Data Center Technician 3 at Oracle

📍 Job Overview

Job Title: Data Center Technician 3
Company: Oracle
Location: Abilene, Texas, United States
Job Type: On-site
Category: Infrastructure & Operations
Date Posted: February 26, 2025
Experience Level: Intermediate (2-5 years)

🚀 Role Summary

Maintain and support Oracle's data center environments, ensuring optimal performance and reliability.
Collaborate with internal teams to troubleshoot and resolve hardware and infrastructure issues.
Contribute to process improvement and automation initiatives to enhance data center operations.
📝 Enhancement Note: This role requires a strong foundation in data center hardware and infrastructure, with a focus on continuous learning and process improvement.

💻 Primary Responsibilities

Hardware Installation & Maintenance: Install, configure, and maintain enterprise servers, networking devices, and cabling infrastructure.
Troubleshooting & Repair: Diagnose and resolve hardware and infrastructure issues, ensuring minimal downtime and optimal performance.
Monitoring & Documentation: Monitor data center environments using monitoring tools, document activities, and create/maintain standard operating procedures (SOPs).
Inventory Management: Manage inventory, order replacement parts, and return failed parts as required.
Project Management: Complete small projects independently and collaborate with managers on larger local projects.
📝 Enhancement Note: This role requires strong attention to detail, excellent problem-solving skills, and the ability to work effectively in a team environment.

🎓 Skills & Qualifications

Education: Relevant associate degree or equivalent experience in a data center environment.

Experience: Proven experience (2-5 years) in data center hardware and infrastructure support.

Required Skills:

Experience with enterprise servers and networking devices
Strong troubleshooting and repair skills
Familiarity with structured cabling and data center layouts
Proficiency in using monitoring tools and ticketing systems
Excellent documentation skills
Strong attention to detail and process-oriented mindset
📝 Enhancement Note: Candidates with experience in data center automation and process improvement initiatives will be highly valued.

Preferred Skills:

Experience with Oracle Cloud Infrastructure (OCI) or similar cloud environments
Familiarity with ITIL or other service management frameworks
Knowledge of scripting languages (e.g., Python, Bash) for automation tasks

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.
Technical Documentation: Prepare detailed documentation of data center hardware installation, troubleshooting, and repair processes, including step-by-step guides and visual aids.

💵 Compensation & Benefits

Salary Range: $55,000 - $75,000 per year (based on regional market research and experience level)

Benefits: Oracle offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Working Hours: This is a 24/7/365 position with day/night shifts, weekends, and holidays. Occasional travel may be required based on business needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Oracle is a multinational computer technology corporation that provides cloud engineered systems, and enterprise software products.

Company Size: Oracle is a large organization with over 130,000 employees worldwide. This role is part of the global data center operations team.

Founded: 1977

Team Structure:

The data center operations team consists of technicians, engineers, and managers responsible for maintaining and supporting Oracle's data center environments.
The team works closely with internal stakeholders, including cloud service owners and IT teams, to ensure optimal data center performance and reliability.

Development Methodology:

Oracle follows ITIL (Information Technology Infrastructure Library) best practices for data center management.
The team uses monitoring tools and ticketing systems to track and resolve hardware and infrastructure issues.

Company Website: Oracle Careers

📈 Career & Growth Analysis

Data Center Technician Career Level: This role is at the intermediate level, focusing on data center hardware and infrastructure support, troubleshooting, and maintenance. The role requires strong technical skills and a commitment to continuous learning and process improvement.

Reporting Structure: The Data Center Technician 3 reports directly to the Data Center Manager and works closely with internal teams, including cloud service owners and IT teams.

Technical Impact: This role has a direct impact on Oracle's data center environments, ensuring optimal performance, reliability, and security. The role also contributes to process improvement and automation initiatives, enhancing data center operations and efficiency.

Growth Opportunities:

Technical Growth: Develop expertise in data center hardware, infrastructure, and automation technologies.
Leadership Growth: Demonstrate strong leadership skills and take on more responsibilities, potentially leading teams or projects.
📝 Enhancement Note: Oracle offers various training and development opportunities to support career growth, including certifications, workshops, and mentorship programs.

🌐 Work Environment

Office Type: Oracle's data center facilities are secure, climate-controlled environments housing critical IT infrastructure.

Office Location(s): Abilene, Texas, United States

Workspace Context:

Data Center Environment: Work in a secure, climate-controlled data center environment with raised floors, server racks, and networking equipment.
Collaboration: Collaborate with internal teams, including cloud service owners and IT teams, to troubleshoot and resolve hardware and infrastructure issues.
Work Schedule: Work in a 24/7/365 environment with day/night shifts, weekends, and holidays. Occasional travel may be required based on business needs.

Work Schedule: This role requires working in a 24/7/365 environment with day/night shifts, weekends, and holidays. Occasional travel may be required based on business needs.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience and fit for the role.
On-site Interview: A visit to Oracle's Abilene data center for a tour, technical assessment, and panel interview with data center team members.
Final Decision: A final decision will be made based on your interview performance and references.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

Hardware Troubleshooting: Prepare for hands-on hardware troubleshooting exercises, demonstrating your ability to diagnose and resolve data center hardware and infrastructure issues.
Process Documentation: Prepare detailed documentation of data center hardware installation, troubleshooting, and repair processes, including step-by-step guides and visual aids.

ATS Keywords: [See the comprehensive list of relevant keywords below]

🛠 Technology Stack & Web Infrastructure

Hardware & Infrastructure Technologies:

Enterprise servers (e.g., Oracle, IBM, Dell, HP)
Networking devices (e.g., Cisco, Juniper)
Storage systems (e.g., EMC, NetApp)
Power and cooling systems
Structured cabling and data center layouts

Monitoring & Ticketing Tools:

Oracle's internal monitoring and ticketing systems
Other industry-standard tools (e.g., Nagios, Zabbix, ServiceNow)

📝 Enhancement Note: Familiarity with Oracle's hardware and infrastructure technologies is preferred but not required. Candidates with experience in similar enterprise environments will be considered.

👥 Team Culture & Values

Data Center Operations Values:

Reliability: Ensure optimal performance and minimal downtime for Oracle's data center environments.
Continuous Improvement: Drive process improvement and automation initiatives to enhance data center operations and efficiency.
Collaboration: Work closely with internal teams, including cloud service owners and IT teams, to troubleshoot and resolve hardware and infrastructure issues.
Expertise: Develop and maintain strong technical skills in data center hardware, infrastructure, and automation technologies.

Collaboration Style:

Teamwork: Collaborate with data center team members, cloud service owners, and IT teams to ensure optimal data center performance and reliability.
Communication: Maintain open lines of communication with team members, stakeholders, and internal customers to resolve hardware and infrastructure issues effectively.
Knowledge Sharing: Share technical knowledge and best practices with team members to enhance data center operations and support career growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Hardware Troubleshooting: Diagnose and resolve complex hardware and infrastructure issues in a high-pressure, 24/7 environment.
Process Improvement: Identify and implement process improvements and automation initiatives to enhance data center operations and efficiency.
Emerging Technologies: Stay up-to-date with emerging data center technologies and trends, and contribute to their integration into Oracle's data center environments.

Learning & Development Opportunities:

Training & Certification: Participate in Oracle's training and certification programs to develop and maintain strong technical skills in data center hardware, infrastructure, and automation technologies.
Mentorship: Seek mentorship opportunities from experienced data center professionals to enhance your technical skills and career growth.
📝 Enhancement Note: Oracle offers various training and development opportunities to support career growth, including certifications, workshops, and mentorship programs.

💡 Interview Preparation

Technical Questions:

Hardware Troubleshooting: Prepare for hands-on hardware troubleshooting exercises, demonstrating your ability to diagnose and resolve data center hardware and infrastructure issues.
Process Documentation: Prepare detailed documentation of data center hardware installation, troubleshooting, and repair processes, including step-by-step guides and visual aids.
Data Center Design: Prepare for questions related to data center design, including rack and stack, cabling, power, and cooling systems.

Company & Culture Questions:

Data Center Operations: Prepare for questions related to data center operations, including hardware and infrastructure support, monitoring, and maintenance.
Process Improvement: Prepare for questions related to process improvement and automation initiatives, demonstrating your ability to drive efficiency and enhance data center operations.

Portfolio Presentation Strategy: Not applicable for this role.

🛠 ATS Keywords

Hardware & Infrastructure Technologies:

Enterprise servers
Networking devices
Storage systems
Power and cooling systems
Structured cabling
Data center layout
Rack and stack
Cabling infrastructure
Hardware installation
Hardware repair
Hardware troubleshooting
Hardware maintenance
Server racks
Networking equipment
Data center equipment

Monitoring & Ticketing Tools:

Monitoring tools
Ticketing systems
ITIL
Nagios
Zabbix
ServiceNow

Process Improvement & Automation:

Process improvement
Automation
ITIL
Change management
Incident management
Problem management
Continuous improvement
Process documentation

Soft Skills:

Attention to detail
Problem-solving
Teamwork
Collaboration
Communication
Knowledge sharing
Leadership
Mentoring

Industry Terms:

Data center
Data center operations
Data center technician
Infrastructure support
Hardware support
Networking infrastructure
Cloud infrastructure
Enterprise software
Enterprise systems
IT operations
IT service management
ITIL

📌 Application Steps

To apply for this Data Center Technician 3 position at Oracle:

Submit your application through the Oracle Careers website.
Prepare for the phone screen by reviewing your data center hardware and infrastructure experience and fit for the role.
For the on-site interview, familiarize yourself with Oracle's data center environment, hardware, and infrastructure technologies. Prepare for hands-on hardware troubleshooting exercises and process documentation demonstrations.
Research Oracle's company culture, data center operations, and process improvement initiatives to demonstrate your understanding of the role and fit with the team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with Oracle's hiring organization before making application decisions.

Data Center Technician 3