📍 Job Overview

• Job Title: Data Center IT Technician, Data Centre Operations
• Company: Amazon
• Location: Auckland, Auckland, New Zealand
• Job Type: On-site
• Category: Server Administration & Infrastructure
• Date Posted: 2025-06-12
• Experience Level: Entry to Mid-level (0-2 years)
• Remote Status: On-site (4 days on, 4 days off including night shifts on a rotational basis)

🚀 Role Summary

• Maintain and troubleshoot IT infrastructure supporting the AWS cloud in cutting-edge data centers.
• Collaborate with cross-functional teams to ensure smooth daily operations and resolve issues promptly.
• Install and configure racks of hosts, diagnose and repair server, storage, and network device issues.
• Participate in data center power and cooling events, and maintain safety standards.
• 📝 Enhancement Note: This role offers a unique opportunity to work in some of the world's most advanced data centers, driving cloud technology innovation in the region.

💻 Primary Responsibilities

• 💻 Server & Network Troubleshooting: Diagnose and repair issues for server, storage, and network devices, including physical part replacement.
• 💻 Power & Cooling Management: Remediate or recover physical power issues on racks and participate in data center power and cooling events.
• 💻 Installation & Configuration: Install and configure racks of hosts in line with internal SLAs.
• 💻 Shift Work & Travel: Work on a rotational shift basis, including nights, and travel between sites as needed.
• 💻 Safety & Standards: Maintain safety standards and follow established procedures to ensure data center operations run smoothly.
• 📝 Enhancement Note: This role involves a physical component, requiring the ability to lift and rack equipment using lifting equipment.

🎓 Skills & Qualifications

Education: Relevant technical certification or degree in IT, Computer Science, or a related field is a plus but not required.

Experience: At least 1 year of experience in computer hardware troubleshooting and repair, and 1 year of computer networking experience.

Required Skills:

• Server and network troubleshooting
• Hardware repair and installation
• Power management and cooling
• Customer service and problem resolution
• Team collaboration and logistics coordination
• Safety standards and procedures

Preferred Skills:

• Experience dealing effectively with customers during problem resolution
• Ability to work efficiently under pressure
• Familiarity with AWS cloud infrastructure and services
• Knowledge of data center best practices and industry standards
• 📝 Enhancement Note: While not explicitly stated, having experience with AWS services or a willingness to learn would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Document or demonstrate relevant experience in server and network troubleshooting, hardware repair, and power management.
• Showcase problem-solving skills and ability to work under pressure through case studies or examples.
• Highlight any experience with AWS cloud infrastructure or data center environments.

Technical Documentation:

• Familiarize yourself with AWS cloud infrastructure and services, as well as data center best practices and industry standards.
• Prepare for interviews by studying AWS whitepapers, blogs, and other resources to demonstrate your understanding of the platform.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Auckland, New Zealand is approximately NZD 60,000 - 80,000 per year (AI-estimated, based on regional market data and experience level).

Benefits:

• Medical, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Maternity and paternity leave
• Employee discounts on Amazon products and services
• 📝 Enhancement Note: While not explicitly stated, Amazon is known for offering competitive benefits packages, including health insurance, retirement plans, and employee discounts.

Working Hours: 40 hours per week, with a rotational shift schedule including nights (4 days on, 4 days off).

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company focused on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon has over 1.6 million employees worldwide, making it one of the largest companies in the world. This size offers numerous opportunities for career growth and development.

Founded: Amazon was founded by Jeff Bezos in 1994 and has since grown into a global leader in e-commerce and technology.

Team Structure:

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
• The team consists of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
• 📝 Enhancement Note: The team works collaboratively across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for customers.

Development Methodology:

• AWS follows Agile methodologies for software development and project management.
• The company emphasizes innovation, customer obsession, and long-term thinking in its approach to technology and business.

Company Website: www.amazon.com

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position in server administration and infrastructure, offering opportunities for career progression within AWS and the broader technology industry.

Reporting Structure: This role reports directly to the Data Center Operations team within AWS Infrastructure Services.

Technical Impact: The role involves maintaining and troubleshooting IT infrastructure that supports the AWS cloud, directly impacting the availability and performance of AWS services for customers worldwide.

Growth Opportunities:

• 🌱 Technical Skill Development: Gain hands-on experience with AWS cloud infrastructure and data center environments, developing your skills in server administration, networking, and power management.
• 🌱 Career Progression: With experience and strong performance, opportunities may arise for promotion to senior roles within AWS or other teams within Amazon.
• 🌱 Leadership & Mentorship: Demonstrate leadership skills and mentor junior team members to drive career growth and development within the team.

📝 Enhancement Note: Amazon is known for its commitment to employee development and offers numerous training and growth opportunities for employees seeking to advance their careers in technology.

🌐 Work Environment

Office Type: Amazon's data centers are large-scale, high-density facilities with state-of-the-art infrastructure and technology.

Office Location(s): Auckland, New Zealand

Workspace Context:

• 🌐 Data Center Environment: Work in a controlled, secure, and highly technical environment with advanced server, storage, and network infrastructure.
• 🌐 Collaboration & Communication: Collaborate with cross-functional teams, including engineering, logistics, and operations, to maintain daily operations and resolve issues promptly.
• 🌐 Shift Work & Travel: Work on a rotational shift basis, including nights, and travel between data center sites as needed.

Work Schedule: 40 hours per week, with a rotational shift schedule including nights (4 days on, 4 days off).

📝 Enhancement Note: While the role involves shift work and travel, Amazon's commitment to employee well-being and work-life balance ensures that employees have the support and resources they need to succeed in their roles.

📄 Application & Technical Interview Process

Interview Process:

• 📝 Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit.
• 📝 Technical Assessment: A hands-on assessment or case study to evaluate troubleshooting, problem-solving, and technical skills.
• 📝 On-site Interview: A visit to the data center for a tour, meeting with team members, and further assessment of technical and soft skills.
• 📝 Final Decision: A final decision based on the candidate's performance throughout the interview process.

Portfolio Review Tips:

• 📝 Document Relevant Experience: Highlight your experience in server and network troubleshooting, hardware repair, and power management.
• 📝 Case Studies & Examples: Prepare case studies or examples demonstrating your problem-solving skills and ability to work under pressure.
• 📝 AWS Familiarization: Familiarize yourself with AWS cloud infrastructure and services, as well as data center best practices and industry standards.

Technical Challenge Preparation:

• 📝 Troubleshooting Scenarios: Practice troubleshooting server, storage, and network device issues, focusing on physical part replacement and power management.
• 📝 Problem-solving Techniques: Develop and refine your problem-solving techniques, focusing on root cause analysis and efficient resolution.
• 📝 AWS Services: Study AWS whitepapers, blogs, and other resources to familiarize yourself with AWS cloud infrastructure and services.

ATS Keywords:

• Server Troubleshooting
• Network Troubleshooting
• Hardware Repair
• Power Management
• Cooling Management
• Customer Service
• Problem Resolution
• Team Collaboration
• Logistics Coordination
• Safety Standards
• Technical Installation
• Physical Equipment Handling
• Shift Work
• AWS Cloud Infrastructure
• Data Center Operations
• Server Administration
• Network Administration
• IT Infrastructure
• Cloud Computing
• Data Center Management
• Server Configuration
• Network Configuration
• 📝 Enhancement Note: While not explicitly stated, having experience with or a willingness to learn AWS services would be beneficial for this role.

🛠 Technology Stack & Web Infrastructure

Server & Network Technologies:

• AWS cloud infrastructure (EC2, RDS, S3, etc.)
• Server hardware ( Dell, HP, IBM, etc.)
• Network hardware (Cisco, Juniper, Arista, etc.)
• Storage systems (NetApp, EMC, etc.)

Development & DevOps Tools:

• AWS Management Console
• AWS CLI (Command Line Interface)
• AWS SDKs (Software Development Kits)
• Jenkins, GitLab CI/CD, or other CI/CD pipelines
• JIRA, Confluence, or other project management and collaboration tools

📝 Enhancement Note: While not explicitly stated, having experience with or a willingness to learn AWS services and tools would be beneficial for this role.

👥 Team Culture & Values

Web Development Values:

• 🌟 Customer Obsession: Focus on delivering the best customer experience and meeting customer needs.
• 🌟 Ownership: Take responsibility for your work and drive results.
• 🌟 Invent & Simplify: Innovate and simplify processes to improve efficiency and effectiveness.
• 🌟 Learn & Be Curious: Continuously learn and stay curious to stay ahead of the curve.
• 🌟 Hire & Develop the Best: Attract and develop the best talent to drive success.

Collaboration Style:

• 🌐 Cross-functional Collaboration: Work closely with engineering, logistics, and operations teams to maintain daily operations and resolve issues promptly.
• 🌐 Knowledge Sharing: Share knowledge and expertise with team members to drive continuous learning and improvement.
• 🌐 Mentorship & Leadership: Mentor junior team members and demonstrate leadership skills to drive career growth and development within the team.

📝 Enhancement Note: Amazon's culture is built on a foundation of customer obsession, innovation, and long-term thinking, with a focus on attracting and developing the best talent to drive success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• 💥 Server & Network Issues: Troubleshoot and resolve server, storage, and network device issues, including physical part replacement and power management.
• 💥 Data Center Power & Cooling: Participate in data center power and cooling events, ensuring the smooth operation of data center infrastructure.
• 💥 Safety & Standards: Maintain safety standards and follow established procedures to ensure data center operations run smoothly.
• 💥 AWS Cloud Infrastructure: Familiarize yourself with AWS cloud infrastructure and services, staying up-to-date with the latest developments and best practices.

Learning & Development Opportunities:

• 📚 AWS Training & Certification: Pursue AWS training and certification programs to develop your skills and advance your career in cloud computing.
• 📚 Industry Conferences & Events: Attend industry conferences and events to stay informed about the latest trends and best practices in server administration and infrastructure.
• 📚 Mentorship & Leadership: Seek mentorship and leadership opportunities to develop your skills and drive career growth within the team.

📝 Enhancement Note: Amazon offers numerous training and development opportunities for employees seeking to advance their careers in technology, including AWS training and certification programs, industry conferences and events, and mentorship and leadership opportunities.

💡 Interview Preparation

Technical Questions:

• 📝 Server & Network Troubleshooting: Be prepared to discuss your experience with server and network troubleshooting, hardware repair, and power management.
• 📝 AWS Cloud Infrastructure: Demonstrate your understanding of AWS cloud infrastructure and services, as well as data center best practices and industry standards.
• 📝 Problem-solving Techniques: Showcase your problem-solving skills and ability to work under pressure through case studies or examples.

Company & Culture Questions:

• 📝 Amazon Culture: Demonstrate your understanding of Amazon's customer obsession, innovation, and long-term thinking, as well as your ability to work collaboratively with cross-functional teams.
• 📝 AWS Infrastructure Services: Show your understanding of AWS Infrastructure Services' role in maintaining and expanding AWS global infrastructure, as well as your commitment to driving customer success.
• 📝 Career Growth: Articulate your long-term career goals and how this role fits into your professional development plan.

Portfolio Presentation Strategy:

• 📝 Document Relevant Experience: Highlight your experience in server and network troubleshooting, hardware repair, and power management.
• 📝 Case Studies & Examples: Prepare case studies or examples demonstrating your problem-solving skills and ability to work under pressure.
• 📝 AWS Familiarization: Familiarize yourself with AWS cloud infrastructure and services, as well as data center best practices and industry standards.

📝 Enhancement Note: While not explicitly stated, having experience with or a willingness to learn AWS services and tools would be beneficial for this role.

📌 Application Steps

To apply for this Data Center IT Technician position:

• 📝 Submit Your Application: Submit your application through the provided link, highlighting your relevant experience and skills.
• 📝 Prepare Your Portfolio: Document your experience in server and network troubleshooting, hardware repair, and power management, and prepare case studies or examples demonstrating your problem-solving skills and ability to work under pressure.
• 📝 Familiarize Yourself with AWS: Study AWS whitepapers, blogs, and other resources to familiarize yourself with AWS cloud infrastructure and services, as well as data center best practices and industry standards.
• 📝 Prepare for Technical Assessment: Practice troubleshooting server, storage, and network device issues, focusing on physical part replacement and power management, and develop your problem-solving techniques.
• 📝 Research Amazon & AWS: Learn about Amazon's customer obsession, innovation, and long-term thinking, as well as AWS Infrastructure Services' role in maintaining and expanding AWS global infrastructure.

📝 Enhancement Note: While not explicitly stated, having experience with or a willingness to learn AWS services and tools would be beneficial for this role.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to server administration and infrastructure roles, focusing on data center operations and AWS cloud infrastructure.
• Include server and network troubleshooting, hardware repair, and power management responsibilities.
• Emphasize AWS cloud infrastructure, services, and best practices relevant to the role.
• Address data center environment, shift work, and travel requirements.
• Highlight Amazon's commitment to employee development and career growth opportunities.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about server administration processes, data center configuration, or team structure.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute server administration and infrastructure-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and server administration specialization.

Industry Expertise:

• Include specific server and network technologies, hardware platforms, and AWS services relevant to the role.
• Address server administration career progression paths and technical leadership opportunities in data center operations.
• Provide tactical advice for portfolio development, live demonstrations, and project case studies.
• Include server administration-specific interview preparation and coding challenge guidance.
• Emphasize data center best practices, industry standards, and AWS-specific considerations.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use server administration and infrastructure industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to server administration professionals.
• Provide actionable insights that give server administration candidates a competitive advantage.
• Focus on data center team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize server and network troubleshooting, hardware repair, and power management best practices.
• Include specific portfolio requirements tailored to the server administration discipline and role level.
• Address data center environment, shift work, and travel requirements.
• Focus on problem-solving methods, performance optimization, and scalable infrastructure design.
• Include technical presentation skills and stakeholder communication for data center projects.

Avoid:

• Generic business jargon not relevant to server administration or infrastructure roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific server administration role.
• Marketing language unrelated to server administration, data center operations, or infrastructure management.

Generate comprehensive, server administration-focused content that serves as a valuable resource for server administration and infrastructure professionals evaluating career opportunities and preparing for technical interviews in the server administration industry.