📍 Job Overview

Job Title: Data Center Operations Engineer
Company: ServiceNow
Location: Remote, Lebanon, Ohio, United States
Job Type: Full-time
Category: Infrastructure & Operations
Date Posted: 2025-08-01
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (5 days a week in the data center)

🚀 Role Summary

Primary Responsibility: Ensure smooth operation and management of ServiceNow's global data centers.
Key Responsibilities: Process engineering, vendor management, hardware break-fix, and infrastructure design.
Industry Context: Data center operations, AI integration, and global infrastructure management.

💻 Primary Responsibilities

🛠️ Data Center Operations & Management

Data Center Infrastructure: Manage power, HVAC, structured cabling, rack management, and security/compliance.
Hardware Break-Fix: Troubleshoot and repair servers and network appliances.
Vendor Management: Oversee vendors operating within data centers and ensure they adhere to ServiceNow's standards.

📊 Process Engineering & Optimization

Process Development: Create, document, and evangelize data center operations standards and best practices.
Process Improvement: Continuously evaluate and optimize data center processes for efficiency and effectiveness.

🔒 Security & Compliance

Security Standards: Implement and maintain data center security measures to protect ServiceNow's infrastructure.
Compliance: Ensure data centers comply with relevant regulations and industry standards.

📈 Capacity & Asset Management

Capacity Planning: Monitor and manage data center capacity to meet ServiceNow's growing demands.
Asset Management: Track and maintain data center assets, including servers, network appliances, and other equipment.

🌐 Circuit Management

Telco Circuit Installation: Install and manage telco circuits, including stacking, wiring, cable management, and carrier engagement.

🎓 Skills & Qualifications

Education: Relevant degree in Computer Science, IT, or a related field (or equivalent experience).

Experience: 2+ years of experience in data center operations or a related role, with a record of increasing role responsibility.

Required Skills:

Experience in data center operations and facility operations.
Knowledge of data center facilities and infrastructure.
Working knowledge of networking/server architecture and hardware.
Experience managing vendors in a data center environment.
Process-oriented mindset with experience in process development.
Strong analytical skills and ability to multitask.
Excellent communication, customer focus, problem-solving, conflict management, time management, and interpersonal skills.
Ability to lead cross-functional teams in highly technical, multi-disciplinary projects.
Willingness to travel domestically and internationally.

Preferred Skills:

AI integration experience or knowledge.
ITIL process methodologies knowledge.
CompTIA A+, Server+, or Network+ certification.
Experience with IT service management (ITSM) tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Data Center Project Case Studies: Document and present case studies demonstrating your experience in data center operations, process improvement, and vendor management.
Hardware Break-Fix Demonstrations: Showcase your ability to troubleshoot and repair servers and network appliances through live demonstrations or video walkthroughs.
Process Documentation: Provide examples of processes you've developed, optimized, or managed in a data center environment.

Technical Documentation:

Data Center Infrastructure Diagrams: Include detailed diagrams illustrating your understanding of data center infrastructure, including power, HVAC, structured cabling, and rack management.
Process Documentation: Demonstrate your ability to document processes clearly and concisely, with a focus on technical accuracy and ease of understanding.

💵 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (based on regional market data for mid-level data center operations roles in the United States)

Benefits:

Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous time off, including vacation, sick leave, and holidays.
Employee stock purchase plan.
Tuition reimbursement and professional development opportunities.
Employee assistance program.
Wellness programs and resources.

Working Hours: Full-time (40 hours per week), with the expectation of being on-site in the data center 5 days a week.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS) - ServiceNow is a global leader in digital workflows, providing an intelligent cloud-based platform that connects people, systems, and processes.

Company Size: Large (8,100+ employees worldwide)

Founded: 2004

Team Structure:

Data Center Operations Team: A dedicated team responsible for global data center infrastructure design, standards, and architecture.
Cross-functional Collaboration: Work closely with various teams, including IT, Facilities, and Vendor Management, to ensure smooth data center operations.

Development Methodology:

ITIL Process Methodologies: ServiceNow follows ITIL (Information Technology Infrastructure Library) process methodologies to ensure consistent and efficient data center operations.
Continuous Improvement: Encourage a culture of continuous improvement, regularly reviewing and optimizing data center processes.

Company Website: ServiceNow

📈 Career & Growth Analysis

Data Center Operations Engineer Role: This role focuses on the day-to-day management and optimization of ServiceNow's global data centers, with opportunities for process improvement and vendor management.

Reporting Structure: Report directly to the Data Center Operations Manager, collaborating with various teams to ensure efficient data center operations.

Technical Impact: Directly influence ServiceNow's global infrastructure, ensuring optimal performance, security, and compliance across all data centers.

Growth Opportunities:

Senior Data Center Operations Engineer: Expand your role to manage a team of data center operations engineers, driving strategic initiatives and mentoring team members.
Data Center Manager: Transition into a management role, overseeing multiple data centers and driving global infrastructure strategy.
ITIL Expert/Certified: Pursue ITIL certifications to enhance your knowledge of IT service management best practices and advance your career within ServiceNow or the broader industry.

🌐 Work Environment

Office Type: On-site, with a focus on data center facilities.

Office Location(s): Data centers worldwide, with this role primarily based in Lebanon, Ohio.

Workspace Context:

Data Center Environment: Work in a secure, controlled environment with limited access to non-essential personnel.
Collaborative Workspace: Collaborate with cross-functional teams to ensure efficient data center operations and continuous improvement.
On-site Amenities: Access to on-site amenities, such as break rooms, cafeterias, and fitness facilities (varies by location).

Work Schedule: Full-time (40 hours per week), with the expectation of being on-site in the data center 5 days a week.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills, experience, and understanding of data center operations.
Technical Deep Dive: A detailed discussion of your data center operations experience, focusing on process engineering, vendor management, and hardware break-fix.
On-site Interview: A final interview with key stakeholders, including the Data Center Operations Manager, to assess your cultural fit and strategic thinking.

Portfolio Review Tips:

Data Center Case Studies: Prepare detailed case studies demonstrating your experience in data center operations, process improvement, and vendor management.
Hardware Break-Fix Demonstrations: Practice live demonstrations or create video walkthroughs showcasing your ability to troubleshoot and repair servers and network appliances.
Process Documentation: Present clear and concise process documentation, highlighting your ability to create and optimize data center processes.

Technical Challenge Preparation:

Data Center Operations Scenarios: Prepare for scenario-based questions focusing on data center operations, process improvement, and vendor management.
Hardware Break-Fix Scenarios: Practice troubleshooting and repair exercises to demonstrate your technical proficiency in a data center environment.

ATS Keywords: Data Center Operations, AI Integration, Telco Circuit Installation, Troubleshooting, Hardware Break-Fix, Power Management, HVAC, Structured Cabling, Vendor Management, Process Development, Analytical Skills, Documentation Skills, ITIL Methodologies, Communication Skills, Problem Solving, Time Management, Data Center Infrastructure, Global Infrastructure Management, Data Center Security, Compliance, Capacity Planning, Asset Management, Circuit Management, Cross-functional Teams, IT Service Management, ITSM Tools.

📌 Application Steps

To apply for this Data Center Operations Engineer position:

Submit your application through the application link provided.
Tailor your resume to highlight your relevant experience in data center operations, process improvement, and vendor management.
Prepare your portfolio with case studies, demonstrations, and documentation showcasing your data center operations experience and skills.
Research ServiceNow and familiarize yourself with their global data center infrastructure and IT service management practices.
Prepare for the interview process by reviewing the interview process outline and practicing common data center operations scenarios.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Data Center Operations-Specific Focus:

Tailor every section specifically to data center operations roles, emphasizing data center infrastructure, security, and compliance.
Include data center operations best practices, process engineering, and vendor management methodologies.
Emphasize hardware break-fix, troubleshooting, and repair skills for servers and network appliances.
Address data center capacity planning, asset management, and circuit management responsibilities.
Highlight the importance of cross-functional collaboration with IT, Facilities, and other teams for efficient data center operations.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about data center operations processes, vendor management, or team structure.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute data center operations and relevant keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and data center operations specialization.

Industry Expertise:

Include specific data center infrastructure components, such as power, HVAC, and structured cabling.
Address data center security and compliance standards, such as SOC, PCI, and HIPAA.
Provide tactical advice for data center operations portfolio development, live demonstrations, and project case studies.
Include data center operations-specific interview preparation and technical challenge guidance.
Emphasize data center operations best practices, process improvement, and vendor management strategies.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use data center operations and relevant industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to data center operations professionals.
Provide actionable insights that give data center operations candidates a competitive advantage.
Focus on data center operations team culture, cross-functional collaboration, and global infrastructure management.

Technical Focus & Portfolio Emphasis:

Emphasize data center operations best practices, process improvement, and vendor management strategies.
Include specific portfolio requirements tailored to the data center operations discipline and role level.
Address data center infrastructure, security, and compliance considerations in portfolio case studies.
Focus on hardware break-fix, troubleshooting, and repair skills for servers and network appliances.
Include technical presentation skills and stakeholder communication for data center operations projects.

Avoid:

Generic business jargon not relevant to data center operations roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific data center operations role.
Marketing language unrelated to data center operations, security, or compliance.

Data Center Operations Engineer