📍 Job Overview

Job Title: Data Center Site Operations Team Lead - CAVITE (ST Telemedia Global Data Centre Philippines)
Company: Globe Group
Location: Dasmariñas, Cavite, Philippines
Job Type: On-site, Full-time
Category: Data Center Operations, Infrastructure Management
Date Posted: February 6, 2025

🚀 Role Summary

Lead and manage the 24/7 operations of a large-scale in-country data center, ensuring high availability and minimal downtime.
Oversee and resolve operational incidents and major issues, acting as the Level 2 escalation point.
Implement best-in-class data center operations based on ITIL and industry practices, ensuring ITIL compliance for incident, problem, and change management.
Coordinate and support contractors and vendors, as well as inspect ongoing and completed works.
Plan and support preventive and reactive maintenance activities with minimal disruption to services.
Participate in internal and external audits for internal stakeholders and customers.
Generate accurate and regular reports as required.

📝 Enhancement Note: This role requires a strong background in data center operations and a solid understanding of ITIL frameworks to ensure efficient incident, problem, and change management processes.

💻 Primary Responsibilities

Data Center Operations Management: Oversee the smooth running of the data center's infrastructure, ensuring 24/7 availability and minimal downtime.
Incident and Issue Resolution: Act as the Level 2 escalation point, managing and resolving operational incidents and major issues within the agreed service level agreements (SLAs).
ITIL Compliance: Implement and maintain ITIL-compliant processes for incident, problem, and change management, ensuring high standards of service and support.
Vendor and Contractor Coordination: Liaise with and support contractors and vendors, ensuring they comply with data center policies and procedures.
Maintenance Planning and Support: Plan and support preventive and reactive maintenance activities, minimizing disruption to the company's services.
Audit Participation: Participate in internal and external audits for internal stakeholders and customers, ensuring data center operations comply with relevant standards and regulations.
Reporting: Generate accurate and regular reports on data center operations, performance, and other relevant metrics.

📝 Enhancement Note: This role requires strong problem-solving skills, a proactive approach to incident prevention, and the ability to work effectively under pressure in a high-availability environment.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as ITIL, Data Center Design Professional (DCDP), or Data Center Operations Professional (DCOP) are highly desirable.

Experience: At least 5-10 years of experience in data center operations, with a proven track record of managing and maintaining large-scale data center infrastructure. Experience in a similar role within a data center environment is preferred.

Required Skills:

Proven experience in data center operations and management.
Strong understanding of ITIL frameworks and best practices.
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Proficiency in data center infrastructure, including M&E, security, network, and plumbing systems.
Experience with ticketing systems and incident management processes.
Strong planning and organizational skills, with the ability to manage multiple priorities and deadlines.
Knowledge of data center industry standards and regulations.

Preferred Skills:

Experience with data center infrastructure management (DCIM) tools.
Familiarity with data center industry-specific software and platforms.
Knowledge of data center energy efficiency and sustainability best practices.
Experience with data center security and compliance processes.
Familiarity with data center industry trends and emerging technologies.

📝 Enhancement Note: Candidates with experience in data center operations within a global data center operator or a large enterprise environment may be at an advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio demonstrating experience in data center operations, including case studies of successful incident resolution, process improvement, and maintenance planning.
Evidence of ITIL compliance and process improvement initiatives.
Examples of vendor and contractor coordination, including successful project outcomes and lessons learned.

Technical Documentation:

Detailed documentation of data center infrastructure, including floor plans, equipment lists, and maintenance records.
Process documentation for incident, problem, and change management, demonstrating ITIL compliance.
Reports on data center performance, including availability, capacity, and energy efficiency metrics.

📝 Enhancement Note: Candidates should be prepared to discuss their portfolio in the context of data center operations best practices, ITIL compliance, and continuous improvement.

💵 Compensation & Benefits

Salary Range: PHP 80,000 - 120,000 per month (based on experience and qualifications). This range is competitive with the Philippine data center operations market and reflects the importance of this role to the organization.

Benefits:

Health and medical insurance.
Retirement benefits.
Employee discounts on Globe products and services.
Training and development opportunities.
Employee referral program.
Performance-based bonuses and incentives.

Working Hours: 40 hours per week, with rotating shift schedules to ensure 24/7 data center operations.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for data center operations roles in the Philippines. Actual compensation may vary depending on the candidate's experience, qualifications, and the organization's compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and information technology services.

Company Size: Globe Group is one of the leading telecommunications companies in the Philippines, with a significant presence in the data center industry. As a large organization, Globe offers opportunities for career growth and development within a dynamic and innovative environment.

Founded: In 1999, Globe Group was established as a subsidiary of Singtel, one of the largest telecommunications companies in Asia. Since then, Globe has grown to become a major player in the Philippine telecommunications market, expanding its services to include data center operations and cloud services.

Team Structure:

Data Center Operations Team: Responsible for the day-to-day management and maintenance of the data center infrastructure.
ITIL Compliance Team: Ensures that data center operations comply with ITIL best practices and relevant industry standards.
Vendor and Contractor Management Team: Liaises with and supports contractors and vendors, ensuring they comply with data center policies and procedures.
Maintenance Planning and Support Team: Plans and supports preventive and reactive maintenance activities, minimizing disruption to the company's services.
Audit and Compliance Team: Participates in internal and external audits for internal stakeholders and customers, ensuring data center operations comply with relevant standards and regulations.

Development Methodology:

ITIL-based incident, problem, and change management processes.
Regular audits and assessments to ensure data center operations comply with relevant standards and regulations.
Continuous improvement initiatives to enhance data center performance, energy efficiency, and sustainability.

Company Website: https://www.globe.com.ph/

📝 Enhancement Note: Globe Group's data center operations team works closely with other departments within the organization, such as network operations, security, and IT service management, to ensure seamless and efficient data center services.

📈 Career & Growth Analysis

Data Center Operations Career Level: This role is suitable for experienced data center operations professionals seeking to advance their careers in a large, dynamic organization. The role offers opportunities for growth and development within the data center operations team and the broader organization.

Reporting Structure: The Data Center Site Operations Team Lead reports directly to the Data Center Operations Manager and works closely with other data center operations team members, as well as representatives from other departments within the organization.

Technical Impact: The Data Center Site Operations Team Lead plays a critical role in ensuring the smooth running of the data center infrastructure, minimizing downtime, and maximizing data center performance. The role also involves implementing best-in-class data center operations based on ITIL and industry practices, ensuring ITIL compliance for incident, problem, and change management.

Growth Opportunities:

Team Leadership: As the Data Center Site Operations Team Lead, there is an opportunity to develop and grow within the data center operations team, potentially leading to a management role within the organization.
Technical Specialization: The role offers opportunities to develop expertise in specific areas of data center operations, such as energy efficiency, sustainability, or emerging technologies.
Cross-functional Collaboration: Working closely with other departments within the organization, such as network operations, security, and IT service management, provides opportunities to gain experience in related fields and expand professional networks.

📝 Enhancement Note: Candidates should be prepared to discuss their career goals and aspirations during the interview process, as well as their interest in data center operations and the broader telecommunications industry.

🌐 Work Environment

Office Type: The data center operations team works in a state-of-the-art data center facility, with access to modern tools and technologies to support their work. The team also has access to collaborative workspaces and meeting rooms within the organization's main office locations.

Office Location(s): The data center is located in Dasmariñas, Cavite, Philippines. The main office locations are in Makati Chino Roces, Philippines.

Workspace Context:

Data Center Environment: The data center is a highly controlled environment, with strict access controls, security measures, and environmental management systems in place to ensure the safety and reliability of the infrastructure.
Collaborative Workspaces: The data center operations team has access to collaborative workspaces and meeting rooms within the organization's main office locations, facilitating cross-functional collaboration and knowledge sharing.
Data Center Infrastructure: The data center is equipped with state-of-the-art infrastructure, including M&E, security, network, and plumbing systems, as well as advanced monitoring and management tools.

Work Schedule: The role requires working in rotating shifts to ensure 24/7 data center operations. The work schedule may include evenings, weekends, and holidays, as required.

📝 Enhancement Note: Candidates should be prepared to discuss their availability and flexibility to work in rotating shifts and their ability to work effectively in a high-availability environment.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess the candidate's communication skills, experience, and fit for the role.
Technical Assessment: A hands-on assessment of the candidate's data center operations skills, including incident resolution, process improvement, and maintenance planning.
Behavioral Interview: A structured interview to assess the candidate's problem-solving skills, teamwork, and cultural fit.
Final Interview: A final interview with the Data Center Operations Manager and other key stakeholders to discuss the candidate's fit for the role and the organization.

Portfolio Review Tips:

Highlight successful incident resolution, process improvement, and maintenance planning initiatives.
Demonstrate ITIL compliance and process improvement initiatives.
Showcase vendor and contractor coordination, including successful project outcomes and lessons learned.

Technical Challenge Preparation:

Familiarize yourself with data center infrastructure, including M&E, security, network, and plumbing systems.
Brush up on your ITIL knowledge and be prepared to discuss ITIL compliance and process improvement initiatives.
Prepare for scenario-based questions that test your problem-solving, decision-making, and communication skills.

ATS Keywords: Data Center Operations, ITIL Compliance, Incident Management, Problem Management, Change Management, Customer Support, Safety Procedures, Security Procedures, Vendor Coordination, Maintenance Planning, Audit Participation, Reporting, Technical Knowledge, Team Leadership, Operational Escalation, Documentation.

📝 Enhancement Note: Candidates should tailor their resumes and application materials to highlight their relevant data center operations experience, skills, and achievements. They should also be prepared to discuss their portfolio and technical challenges in the context of data center operations best practices and ITIL compliance.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

M&E Systems: Uninterruptible Power Supply (UPS), Generators, Power Distribution Units (PDUs), and other power management systems.
Security Systems: Biometric access controls, CCTV, and other security measures to ensure data center physical security.
Network Systems: Routers, switches, and other network equipment to support data center connectivity and communication.
Plumbing Systems: Water-cooled chillers, Computer Room Air Conditioning (CRAC) units, and other plumbing systems to support data center cooling and environmental management.

Data Center Management Tools:

Data center infrastructure management (DCIM) tools to monitor and manage data center infrastructure.
IT service management (ITSM) tools to support incident, problem, and change management processes.
Monitoring and alerting tools to ensure proactive incident resolution and minimize downtime.

📝 Enhancement Note: Candidates should be familiar with the data center infrastructure and management tools relevant to the role and be prepared to discuss their experience with these technologies during the interview process.

👥 Team Culture & Values

Data Center Operations Values:

Reliability: Ensuring high availability and minimal downtime of the data center infrastructure.
Efficiency: Implementing best-in-class data center operations based on ITIL and industry practices.
Collaboration: Working effectively with other data center operations team members, as well as representatives from other departments within the organization.
Continuous Improvement: Regularly reviewing and enhancing data center operations to ensure compliance with relevant standards and regulations.

Collaboration Style:

Cross-functional Collaboration: Working closely with other departments within the organization, such as network operations, security, and IT service management, to ensure seamless and efficient data center services.
Knowledge Sharing: Regularly sharing best practices, lessons learned, and other relevant information to support data center operations team development and growth.
Technical Mentoring: Providing guidance and support to junior team members to help them develop their data center operations skills and advance their careers.

📝 Enhancement Note: Candidates should be prepared to discuss their experience with data center operations best practices, ITIL compliance, and continuous improvement initiatives during the interview process.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Resolution: Managing and resolving operational incidents and major issues within agreed service level agreements (SLAs).
Process Improvement: Identifying and implementing opportunities to enhance data center operations based on ITIL and industry best practices.
Maintenance Planning: Planning and supporting preventive and reactive maintenance activities with minimal disruption to the company's services.
Vendor Coordination: Coordinating and supporting contractors and vendors, ensuring they comply with data center policies and procedures.

Learning & Development Opportunities:

ITIL Certification: Pursuing relevant ITIL certifications, such as ITIL Foundation, ITIL Practitioner, or ITIL Expert, to enhance data center operations knowledge and skills.
Data Center Design and Operations Courses: Attending courses and workshops focused on data center design, operations, and best practices.
Industry Conferences and Events: Participating in industry conferences, webinars, and other events to stay up-to-date with data center operations trends and emerging technologies.

📝 Enhancement Note: Candidates should be prepared to discuss their approach to data center operations challenges and their interest in pursuing relevant certifications and professional development opportunities.

💡 Interview Preparation

Technical Questions:

Data Center Infrastructure: Questions related to data center infrastructure, including M&E, security, network, and plumbing systems.
ITIL Compliance: Questions related to ITIL compliance and process improvement initiatives.
Incident Resolution: Scenario-based questions that test problem-solving, decision-making, and communication skills.
Maintenance Planning: Questions related to preventive and reactive maintenance activities, as well as maintenance planning and scheduling.

Company & Culture Questions:

Data Center Operations: Questions related to data center operations best practices, ITIL compliance, and continuous improvement initiatives.
Teamwork: Questions related to cross-functional collaboration, knowledge sharing, and technical mentoring.
Career Goals: Questions related to the candidate's career goals, aspirations, and interest in data center operations and the broader telecommunications industry.

Portfolio Presentation Strategy:

Incident Resolution: Highlight successful incident resolution, process improvement, and maintenance planning initiatives.
ITIL Compliance: Demonstrate ITIL compliance and process improvement initiatives.
Vendor Coordination: Showcase vendor and contractor coordination, including successful project outcomes and lessons learned.

📝 Enhancement Note: Candidates should practice their problem-solving, decision-making, and communication skills in preparation for the interview process, as well as brushing up on their data center operations knowledge and ITIL compliance.

📌 Application Steps

To apply for this Data Center Site Operations Team Lead position:

Submit your application through the application link provided.
Customize your resume and portfolio to highlight your relevant data center operations experience, skills, and achievements.
Prepare for the phone/video screen, technical assessment, behavioral interview, and final interview by researching data center operations best practices, ITIL compliance, and continuous improvement initiatives.
Familiarize yourself with Globe Group's data center operations team, company culture, and values to ensure a strong cultural fit.

📝 Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Data Center Operations-Specific Focus:

Tailor every section specifically to data center operations, infrastructure management, and IT service management roles.
Include data center infrastructure, M&E, security, network, and plumbing systems in relevant sections.
Address ITIL compliance, incident, problem, and change management processes in detail.
Emphasize vendor and contractor coordination, maintenance planning, and audit participation.
Provide tactical advice for data center operations portfolio development, live demonstrations, and project case studies.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about data center operations, ITIL compliance, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute data center operations and IT service management-related keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and data center operations specialization.

Industry Expertise:

Include specific data center infrastructure, management tools, and IT service management platforms relevant to the role.
Address data center operations career progression paths and technical leadership opportunities in data center teams.
Provide tactical advice for data center operations portfolio development, live demonstrations, and project case studies.
Include data center operations-specific interview preparation and coding challenge guidance.
Emphasize data center infrastructure management, IT service management, and continuous improvement principles.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use data center operations and IT service management industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to data center operations professionals.
Provide actionable insights that give data center operations candidates a competitive advantage.
Focus on data center operations team culture, cross-functional collaboration, and IT service management best practices.

Technical Focus & Portfolio Emphasis:

Emphasize data center infrastructure management, IT service management, and continuous improvement best practices.
Include specific portfolio requirements tailored to the data center operations discipline and role level.
Address data center infrastructure, management tools, and IT service management platforms in portfolio development.
Focus on incident resolution, process improvement, and maintenance planning case studies.
Include technical presentation skills and stakeholder communication for data center operations projects.

Avoid:

Generic business jargon not relevant to data center operations or IT service management roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific data center operations role.
Marketing language unrelated to data center operations, infrastructure management, or IT service management.

Generate comprehensive, data center operations-focused content that serves as a valuable resource for data center operations, infrastructure management, and IT service management professionals evaluating career opportunities and preparing for technical interviews in the data center operations industry.

Data Center Site Operations Team Lead - CAVITE (ST Telemedia Global Data Centre Philippines)