📍 Job Overview

Job Title: Data Center Service Director
Company: EOS
Location: New Albany, OH, United States
Job Type: On-site
Category: IT & Infrastructure
Date Posted: August 1, 2025
Experience Level: 10+ years

🚀 Role Summary

Strategic Leadership: Define and execute global data center service delivery vision, aligning with client goals and EOS strategy.
Service Delivery Management: Oversee end-to-end service activities, ensuring adherence to SLAs, KPIs, and OLAs.
Operational Excellence: Lead cross-regional initiatives using Lean Six Sigma and CSI methodologies, optimizing resource utilization and enhancing efficiency.
Team Leadership: Build, lead, and mentor high-performing international teams across multiple time zones, fostering collaboration and driving collective success.
Commercial Oversight: Own the commercial performance of service operations, managing third-party vendor relationships and enforcing contractual compliance.

📝 Enhancement Note: This role requires a strategic leader with a strong technical background, proven operational excellence, and exceptional communication skills to drive global data center service delivery and ensure customer satisfaction.

💻 Primary Responsibilities

Strategic Planning: Develop and own the global service roadmap, identifying opportunities for growth and improvement.
Executive Communication: Act as the senior escalation and communication point for all service-related matters, conducting executive-level service reviews with internal and client leadership.
Service Optimization: Standardize global service delivery processes and champion the implementation of automation and service management platforms to enhance efficiency and reporting.
Team Development: Promote EOS values and leadership principles through development, recognition, and engagement initiatives, ensuring consistent governance and quality control across all active regions.
Commercial Management: Own the commercial performance of service operations, ensuring accurate billing, budgeting, and financial transparency, supporting pricing strategies, contract renewals, and RFP creation for expansion initiatives.

📝 Enhancement Note: This role demands a proactive approach to problem-solving, with a focus on continuous improvement and a customer-centric mindset to drive operational excellence and long-term strategic alignment.

🎓 Skills & Qualifications

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field is desirable.

Experience: 10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role, is essential. Proven experience managing large-scale, global data center operations is required.

Required Skills:

Deep understanding of compute, network, storage, and data center infrastructure
Familiarity with automation, monitoring, and orchestration platforms
ITIL certification or demonstrated experience with service management frameworks
Strong communication skills with the ability to interact with executive and C-level stakeholders
Proficiency in resolving complex challenges with diplomacy and strategic foresight

Preferred Skills:

Experience in managed services, cloud infrastructure, or enterprise transformation
Willingness and flexibility to travel internationally as business needs require

📝 Enhancement Note: Candidates should possess a strong blend of technical expertise, leadership skills, and commercial acumen to succeed in this role. Familiarity with Lean Six Sigma, CSI methodologies, and global service delivery processes is beneficial.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $165,000 - $185,000 USD per year

Benefits:

Competitive benefits package
Opportunities for professional development and growth
Collaborative and inclusive work environment

Working Hours: Full-time, with flexibility for deployment windows, maintenance, and project deadlines

📝 Enhancement Note: The salary range provided is a general guideline and may not reflect the final compensation offer. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global Technology and Logistics, providing Collaboration and Business IT Support services to industry leaders.

Company Size: Large, with a global presence and multiple international regions.

Founded: EOS IT Solutions is a well-established company with a strong reputation for delivering forward-thinking solutions based on multi-domain architecture.

Team Structure:

Diverse, globally distributed teams across multiple time zones
Collaborative environment with a focus on customer satisfaction and operational excellence
Cross-functional collaboration with supporting functions such as PMO, HR, and innovation

Development Methodology:

Lean Six Sigma and continual service improvement (CSI) methodologies
Standardized global service delivery processes and optimization of resource utilization
Implementation of automation and service management platforms to enhance efficiency and reporting

Company Website: EOS IT Solutions

📝 Enhancement Note: EOS IT Solutions is committed to creating a diverse and inclusive work environment, promoting collective success through collaboration and continuous improvement.

📈 Career & Growth Analysis

Data Center Service Director: A senior leadership role responsible for global service delivery and operations, ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment.

Reporting Structure: The Data Center Service Director will report directly to the Global Head of Service Delivery and will oversee a diverse, globally distributed team, including field technicians, project managers, and service delivery leads.

Technical Impact: This role has a significant impact on global data center service delivery, driving operational excellence, and ensuring customer satisfaction. The ideal candidate will possess deep technical expertise, proven leadership, and a passion for continuous improvement.

Growth Opportunities:

Opportunities for professional development and growth within the global service delivery organization
Potential to expand the role’s scope and influence as the company continues to grow and evolve
Exposure to diverse international teams and cultures, fostering personal and professional growth

📝 Enhancement Note: This role offers a unique opportunity for a strategic leader to make a significant impact on global data center service delivery and drive operational excellence. Success in this role can lead to further career progression within the company’s global service delivery organization.

🌐 Work Environment

Office Type: On-site, with a collaborative and inclusive work environment that fosters teamwork and cross-functional collaboration.

Office Location(s): New Albany, OH, United States, with global team members working across multiple international regions.

Workspace Context:

Collaborative workspace with a focus on teamwork and knowledge sharing
Access to cutting-edge technology and tools to support global service delivery
Opportunities for professional development and growth within the global service delivery organization

Work Schedule: Full-time, with flexibility for deployment windows, maintenance, and project deadlines. The role may require international travel as business needs require.

📝 Enhancement Note: The work environment at EOS IT Solutions is designed to support collaboration, innovation, and continuous improvement, with a focus on driving operational excellence and customer satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and understanding of the role.
Technical Deep Dive: A detailed discussion of the candidate’s technical expertise, experience, and approach to data center service delivery and operations.
Behavioral & Situational Questions: Assessments of the candidate’s problem-solving skills, leadership style, and ability to thrive in a global, high-performance environment.
Final Interview: A meeting with key stakeholders to discuss the candidate’s fit for the role and the organization.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on data center infrastructure, automation, and service management platforms
Prepare for questions about global service delivery, operational excellence, and continuous improvement
Research EOS IT Solutions, its industry, and competitors to demonstrate a strong understanding of the business and market landscape

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate’s technical expertise, leadership skills, and cultural fit. Successful candidates will possess a strong blend of technical, leadership, and commercial skills, with a proven track record of driving operational excellence and customer satisfaction in a global, high-performance environment.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Data Center Service Director Values:

Customer-centric mindset, with a focus on operational excellence and continuous improvement
Strong leadership and communication skills, with the ability to drive collective success in a global, high-performance environment
Technical expertise and a passion for data center infrastructure, automation, and service management
Commercial acumen and a strategic approach to service delivery and operations

Collaboration Style:

Cross-functional collaboration with internal teams, including field technicians, project managers, and service delivery leads
Global teamwork and knowledge sharing to drive collective success
A customer-centric mindset that prioritizes operational excellence and continuous improvement

📝 Enhancement Note: The team culture at EOS IT Solutions is collaborative, inclusive, and focused on driving operational excellence and customer satisfaction. Successful candidates will possess strong leadership, communication, and technical skills, with a proven track record of driving global service delivery and operations in a high-performance environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing large-scale, global data center operations with a focus on operational excellence and continuous improvement
Ensuring consistent service performance, customer satisfaction, and long-term strategic alignment across multiple international regions
Driving a customer-first culture rooted in operational excellence and accountability

Learning & Development Opportunities:

Opportunities for professional development and growth within the global service delivery organization
Exposure to diverse international teams and cultures, fostering personal and professional growth
Potential to expand the role’s scope and influence as the company continues to grow and evolve

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for a strategic leader with a strong technical background, proven operational excellence, and exceptional communication skills. Success in this role can lead to further career progression within the company’s global service delivery organization.

💡 Interview Preparation

Technical Questions:

Data Center Infrastructure: Describe your experience with data center infrastructure, including compute, network, storage, and related technologies.
Global Service Delivery: Discuss your approach to global service delivery, operational excellence, and continuous improvement.
Leadership & Team Management: Explain your leadership style and approach to managing diverse, globally distributed teams.
Commercial Acumen: Describe your experience with commercial oversight, vendor management, and pricing strategies.

Company & Culture Questions:

EOS IT Solutions: What do you know about EOS IT Solutions, its industry, and competitors? How do you see yourself contributing to our success?
Customer Satisfaction: How do you prioritize customer satisfaction and ensure exceptional service performance in a global, high-performance environment?
Operational Excellence: What is your approach to operational excellence, and how have you driven continuous improvement in previous roles?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate’s technical expertise, leadership skills, and cultural fit. Successful candidates will possess a strong blend of technical, leadership, and commercial skills, with a proven track record of driving operational excellence and customer satisfaction in a global, high-performance environment.

📌 Application Steps

To apply for this Data Center Service Director position:

Submit your application through the EOS IT Solutions careers page.
Research EOS IT Solutions, its industry, and competitors to demonstrate a strong understanding of the business and market landscape.
Prepare for the interview process by brushing up on your technical expertise, leadership skills, and commercial acumen.
Tailor your application and interview responses to highlight your relevant experience, skills, and cultural fit for this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with EOS IT Solutions before making application decisions.

Data Center Service Director