Data Center Operations Manager (Night Shift)

Amazon
Full_time•$71k-158k/year (USD)•Plain City, United States

📍 Job Overview

  • Job Title: Data Center Operations Manager (Night Shift)
  • Company: Amazon
  • Location: Hilliard, New Albany, Plain City, Ohio, United States
  • Job Type: On-site
  • Category: Server Administration & Infrastructure
  • Date Posted: August 10, 2025
  • Experience Level: 2-5 years
  • Remote Status: On-site

🚀 Role Summary

  • Lead and manage data center operations during night shifts, ensuring high availability and reliability.
  • Oversee a diverse team of data center operation professionals, managing performance, and driving improvement.
  • Prioritize and assign trouble tickets, manage queues, and coordinate hardware logistics.
  • Develop career paths, recruit, and train data technicians to maintain appropriate staffing levels.
  • Act as the subject matter expert across all aspects of data center operations and manage large-scale events.

📝 Enhancement Note: This role requires strong leadership, technical, and organizational skills to manage data center operations effectively during night shifts. Candidates should be comfortable working independently and making quick decisions under pressure.

💻 Primary Responsibilities

  • Team Management: Lead and manage a diverse team of data center operation professionals, fostering a culture of improvement and innovation.

    • Develop career paths and provide mentorship to team members.
    • Manage performance, ensure operational KPIs are met, and drive process improvements.

  • Trouble Ticket Management: Prioritize and assign trouble tickets to data center technicians and operators.

    • Manage queues and coordinate hardware logistics to ensure efficient and effective operations.
    • Participate in an on-call rotation to address critical issues and maintain service level agreements (SLAs).

  • Strategic Planning: Develop and implement strategies to meet industry best practices and required SLAs.

    • Recommend, document, and oversee policies and procedures to improve data center operations.
    • Manage Large Scale Events (outages) and act as the call leader.

  • Technical Expertise: Act as the subject matter expert across all aspects of data center operations.

    • Fast learn or become proficient in various hardware and network repair techniques.
    • Create documentation, innovate solutions, and fix complex problems within the data center space.

  • Work-flow Management: Manage and improve work-flows and throughput for data center operations.

    • Ensure the on-call schedule is maintained, coordinating absences and vacations.
    • Be passionate about the quality and quantity of services being provided, continuously striving to improve customer experience.

📝 Enhancement Note: This role requires a strong understanding of data center operations, hardware, and network repair. Candidates should be comfortable working in a fast-paced environment and have the ability to react quickly to maintain high service levels.

🎓 Skills & Qualifications

Education: A Bachelor's degree in an IT-related field or equivalent professional experience.

Experience: At least 2 years of experience managing people in a technical environment and 2 years of experience with networking or computer hardware.

Required Skills:

  • Proven leadership and management skills in a technical environment.
  • Strong technical understanding of data center operations, hardware, and network repair.
  • Excellent organizational skills, with the ability to work independently and manage multiple priorities.
  • Effective communication skills, with the ability to work well under pressure.
  • Strong problem-solving skills and the ability to think critically.

Preferred Skills:

  • In-depth knowledge of Linux systems administration, networking, and cabling best practices.
  • In-depth hardware architectures knowledge and troubleshooting experience.
  • Experience with system management tools and client/server environments.
  • Technical writing experience and prior project management experience.

📝 Enhancement Note: Candidates with experience in data center management, hardware repair, and network diagnostics will be well-suited for this role. Familiarity with AWS services and cloud infrastructure would be a plus.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience in data center operations, hardware repair, and network diagnostics through relevant projects or case studies.
  • Showcase leadership and management skills through team projects or mentorship experiences.
  • Highlight any experience with AWS services or cloud infrastructure.

Technical Documentation:

  • Provide examples of technical documentation, such as standard operating procedures (SOPs) or troubleshooting guides.
  • Demonstrate experience with system management tools and client/server environments.
  • Showcase any technical writing or project management experience.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on demonstrating their technical skills and leadership abilities through relevant projects and experiences.

💵 Compensation & Benefits

Salary Range: $70,700 - $158,000 per year, depending on location and experience level.

Benefits:

  • Medical, financial, and other employee benefits.
  • Opportunities for career advancement and professional development.
  • A diverse and inclusive work environment that values work-life harmony.

Working Hours: This is a night shift role with overnight working hours from approximately 8 pm to 5 am.

📝 Enhancement Note: Salary ranges are based on Amazon's compensation structure and may vary depending on the geographic market. Benefits are comprehensive and designed to support employees' well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon has over 1.3 million employees worldwide, making it one of the largest companies in the world.

Founded: Amazon was founded by Jeff Bezos in 1994 and is headquartered in Seattle, Washington, United States.

Team Structure: The data center operations team is responsible for maintaining the physical infrastructure that supports Amazon's global network of data centers. The team is composed of data center technicians, operators, and managers who work together to ensure high availability and reliability.

Development Methodology: Amazon follows a customer-centric approach to product development and innovation. The company uses Agile methodologies and focuses on continuous improvement and iteration.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture is characterized by its focus on customer obsession, innovation, and long-term thinking. The company values diversity, inclusion, and work-life harmony, providing employees with numerous opportunities for growth and development.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level management position within the data center operations team. It requires a strong understanding of data center operations, hardware, and network repair, as well as proven leadership and management skills.

Reporting Structure: The Data Center Operations Manager reports directly to the Data Center Operations Manager or a similar role within the organization. They are responsible for leading a team of data center technicians and operators and may have additional responsibilities depending on the specific needs of the organization.

Technical Impact: The Data Center Operations Manager has a significant impact on the performance and reliability of Amazon's data centers. They are responsible for ensuring that the physical infrastructure meets or exceeds required service levels and for driving continuous improvement in data center operations.

Growth Opportunities:

  • Career Progression: With experience and demonstrated success in the Data Center Operations Manager role, candidates may have the opportunity to advance to senior management positions within the data center operations team or explore other leadership roles within Amazon.
  • Technical Skill Development: Candidates can develop their technical skills through on-the-job training, mentorship, and participation in professional development opportunities offered by Amazon.
  • Leadership Development: This role provides an excellent opportunity for candidates to develop and refine their leadership and management skills, working with a diverse team of technical professionals.

📝 Enhancement Note: Amazon's large and diverse organization provides numerous opportunities for career growth and development. Candidates with strong technical and leadership skills, as well as a passion for driving innovation and improvement, will thrive in this role.

🌐 Work Environment

Office Type: Amazon's data centers are state-of-the-art facilities that house the company's servers and other critical infrastructure. The work environment is fast-paced, dynamic, and focused on maintaining high service levels.

Office Location(s): The Data Center Operations Manager role is based in Hilliard, New Albany, and Plain City, Ohio, United States.

Workspace Context:

  • Hardware and Network Diagnostics: The Data Center Operations Manager is responsible for leading teams in hardware and network diagnostics, followed by physical repair. They must be comfortable working with various hardware and network components and have a strong understanding of data center operations.
  • Collaborative Work Environment: The Data Center Operations Manager works closely with other members of the data center operations team, as well as with representatives from other departments, such as IT and facilities management. They must be able to communicate effectively and collaborate with team members to ensure high service levels and drive continuous improvement.
  • 24/7 Operations: The Data Center Operations Manager works during night shifts, ensuring that the data center operates smoothly and efficiently around the clock.

Work Schedule: This is a night shift role with overnight working hours from approximately 8 pm to 5 am. The work schedule may vary depending on the specific needs of the organization and the workload.

📝 Enhancement Note: Amazon's data centers are state-of-the-art facilities that house the company's servers and other critical infrastructure. The work environment is fast-paced, dynamic, and focused on maintaining high service levels. Candidates must be comfortable working in a 24/7 operations environment and be able to thrive in a collaborative, team-based setting.

📄 Application & Technical Interview Process

Interview Process:

  • Phone Screen: A brief phone call to discuss the candidate's experience, qualifications, and interest in the role.
  • On-site Interview: A series of in-depth interviews with members of the data center operations team, focusing on the candidate's technical skills, leadership abilities, and cultural fit.
  • Technical Challenge: A hands-on assessment of the candidate's ability to diagnose and repair hardware and network issues in a data center environment.
  • Final Decision: A final review of the candidate's qualifications and fit for the role, followed by an offer of employment.

Portfolio Review Tips:

  • Highlight any experience in data center operations, hardware repair, and network diagnostics through relevant projects or case studies.
  • Showcase leadership and management skills through team projects or mentorship experiences.
  • Demonstrate any experience with AWS services or cloud infrastructure.

Technical Challenge Preparation:

  • Brush up on hardware and network repair techniques, as well as data center operations best practices.
  • Familiarize yourself with Amazon's data center infrastructure and any relevant AWS services.
  • Prepare for a hands-on assessment of your ability to diagnose and repair hardware and network issues in a data center environment.

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Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, 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Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, API, Microservices, DevOps, ITIL, PMP, Six Sigma, Lean, Agile, Scrum, Kanban, JIRA, Confluence, Slack, Microsoft Office, Google Suite, Linux, Windows, MacOS, iOS, Android, C, C++, Java, Python, JavaScript

Application Requirements

Candidates must have a Bachelor's degree or equivalent experience in an IT-related field, along with at least 2 years of people management experience in a technical environment. Preferred qualifications include knowledge of Linux systems, networking, and hardware architectures.