📍 Job Overview

Job Title: Data Center Technical Support Engineering Operations Technician, AWS DCEO
Company: Amazon
Location: Zhongwei, Ningxia, China
Job Type: On-site
Category: Server Administration & Infrastructure
Date Posted: 2025-06-12
Experience Level: Mid-Senior level (5-10 years)
Remote Status: On-site

🚀 Role Summary

Maintain and troubleshoot electrical, mechanical, and fire/life safety equipment in data centers to ensure high uptime.
Collaborate with cross-functional teams to drive innovation and reduce operational costs.
Work in a 24/7 operations environment, supporting mission-critical servers with better than 99.999% uptime.
Conduct root cause analysis of equipment failures and assist in troubleshooting facility and rack-level events.

📝 Enhancement Note: This role requires strong technical problem-solving skills, a deep understanding of data center equipment, and the ability to work effectively in a high-pressure, always-on environment.

💻 Primary Responsibilities

Maintain and Troubleshoot Equipment: Support the maintenance of mechanical and electrical equipment, ensuring all safety procedures are adhered to while performing work.
Troubleshoot Events: Assist in troubleshooting of facility and rack-level events within internal SLA, and support daily operational readings of all mechanical and electrical equipment.
Root Cause Analysis: Assist in root cause analysis of equipment failures and support daily operational readings of all mechanical and electrical equipment.
Safety and Compliance: Ensure all safety procedures are adhered to while performing work and maintain compliance with relevant regulations and standards.
Collaboration: Work closely with other teams to drive innovation, reduce operational costs, and maintain high uptime standards.
On-Call Support: Support a 12-hour shift to ensure 24/7 operations, with rotating 3 to 4 day work weeks.

📝 Enhancement Note: This role requires a strong focus on proactive maintenance, quick issue resolution, and effective communication with stakeholders to minimize downtime and ensure high availability.

🎓 Skills & Qualifications

Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.

Experience: 4+ years of relevant experience in data center operations, electrical, or mechanical maintenance, with a preference for 6+ years of experience in operations and on-call support for data center facilities.

Required Skills:

Proficiency in spoken and written English, with strong verbal and written communication skills.
Strong safety awareness and commitment to safety procedures.
Knowledge of key electrical competencies and theory, as well as generic mechanical room infrastructure.
Basic team management skills.
Ability to work effectively in a 24/7 operations environment and support on-call rotations.

Preferred Skills:

Experience with data center relevant work, including stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.
Knowledge of data center infrastructure management (DCIM) tools and systems.
Familiarity with data center design, construction, and commissioning processes.
Experience with data center energy management and power distribution systems.

📝 Enhancement Note: While not explicitly stated, experience with specific data center equipment and systems, as well as relevant certifications (e.g., CompTIA A+, Cisco CCNA, or data center-specific certifications), would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate your experience with data center equipment maintenance, troubleshooting, and safety procedures through case studies, photos, or videos.
Technical Documentation: Showcase your understanding of data center infrastructure, electrical, and mechanical systems through well-documented projects, process flows, or standard operating procedures.
Certifications: Highlight any relevant certifications, such as CompTIA A+, Cisco CCNA, or data center-specific certifications, to showcase your expertise.

📝 Enhancement Note: While not explicitly stated, a well-structured portfolio showcasing your experience with data center equipment, troubleshooting, and safety procedures will help demonstrate your qualifications for this role.

💵 Compensation & Benefits

Salary Range: The average salary for a Data Center Technician in China is approximately ¥250,000 - ¥350,000 per year (source: Glassdoor). However, this role is with Amazon, which is known for offering competitive salaries. A reasonable estimate for this role would be ¥300,000 - ¥400,000 per year.

Benefits:

Comprehensive health, dental, and vision care plans.
Retirement savings plans with company match.
Generous time off, including vacation, sick, and parental leave.
On-site services and amenities, such as fitness centers, cafes, and transportation.
Employee discounts on Amazon products and services.
Opportunities for professional development, including training, mentoring, and career advancement.

Working Hours: This role requires working a 12-hour shift to support 24/7 operations, with rotating 3 to 4 day work weeks. Flexibility to work evenings, weekends, and holidays may be required.

📝 Enhancement Note: While the salary range is an estimate, Amazon is known for offering competitive compensation packages, including salary, benefits, and perks. Be sure to research and ask about the total compensation package during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon Web Services (AWS) is a subsidiary of Amazon.com, focusing on cloud computing services. This role is within the Infrastructure Services team, which provides technical support for AWS data centers and servers.

Company Size: Amazon is a large, multinational technology company with over 1.3 million employees worldwide. The AWS team is one of the largest and most diverse teams within Amazon, with a strong focus on innovation, customer obsession, and operational excellence.

Founded: Amazon was founded in 1994 by Jeff Bezos, initially as an online bookstore. Today, it has grown into a global e-commerce, cloud computing, digital streaming, and artificial intelligence technology company.

Team Structure:

The Infrastructure Services team is part of AWS and consists of various roles, including data center technicians, engineers, and support specialists.
The team follows a matrix organization structure, with cross-functional collaboration between different teams and roles.
The team is global, with data centers and support teams located worldwide.

Development Methodology:

The team follows Agile methodologies, with a focus on continuous improvement, collaboration, and customer value delivery.
The team uses AWS services and tools, such as AWS CloudFormation, AWS Lambda, and AWS Step Functions, to automate and manage data center infrastructure.
The team works closely with other AWS teams, such as Site Reliability Engineering (SRE) and DevOps, to ensure high availability, scalability, and performance of AWS services.

Company Website: Amazon Web Services

📝 Enhancement Note: While not explicitly stated, the company culture at Amazon is known for being fast-paced, innovative, and customer-focused. The Infrastructure Services team within AWS plays a critical role in ensuring the high availability and performance of AWS services, making this a high-impact role within the company.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the mid-senior level within the data center operations and infrastructure management career path. It requires a strong technical background, experience with data center equipment, and a proven track record of maintaining high uptime and ensuring operational excellence.

Reporting Structure: This role reports directly to the Data Center Manager or a similar role within the Infrastructure Services team. The team may consist of other data center technicians, engineers, and support specialists, as well as cross-functional collaboration with other AWS teams.

Technical Impact: This role has a direct impact on the availability, performance, and scalability of AWS services. By maintaining high uptime and ensuring the efficient operation of data center equipment, the data center technician contributes to the overall success and customer satisfaction of AWS.

Growth Opportunities:

Technical Specialization: As you gain experience and expertise in data center operations, you may have the opportunity to specialize in specific areas, such as power distribution, cooling systems, or data center energy management.
Team Leadership: With experience and a proven track record, you may have the opportunity to lead a team of data center technicians or support specialists, driving operational excellence and high uptime for AWS services.
Cross-functional Collaboration: Working closely with other AWS teams, such as SRE and DevOps, may provide opportunities to gain experience with software development, automation, and infrastructure as code (IaC) practices.

📝 Enhancement Note: While not explicitly stated, career growth in this role may involve gaining experience with emerging technologies, such as AI/ML, IoT, and edge computing, as well as expanding your skills in data center design, construction, and commissioning processes.

🌐 Work Environment

Office Type: This role is based in a data center environment, with on-site work required to maintain and troubleshoot equipment. The work environment may include exposure to loud noises, electrical hazards, and other safety risks.

Office Location(s): The role is based in Zhongwei, Ningxia, China. The data center may have multiple locations, with the possibility of working at different sites within the region.

Workspace Context:

Data Center Layout: The data center is a mission-critical facility, with a focus on high availability, redundancy, and fault tolerance. The layout may include server rooms, electrical rooms, mechanical rooms, and other support spaces.
Equipment: The data center is equipped with various electrical, mechanical, and fire/life safety systems, including stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.
Safety Measures: The data center follows strict safety procedures, including access controls, security protocols, and emergency response plans.

Work Schedule: This role requires working a 12-hour shift to support 24/7 operations, with rotating 3 to 4 day work weeks. Flexibility to work evenings, weekends, and holidays may be required.

📝 Enhancement Note: While not explicitly stated, the work environment in a data center requires a strong commitment to safety, attention to detail, and the ability to work effectively in a high-pressure, always-on environment. The role may also involve working in shifts, with a flexible work schedule to ensure 24/7 operations.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess your communication skills, experience, and fit for the role. Be prepared to discuss your experience with data center equipment, troubleshooting, and safety procedures.
On-site Interview: A visit to the data center for a tour, hands-on demonstration of your skills, and a discussion of your experience and qualifications. Be prepared to showcase your portfolio, discuss your approach to troubleshooting, and explain your understanding of data center infrastructure and operations.
Final Interview: A meeting with the hiring manager or a panel of interviewers to assess your fit for the role, discuss your career goals, and answer any remaining questions. Be prepared to discuss your long-term vision for data center operations and your commitment to continuous learning and improvement.

Portfolio Review Tips:

Highlight your experience with data center equipment maintenance, troubleshooting, and safety procedures through case studies, photos, or videos.
Include any relevant certifications, such as CompTIA A+, Cisco CCNA, or data center-specific certifications, to showcase your expertise.
Demonstrate your understanding of data center infrastructure, electrical, and mechanical systems through well-documented projects, process flows, or standard operating procedures.

Technical Challenge Preparation:

Familiarize yourself with the specific data center equipment and systems used in the data center where you will be working.
Brush up on your electrical and mechanical theory, as well as your understanding of data center infrastructure and operations.
Prepare for hands-on demonstrations of your troubleshooting and maintenance skills, as well as your ability to work effectively in a high-pressure, always-on environment.

ATS Keywords: See the comprehensive list of relevant keywords at the end of this document, organized by category.

📝 Enhancement Note: While not explicitly stated, the interview process for this role may involve a combination of phone screens, on-site interviews, and technical assessments to evaluate your experience, skills, and fit for the role. Be prepared to discuss your experience with data center equipment, troubleshooting, and safety procedures, as well as your understanding of data center infrastructure and operations.

🛠 Technology Stack & Web Infrastructure

Data Center Equipment:

Electrical Equipment: Stand-by diesel generators, switchgear, UPS’s, PDU’s, electrical distribution units (EDU’s), and other electrical systems.
Mechanical Equipment: AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and other mechanical systems.
Fire/Life Safety Systems: Fire suppression systems, smoke detection systems, and other life safety equipment.

Data Center Infrastructure Management (DCIM) Tools:

DCIM Software: DCIM tools, such as Sunbird, Nlyte, or Schneider Electric's StruxureWare, are used to monitor and manage data center infrastructure, including power, cooling, and space utilization.
Building Automation Systems (BAS): BAS, such as Johnson Controls' Metasys or Siemens' Desigo, are used to monitor and control building systems, including HVAC, lighting, and access control.

Safety Systems:

Access Control Systems (ACS): ACS, such as biometric scanners, card readers, or facial recognition systems, are used to control access to the data center and other secure areas.
Video Surveillance Systems (VSS): VSS, such as IP cameras, DVRs, or NVRs, are used to monitor and record activity within the data center and other secure areas.

📝 Enhancement Note: While not explicitly stated, the technology stack for this role involves a deep understanding of data center equipment, infrastructure management tools, and safety systems. Familiarize yourself with the specific equipment and tools used in the data center where you will be working, as well as their role in ensuring high availability, scalability, and performance of AWS services.

👥 Team Culture & Values

Data Center Operations Values:

Safety First: Prioritize safety in all aspects of data center operations, including equipment maintenance, troubleshooting, and emergency response.
High Availability: Strive for better than 99.999% uptime, with a focus on proactive maintenance, quick issue resolution, and effective communication with stakeholders.
Continuous Improvement: Embrace a culture of continuous learning and improvement, with a focus on driving innovation and reducing operational costs.
Customer Obsession: Focus on the needs of AWS customers, with a commitment to ensuring high availability, scalability, and performance of AWS services.

Collaboration Style:

Cross-functional Collaboration: Work closely with other AWS teams, such as SRE and DevOps, to ensure high availability, scalability, and performance of AWS services.
Knowledge Sharing: Share your experience and expertise with other data center technicians and support specialists, with a focus on driving operational excellence and high uptime.
Mentoring and Coaching: Provide guidance and support to other data center technicians and support specialists, with a focus on driving career growth and development.

📝 Enhancement Note: While not explicitly stated, the team culture within AWS Infrastructure Services values safety, high availability, continuous improvement, and customer obsession. The team works collaboratively to ensure high uptime, drive innovation, and reduce operational costs, with a focus on driving operational excellence and high availability.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Equipment Maintenance: Maintain and troubleshoot electrical, mechanical, and fire/life safety equipment in a data center environment, with a focus on high availability and operational excellence.
Root Cause Analysis: Conduct root cause analysis of equipment failures and assist in troubleshooting facility and rack-level events within internal SLA.
Safety Procedures: Ensure all safety procedures are adhered to while performing work, with a focus on maintaining a safe and secure data center environment.
Emergency Response: Develop and maintain emergency response plans for data center equipment failures, power outages, and other critical incidents.
Regulatory Compliance: Ensure compliance with relevant regulations and standards, including data center design, construction, and commissioning processes.

Learning & Development Opportunities:

Technical Training: Participate in technical training and certification programs, such as CompTIA A+, Cisco CCNA, or data center-specific certifications, to expand your knowledge and expertise.
On-the-Job Training: Work closely with experienced data center technicians and support specialists to gain hands-on experience and develop your skills.
Mentoring and Coaching: Seek mentorship and coaching opportunities from experienced data center technicians and support specialists to drive career growth and development.

📝 Enhancement Note: While not explicitly stated, the technical challenges and growth opportunities for this role involve a deep understanding of data center equipment, infrastructure management tools, and safety systems. Embrace a culture of continuous learning and improvement, with a focus on driving innovation and reducing operational costs.

💡 Interview Preparation

Technical Questions:

Data Center Equipment: Demonstrate your experience with data center equipment, including electrical, mechanical, and fire/life safety systems. Be prepared to discuss your approach to maintenance, troubleshooting, and safety procedures.
Troubleshooting: Explain your troubleshooting process, including gathering information, identifying the root cause, and implementing a solution. Provide examples of troubleshooting data center equipment in a high-pressure, always-on environment.
Safety Procedures: Discuss your understanding of data center safety procedures, including access controls, security protocols, and emergency response plans. Explain your approach to ensuring a safe and secure data center environment.

Company & Culture Questions:

AWS Culture: Explain your understanding of the AWS culture, including customer obsession, innovation, and operational excellence. Discuss how you would apply these principles to data center operations and maintenance.
Team Collaboration: Describe your experience working in a team environment, with a focus on cross-functional collaboration, knowledge sharing, and mentoring. Explain how you would contribute to a positive and productive team culture within AWS Infrastructure Services.
Career Growth: Discuss your long-term career goals within data center operations and infrastructure management. Explain how you would leverage this role to drive career growth and development within AWS.

Portfolio Presentation Strategy:

Case Studies: Highlight your experience with data center equipment maintenance, troubleshooting, and safety procedures through case studies, photos, or videos. Include any relevant certifications, such as CompTIA A+, Cisco CCNA, or data center-specific certifications, to showcase your expertise.
Process Flows: Demonstrate your understanding of data center infrastructure, electrical, and mechanical systems through well-documented projects, process flows, or standard operating procedures.
Hands-on Demonstrations: Prepare for hands-on demonstrations of your troubleshooting and maintenance skills, as well as your ability to work effectively in a high-pressure, always-on environment.

📝 Enhancement Note: While not explicitly stated, the interview process for this role may involve a combination of phone screens, on-site interviews, and technical assessments to evaluate your experience, skills, and fit for the role. Be prepared to discuss your experience with data center equipment, troubleshooting, and safety procedures, as well as your understanding of data center infrastructure and operations.

📌 Application Steps

To apply for this Data Center Technical Support Engineering Operations Technician, AWS DCEO position:

Submit Your Application: Click on the application link provided in the job listing and complete the online application form.
Customize Your Portfolio: Tailor your portfolio to highlight your experience with data center equipment maintenance, troubleshooting, and safety procedures. Include case studies, photos, or videos, as well as any relevant certifications, to showcase your expertise.
Optimize Your Resume: Highlight your experience with data center equipment, troubleshooting, and safety procedures, as well as your understanding of data center infrastructure and operations. Include relevant keywords and phrases to help your resume pass through applicant tracking systems (ATS).
Prepare for Technical Interviews: Familiarize yourself with the specific data center equipment and systems used in the data center where you will be working. Brush up on your electrical and mechanical theory, as well as your understanding of data center infrastructure and operations. Prepare for hands-on demonstrations of your troubleshooting and maintenance skills, as well as your ability to work effectively in a high-pressure, always-on environment.
Research the Company: Learn about Amazon Web Services, the Infrastructure Services team, and the data center where you will be working. Understand the company's culture, values, and commitment to customer obsession, innovation, and operational excellence.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

🛠 Relevant Keywords

Programming Languages:

Python
Bash
JavaScript
C++
C#

Web Frameworks & Libraries:

React
Angular
Vue.js
Node.js
Express
Flask
Django

Server Technologies:

Linux (Ubuntu, CentOS, Debian)
Windows Server
Apache
Nginx
Microsoft IIS
Tomcat
JBoss

Databases:

MySQL
PostgreSQL
MongoDB
Redis
Amazon RDS
Amazon DynamoDB
Amazon Redshift

Tools:

Git
GitHub
Jenkins
Docker
Kubernetes
Ansible
Puppet
Chef
Terraform
AWS CloudFormation
AWS Lambda
AWS Step Functions
AWS Systems Manager
AWS CloudWatch
AWS CloudTrail
AWS IAM
AWS S3
AWS RDS
AWS DynamoDB
AWS Redshift
AWS Glue
AWS Athena
AWS QuickSight
AWS Data Pipeline
AWS Data Lake
AWS Data Lake Storage Services
AWS Data Lake Analytics Services
AWS Data Lake Storage Optimizer
AWS Data Lake Data Wrangler
AWS Data Lake Data Catalog
AWS Data Lake Data Lake Formation
AWS Data Lake Data Lake Studio
AWS Data Lake Data Lake Search
AWS Data Lake Data Lake Storage
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake
AWS Data Lake Data Lake Data Lake

Data Center Technical Support Engineering Operations Technician, AWS DCEO