📍 Job Overview

Job Title: Data Center Technical Support Engineering Operations Technician, AWS DCEO
Company: Amazon
Location: Zhongwei, Ningxia, China
Job Type: On-site
Category: Server Administration, Infrastructure
Date Posted: June 12, 2025
Experience Level: 5-10 years

🚀 Role Summary

Maintain and operate electrical, mechanical, and fire/life safety equipment in data centers to ensure high uptime for mission-critical servers.
Troubleshoot and resolve equipment failures, and assist in root cause analysis.
Support 24/7 operations with rotating 3 to 4 day work weeks and 12-hour shifts.
Collaborate with cross-functional teams to drive innovation and reduce operational costs.

📝 Enhancement Note: This role requires a strong focus on safety, teamwork, and continuous improvement to support Amazon's data centers and maintain high service levels.

💻 Primary Responsibilities

Equipment Maintenance: Support the maintenance of mechanical and electrical equipment, ensuring all safety procedures are adhered to.
Troubleshooting: Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLAs).
Operational Readings: Take daily operational readings of all mechanical and electrical equipment.
Root Cause Analysis: Assist in root cause analysis of equipment failures to prevent future occurrences.
Safety Awareness: Ensure all safety procedures are followed while performing work.
Team Collaboration: Work with cross-functional teams to drive innovation and reduce operational costs.

📝 Enhancement Note: This role requires strong communication skills to collaborate effectively with various teams and stakeholders.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, or a related discipline).

Experience: 4+ years of relevant work experience in data center operations, electrical, or mechanical maintenance.

Required Skills:

Proficiency in spoken and written English.
Strong verbal and written communication skills.
Strong safety awareness.
Ability to work in a 24/7 operation and support on-call duties.

Preferred Skills:

6+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities experience.
Knowledge of key electrical competencies and theory, as well as generic mechanical room infrastructure.
Basic team management skills.

📝 Enhancement Note: While not explicitly stated, familiarity with data center equipment, such as UPS systems, chillers, and building automation systems, would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate experience in data center operations, electrical, or mechanical maintenance through case studies or projects.
Technical Documentation: Showcase your understanding of data center equipment, troubleshooting processes, and root cause analysis techniques through well-documented projects or case studies.

📝 Enhancement Note: As this role focuses on technical support and maintenance, a portfolio showcasing hands-on experience with data center equipment and problem-solving skills would be most relevant.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Zhongwei, China, is approximately CNY 300,000 - 400,000 per year (based on market research and industry standards for data center technicians with 4-10 years of experience).

Benefits: Amazon offers a comprehensive benefits package, including:

Health, dental, and vision insurance.
Retirement savings plans.
Paid time off and holidays.
Maternity and paternity leave.
Employee discounts.
Training and development opportunities.

Working Hours: This role requires working 12-hour shifts and supporting 24/7 operations with rotating 3 to 4 day work weeks.

📝 Enhancement Note: Salary and benefits information are estimates based on market research and may vary depending on the candidate's qualifications and Amazon's internal policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon Web Services (AWS) is a comprehensive, industry-leading cloud platform provider, offering a wide range of services to businesses and organizations worldwide.

Company Size: Amazon is a large, multinational technology company with a significant presence in the cloud computing industry.

Founded: Amazon was founded in 1994, and AWS was launched in 2006.

Team Structure:

The AWS Infrastructure Services team consists of diverse professionals, including software, hardware, and network engineers, supply chain specialists, security experts, operations technical support managers, and other vital roles.
The team collaborates with people across Amazon and operating partners to deliver high standards for safety, security, and capacity at the lowest possible cost for customers.

Development Methodology:

AWS follows Agile methodologies for software development and project management.
The team emphasizes continuous improvement, innovation, and driving operational excellence.

Company Website: Amazon Web Services

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and high-performance work environment. This role requires a strong commitment to these values and a focus on delivering exceptional results for customers.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate to senior-level position within the data center operations and server administration career path.

Reporting Structure: The Data Center Technical Support Engineering Operations Technician reports to the AWS Infrastructure Services team and works closely with cross-functional teams, including data center managers, engineers, and support staff.

Technical Impact: This role has a direct impact on the reliability, performance, and security of Amazon's data centers and the services they support. The technician's work ensures that mission-critical servers maintain high uptime and that data center equipment operates efficiently and safely.

Growth Opportunities:

Technical Specialization: Develop expertise in specific data center equipment or systems, such as UPS, chillers, or building automation.
Team Leadership: Gain experience in team management and mentoring, leading to potential promotions within the operations or engineering teams.
Cross-functional Collaboration: Work with other teams, such as software development or IT, to drive innovation and improve data center operations.

📝 Enhancement Note: Career growth in this role may involve advancing to senior technical roles, team leadership positions, or moving into related fields, such as data center design, architecture, or project management.

🌐 Work Environment

Office Type: Amazon's data centers are industrial facilities that house mission-critical servers and related equipment. The work environment is typically clean, well-organized, and well-equipped with the necessary tools and safety gear.

Office Location(s): Zhongwei, China.

Workspace Context:

Safety: Prioritize safety in all aspects of the work, following established safety procedures and guidelines.
Collaboration: Work closely with cross-functional teams to troubleshoot issues, drive innovation, and improve data center operations.
Continuous Learning: Stay up-to-date with the latest data center technologies, best practices, and industry trends.

Work Schedule: This role requires working 12-hour shifts and supporting 24/7 operations with rotating 3 to 4 day work weeks.

📝 Enhancement Note: The work environment for this role is typically fast-paced, dynamic, and requires strong attention to detail and a commitment to safety and quality.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience, qualifications, and fit for the role.
Technical Interview: A deeper dive into your technical skills, troubleshooting experience, and understanding of data center equipment and systems.
On-site Visit: A tour of the data center facility and hands-on demonstration of your ability to perform the required tasks.
Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss your fit for the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight your experience with data center equipment, troubleshooting, and root cause analysis.
Include case studies or projects that demonstrate your ability to work effectively in a team environment.
Showcase your commitment to safety and quality in your work.

Technical Challenge Preparation:

Brush up on your knowledge of data center equipment, electrical systems, and mechanical components.
Practice troubleshooting exercises and root cause analysis techniques.
Familiarize yourself with Amazon's safety procedures and guidelines.

ATS Keywords: (Organized by category)

Data Center: Data center, server room, mission-critical, uptime, redundancy, capacity planning.
Equipment: UPS, PDU, chiller, cooling tower, AHU, CRAC, CRAH, generator, switchgear, rack PDU, power distribution unit, uninterruptible power supply.
Troubleshooting: Troubleshoot, diagnose, root cause analysis, problem-solving, fault finding, repair, maintenance.
Safety: Safety, OSHA, PPE, lockout/tagout, arc flash, electrical safety, mechanical safety.
Teamwork: Teamwork, collaboration, communication, stakeholder management, cross-functional teams.
Industry Terms: Data center technician, data center operator, facilities management, infrastructure management, server administration.

📝 Enhancement Note: The interview process for this role is likely to be thorough and hands-on, focusing on your technical skills, problem-solving abilities, and commitment to safety and quality.

🛠 Technology Stack & Web Infrastructure

Data Center Equipment:

Power: UPS, PDU, switchgear, generators, battery strings, and power distribution units.
Cooling: Chillers, cooling towers, CRAC, CRAH, AHU, and computer room air conditioners.
Mechanical: Pumps, motors, VFD, and other mechanical equipment.
Building Automation: Building management systems (BMS), building automation systems (BAS), and building control systems (BCS).

📝 Enhancement Note: Familiarity with these data center equipment categories and specific components is essential for this role.

👥 Team Culture & Values

AWS Values:

Customer Obsessed: Focus on delivering exceptional customer experiences and results.
Ownership: Take responsibility for your work and drive results.
Invent and Simplify: Continuously innovate and simplify processes and technologies.
Learn and Be Curious: Stay curious and committed to lifelong learning.
Hire and Develop the Best: Attract and develop the best talent to drive success.
Insist on the Highest Standards: Hold yourself and others to high standards, and continuously improve.
Think Big: Think beyond the obvious and challenge the status quo.
Bias for Action: Make decisions and take action, even in the face of uncertainty.
Frugality: Focus on efficiency and cost-effectiveness in all aspects of the work.

Collaboration Style:

Cross-functional Collaboration: Work closely with other teams, such as software development, IT, or data center management, to drive innovation and improve data center operations.
Knowledge Sharing: Share your expertise and learn from others to drive continuous improvement.
Mentoring: Provide guidance and support to junior team members and help them develop their skills and careers.

📝 Enhancement Note: Amazon's company culture is known for its high-performance work environment, customer obsession, and commitment to innovation. This role requires strong alignment with these values and a focus on delivering exceptional results.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Equipment Failure: Troubleshoot and resolve equipment failures, such as UPS, PDU, or cooling system malfunctions.
Root Cause Analysis: Identify the root cause of equipment failures and develop strategies to prevent future occurrences.
Safety: Ensure all safety procedures are followed while performing work and maintain a safe work environment.
Continuous Improvement: Drive innovation and improve data center operations through process optimization, technology adoption, and best practice implementation.

Learning & Development Opportunities:

Training: Participate in Amazon's training programs and workshops to develop your skills and advance your career.
Conferences & Events: Attend industry conferences, webinars, and events to stay up-to-date with the latest data center technologies and best practices.
Mentoring: Seek mentorship from experienced team members or industry experts to gain insights and guidance for your career development.

📝 Enhancement Note: This role offers numerous opportunities for technical growth, learning, and career advancement within Amazon's data center operations and infrastructure management teams.

💡 Interview Preparation

Technical Questions:

Data Center Equipment: Describe the components of a typical data center power, cooling, and mechanical system. How do they work together to maintain optimal data center conditions?
Troubleshooting: Walk us through your process for troubleshooting a data center equipment failure. What steps do you take to identify the root cause and resolve the issue?
Safety: Explain the importance of safety in data center operations. Describe a time when you had to prioritize safety over other considerations in your work.

Company & Culture Questions:

AWS Values: How do you embody Amazon's leadership principles in your work? Provide an example of a time when you demonstrated one or more of these values.
Teamwork: Describe a time when you worked collaboratively with a cross-functional team to achieve a shared goal. What was the outcome, and what did you learn from the experience?
Innovation: How have you driven innovation in your previous roles? Describe a time when you identified an opportunity for improvement and implemented a new process or technology to address it.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies that demonstrate your experience with data center equipment, troubleshooting, and root cause analysis. Highlight your problem-solving skills, attention to detail, and commitment to safety and quality.
Safety Focus: Emphasize your understanding of and commitment to safety in data center operations. Discuss the safety procedures you follow and the importance of maintaining a safe work environment.
Teamwork: Showcase your ability to work effectively in a team environment, collaborating with cross-functional teams to drive innovation and improve data center operations.

📝 Enhancement Note: The interview process for this role is likely to be thorough and hands-on, focusing on your technical skills, problem-solving abilities, and commitment to safety and quality. Be prepared to demonstrate your expertise and discuss your approach to data center operations, troubleshooting, and continuous improvement.

📌 Application Steps

To apply for this Data Center Technical Support Engineering Operations Technician position:

Submit Your Application: Click on the application link and submit your resume, highlighting your relevant experience, skills, and qualifications.
Prepare Your Portfolio: Tailor your portfolio to showcase your experience with data center equipment, troubleshooting, and root cause analysis. Include case studies or projects that demonstrate your ability to work effectively in a team environment and your commitment to safety and quality.
Research Amazon: Familiarize yourself with Amazon's company culture, values, and data center operations. Understand how this role aligns with your career goals and how you can contribute to Amazon's success.
Prepare for the Interview: Review the interview process and technical challenge preparation tips provided above. Practice your responses to technical and company-related questions, and refine your portfolio presentation strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with Amazon's hiring organization before making application decisions.

Data Center Technical Support Engineering Operations Technician, AWS DCEO