📍 Job Overview

Job Title: Data Center IT Infrastructure Technician
Company: NTT Ltd.
Location: Virginia, United States
Job Type: On-site
Category: Server Administrator / Infrastructure Professional
Date Posted: February 11, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Support client requests within NTT data centers, troubleshoot hardware issues, rack and stack equipment, manage assets, and provide help desk support.
Key Skills: Troubleshooting, data center operations, hardware installation, cabling, network devices, power connectivity, documentation management, desktop support, asset management, and critical incident management.

💻 Primary Responsibilities

Client Support: Address customer inquiries via support tickets from inception through resolution, with minimal or no supervision.
Hardware Troubleshooting: Diagnose and resolve hardware issues with servers, network devices, cabling, and power connectivity.
Equipment Installation: Rack and stack equipment, install PDUs, and manage documentation.
Asset Management: Manage assets for clients, including inventory audits, receiving, and shipping equipment.
Help Desk Support: Periodically support help desk functions, such as participating in a phone queue, performing desktop support, and deploying hardware.
Collaboration: Work with internal groups and coordinate technical tasks to manage requests to resolution.
Incident Management: Act as a communication coordinator and situation manager during critical incidents call bridge events.

🎓 Skills & Qualifications

Education:

High School Diploma or GED required.

Experience:

3-5 years of data center environment or help desk experience required.

Required Skills:

Previous experience working in a complex high availability data center environment (preferred).
Working knowledge of data center processes and design (power, cooling, redundancy).
Working knowledge of computer hardware and networking components.
Excellent troubleshooting and problem resolution skills.
Proficiency working with standard desktop PC tools and applications.
Experience with active directory, Office 365, and enterprise-level ticketing systems.
Experience with laptops, desktops, docking stations, and enterprise-level peripherals.
Ability to communicate effectively both written and verbally.

Preferred Skills:

CompTIA A+ certification or equivalent experience required.
CompTIA Network+ and BICSI Installer 1 certification preferred.
Experience with participating and supporting critical incidents.
Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Relevant experience in data center environment or help desk support.
Demonstrate problem-solving skills and ability to manage assets.
Showcase experience with hardware installation, troubleshooting, and documentation management.

Technical Documentation:

Provide examples of documentation created and managed for data center infrastructure.
Demonstrate understanding of data center processes and design.

💵 Compensation & Benefits

Salary Range:

$27.80 - $34.70 per hour (hourly base salary) with overtime pay in accordance with local state and federal ‘Wage and Hour’ requirements.

Benefits:

Paid Time-Off
Medical Benefits
Dental Benefits
Vision Benefits
Life Insurance
Supplemental Insurance
Short-Term Disability
Long-Term Disability
Flexible Spending Account
401k Retirement Plan
Annual Bonus (payout dependent upon individual and company performance)

Working Hours:

40 hours per week, with a rotating schedule to support a 24/7 support schedule.

🎯 Team & Company Context

Company Culture:

NTT Ltd. is a global technology and business solutions provider, employing over 110,000 people in more than 50 countries.
The company offers a global culture that embraces diversity and inclusion, providing opportunities for growth, belonging, and thriving.
NTT Ltd. is committed to pushing the boundaries of what is possible and making a difference to clients and society.

Team Structure:

The Data Center IT Infrastructure Technician role works closely with internal groups, such as data center operations, network teams, and client support teams.
The role may also interact with external vendors and clients to manage requests and resolve issues.

Development Methodology:

The role follows data center industry best practices for hardware installation, troubleshooting, and incident management.
The role may also be required to adhere to client-specific processes and standards.

Company Website: https://www.nttdata.com/

📝 Enhancement Note: NTT Ltd. operates in a highly dynamic and critical environment, requiring the Data Center IT Infrastructure Technician to be comfortable working in a fast-paced environment with shifting priorities.

📈 Career & Growth Analysis

Web Technology Career Level:

The Data Center IT Infrastructure Technician role is a mid-level position, requiring 3-5 years of experience in a data center environment or help desk support.
The role provides opportunities for growth and development within the data center operations and infrastructure management fields.

Reporting Structure:

The role reports directly to the Data Center Operations Manager or a similar role within the organization.
The role may also interact with various internal teams and external clients and vendors.

Technical Impact:

The Data Center IT Infrastructure Technician plays a critical role in maintaining the availability and performance of client infrastructure within NTT data centers.
The role requires strong technical skills and the ability to manage assets and resolve hardware issues efficiently.

Growth Opportunities:

Technical Specialization: Develop expertise in specific data center technologies, such as power, cooling, or networking infrastructure.
Team Leadership: Gain experience managing teams and leading projects within data center operations.
Cross-functional Collaboration: Work with other teams, such as network engineering or cloud services, to expand technical skills and knowledge.

📝 Enhancement Note: Growth opportunities within NTT Ltd. depend on individual performance, company needs, and available positions.

🌐 Work Environment

Office Type:

On-site working environment within NTT data centers.
The role may require working in various data center locations, depending on client needs and business requirements.

Office Location(s):

Virginia, United States (primary location)
Other NTT data center locations may be required based on business needs.

Workspace Context:

Data center environment with varying temperatures and loud noises.
Extensive daily usage of workstations or computers.
The role may require working on raised platforms or ladders and safely lifting and moving equipment.

Work Schedule:

Rotating schedule to support a 24/7 support schedule.
The role may require working evenings, weekends, or on-call rotations based on business needs.

📝 Enhancement Note: The Data Center IT Infrastructure Technician role may require working in a physically demanding environment, with exposure to loud noises and varying temperatures.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and basic understanding of data center operations.
On-site Interview: A face-to-face interview to discuss technical skills, experience, and cultural fit.
Hands-on Assessment: A practical assessment to evaluate troubleshooting skills, hardware installation, and documentation management.

Portfolio Review Tips:

Highlight relevant experience in data center environment or help desk support.
Demonstrate problem-solving skills and ability to manage assets.
Showcase experience with hardware installation, troubleshooting, and documentation management.

Technical Challenge Preparation:

Brush up on hardware troubleshooting skills, focusing on server, network device, and cabling issues.
Familiarize yourself with data center processes and design principles.
Prepare for hands-on assessments, such as racking and stacking equipment or managing assets.

ATS Keywords:

Data Center Operations, Hardware Troubleshooting, Asset Management, Help Desk Support, Incident Management, Server Administration, Network Devices, Cabling, Power Connectivity, Documentation Management, Technical Support, IT Infrastructure, Data Center Design, Data Center Processes, Critical Incident Management, Teamwork, Collaboration, Problem Resolution, Technical Skills, Data Center Environment, On-site Working, Rotating Schedule, 24/7 Support, Mid-level Role, Career Growth, Technical Specialization, Team Leadership, Cross-functional Collaboration.

📝 Enhancement Note: Tailor your resume and application materials to highlight relevant experience and skills for the Data Center IT Infrastructure Technician role within NTT Ltd.

🛠 Technology Stack & Web Infrastructure

Hardware & Software Tools:

Server hardware (e.g., Dell, HP, IBM, Cisco)
Network devices (e.g., Cisco, Juniper, Arista)
Cabling and connectivity tools (e.g., patch panels, cable management tools, crimpers, testers)
Data center infrastructure management (DCIM) tools (e.g., NTT's proprietary DCIM tools, BMS, DCIM platforms)
Ticketing systems (e.g., ServiceNow, BMC Remedy, JIRA Service Desk)
Documentation management tools (e.g., Microsoft Office, Google Workspace, SharePoint)

Data Center Infrastructure:

Power infrastructure (e.g., PDUs, UPS, generators)
Cooling infrastructure (e.g., CRAC units, chilled water systems, free cooling)
Network infrastructure (e.g., switches, routers, firewalls, load balancers)
Server racks and cabinets
Cable management systems (e.g., ladder rack, cable tray, overhead cable management)

📝 Enhancement Note: Familiarize yourself with NTT Ltd.'s proprietary DCIM tools and data center infrastructure to better understand the technology stack and web infrastructure for the Data Center IT Infrastructure Technician role.

👥 Team Culture & Values

Data Center Operations Values:

Customer Focus: Prioritize customer needs and strive to exceed client expectations.
Teamwork: Collaborate effectively with internal teams and external clients and vendors to manage requests and resolve issues.
Continuous Improvement: Continuously seek to improve data center operations, processes, and skills.
Accountability: Take ownership of tasks and responsibilities, ensuring high-quality work and timely delivery.

Collaboration Style:

Cross-functional Collaboration: Work closely with various internal teams, such as data center operations, network teams, and client support teams.
Incident Management: Participate in critical incident call bridge events, acting as a communication coordinator and situation manager.
Knowledge Sharing: Contribute to the collective knowledge base of data center operations and infrastructure management.

📝 Enhancement Note: Embrace NTT Ltd.'s data center operations values and collaboration style to thrive in the Data Center IT Infrastructure Technician role.

🌐 Challenges & Growth Opportunities

Technical Challenges:

Hardware Troubleshooting: Diagnose and resolve hardware issues with servers, network devices, cabling, and power connectivity in a high-availability data center environment.
Incident Management: Manage critical incidents, acting as a communication coordinator and situation manager during call bridge events.
Asset Management: Manage assets for clients, including inventory audits, receiving, and shipping equipment, while maintaining accurate documentation.
Data Center Design: Understand and adhere to data center design principles, such as power, cooling, and redundancy, to ensure optimal performance and availability.

Learning & Development Opportunities:

Technical Training: Participate in technical training and certification programs to develop skills in data center operations, hardware troubleshooting, and incident management.
On-the-Job Training: Gain hands-on experience working with various data center technologies and infrastructure.
Mentorship: Seek guidance from experienced data center professionals to expand knowledge and advance career growth.

📝 Enhancement Note: Address technical challenges and pursue learning and development opportunities to grow as a Data Center IT Infrastructure Technician within NTT Ltd.

💡 Interview Preparation

Technical Questions:

Hardware Troubleshooting: Describe your experience troubleshooting hardware issues, focusing on servers, network devices, cabling, and power connectivity.
Incident Management: Discuss your experience managing critical incidents, acting as a communication coordinator and situation manager during call bridge events.
Asset Management: Explain your approach to managing assets for clients, including inventory audits, receiving, and shipping equipment.
Data Center Design: Demonstrate your understanding of data center design principles, such as power, cooling, and redundancy.

Company & Culture Questions:

Data Center Operations: Explain your understanding of data center operations and how you contribute to maintaining high availability and performance.
Teamwork: Describe your experience working in a team environment, focusing on collaboration and incident management.
Customer Focus: Discuss your approach to prioritizing customer needs and exceeding client expectations.

Portfolio Presentation Strategy:

Hardware Troubleshooting: Highlight relevant experience troubleshooting hardware issues, focusing on servers, network devices, cabling, and power connectivity.
Incident Management: Showcase your experience managing critical incidents, acting as a communication coordinator and situation manager during call bridge events.
Asset Management: Demonstrate your ability to manage assets for clients, including inventory audits, receiving, and shipping equipment, while maintaining accurate documentation.

📝 Enhancement Note: Tailor your interview preparation to the specific requirements and values of the Data Center IT Infrastructure Technician role within NTT Ltd.

📌 Application Steps

To apply for the Data Center IT Infrastructure Technician position at NTT Ltd.:

Review the Job Description: Thoroughly understand the role, required skills, and qualifications.
Tailor Your Resume: Highlight relevant experience and skills, focusing on data center environment or help desk support, hardware troubleshooting, and asset management.
Prepare for the Interview: Brush up on hardware troubleshooting skills, data center processes, and incident management. Practice hands-on assessments, such as racking and stacking equipment or managing assets.
Research NTT Ltd.: Familiarize yourself with NTT Ltd.'s data center operations, culture, and values to demonstrate a strong fit for the role.
Submit Your Application: Apply through the application link provided.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with NTT Ltd. before making application decisions.

Data Center IT Infrastructure Technician