📍 Job Overview

Job Title: Data Center Operations Technician
Company: Amazon
Location: Bangkok, Krung Thep Maha Nakhon, Thailand
Job Type: On-site
Category: Server Administration & Infrastructure
Date Posted: June 13, 2025
Experience Level: Entry-level to Associate (0-2 years)
Remote Status: On-site

🚀 Role Summary

Maintain and manage AWS data centers' hardware lifecycle, ensuring optimal performance and reliability.
Collaborate with cross-functional teams to troubleshoot issues, perform maintenance, and implement changes.
Contribute to process improvement initiatives and documentation to enhance data center operations.

📝 Enhancement Note: This role focuses on hands-on data center management, requiring a strong technical aptitude for troubleshooting and problem-solving.

💻 Primary Responsibilities

Hardware Management: Install, maintain, and repair server racks, hardware components, and networking devices.
Troubleshooting: Resolve hardware and network issues, ensuring data center infrastructure stability.
On-Call Duties: Participate in on-call rotations to address emergent situations and perform scheduled maintenance.
Documentation: Contribute to technical documentation through root cause analysis and process improvement initiatives.
Team Collaboration: Work with the operations team to meet daily/weekly goals and maintain data center tidiness.

📝 Enhancement Note: This role requires a proactive approach to problem-solving and a strong commitment to team collaboration and continuous learning.

🎓 Skills & Qualifications

Education: Relevant degree or diploma in Information Technology, Computer Engineering, or related fields preferred.

Experience: Proven experience in computer/server hardware troubleshooting and networking.

Required Skills:

Computer/Server hardware troubleshooting experience
Networking and fiber troubleshooting experience
Basic knowledge of:
- Remote Access (Console routers, IPMI, BMC)
- Network Equipment Installation and Configuration
- Data Center Operations (Inventory Management, Hot/Cold Aisles, Security, Power feeds, ATS, Server Hardware, RAID, Network Connectivity)
Strong aptitude for troubleshooting and problem-solving
Ability to work in a team environment and follow established processes

Preferred Skills:

Basic understanding of data center facilities
Basic understanding of Linux/Unix scripting
Technical certifications in IT or related fields

📝 Enhancement Note: While certifications are not required, they can demonstrate a strong commitment to professional development and may be beneficial for career progression.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in hardware troubleshooting, server installation, and network configuration through case studies or projects.
Showcase problem-solving skills and ability to work under pressure through real-life examples.

Technical Documentation:

Provide examples of technical documentation, such as process improvement initiatives, root cause analysis, or hardware repair guides.
Highlight any experience with data center operations, inventory management, or change management processes.

📝 Enhancement Note: As this role focuses on data center operations, applicants should emphasize hands-on experience and technical problem-solving skills in their portfolio.

💵 Compensation & Benefits

Salary Range: The average salary for a Data Center Technician in Bangkok is around 30,000 - 40,000 THB per month (approximately 800 - 1,100 USD). However, this may vary depending on experience and qualifications.

Benefits:

Competitive benefits package, including health, dental, and vision insurance.
Retirement savings plan with company match.
Generous paid time off and parental leave policies.
Employee discounts on Amazon products and services.
Opportunities for professional development and career growth within Amazon.

Working Hours: Full-time position with standard working hours, including on-call duties and scheduled maintenance activities.

📝 Enhancement Note: Salary estimates are based on regional market research and may vary depending on individual qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon is a large corporation with over 1.3 million employees worldwide, providing ample opportunities for growth and collaboration.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Team Structure:

The Infrastructure Operations team consists of various roles, including Data Center Operations Technicians, who work together to maintain and manage AWS data centers.
The team follows established processes and works collaboratively to ensure data center infrastructure stability and optimal performance.

Development Methodology:

Amazon follows Agile methodologies for software development and continuous improvement.
The Infrastructure Operations team employs a structured approach to data center management, focusing on proactive maintenance, troubleshooting, and process improvement.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture emphasizes innovation, customer obsession, and operational excellence, providing a dynamic environment for professional growth.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level to associate position, focusing on hands-on data center management and hardware lifecycle maintenance.

Reporting Structure: The Data Center Operations Technician reports directly to the Infrastructure Operations Manager and works closely with cross-functional teams, including network engineers, system administrators, and data center managers.

Technical Impact: This role has a direct impact on AWS data center infrastructure, ensuring optimal performance, reliability, and security for customers worldwide.

Growth Opportunities:

Technical Skill Development: Gain hands-on experience in data center operations, hardware troubleshooting, and network configuration, contributing to continuous learning and skill development.
Process Improvement: Contribute to process improvement initiatives, enhancing data center operations and driving operational excellence.
Team Leadership: Demonstrate strong performance and leadership skills to progress into supervisory or management roles within the Infrastructure Operations team.

📝 Enhancement Note: Career growth opportunities at Amazon are abundant, with a strong focus on internal promotion and professional development.

🌐 Work Environment

Office Type: On-site, with a focus on data center facilities and hardware management.

Office Location(s): Bangkok, Krung Thep Maha Nakhon, Thailand

Workspace Context:

Data Center Environment: Work in a controlled, secure, and clean data center environment, ensuring optimal performance and reliability for AWS infrastructure.
Collaborative Workspace: Collaborate with cross-functional teams to troubleshoot issues, perform maintenance, and implement changes, fostering a collaborative work environment.
On-Call Duties: Participate in on-call rotations to address emergent situations and perform scheduled maintenance, ensuring data center infrastructure stability.

Work Schedule: Full-time position with standard working hours, including on-call duties and scheduled maintenance activities.

📝 Enhancement Note: The work environment for this role is primarily on-site, with a focus on data center facilities and hardware management, requiring a strong commitment to team collaboration and operational excellence.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your experience and qualifications for the role.
On-site Interview: A visit to the Amazon campus for a more in-depth discussion about your technical skills and cultural fit.
- Technical Assessment: Demonstrate your hardware troubleshooting, network configuration, and problem-solving skills through hands-on exercises and case studies.
- Behavioral Questions: Share examples of your teamwork, collaboration, and process improvement initiatives.
- Cultural Fit: Discuss your alignment with Amazon's leadership principles and company culture.

Portfolio Review Tips:

Highlight your experience in hardware troubleshooting, server installation, and network configuration through case studies or projects.
Emphasize your problem-solving skills and ability to work under pressure.
Provide examples of technical documentation, such as process improvement initiatives, root cause analysis, or hardware repair guides.

Technical Challenge Preparation:

Brush up on your hardware troubleshooting, network configuration, and problem-solving skills.
Familiarize yourself with AWS data center operations, including inventory management, hot/cold aisles, security, power feeds, and ATS.
Prepare for behavioral questions by reflecting on your teamwork, collaboration, and process improvement initiatives.

ATS Keywords: (Organized by category)

Hardware Troubleshooting: Server, rack, component, network, device, repair, maintenance
Networking: Fiber, configuration, connectivity, IPMI, BMC, remote access
Data Center Operations: Inventory, management, hot/cold aisles, security, power feeds, ATS, server hardware, RAID
Problem-Solving: Troubleshooting, issue resolution, root cause analysis, process improvement
Teamwork & Collaboration: Cross-functional, collaboration, teamwork, communication, on-call duties, scheduled maintenance
AWS: Data center, infrastructure, Amazon, cloud computing

📝 Enhancement Note: Tailor your resume and application materials to highlight relevant skills and experiences for this role, focusing on hardware troubleshooting, network configuration, and data center operations.

🛠 Technology Stack & Web Infrastructure

Hardware & Networking Technologies:

Server hardware (racks, components, etc.)
Networking devices (routers, switches, etc.)
Remote access technologies (Console routers, IPMI, BMC)
Fiber optic cabling and connectivity
Power feeds, ATS, and redundancy systems

Data Center Operations Tools:

Inventory management systems
Data center infrastructure management (DCIM) tools
Monitoring and alerting tools (e.g., Nagios, Zabbix, Prometheus)
Change management and ticketing systems (e.g., JIRA, ServiceNow)

📝 Enhancement Note: Familiarize yourself with AWS data center operations, including hardware, networking, and infrastructure management, to demonstrate your technical proficiency in the interview process.

👥 Team Culture & Values

AWS Values:

Customer Obsessed: Focus on delivering the best customer experience and ensuring customer satisfaction.
Invent & Simplify: Continuously innovate and simplify processes to drive operational excellence.
Learn & Be Curious: Embrace a culture of learning and curiosity to stay ahead of industry trends and best practices.
Hire & Develop the Best: Attract and develop the best talent to drive team success and growth.
Insist on the Highest Standards: Hold yourself and others to high standards, ensuring quality and excellence in all aspects of your work.

Collaboration Style:

Cross-Functional Integration: Collaborate with various teams, including network engineers, system administrators, and data center managers, to ensure data center infrastructure stability and optimal performance.
Code Review Culture: Foster a culture of continuous improvement and learning, encouraging team members to share knowledge and expertise.
Knowledge Sharing: Encourage team members to share their experiences and insights, driving collective growth and development.

📝 Enhancement Note: Amazon's company culture emphasizes innovation, customer obsession, and operational excellence, providing a dynamic environment for professional growth and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving hardware and network issues in a large-scale, high-density data center environment.
Maintaining data center infrastructure stability and optimal performance under pressure.
Contributing to process improvement initiatives and documentation to enhance data center operations.

Learning & Development Opportunities:

Gain hands-on experience in data center operations, hardware troubleshooting, and network configuration.
Develop problem-solving and critical thinking skills through real-life scenarios and case studies.
Contribute to process improvement initiatives, driving operational excellence and enhancing data center management.

📝 Enhancement Note: This role offers numerous opportunities for technical skill development, process improvement, and career growth within Amazon's Infrastructure Operations team.

💡 Interview Preparation

Technical Questions:

Hardware Troubleshooting: Describe a complex hardware issue you've encountered and how you resolved it.
Network Configuration: Explain the process of configuring a network device, including IP addressing, subnetting, and routing protocols.
Data Center Operations: Discuss the importance of hot/cold aisles, power redundancy, and ATS in data center management.

Company & Culture Questions:

AWS Leadership Principles: Explain how you've demonstrated one of Amazon's leadership principles in a previous role or project.
Teamwork & Collaboration: Describe a situation where you worked collaboratively with a cross-functional team to achieve a common goal.
Process Improvement: Share an example of a process improvement initiative you've led or contributed to, and the outcomes of your efforts.

Portfolio Presentation Strategy:

Hardware Troubleshooting: Highlight your experience in hardware troubleshooting, server installation, and network configuration through case studies or projects.
Problem-Solving: Emphasize your ability to work under pressure and resolve complex technical issues.
Technical Documentation: Provide examples of technical documentation, such as process improvement initiatives, root cause analysis, or hardware repair guides.

📝 Enhancement Note: Prepare thoroughly for your technical interview by brushing up on your hardware troubleshooting, network configuration, and data center operations skills, and familiarizing yourself with AWS leadership principles and company culture.

📌 Application Steps

To apply for this Data Center Operations Technician position at Amazon:

Submit your application through the provided link.
Customize Your Resume: Highlight your relevant experience in hardware troubleshooting, network configuration, and data center operations, emphasizing your problem-solving skills and ability to work under pressure.
Prepare Your Portfolio: Showcase your experience in hardware troubleshooting, server installation, and network configuration through case studies or projects, and provide examples of technical documentation.
Research Amazon: Familiarize yourself with Amazon's leadership principles, company culture, and data center operations to demonstrate your alignment with the organization's values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Data Center Operations Technician , BKK InfraOps