📍 Job Overview

• Job Title: Data Center Operations Facilitator
• Company: Equinix
• Location: Port Melbourne, Australia
• Job Type: On-site, Full-time
• Category: Data Center Operations, Facilities Management
• Date Posted: 2025-06-11
• Experience Level: Mid-level (2-5 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role is pivotal in supporting the smooth operation of Equinix's data centers, ensuring high service levels and customer satisfaction. The Data Center Operations Facilitator plays a crucial administrative and coordination role, enabling the Operations team to focus on core tasks and meet service level agreements (SLAs).

💻 Primary Responsibilities

• 📝 Enhancement Note: The following responsibilities highlight the key administrative, coordination, and support tasks required to maintain efficient data center operations.

🏢 Office Management & Administration

• Coordinate consistent office management functions across all data centers within the assigned campus, aligning with national standards.
• Manage stakeholder expectations and juggle conflicting deadlines, ensuring smooth project execution and timely delivery.
• Consider and initiate opportunities for process improvement, driving operational efficiency and excellence.

💰 Budget & Procurement Management

• Effectively manage and track spend across key budget categories within the assigned campus, under the guidance of the AU Operations Support team.
• Consistently coordinate daily operational procurement requirements across the assigned campus.
• Manage purchase orders, receipting, and timely payment of invoices associated with office management responsibilities and other key projects.

📈 Reporting & Customer Support

• Consistently coordinate and prepare monthly customer reporting requirements across the assigned campus, ensuring high attention to detail and adherence to expected timeframes.
• Collaborate with technical and administrative stakeholders, internally and externally, to resolve issues and ensure the accuracy of customer reports.
• Support the Data Center Manager with ad hoc reports and projects as required.

🎓 Training & Event Coordination

• Coordinate training activities for local Operations teams across the assigned campus, fostering a culture of continuous learning and improvement.
• Provide support for Operations and company-wide events across multiple locations when needed.

🏢 Organisational Support & Facilities Management

• Manage positive business relationships with key vendors and staff across the campus.
• Maintain office common areas and equipment, ensuring a clean, safe, and well-organized working environment.
• Assist with documenting procedures from time to time, contributing to institutional knowledge and best practice sharing.
• Provide relief support to other Data Center Operations Facilitators when required, ensuring business continuity and operational resilience.

🎓 Skills & Qualifications

🎓 Education & Experience

• 📝 Enhancement Note: While not explicitly stated, a relevant bachelor's degree or equivalent experience in administration, office management, or a related field would be beneficial for this role.

🛠 Required Skills

• Proven experience (3+ years) in an administration role.
• Advanced level Microsoft Word and Excel skills.
• Experience with purchase ordering systems, ideally COUPA, is highly desirable.
• Data center or IT experience is advantageous but not essential.
• Strong written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels of seniority.
• High level of integrity and respect for confidentiality.
• Proactive approach, with the ability to work independently or in a dynamic team environment.
• Strong organizational skills and the ability to prioritize and manage time effectively.
• Strong customer and service-delivery focus.
• Self-motivated with a positive, can-do attitude.
• Strong team player, with the ability to collaborate effectively with various stakeholders.

🛠 Preferred Skills

• Familiarity with data center or IT environments.
• Experience with event coordination or project management.
• Knowledge of sustainability best practices and their application in data center operations.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on administrative and coordination tasks, a traditional web portfolio is not required. However, demonstrating strong organizational, project management, and communication skills through past projects, case studies, or testimonials can be beneficial.

💵 Compensation & Benefits

📝 Enhancement Note: Salary information is not provided in the job listing. Based on market research and industry standards for similar roles in Australia, the estimated salary range for this position is AU$70,000 - AU$90,000 per annum, plus superannuation.

Benefits:

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Generous time off, including vacation, sick leave, and parental leave.
• Employee assistance program, offering confidential counseling and support services.
• Professional development opportunities, including training, workshops, and conference attendance.
• Employee discount programs and perks, such as gym memberships and retail discounts.

Working Hours:

• Full-time position, typically working Monday to Friday, 9:00 AM to 5:00 PM, with some flexibility to accommodate project deadlines and maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: Equinix operates in the data center and colocation industry, providing mission-critical data center facilities and interconnection services to businesses worldwide. This role plays a crucial part in maintaining the high service levels and customer satisfaction that Equinix is known for.

Company Size: Equinix is a large, global organization with over 260 data centers across 52 markets and 26 countries. This role is part of the Operations team, which is responsible for the day-to-day management and maintenance of these data centers.

Founded: Equinix was founded in 1998 and has since grown to become the world's digital infrastructure company, operating over 260 data centers across the globe.

Team Structure:

• The Data Center Operations Facilitator reports directly to the Data Center Manager and works closely with the AU Operations Support team.
• The role collaborates with various internal teams, such as Technical Operations, Facilities, and Customer Support, as well as external vendors and partners.
• The Operations team is structured to ensure 24/7 coverage, with on-call rotations and shift-based scheduling.

Development Methodology:

• Equinix follows established processes and procedures for data center operations, maintenance, and administration, ensuring consistency and high service levels across all facilities.
• The company encourages a culture of continuous improvement, with regular reviews and updates to processes and procedures to drive operational excellence.

Company Website: https://www.equinix.com/

📈 Career & Growth Analysis

Role Level: The Data Center Operations Facilitator role is typically at the mid-level within the Operations team hierarchy. This position offers opportunities for growth and progression, such as:

• 📝 Enhancement Note: Career progression in this role could lead to senior administrative or management positions within the Operations team, or transition into other functional areas within Equinix, such as Facilities Management or Customer Support.

Reporting Structure: The Data Center Operations Facilitator reports directly to the Data Center Manager and works closely with the AU Operations Support team. This role has limited supervisory responsibilities but plays a crucial coordination and support function within the team.

Technical Impact: This role has a direct impact on data center operations, customer satisfaction, and service level agreements. The Data Center Operations Facilitator's effective administration, coordination, and support enable the Operations team to focus on core tasks and deliver high-quality services to customers.

🌐 Work Environment

Office Type: Equinix's data centers are typically located in secure, purpose-built facilities, with office spaces dedicated to administrative, technical, and support staff.

Office Location(s): The role is based in Port Melbourne, Australia, with the possibility of supporting other data centers within the assigned campus.

Workspace Context:

• The Data Center Operations Facilitator works in a dedicated office space, equipped with necessary tools and resources to perform their administrative and coordination tasks effectively.
• The role requires regular interaction with various stakeholders, including internal teams, external vendors, and customers, through face-to-face meetings, phone calls, and email communication.
• The work environment is dynamic, with a mix of structured tasks and ad-hoc requests, requiring strong organizational skills and adaptability.

Work Schedule:

• The role follows a standard full-time work schedule, with some flexibility to accommodate project deadlines and maintenance windows.
• The Operations team is structured to ensure 24/7 coverage, with on-call rotations and shift-based scheduling, providing opportunities for overtime and weekend work when required.

📄 Application & Technical Interview Process

📝 Enhancement Note: As this role is focused on administrative and coordination tasks, the application and interview process will primarily assess the candidate's organizational, communication, and problem-solving skills, as well as their fit with Equinix's company culture.

Interview Process:

1. Application Review: Equinix will review the candidate's resume, cover letter, and any additional supporting documents to assess their qualifications and fit for the role.
2. Phone or Video Screen: A brief phone or video call to discuss the candidate's experience, skills, and career goals, as well as provide an overview of the role and Equinix's company culture.
3. On-site Interview: A face-to-face interview at the Equinix data center in Port Melbourne, where the candidate will meet with the Data Center Manager, members of the AU Operations Support team, and other relevant stakeholders. This interview will focus on the candidate's administrative and coordination skills, problem-solving abilities, and cultural fit.
4. Final Decision: Equinix will make a final decision based on the candidate's performance throughout the interview process and their alignment with the required skills and qualifications for the role.

Portfolio Review Tips:

• As this role does not require a traditional web portfolio, candidates can demonstrate their skills and experience through structured resumes, case studies, or testimonials highlighting their administrative, project management, and communication abilities.

Technical Challenge Preparation:

• 📝 Enhancement Note: While this role does not involve technical challenges, candidates should familiarize themselves with Equinix's company culture, values, and mission to demonstrate their fit and enthusiasm for the role during the interview process.

ATS Keywords:

• Administration
• Office Management
• Procurement
• Budget Management
• Customer Service
• Stakeholder Management
• Project Coordination
• Event Coordination
• Facilities Management
• Data Center Operations
• IT Experience
• Communication Skills
• Organizational Skills
• Problem-Solving
• Teamwork
• Adaptability
• Customer Satisfaction
• Service Level Agreements (SLAs)

📌 Application Steps

To apply for this Data Center Operations Facilitator position:

1. Submit your resume, cover letter, and any additional supporting documents through the application link provided.
2. Tailor your resume and cover letter to highlight your relevant administrative, coordination, and communication skills, as well as your experience with data centers or IT environments.
3. Research Equinix's company culture, values, and mission to demonstrate your fit and enthusiasm for the role during the interview process.
4. Prepare for the on-site interview by practicing common interview questions and scenarios related to administrative and coordination tasks, problem-solving, and stakeholder management.
5. Familiarize yourself with Equinix's data center services and industry trends to showcase your understanding of the business and commitment to the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Equinix before making application decisions.

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