📍 Job Overview

• Job Title: Data Center Service Delivery Manager (Central / Mountain) - Hybrid
• Company: EOS
• Location: Eagle Mountain, UT, United States
• Job Type: Hybrid
• Category: Data Center Management, IT Service Delivery
• Date Posted: 2025-06-25
• Experience Level: 5-10 years
• Remote Status: On-site with hybrid flexibility

🚀 Role Summary

• 📝 Enhancement Note: This role requires a seasoned professional with a strong background in data center operations management, team leadership, and stakeholder communication. The ideal candidate will have a proven track record of driving operational excellence, managing high-pressure incidents, and fostering a culture of continuous improvement.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities listed below require a well-rounded professional with a deep understanding of data center infrastructure, service delivery, and team management. The candidate should be comfortable working in a fast-paced environment and collaborating with diverse stakeholders to ensure optimal data center performance.

• Service Operations & Delivery:

  • Own the daily delivery and performance of data center support services, ensuring compliance with SLAs, KPIs, and contractual commitments.
  • Manage cross-functional teams that perform hardware repairs, retrofits, upgrades, decommissions, and related physical infrastructure work.
  • Develop and implement operational strategies to optimize service efficiency and scalability.
  • Partner with local and global client stakeholders to execute tactical and strategic initiatives, ensuring proactive communication and alignment.

• Team Leadership & Development:

  • Lead a team of on-site and remote data center technicians, fostering a culture of accountability, performance, and collaboration.
  • Drive continuous improvement and knowledge sharing through structured coaching, documentation, and training.
  • Monitor technician performance, conduct reviews, and establish improvement plans to meet service delivery goals.

• Service Improvement & Analysis:

  • Analyze operational trends, asset lifecycle data, and ticketing patterns to identify risks and drive strategic decision-making.
  • Collaborate with internal teams to streamline workflows, reduce MTTR, and implement automation where possible.
  • Conduct root cause analysis (RCA) and implement preventive actions for recurring hardware or service issues.

• Stakeholder Management & Communication:

  • Serve as the primary point of contact for client escalation and service-related discussions.
  • Lead service reviews, QBRs, and performance updates with key internal and external stakeholders.
  • Maintain and track resource plans, capacity models, and escalation logs to support operational readiness.

🎓 Skills & Qualifications

Education: A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Relevant military experience may be considered in lieu of a degree.

Experience: A minimum of 5 years of experience managing technical field or data center operations teams is required. Familiarity with high-availability environments and managing high-pressure incidents is essential.

Required Skills:

• Proven experience in data center operations management, including hardware lifecycle management and service delivery.
• Deep understanding of infrastructure hardware (servers, switches, storage, network equipment) and data center best practices.
• Familiarity with physical layer infrastructure, asset tracking systems, and structured cabling.
• Working knowledge of ITSM, CSI, Lean, or Six Sigma methodologies.
• Experience with SLAs, service governance, and operational reporting.
• Exceptional leadership, organizational, and conflict resolution skills.
• Ability to translate technical issues into business impact and drive resolution with urgency.
• Strong communication skills with experience presenting to executive and technical audiences.

Preferred Skills:

• Familiarity with major OEM platforms (e.g., Cisco, Juniper, Dell, HPE, Arista).
• Experience in regulated or hyperscale data center environments.
• Knowledge of infrastructure automation tools or scripting is a plus.
• Project management certifications or training (e.g., PMP, ITIL).

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a traditional portfolio is not required for this role, candidates should be prepared to discuss their experience managing data center operations, team leadership, and stakeholder communication. Highlighting specific projects, challenges overcome, and results achieved will be crucial for success in the interview process.

Portfolio Essentials:

• Case studies or examples demonstrating successful data center service delivery and improvement.
• Documentation of team leadership and development initiatives, including coaching, training, and performance management strategies.
• Evidence of effective stakeholder communication and collaboration, such as meeting minutes, presentation slides, or testimonials.
• Examples of service improvement projects, including root cause analysis, process improvement, and automation initiatives.

Technical Documentation:

• Detailed process documentation for data center service delivery, including hardware lifecycle management, incident response, and escalation procedures.
• Asset tracking and inventory management documentation.
• Service level agreements (SLAs) and operational reporting templates.
• Training materials and guides for data center technicians and stakeholders.

💵 Compensation & Benefits

Salary Range: $130,000 - $140,000 USD per year (based on company-provided pay range)

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company matching contributions.
• Generous time-off policies, including vacation, sick leave, and paid holidays.
• Employee assistance programs for mental health and wellness support.
• Professional development opportunities, including training, certifications, and conference attendance.
• Employee referral bonuses and other incentive programs.

Working Hours: Full-time position with a standard workweek of 40 hours. Occasional overtime may be required to support high-pressure incidents or critical projects.

📝 Enhancement Note: The salary range provided is a general guideline and may not reflect the final compensation offer. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

🎯 Team & Company Context

🏢 Company Culture

Industry: EOS is a global technology and logistics company, providing collaboration and business IT support services to industry leaders. The company focuses on delivering forward-thinking solutions based on multi-domain architecture, with a strong commitment to customer satisfaction and superior quality of service.

Company Size: EOS is a medium-sized company with a global presence, employing several thousand professionals across various locations. This size allows for a structured yet agile work environment, with ample opportunities for career growth and development.

Founded: EOS was founded in [Year] and has since grown into a trusted international IT provider, delivering services through global simplicity with trusted transparency.

Team Structure:

• The data center service delivery team consists of on-site and remote technicians, led by the service delivery manager.
• The team works closely with internal departments, such as IT service management, hardware procurement, and client relationship management.
• Collaboration with external stakeholders, such as clients, vendors, and partners, is essential for successful data center operations.

Development Methodology:

• EOS follows ITIL (Information Technology Infrastructure Library) best practices for IT service management, ensuring consistent and efficient service delivery.
• The company employs Agile project management methodologies for continuous improvement and adaptation to changing client needs.
• EOS utilizes a ticketing system for incident, problem, and change management, enabling effective tracking and resolution of data center issues.

Company Website: [EOS Website URL]

📝 Enhancement Note: EOS values diversity, inclusion, and equal opportunity, fostering a work environment that welcomes and respects individuals from all backgrounds. The company is committed to creating a culture that promotes collaboration, innovation, and continuous learning.

📈 Career & Growth Analysis

Data Center Service Delivery Manager Career Level: This role is typically at the mid-level management tier, with responsibilities for end-to-end data center service delivery, team leadership, and stakeholder communication. The ideal candidate will have a proven track record of driving operational excellence and continuous improvement in data center environments.

Reporting Structure: The data center service delivery manager reports directly to the data center operations director or a similar role. They may oversee a team of on-site and remote technicians, as well as other service delivery managers in different regions.

Technical Impact: The data center service delivery manager plays a critical role in ensuring optimal data center performance, high availability, and risk mitigation. Their decisions and actions directly impact the reliability, security, and efficiency of critical infrastructure, supporting the company's overall business objectives.

Growth Opportunities:

• Technical Growth: Expand expertise in data center technologies, infrastructure automation, and service management best practices.
• Leadership Development: Develop leadership skills through team management, stakeholder communication, and strategic decision-making.
• Career Progression: Advance to senior-level roles, such as data center operations director, IT service management director, or other strategic leadership positions within the organization.

🌐 Work Environment

Office Type: EOS operates a hybrid work environment, combining on-site and remote work options to balance productivity, collaboration, and work-life balance.

Office Location(s): Eagle Mountain, UT, United States (primary on-site location for this role). EOS has additional offices and data center facilities worldwide, allowing for potential relocation or remote work opportunities.

Workspace Context:

• On-site Workspace: EOS provides modern, well-equipped offices with collaborative workspaces, meeting rooms, and breakout areas to support team interaction and productivity.
• Remote Workspace: EOS offers remote work support, including hardware and software provisions, to ensure a comfortable and productive home office environment.
• Data Center Environment: The data center service delivery manager will spend a significant portion of their time in data center facilities, working closely with technicians and other staff to ensure optimal performance and maintenance.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling options to accommodate team meetings, client interactions, and personal commitments. Occasional overtime may be required to support high-pressure incidents or critical projects.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Screen: A brief telephone or video call to discuss the role, qualifications, and initial fit with the company and team.
2. On-site/Video Interview: A more in-depth interview with the data center operations director or a similar role, focusing on technical expertise, leadership skills, and cultural fit. This may include a tour of the data center facility or a virtual walkthrough for remote candidates.
3. Technical Challenge: A hands-on assessment of the candidate's ability to analyze data center service delivery metrics, identify trends, and develop improvement strategies. This may include a case study or project simulation.
4. Final Interview: A meeting with senior leadership to discuss the candidate's fit within the organization, long-term goals, and potential career growth opportunities.

Portfolio Review Tips:

• Highlight specific data center service delivery projects, team leadership initiatives, and stakeholder communication examples.
• Demonstrate a strong understanding of data center infrastructure, hardware lifecycle management, and service delivery best practices.
• Showcase problem-solving skills, root cause analysis, and process improvement techniques.

Technical Challenge Preparation:

• Familiarize yourself with EOS's data center service delivery processes, IT service management best practices, and relevant industry trends.
• Brush up on your knowledge of data center hardware, software, and infrastructure components.
• Prepare for questions related to team leadership, stakeholder communication, and strategic decision-making in data center environments.

ATS Keywords:

• Data Center Management
• IT Service Delivery
• Team Leadership
• Stakeholder Communication
• Service Improvement
• Root Cause Analysis
• Process Improvement
• Infrastructure Hardware
• Data Center Best Practices
• ITIL
• Agile Methodologies
• Change Management
• Incident Management
• Problem Management
• Service Level Agreements (SLAs)
• Operational Reporting
• Asset Tracking
• Infrastructure Automation
• Team Coaching
• Training & Development
• Strategic Planning
• Risk Mitigation
• High-Availability Environments
• Hyperscale Data Centers
• Regulated Data Centers

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

• Servers: Dell, HPE, Cisco, IBM, Fujitsu, and other enterprise-grade server platforms.
• Storage: EMC, NetApp, HPE, Dell, and other enterprise-grade storage solutions.
• Networking: Cisco, Juniper, Arista, and other enterprise-grade network equipment.
• Power & Cooling: APC, Eaton, Vertiv, and other enterprise-grade power and cooling systems.

IT Service Management Tools:

• ServiceNow, BMC Remedy, or other enterprise-grade IT service management platforms.
• JIRA, Confluence, or other collaborative project management and documentation tools.
• Microsoft Office Suite, Google Workspace, or other productivity and collaboration tools.

👥 Team Culture & Values

EOS Values:

• Customer Focus: EOS prioritizes customer satisfaction and delivers forward-thinking solutions based on multi-domain architecture.
• Integrity: EOS upholds the highest ethical standards and fosters a culture of transparency and accountability.
• Collaboration: EOS encourages teamwork, knowledge sharing, and cross-functional collaboration to drive innovation and continuous improvement.
• Innovation: EOS fosters a culture of creativity, experimentation, and adaptation to emerging technologies and industry trends.
• Respect: EOS values diversity, inclusion, and equal opportunity, promoting a work environment that welcomes and respects individuals from all backgrounds.

Collaboration Style:

• Cross-functional Integration: EOS encourages collaboration between data center service delivery teams, IT service management, hardware procurement, and client relationship management.
• Code Review Culture: While not applicable to data center service delivery, EOS fosters a culture of peer review and continuous improvement in software development and IT service management processes.
• Knowledge Sharing: EOS promotes a culture of learning and development, with regular training, workshops, and mentoring opportunities.

📝 Enhancement Note: EOS values a positive, inclusive, and supportive work environment that enables employees to thrive both personally and professionally. The company encourages work-life balance, mental health and wellness support, and employee engagement initiatives.

🌐 Work Environment

Office Type: EOS operates a hybrid work environment, combining on-site and remote work options to balance productivity, collaboration, and work-life balance.

Office Location(s): Eagle Mountain, UT, United States (primary on-site location for this role). EOS has additional offices and data center facilities worldwide, allowing for potential relocation or remote work opportunities.

Workspace Context:

• On-site Workspace: EOS provides modern, well-equipped offices with collaborative workspaces, meeting rooms, and breakout areas to support team interaction and productivity.
• Remote Workspace: EOS offers remote work support, including hardware and software provisions, to ensure a comfortable and productive home office environment.
• Data Center Environment: The data center service delivery manager will spend a significant portion of their time in data center facilities, working closely with technicians and other staff to ensure optimal performance and maintenance.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling options to accommodate team meetings, client interactions, and personal commitments. Occasional overtime may be required to support high-pressure incidents or critical projects.

📊 Compensation & Benefits

Salary Range: $130,000 - $140,000 USD per year (based on company-provided pay range)

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans with company matching contributions.
• Generous time-off policies, including vacation, sick leave, and paid holidays.
• Employee assistance programs for mental health and wellness support.
• Professional development opportunities, including training, certifications, and conference attendance.
• Employee referral bonuses and other incentive programs.

Working Hours: Full-time position with a standard workweek of 40 hours. Occasional overtime may be required to support high-pressure incidents or critical projects.

📝 Enhancement Note: The salary range provided is a general guideline and may not reflect the final compensation offer. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

• Servers: Dell, HPE, Cisco, IBM, Fujitsu, and other enterprise-grade server platforms.
• Storage: EMC, NetApp, HPE, Dell, and other enterprise-grade storage solutions.
• Networking: Cisco, Juniper, Arista, and other enterprise-grade network equipment.
• Power & Cooling: APC, Eaton, Vertiv, and other enterprise-grade power and cooling systems.

IT Service Management Tools:

• ServiceNow, BMC Remedy, or other enterprise-grade IT service management platforms.
• JIRA, Confluence, or other collaborative project management and documentation tools.
• Microsoft Office Suite, Google Workspace, or other productivity and collaboration tools.

👥 Team Culture & Values

EOS Values:

• Customer Focus: EOS prioritizes customer satisfaction and delivers forward-thinking solutions based on multi-domain architecture.
• Integrity: EOS upholds the highest ethical standards and fosters a culture of transparency and accountability.
• Collaboration: EOS encourages teamwork, knowledge sharing, and cross-functional collaboration to drive innovation and continuous improvement.
• Innovation: EOS fosters a culture of creativity, experimentation, and adaptation to emerging technologies and industry trends.
• Respect: EOS values diversity, inclusion, and equal opportunity, promoting a work environment that welcomes and respects individuals from all backgrounds.

Collaboration Style:

• Cross-functional Integration: EOS encourages collaboration between data center service delivery teams, IT service management, hardware procurement, and client relationship management.
• Code Review Culture: While not applicable to data center service delivery, EOS fosters a culture of peer review and continuous improvement in software development and IT service management processes.
• Knowledge Sharing: EOS promotes a culture of learning and development, with regular training, workshops, and mentoring opportunities.

📝 Enhancement Note: EOS values a positive, inclusive, and supportive work environment that enables employees to thrive both personally and professionally. The company encourages work-life balance, mental health and wellness support, and employee engagement initiatives.

🌐 Work Environment

Office Type: EOS operates a hybrid work environment, combining on-site and remote work options to balance productivity, collaboration, and work-life balance.

Office Location(s): Eagle Mountain, UT, United States (primary on-site location for this role). EOS has additional offices and data center facilities worldwide, allowing for potential relocation or remote work opportunities.

Workspace Context:

• On-site Workspace: EOS provides modern, well-equipped offices with collaborative workspaces, meeting rooms, and breakout areas to support team interaction and productivity.
• Remote Workspace: EOS offers remote work support, including hardware and software provisions, to ensure a comfortable and productive home office environment.
• Data Center Environment: The data center service delivery manager will spend a significant portion of their time in data center facilities, working closely with technicians and other staff to ensure optimal performance and maintenance.

Work Schedule: The standard workweek is 40 hours, with flexible scheduling options to accommodate team meetings, client interactions, and personal commitments. Occasional overtime may be required to support high-pressure incidents or critical projects.

📊 Challenges & Growth Opportunities

Technical Challenges:

• Data Center Service Delivery: Optimize service delivery processes, reduce MTTR, and improve service availability through strategic planning, automation, and continuous improvement.
• Team Leadership: Develop and implement team leadership strategies to foster a culture of accountability, performance, and collaboration within the data center service delivery team.
• Stakeholder Communication: Enhance communication strategies to effectively engage with internal and external stakeholders, ensuring proactive communication, alignment, and issue resolution.
• Emerging Technologies: Stay current with emerging data center technologies, trends, and best practices to drive continuous improvement and innovation in data center service delivery.

Learning & Development Opportunities:

• Technical Skill Development: Expand expertise in data center technologies, infrastructure automation, and service management best practices through training, certifications, and hands-on projects.
• Leadership Development: Develop leadership skills through team management, stakeholder communication, and strategic decision-making workshops and mentoring opportunities.
• Career Progression: Pursue career growth opportunities within EOS, such as senior-level roles in data center operations, IT service management, or other strategic leadership positions.

💡 Interview Preparation

Technical Questions:

• Data Center Infrastructure: Describe your experience with enterprise-grade data center infrastructure, including servers, storage, networking, power, and cooling systems.
• IT Service Management: Explain your familiarity with IT service management best practices, ITIL frameworks, and relevant tools (e.g., ServiceNow, BMC Remedy, JIRA, Confluence).
• Team Leadership: Discuss your leadership style, team management strategies, and approaches to fostering a culture of accountability, performance, and collaboration.
• Stakeholder Communication: Share examples of effective stakeholder communication strategies, including proactive communication, issue resolution, and strategic planning.

Company & Culture Questions:

• EOS Values: Explain how you embody EOS's core values, such as customer focus, integrity, collaboration, innovation, and respect.
• Data Center Service Delivery: Describe your approach to data center service delivery, including service level agreements (SLAs), operational reporting, and continuous improvement strategies.
• Team Dynamics: Discuss your experience working in cross-functional teams, collaborating with diverse stakeholders, and driving innovation and continuous improvement.

Portfolio Presentation Strategy:

• Data Center Service Delivery Projects: Highlight specific data center service delivery projects, team leadership initiatives, and stakeholder communication examples to demonstrate your expertise and accomplishments.
• Problem-Solving Skills: Showcase your problem-solving skills, root cause analysis, and process improvement techniques through real-life examples and case studies.
• Strategic Planning: Present your strategic planning and decision-making skills, demonstrating your ability to drive data center service delivery excellence and continuous improvement.

📌 Application Steps

To apply for this data center service delivery manager position at EOS:

1. Submit Application: Visit the EOS careers page and submit your application through the application link provided.
2. Prepare Portfolio: Tailor your portfolio to highlight specific data center service delivery projects, team leadership initiatives, and stakeholder communication examples, showcasing your expertise and accomplishments.
3. Optimize Resume: Update your resume to emphasize relevant data center service delivery, team leadership, and stakeholder communication skills, as well as your experience with enterprise-grade data center infrastructure and IT service management tools.
4. Prepare for Technical Challenge: Familiarize yourself with EOS's data center service delivery processes, IT service management best practices, and relevant industry trends. Brush up on your knowledge of data center hardware, software, and infrastructure components.
5. Research Company: Thoroughly research EOS's company culture, values, and data center service delivery approach to ensure a strong fit and demonstrate your enthusiasm for the role during the interview process.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and data center service delivery industry-standard assumptions. All details should be verified directly with EOS before making application decisions.

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