📍 Job Overview

Job Title: Data Center Operations Engineer, DCO (Data Center Operations)
Company: Amazon
Location: Seoul, South Korea
Job Type: On-site
Category: Server Administration, DevOps
Date Posted: June 23, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Maintain high system reliability by resolving hardware issues and participating in data center operations.
Troubleshoot Linux servers and manage power and cooling events.
Collaborate with third-party vendors and contribute to operational efficiency improvements.

📝 Enhancement Note: This role focuses on maintaining AWS's global infrastructure, requiring strong problem-solving skills and the ability to work in a dynamic environment.

💻 Primary Responsibilities

System and Network Hardware Problem Resolution: Maintain high system reliability by prioritizing and resolving trouble tickets related to systems and network hardware problems.
Linux Server and XEN Service Virtualization Troubleshooting: Diagnose and resolve issues related to Linux servers and XEN service virtualization.
Physical Layer Outage Resolution: Remediate physical layer outages on both systems and network devices.
Data Center Power & Cooling Events Participation: Participate in data center power and cooling events to ensure optimal performance.
24x7 On-Call Requirements and Shift Rotations: Cover 24x7 shift rotations and be prepared for on-call duties.
Rack Installation & Configuration: Install and configure racks in-line with internal service level agreements (SLAs).
Trouble Ticket Triage & Resolution: Triage and resolve trouble tickets for all devices, ensuring quick and efficient problem-solving.
Physical Device Replacement: Replace server and network devices as needed to maintain optimal performance.
Metric Definition & Uptime Increase: Define metrics to increase customer uptime and continuously improve operational efficiency.
Security Best Practices Enforcement: Enforce Amazon's security best practices to ensure data integrity and protection.
Vendor Interaction: Interact with third-party vendors and contractors to ensure smooth operations and service delivery.
Operational Efficiency Improvement: Contribute ideas to improve operational efficiency and drive continuous improvement.
Project Participation & Delivery: Participate in and deliver on a number of local, regional, and global projects.
Team Meetings & Status Updates: Participate in team meetings for metric analysis and project status updates.
Global Cloud Infrastructure Contribution: Contribute to building the world's largest cloud infrastructure by maintaining and improving AWS's data centers.

📝 Enhancement Note: This role involves covering 24x7 shift rotations, requiring strong time management skills and the ability to work effectively in a fast-paced environment.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: At least 3 years of IT infrastructure experience, with a solid understanding of Linux/Unix administration and server hardware troubleshooting.

Required Skills:

Linux/Unix Administration
Server Hardware Troubleshooting
Network Troubleshooting
Data Center Operations
Problem-solving skills
Collaboration and teamwork
Project coordination and management
Security best practices enforcement
Vendor interaction and management
Metric analysis and definition
Operational efficiency improvement

Preferred Skills:

Data center operation experience
Network certification (CCENT/CCNA, Network+)
Scripting skills (Bash, Python, Perl, etc.)
Bilingual (Korean/English)

📝 Enhancement Note: While not explicitly stated, familiarity with AWS services and infrastructure would be beneficial for this role, as the candidate will be working directly on AWS's global infrastructure.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in Linux server administration and hardware troubleshooting through relevant projects or case studies.
Showcase problem-solving skills and the ability to work in a dynamic environment by highlighting projects that required quick thinking and adaptability.
Highlight any experience with data center operations, including power and cooling management, and vendor interaction.

Technical Documentation:

Provide detailed documentation of your Linux server administration and hardware troubleshooting processes, including any scripts or tools used.
Include any relevant metrics or performance data from your projects, demonstrating your ability to define and track key performance indicators.
Showcase your understanding of security best practices by including any relevant security measures or protocols implemented in your projects.

📝 Enhancement Note: As this role involves working with AWS's global infrastructure, any experience with AWS services or infrastructure would be highly valuable and should be highlighted in the portfolio.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between ₩40,000,000 and ₩60,000,000 per year, based on regional market standards for server administration and DevOps roles. This estimate takes into account the candidate's experience level and the company's size and industry standing.

Benefits:

Comprehensive health, dental, and vision care plans
Retirement savings plans with company match
Generous paid time off and holiday schedule
Parental leave and family support
Employee discounts on Amazon products and services
Tuition reimbursement and professional development opportunities
On-site amenities and services, including fitness centers, cafes, and transportation options

Working Hours: The working hours for this role are 40 hours per week, with the possibility of overtime during peak periods or as needed to maintain system reliability. The role involves covering 24x7 shift rotations and being on-call as needed.

📝 Enhancement Note: The provided salary range is an estimate based on regional market standards for server administration and DevOps roles. Actual salary may vary based on the candidate's specific qualifications and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence. The company's data center operations team plays a critical role in maintaining the infrastructure that supports these services.

Company Size: Amazon is one of the largest companies in the world, with over 1.3 million employees globally. The data center operations team is a large and diverse group, with members spread across multiple locations worldwide.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Team Structure:

The data center operations team is organized into regional and local teams, with each team responsible for maintaining the data centers in their respective areas.
The team is composed of various roles, including data center technicians, engineers, and managers, each with specific responsibilities for maintaining and improving the data center infrastructure.
The team works closely with other AWS teams, such as site reliability engineering, cloud support, and infrastructure services, to ensure the smooth operation of AWS's global infrastructure.

Development Methodology:

The data center operations team follows AWS's well-architected framework, which focuses on security, reliability, performance efficiency, cost optimization, and operational excellence.
The team uses Agile methodologies for project management, with regular sprint planning, stand-ups, and retrospectives to ensure continuous improvement.
The team employs a culture of blameless post-mortems, focusing on learning from failures and improving processes rather than assigning blame.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture is known for its customer obsession, innovation, and long-term vision. The data center operations team plays a critical role in supporting these values by maintaining the infrastructure that enables Amazon's services to run smoothly and efficiently.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the data center operations team. The candidate will be responsible for maintaining and improving the data center infrastructure, working closely with other team members and stakeholders to ensure optimal performance.

Reporting Structure: The candidate will report directly to a data center operations manager, who is responsible for overseeing the team's day-to-day operations and ensuring that the data centers are running smoothly. The candidate will also work closely with other team members, including data center technicians, engineers, and managers, to ensure effective collaboration and communication.

Technical Impact: The candidate will have a direct impact on the performance and reliability of AWS's global infrastructure. By maintaining and improving the data center infrastructure, the candidate will contribute to the smooth operation of Amazon's services and ensure that customers have continual access to the innovation they rely on.

Growth Opportunities:

Technical Skill Development: As the data center operations team works with a wide range of technologies and infrastructure, the candidate will have the opportunity to develop their technical skills and gain exposure to new tools and platforms.
Leadership Development: With experience and strong performance, the candidate may have the opportunity to take on leadership roles within the team, managing other team members and driving projects and initiatives.
Career Progression: As the data center operations team is a critical component of AWS's global infrastructure, the candidate may have the opportunity to progress to more senior roles within the team or explore other career paths within AWS.

📝 Enhancement Note: Amazon's data center operations team offers a dynamic and challenging environment for candidates looking to develop their technical skills and advance their careers in server administration and DevOps.

🌐 Work Environment

Office Type: The data center operations team works in a hybrid office and on-site environment. The team has access to Amazon's state-of-the-art offices, which are designed to foster collaboration and innovation. However, the role also requires working on-site at the data centers to maintain and improve the infrastructure.

Office Location(s): The data center operations team has offices and data centers located worldwide, with the candidate's specific location determined by the hiring manager.

Workspace Context:

Collaborative Work Environment: The data center operations team works closely together, with regular team meetings and communication to ensure effective collaboration and communication.
Specialized Tools and Equipment: The team has access to specialized tools and equipment, including servers, network devices, and power and cooling management systems, to ensure optimal performance and reliability.
On-Site Amenities: Amazon's offices and data centers are equipped with on-site amenities, including fitness centers, cafes, and transportation options, to ensure that team members have access to the resources they need to perform their jobs effectively.

Work Schedule: The working hours for this role are 40 hours per week, with the possibility of overtime during peak periods or as needed to maintain system reliability. The role involves covering 24x7 shift rotations and being on-call as needed.

📝 Enhancement Note: Amazon's data center operations team offers a dynamic and challenging work environment, with opportunities for growth and development in server administration and DevOps.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess the candidate's communication skills and technical fit for the role.
Technical Deep Dive: A comprehensive technical interview focused on the candidate's Linux server administration and hardware troubleshooting skills, as well as their understanding of data center operations and AWS infrastructure.
Behavioral and Cultural Fit: An interview focused on assessing the candidate's problem-solving skills, teamwork, and cultural fit with Amazon's values and team dynamics.
Final Review: A final review of the candidate's qualifications and fit for the role, involving multiple stakeholders within the data center operations team.

Portfolio Review Tips:

Highlight any projects or case studies that demonstrate the candidate's experience in Linux server administration and hardware troubleshooting, as well as their ability to work in a dynamic environment.
Include any relevant metrics or performance data from the candidate's projects, demonstrating their ability to define and track key performance indicators.
Showcase the candidate's understanding of security best practices by including any relevant security measures or protocols implemented in their projects.

Technical Challenge Preparation:

Brush up on Linux server administration and hardware troubleshooting skills, focusing on troubleshooting techniques and best practices.
Familiarize oneself with AWS infrastructure and data center operations, including power and cooling management, and vendor interaction.
Prepare for problem-solving scenarios and be ready to discuss approaches to maintaining and improving data center infrastructure.

ATS Keywords:

Programming Languages: Bash, Python, Perl, Linux, Unix
Web Frameworks: N/A (not a web development role)
Server Technologies: Linux, Unix, AWS, Data Center Operations, Server Hardware Troubleshooting
Databases: N/A (not a database administration role)
Tools: AWS Management Console, AWS CLI, JIRA, Confluence, Jenkins, Git
Methodologies: Agile, Scrum, AWS Well-Architected Framework
Soft Skills: Problem-solving, Collaboration, Teamwork, Communication, Adaptability
Industry Terms: Data Center, Infrastructure, Server Administration, DevOps, AWS, Cloud Computing

📝 Enhancement Note: The provided ATS keywords are tailored to the data center operations engineer role, focusing on the required technical skills and industry-specific terminology.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (not a web development role)

Backend & Server Technologies:

Linux and Unix: The candidate will be working with Linux and Unix-based systems, including various distributions such as Ubuntu, CentOS, and Amazon Linux.
AWS Infrastructure: The candidate will be working with AWS's global infrastructure, including data centers, servers, and network devices.
Data Center Infrastructure: The candidate will be working with data center-specific technologies, including power and cooling management systems, racks, and cabling.
Vendor-Specific Tools: The candidate will be working with various vendor-specific tools and platforms, including those from Cisco, Juniper, and Dell.

Development & DevOps Tools:

AWS Management Console: The candidate will use the AWS Management Console to manage AWS resources and services.
AWS CLI: The candidate will use the AWS Command Line Interface (CLI) to automate and manage AWS resources and services.
JIRA: The candidate will use JIRA to track and manage issues and projects within the data center operations team.
Confluence: The candidate will use Confluence to collaborate and share information with other team members and stakeholders.
Jenkins: The candidate will use Jenkins to automate and manage the deployment and testing of AWS resources and services.
Git: The candidate will use Git to version control and manage code changes within the data center operations team.

📝 Enhancement Note: The technology stack for this role is focused on AWS infrastructure and data center operations, with a strong emphasis on Linux server administration and hardware troubleshooting.

👥 Team Culture & Values

Web Development Values:

Customer Obsession: The data center operations team is focused on ensuring the smooth operation of AWS's global infrastructure, enabling customers to have continual access to the innovation they rely on.
Innovation: The team is constantly looking for new and better ways to maintain and improve the data center infrastructure, driving continuous improvement and operational excellence.
Long-Term Vision: The team works towards Amazon's long-term vision of becoming Earth's most customer-centric company, providing the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for customers.
Bias for Action: The team takes ownership of problems and drives results, working quickly and efficiently to maintain and improve the data center infrastructure.

Collaboration Style:

Cross-Functional Integration: The data center operations team works closely with other AWS teams, including site reliability engineering, cloud support, and infrastructure services, to ensure the smooth operation of AWS's global infrastructure.
Code Review Culture: The team employs a culture of blameless post-mortems, focusing on learning from failures and improving processes rather than assigning blame.
Knowledge Sharing: The team encourages knowledge sharing and collaboration, with regular team meetings and communication to ensure effective collaboration and communication.

📝 Enhancement Note: Amazon's data center operations team values customer obsession, innovation, and long-term vision, driving continuous improvement and operational excellence in maintaining and improving AWS's global infrastructure.

⚡ Challenges & Growth Opportunities

Technical Challenges:

System and Network Hardware Problem Resolution: Maintaining high system reliability by resolving hardware issues and participating in data center operations requires strong problem-solving skills and the ability to work in a dynamic environment.
Linux Server and XEN Service Virtualization Troubleshooting: Diagnosing and resolving issues related to Linux servers and XEN service virtualization requires a deep understanding of Linux server administration and hardware troubleshooting.
Physical Layer Outage Resolution: Remediating physical layer outages on both systems and network devices requires a strong understanding of data center infrastructure and vendor-specific tools and platforms.
Data Center Power & Cooling Events Participation: Participating in data center power and cooling events requires a strong understanding of data center-specific technologies and vendor-specific tools and platforms.
24x7 On-Call Requirements and Shift Rotations: Covering 24x7 shift rotations and being on-call as needed requires strong time management skills and the ability to work effectively in a fast-paced environment.

Learning & Development Opportunities:

Technical Skill Development: As the data center operations team works with a wide range of technologies and infrastructure, the candidate will have the opportunity to develop their technical skills and gain exposure to new tools and platforms.
Leadership Development: With experience and strong performance, the candidate may have the opportunity to take on leadership roles within the team, managing other team members and driving projects and initiatives.
Career Progression: As the data center operations team is a critical component of AWS's global infrastructure, the candidate may have the opportunity to progress to more senior roles within the team or explore other career paths within AWS.

📝 Enhancement Note: Amazon's data center operations team offers a dynamic and challenging environment for candidates looking to develop their technical skills and advance their careers in server administration and DevOps.

💡 Interview Preparation

Technical Questions:

Linux Server Administration: Questions focused on the candidate's experience with Linux server administration, including troubleshooting techniques and best practices.
Hardware Troubleshooting: Questions focused on the candidate's experience with server hardware troubleshooting, including diagnostic techniques and best practices.
Data Center Operations: Questions focused on the candidate's understanding of data center operations, including power and cooling management, and vendor interaction.
AWS Infrastructure: Questions focused on the candidate's understanding of AWS infrastructure, including data centers, servers, and network devices.

Company & Culture Questions:

Amazon's Values: Questions focused on the candidate's understanding of Amazon's values, including customer obsession, innovation, and long-term vision.
Team Dynamics: Questions focused on the candidate's ability to work effectively in a team environment, collaborating with other team members and stakeholders to maintain and improve the data center infrastructure.
Problem-Solving: Questions focused on the candidate's problem-solving skills, assessing their ability to diagnose and resolve issues related to Linux server administration and hardware troubleshooting.

Portfolio Presentation Strategy:

Project Case Studies: Highlight any projects or case studies that demonstrate the candidate's experience in Linux server administration and hardware troubleshooting, as well as their ability to work in a dynamic environment.
Technical Documentation: Include any relevant technical documentation, demonstrating the candidate's understanding of data center operations and AWS infrastructure.
Metrics and Performance Data: Showcase any relevant metrics or performance data from the candidate's projects, demonstrating their ability to define and track key performance indicators.

📝 Enhancement Note: Amazon's data center operations team values customer obsession, innovation, and long-term vision, driving continuous improvement and operational excellence in maintaining and improving AWS's global infrastructure. The interview process is designed to assess the candidate's technical skills and cultural fit with Amazon's values and team dynamics.

📌 Application Steps

To apply for this data center operations engineer position:

Submit Application: Submit your application through the application link provided.
Prepare Portfolio: Customize your portfolio with live demos and responsive examples, highlighting your experience in Linux server administration and hardware troubleshooting, as well as your ability to work in a dynamic environment.
Optimize Resume: Optimize your resume for server administration and DevOps roles, emphasizing your project highlights and technical skills.
Prepare for Technical Interview: Brush up on your Linux server administration and hardware troubleshooting skills, focusing on troubleshooting techniques and best practices. Familiarize yourself with AWS infrastructure and data center operations, including power and cooling management, and vendor interaction.
Research Company: Research Amazon's company culture, values, and team dynamics, ensuring a strong understanding of the company and its data center operations team.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Data Center Operations Engineer, DCO (Data Center Operations)