📍 Job Overview

Job Title: Data Center Service Delivery Manager (Mountain / Pacific) - Hybrid
Company: EOS IT Solutions
Location: Prineville, Oregon, United States
Job Type: Hybrid (On-site and Remote)
Category: Data Center Management, IT Service Delivery
Date Posted: June 25, 2025
Experience Level: 5-10 years
Remote Status: Hybrid (On-site and Remote)

🚀 Role Summary

Key Responsibilities: Oversee end-to-end data center service delivery, manage infrastructure teams, and collaborate with stakeholders to ensure optimal performance and continuous improvement.
Key Skills: Service operations, team leadership, data center management, infrastructure hardware, ITSM, Lean, Six Sigma, conflict resolution, communication, high-availability environments, root cause analysis, operational reporting, stakeholder management, and continuous improvement.

📝 Enhancement Note: This role requires a balance of technical expertise, leadership, and stakeholder management skills to ensure efficient data center operations and client satisfaction.

💻 Primary Responsibilities

Service Operations & Delivery:
- Own the daily delivery and performance of data center support services, ensuring compliance with SLAs, KPIs, and contractual commitments.
- Manage cross-functional teams performing hardware repairs, retrofits, upgrades, decommissions, and related physical infrastructure work.
- Develop and implement operational strategies to optimize service efficiency and scalability.
- Partner with local and global client stakeholders to execute tactical and strategic initiatives, ensuring proactive communication and alignment.
Team Leadership & Development:
- Lead a team of on-site and remote data center technicians, fostering a culture of accountability, performance, and collaboration.
- Drive continuous improvement and knowledge sharing through structured coaching, documentation, and training.
- Monitor technician performance, conduct reviews, and establish improvement plans to meet service delivery goals.
Service Improvement & Analysis:
- Analyze operational trends, asset lifecycle data, and ticketing patterns to identify risks and drive strategic decision-making.
- Collaborate with internal teams to streamline workflows, reduce MTTR, and implement automation where possible.
- Conduct root cause analysis (RCA) and implement preventive actions for recurring hardware or service issues.
Stakeholder Management & Communication:
- Serve as the primary point of contact for client escalation and service-related discussions.
- Lead service reviews, QBRs, and performance updates with key internal and external stakeholders.
- Maintain and track resource plans, capacity models, and escalation logs to support operational readiness.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., PMP, ITIL) are a plus.

Experience: 5+ years of experience managing technical field or data center operations teams.

Required Skills:

Deep understanding of infrastructure hardware (servers, switches, storage, network equipment) and data center best practices.
Familiarity with physical layer infrastructure, asset tracking systems, and structured cabling.
Working knowledge of ITSM, CSI, Lean, or Six Sigma methodologies.
Experience with SLAs, service governance, and operational reporting.
Exceptional leadership, organizational, and conflict resolution skills.
Ability to translate technical issues into business impact and drive resolution with urgency.
Strong communication skills with experience presenting to executive and technical audiences.
Experience supporting high-availability environments and managing high-pressure incidents.

Preferred Skills:

Familiarity with major OEM platforms (e.g., Cisco, Juniper, Dell, HPE, Arista).
Experience in regulated or hyperscale data center environments.
Knowledge of infrastructure automation tools or scripting is a plus.
Project management certifications or training (e.g., PMP, ITIL).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:
- Demonstrate experience in managing data center operations teams with case studies highlighting service delivery improvements, team leadership, and stakeholder management.
- Showcase knowledge of infrastructure hardware and data center best practices with relevant technical documentation or certifications.
- Highlight problem-solving skills with examples of root cause analysis, issue resolution, and service improvement initiatives.
Technical Documentation:
- Provide examples of operational reports, service reviews, or QBR presentations demonstrating data-driven decision-making and stakeholder communication.
- Share any relevant process improvement plans, workflow diagrams, or automation scripts that showcase your ability to optimize data center services.

💵 Compensation & Benefits

Salary Range: $130,000 - $140,000 USD per year

Benefits:

Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company match.
Paid time off (vacation, sick, and holidays).
Employee assistance program.
Professional development opportunities and training.
Employee discounts on EOS products and services.

Working Hours: Full-time, Monday - Friday, with on-call rotation for incident management.

📝 Enhancement Note: The provided salary range is based on market research for data center management roles in the United States, considering the required experience level and regional cost of living.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global Technology and Logistics, providing Collaboration and Business IT Support services to industry leaders.

Company Size: Medium to Large (1,001 - 5,000 employees).

Founded: Not specified.

Team Structure:

Data center service delivery teams, consisting of on-site and remote infrastructure technicians.
Cross-functional teams, including client stakeholders, internal teams (e.g., IT, procurement, finance), and external partners (e.g., vendors, contractors).

Development Methodology:

Lean and Six Sigma methodologies for process improvement and service delivery optimization.
Agile or Scrum methodologies for project management and team collaboration.

Company Website: EOS IT Solutions

📝 Enhancement Note: EOS IT Solutions is a global technology and logistics company focused on delivering forward-thinking solutions based on multi-domain architecture. The company prioritizes customer satisfaction, commitment to superior quality of service, and investing in and supporting partners and employees.

📈 Career & Growth Analysis

Data Center Service Delivery Manager Career Level: This role is typically at the mid to senior level, responsible for overseeing the end-to-end delivery and performance of data center services. The manager is expected to ensure operational efficiency, meet service level objectives, and support the hardware lifecycle management of complex, mission-critical infrastructure.

Reporting Structure: The Data Center Service Delivery Manager reports directly to the Data Center Operations Director or similar role, depending on the organization's structure. They may have direct reports, including on-site and remote data center technicians, and work closely with client stakeholders and internal teams.

Technical Impact: The manager's decisions and actions directly impact data center performance, service availability, and client satisfaction. They are responsible for driving continuous improvement, optimizing service efficiency, and mitigating risks associated with data center operations.

Growth Opportunities:

Career Progression: With experience and proven success, candidates may advance to senior management roles, such as Data Center Operations Director or Global Data Center Services Manager.
Technical Skill Development: Expand knowledge of data center infrastructure, emerging technologies, and industry best practices through continuous learning, certifications, and on-the-job training.
Leadership Development: Develop leadership and management skills through team mentoring, coaching, and project management opportunities.

📝 Enhancement Note: Career progression in data center management typically involves moving into senior management roles, focusing on strategic decision-making, team leadership, and stakeholder management. Technical skill development and leadership growth opportunities are essential for long-term success in this field.

🌐 Work Environment

Office Type: Hybrid (On-site and Remote) - The role requires a combination of on-site presence for hands-on management and remote work for strategic planning, stakeholder communication, and team coordination.

Office Location(s): Prineville, Oregon, United States - The primary office location is in Prineville, Oregon, with potential remote work opportunities based on team needs and individual arrangements.

Workspace Context:

On-site: Data center environments, including server rooms, network operations centers (NOCs), and office spaces for team collaboration and client meetings.
Remote: Home office or co-working spaces equipped with necessary tools for effective remote work, such as a reliable internet connection, appropriate hardware, and collaboration software.

Work Schedule: Full-time, Monday - Friday, with on-call rotation for incident management. The work schedule may vary depending on service level agreements, team needs, and client requirements.

📝 Enhancement Note: The hybrid work environment allows for flexibility in managing data center operations while maintaining close contact with on-site teams and client stakeholders. Remote work arrangements should be discussed during the interview process to ensure a suitable work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief conversation to discuss the role, qualifications, and initial fit with the company culture.
Technical Deep Dive: A detailed discussion focusing on data center management experience, team leadership, and stakeholder management skills. Expect questions about infrastructure hardware, service delivery best practices, and problem-solving scenarios.
Stakeholder Meeting: A meeting with key internal stakeholders to assess cultural fit, communication skills, and strategic thinking.
Final Interview: A discussion with senior leadership to evaluate overall fit, career aspirations, and final questions.

Portfolio Review Tips:

Prepare case studies demonstrating successful data center service delivery, team leadership, and stakeholder management.
Highlight problem-solving skills with examples of root cause analysis, issue resolution, and service improvement initiatives.
Showcase knowledge of infrastructure hardware and data center best practices with relevant technical documentation or certifications.

Technical Challenge Preparation:

Brush up on data center infrastructure, hardware, and best practices.
Review service level agreements, operational reporting, and stakeholder communication strategies.
Prepare for scenario-based questions focusing on problem-solving, team leadership, and stakeholder management.

ATS Keywords: Data center management, infrastructure hardware, service delivery, team leadership, stakeholder management, ITSM, Lean, Six Sigma, conflict resolution, communication, high-availability environments, root cause analysis, operational reporting, continuous improvement, automation, project management.

📝 Enhancement Note: The interview process focuses on evaluating technical expertise, leadership skills, and cultural fit. Preparation should center around data center management best practices, team leadership, stakeholder communication, and problem-solving scenarios.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

Servers (e.g., Dell, HPE, Cisco UCS)
Storage (e.g., EMC, NetApp, HPE 3PAR)
Networking (e.g., Cisco, Juniper, Arista)
Power and cooling systems (e.g., APC, Eaton, Raritan)
Data center infrastructure management (DCIM) tools (e.g., Nlyte, Sunbird, Data Center King)

Asset Tracking & Service Management:

Configuration management databases (CMDB) and IT service management (ITSM) tools (e.g., ServiceNow, BMC Remedy, JIRA Service Desk)
Asset tracking systems (e.g., IBM Maximo, SAP Plant Maintenance, Infor EAM)

Monitoring & Automation:

Infrastructure monitoring tools (e.g., Nagios, Zabbix, Prometheus)
Automation tools (e.g., Ansible, Puppet, Chef)
Scripting languages (e.g., Python, PowerShell, Bash)

📝 Enhancement Note: Familiarity with major OEM platforms, data center best practices, and relevant tools is essential for managing data center operations and ensuring optimal performance.

👥 Team Culture & Values

Data Center Management Values:

Customer Focus: Prioritize client satisfaction and align data center services with business objectives.
Operational Excellence: Ensure high service availability, efficiency, and continuous improvement.
Collaboration: Work closely with internal teams, external partners, and client stakeholders to drive success.
Innovation: Embrace emerging technologies and best practices to optimize data center performance and service delivery.

Collaboration Style:

Cross-functional Integration: Collaborate with various teams, including IT, procurement, finance, and external partners, to ensure optimal data center performance and service delivery.
Code Review Culture: Encourage knowledge sharing, peer learning, and continuous improvement through structured coaching and mentoring.
Knowledge Sharing: Foster a culture of learning and development by sharing best practices, industry trends, and relevant resources.

📝 Enhancement Note: Data center management values focus on customer satisfaction, operational excellence, collaboration, and innovation. A strong collaboration style is essential for effective teamwork, knowledge sharing, and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Service Delivery Optimization: Identify and address inefficiencies in data center service delivery to meet or exceed service level agreements and client expectations.
Hardware Lifecycle Management: Balance capital expenditure (CapEx) and operational expenditure (OpEx) while ensuring optimal hardware performance, reliability, and scalability.
Stakeholder Management: Effectively communicate with client stakeholders, internal teams, and external partners to align expectations, manage risks, and drive continuous improvement.
Emerging Technologies: Stay up-to-date with industry trends and emerging technologies to optimize data center performance, service delivery, and business agility.

Learning & Development Opportunities:

Technical Skill Development: Expand knowledge of data center infrastructure, emerging technologies, and industry best practices through continuous learning, certifications, and on-the-job training.
Conference Attendance & Community Involvement: Attend industry conferences, webinars, and online forums to network with peers, learn from experts, and stay informed about data center management trends.
Mentorship & Leadership Development: Seek mentorship opportunities, participate in leadership development programs, and take on project management or team leadership roles to develop your skills and advance your career.

📝 Enhancement Note: Technical challenges in data center management focus on service delivery optimization, hardware lifecycle management, stakeholder communication, and embracing emerging technologies. Learning and development opportunities center around technical skill expansion, conference attendance, mentorship, and leadership development.

💡 Interview Preparation

Technical Questions:

Data Center Infrastructure: Describe your experience with data center infrastructure, including servers, storage, networking, power, and cooling systems. Discuss best practices, hardware lifecycle management, and service delivery optimization strategies.
Service Delivery & Operations: Explain your approach to data center service delivery, ensuring compliance with service level agreements, KPIs, and contractual commitments. Discuss strategies for optimizing service efficiency, scalability, and continuous improvement.
Team Leadership & Development: Share your experience leading data center operations teams, including coaching, mentoring, and performance management strategies. Discuss your approach to fostering a culture of accountability, performance, and collaboration.
Stakeholder Management: Describe your experience working with client stakeholders, internal teams, and external partners. Discuss strategies for effective communication, risk mitigation, and driving continuous improvement.

Company & Culture Questions:

Company Culture: Research EOS IT Solutions' company culture, values, and mission. Prepare questions to assess the company's commitment to customer satisfaction, operational excellence, collaboration, and innovation.
Data Center Operations: Inquire about the company's data center operations, including infrastructure, service delivery models, and client portfolio. Discuss the company's approach to data center management, service improvement, and emerging technologies.
Career Growth: Ask about career growth opportunities within the data center management team, including technical skill development, leadership progression, and potential international assignments.

Portfolio Presentation Strategy:

Case Studies: Prepare case studies demonstrating successful data center service delivery, team leadership, and stakeholder management. Highlight problem-solving skills, root cause analysis, and service improvement initiatives.
Technical Documentation: Showcase knowledge of data center infrastructure, hardware, and best practices with relevant technical documentation or certifications.
Presentation Skills: Practice presenting your case studies, technical documentation, and career goals clearly and confidently. Tailor your presentation to the company's values, culture, and data center management priorities.

📝 Enhancement Note: Interview preparation should focus on data center management best practices, team leadership, stakeholder communication, and company-specific insights. Tailor your portfolio presentation strategy to highlight relevant skills, experiences, and career goals.

📌 Application Steps

To apply for the Data Center Service Delivery Manager position at EOS IT Solutions:

Review the Job Description: Carefully read the job description, ensuring you meet the required qualifications and experience level.
Tailor Your Resume: Highlight your relevant data center management experience, technical skills, and leadership accomplishments. Use keywords from the job description to optimize your resume for applicant tracking systems (ATS).
Prepare Your Portfolio: Curate case studies, technical documentation, and certifications showcasing your data center management expertise, team leadership, and stakeholder communication skills.
Research the Company: Learn about EOS IT Solutions' company culture, values, and data center management approach. Prepare questions to assess the company's commitment to customer satisfaction, operational excellence, collaboration, and innovation.
Practice Interview Questions: Prepare for technical and behavioral interview questions, focusing on data center management best practices, team leadership, stakeholder communication, and company-specific insights.
Apply: Submit your application through the provided link, including your resume, portfolio, and any additional required documents.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center management industry-standard assumptions. All details should be verified directly with EOS IT Solutions before making application decisions.

Data Center Service Delivery Manager (Mountain / Pacific) - Hybrid