, diagnostics, and decommissions.
  • Support technician performance by prioritizing tasks, monitoring KPIs, and managing SLAs.
  • Provide expert guidance, training, and mentoring to technicians, fostering their personal and professional growth.
  • Collaborate with cross-functional teams to ensure data center infrastructure meets business demands and service level agreements.

📝 Enhancement Note: This role requires a balance of technical expertise, leadership skills, and the ability to manage and develop a team of data center technicians. Familiarity with Microsoft's cloud services and data center infrastructure is beneficial but not required.

💻 Primary Responsibilities

  • Team Leadership & Management:

    • Lead a team of data center technicians, providing guidance and support to ensure tasks are completed efficiently and effectively.
    • Prioritize technician tasks, monitor KPIs, and manage SLAs to maintain high service quality and customer satisfaction.
    • Foster a culture of continuous improvement, encouraging technicians to develop new skills and advance their careers.

  • Hardware Deployment & Maintenance:

    • Oversee the deployment, configuration, and maintenance of servers, storage, and networking equipment in Microsoft's data centers.
    • Troubleshoot hardware issues, perform diagnostics, and coordinate repairs or replacements as needed.
    • Collaborate with vendors and internal teams to ensure hardware is up-to-date and meets business requirements.

  • Training & Development:

    • Develop and deliver training programs to enhance technicians' skills and knowledge in hardware deployment, maintenance, and troubleshooting.
    • Stay current with industry trends and emerging technologies, incorporating relevant information into training sessions.
    • Mentor technicians, providing guidance and support to help them grow professionally and advance their careers.

  • Cross-Functional Collaboration:

    • Work closely with other teams, such as IT, facilities, and operations, to ensure data center infrastructure meets business demands and service level agreements.
    • Participate in on-call rotations and provide after-hours support as needed to maintain high service availability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Experience: 5-10 years of experience in data center operations, server administration, or a related role, with at least 2 years of leadership or management experience.

Required Skills:

  • Proven experience in data center operations, server administration, or a related role.
  • Demonstrated leadership and team management skills.
  • Strong hardware deployment, maintenance, and troubleshooting skills.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Familiarity with Microsoft's cloud services and data center infrastructure (a plus).
  • Experience with data center hardware, including servers, storage, and networking equipment.
  • Knowledge of data center best practices, industry standards, and environmental sustainability principles.

Preferred Skills:

  • Experience with Microsoft's cloud services and data center infrastructure.
  • Familiarity with ITIL (Information Technology Infrastructure Library) frameworks.
  • Knowledge of data center design, construction, and commissioning processes.
  • Experience with data center automation tools and scripts.
  • Familiarity with power and cooling systems in data center environments.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Document your experience in data center operations, server administration, and team management.
  • Highlight specific projects or initiatives you've led, including hardware deployment, maintenance, and troubleshooting tasks.
  • Include any relevant certifications, such as Microsoft Certified: Azure Solutions Architect Expert or similar data center-related certifications.

Technical Documentation:

  • Prepare a summary of your experience in data center operations, including the types of hardware you've worked with, the size of the teams you've managed, and any significant achievements or challenges you've overcome.
  • Include any relevant metrics or KPIs you've tracked and improved, demonstrating your ability to monitor and manage service quality.
  • Prepare a list of your key accomplishments in data center operations, highlighting your technical expertise and leadership skills.

💵 Compensation & Benefits

Salary Range: $85,000 - $120,000 per year (based on regional market research and experience level)

Benefits:

  • Training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.
  • Competitive compensation and benefits package, including health insurance, retirement plans, and employee stock purchase plans.
  • Employee discounts on Microsoft products and services.

Working Hours: Full-time position with a standard workweek of 40 hours, with the possibility of on-call rotations and after-hours support as needed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Company Size: Large (over 180,000 employees worldwide) Founded: 1975

Microsoft's mission is to empower every person and every organization on the planet to achieve more. The company fosters a culture of inclusion, respect, integrity, and accountability, where employees can thrive at work and beyond.

Team Structure:

  • The Data Center Operations team is part of the Cloud Operations & Innovation (CO+I) group, which is responsible for delivering the core infrastructure and foundational technologies for Microsoft's online services.
  • The team is organized around data center locations, with each location having its own team of data center technicians, led by a manager or supervisor.

Development Methodology:

  • Microsoft follows Agile methodologies for software development and data center operations.
  • The team uses various tools and platforms, such as Azure DevOps, to manage projects, track progress, and collaborate with other teams.

Company Website: Microsoft Careers

📝 Enhancement Note: Microsoft offers a wide range of training and growth opportunities for employees, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications. These opportunities can help you develop new skills, advance your career, and contribute to the company's success.

📈 Career & Growth Analysis

Data Center Technician Manager Career Level: This role is typically at the mid-level of a data center technician's career path. It requires a balance of technical expertise and leadership skills, as well as the ability to manage and develop a team of technicians.

Reporting Structure: The Data Center Technician Manager reports directly to the Data Center Operations Manager or a similar role. They may oversee a team of data center technicians, providing guidance and support to ensure tasks are completed efficiently and effectively.

Technical Impact: In this role, you will have a significant impact on Microsoft's data center infrastructure and the services it supports. Your team's work will directly contribute to the reliability, performance, and security of Microsoft's cloud services, including Bing, Office 365, Xbox, OneDrive, and Azure.

Growth Opportunities:

  • Technical Specialization: Deepen your expertise in specific areas of data center operations, such as power and cooling systems, server virtualization, or data center design and construction.
  • Leadership Development: Advance your leadership and management skills, taking on larger teams or more complex projects as you progress in your career.
  • Cross-Functional Collaboration: Work with other teams, such as IT, facilities, and operations, to gain a broader understanding of Microsoft's business and technology stack.

📝 Enhancement Note: Microsoft offers a wide range of career development opportunities, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications. These opportunities can help you grow professionally and advance your career within the company.

🌐 Work Environment

Office Type: On-site, with data center locations worldwide.

Office Location(s): Fayetteville, Georgia, United States (primary location for this role)

Workspace Context:

  • Data center environments are typically clean, well-organized, and equipped with the necessary tools and equipment for hardware deployment, maintenance, and troubleshooting.
  • Technicians work in teams, collaborating to complete tasks and maintain high service quality.
  • The work environment can be physically demanding, requiring technicians to lift heavy equipment, work in tight spaces, and operate in various temperature and humidity conditions.

Work Schedule: Full-time position with a standard workweek of 40 hours, with the possibility of on-call rotations and after-hours support as needed.

📝 Enhancement Note: Microsoft's data center environments are designed to be safe, efficient, and environmentally sustainable. The company follows industry best practices and adheres to relevant regulations and standards to ensure the well-being of its employees and the environment.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone Screen: A brief phone call to discuss your experience, qualifications, and fit for the role.
  2. Technical Assessment: A hands-on assessment or project to evaluate your technical skills in data center operations, hardware deployment, and maintenance.
  3. Behavioral Interview: A structured interview focused on your leadership, team management, and problem-solving skills.
  4. Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips:

  • Highlight your experience in data center operations, server administration, and team management.
  • Include specific examples of hardware deployment, maintenance, and troubleshooting tasks you've completed.
  • Emphasize any relevant certifications, such as Microsoft Certified: Azure Solutions Architect Expert or similar data center-related certifications.

Technical Challenge Preparation:

  • Brush up on your hardware deployment, maintenance, and troubleshooting skills, focusing on the types of equipment and systems used in Microsoft's data centers.
  • Familiarize yourself with Microsoft's cloud services and data center infrastructure, as well as industry best practices and environmental sustainability principles.
  • Prepare for behavioral interview questions by reflecting on your leadership, team management, and problem-solving skills, and identifying specific examples of how you've demonstrated these skills in previous roles.

ATS Keywords: (Organized by category)

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RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY, RPPZ, RPPX, RPPZ, RPPY,

Application Requirements

Provide expert guidance and training to technicians. Model leadership principles and support the personal and professional development of team members.