📍 Job Overview

• Job Title: Data Center Field Technician III Lead (Rack & Stack)
• Company: TeleWorld Solutions Inc
• Location: Council Bluffs, IA, United States
• Job Type: On-site, Full-time
• Category: Infrastructure, Field Services
• Date Posted: August 2, 2025
• Experience Level: 5-10 years
• Remote Status: On-site, with extensive travel required

🚀 Role Summary

• Lead and manage rack & stack installations in data centers and central offices, ensuring high-quality project delivery and exceptional customer satisfaction.
• Oversee fiber cabling tasks, DC power work, and basic hardware testing to support successful service turn-ups.
• Collaborate with project managers, site leads, and remote testers to ensure project milestones are met and customer expectations are exceeded.
• Document job data accurately and submit reports promptly to maintain project progress and compliance.

📝 Enhancement Note: This role requires a strong background in data center and central office environments, with a focus on rack & stack deployments, fiber work, and DC power integration. The ideal candidate will have extensive experience in IP transport and be comfortable working in fast-paced environments with extensive travel.

💻 Primary Responsibilities

• Rack & Stack Installations: Perform rack & stack installations in data centers and central offices, including installing/removing ladder racks, fiber raceways, and cabinets.
• Fiber Cabling Tasks: Execute fiber cabling tasks, including running, cleaning, scoping, and terminating fiber patch cords to Fiber Distribution Panels (FDPs).
• DC Power Work: Conduct DC power work, including -48V rectifier and PDU installations/removals in live network environments.
• Hardware Testing: Assist in basic testing of hardware to support quality installations and service turn-ups.
• Documentation: Document and submit job data including redlines, time & expenses, and closeout reports promptly and accurately.
• Communication: Communicate effectively with project managers, site leads, and remote testers to ensure project milestones are met and customer expectations are exceeded.
• Site Audits: Perform site audits, inspections, and virtual audits with remote teams to ensure project progress and compliance.
• Safety & Maintenance: Maintain clean and safe job sites; manage materials and debris removal. Operate and maintain company vehicles, tools, and test equipment safely.

📝 Enhancement Note: This role requires a strong focus on safety, documentation, and communication to ensure successful project delivery and customer satisfaction. The ideal candidate will be able to follow structured methods of procedure (MOPs) and escalate issues as needed.

🎓 Skills & Qualifications

Education: High school diploma required; post-secondary technical training preferred.

Experience: Minimum 5 years of IP Transport experience, with direct central office and data center experience.

Required Skills:

• Valid driver’s license and clean MVR
• Ability to lift up to 50 lbs, climb ladders, and work in data center environments
• Proficient in the use of hand tools, fiber tools, and power tools
• Good understanding of DC power systems, ESD handling, and fiber optics
• Strong time management, organizational, and documentation skills
• Ability to follow structured MOPs and escalate issues as needed
• Familiarity with Microsoft Office and mobile reporting tools
• Excellent verbal and written communication skills

Preferred Skills:

• Experience with Microsoft Visio and Engineering Design Packages (EDPs)
• Knowledge of network hardware and software
• Familiarity with data center and central office environments
• Ability to work long hours and maintain high productivity in the field

📝 Enhancement Note: This role requires a strong technical skill set, with a focus on data center and central office environments. The ideal candidate will have extensive experience in IP transport and be comfortable working in fast-paced environments with extensive travel.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in rack & stack installations, fiber cabling, and DC power work.
• Showcase examples of hardware testing, site audits, and documentation skills.
• Highlight any experience with network hardware and software, as well as data center and central office environments.

Technical Documentation:

• Provide examples of redlines, time & expenses, and closeout reports.
• Demonstrate familiarity with Engineering Design Packages (EDPs) and Visio drawings.
• Showcase any experience with mobile reporting tools and structured MOPs.

📝 Enhancement Note: This role requires a strong focus on documentation and communication to ensure successful project delivery and customer satisfaction. The ideal candidate will be able to provide examples of accurate and well-organized technical documentation.

💵 Compensation & Benefits

Salary Range: $65,000 - $85,000 per year (based on experience and location)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Tuition reimbursement
• Employee discounts on products and services
• Veteran-friendly benefits and resources

Working Hours: 40 hours per week, with the ability to work long hours and maintain high productivity in the field as needed.

📝 Enhancement Note: The salary range for this role is estimated based on industry standards for field technicians with similar experience and location. Benefits may vary based on the company's current offerings and the candidate's eligibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and network infrastructure services

Company Size: Medium-sized company with a focus on veteran-friendly hiring practices and great benefits

Founded: 2002

Team Structure:

• The ideal candidate will work closely with project managers, site leads, and remote testers to ensure project milestones are met and customer expectations are exceeded.
• The role may involve leading and mentoring junior field technicians, as well as collaborating with cross-functional teams to support project delivery and customer satisfaction.

Development Methodology:

• The ideal candidate will be familiar with structured methods of procedure (MOPs) and be able to follow them to ensure successful project delivery and customer satisfaction.
• The role may involve working with Engineering Design Packages (EDPs) and Visio drawings to support project planning and execution.

Company Website: TeleWorld Solutions

📝 Enhancement Note: TeleWorld Solutions is committed to employing a diverse workforce and provides equal employment opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level field technician position, with a focus on leading and managing rack & stack installations, fiber cabling, and DC power work in data center and central office environments.

Reporting Structure: The ideal candidate will report directly to project managers and work closely with site leads and remote testers to ensure project milestones are met and customer expectations are exceeded.

Technical Impact: The ideal candidate will have a significant impact on project delivery and customer satisfaction by ensuring high-quality installations, accurate documentation, and effective communication with project stakeholders.

Growth Opportunities:

• Technical Leadership: The ideal candidate may have the opportunity to mentor junior field technicians and contribute to the development of structured methods of procedure (MOPs) and training materials.
• Project Management: With experience and demonstrated success in the role, the ideal candidate may have the opportunity to transition into a project management or site lead position.
• Specialization: The ideal candidate may have the opportunity to specialize in specific areas of data center and central office environments, such as DC power systems or fiber optics.

📝 Enhancement Note: This role offers significant opportunities for career growth and development, with a focus on technical leadership, project management, and specialization in data center and central office environments.

🌐 Work Environment

Office Type: On-site, with extensive travel required

Office Location(s): Council Bluffs, IA, United States (with extensive travel across the U.S.)

Workspace Context:

• The ideal candidate will work in data center and central office environments, as well as on customer premises and remote job sites.
• The role may involve working in live network environments, with a focus on safety, accuracy, and attention to detail.
• The ideal candidate will be comfortable working in fast-paced environments and maintaining high productivity in the field.

Work Schedule: 40 hours per week, with the ability to work long hours and maintain high productivity in the field as needed.

📝 Enhancement Note: This role requires extensive travel and the ability to work in various environments, with a focus on safety, accuracy, and attention to detail. The ideal candidate will be comfortable working in fast-paced environments and maintaining high productivity in the field.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: A brief phone call to discuss the candidate's experience, qualifications, and availability for travel.
2. Technical Assessment: A hands-on assessment of the candidate's technical skills, including rack & stack installations, fiber cabling, and DC power work.
3. Behavioral Interview: A structured interview to assess the candidate's communication, problem-solving, and teamwork skills.
4. Final Interview: A final interview with the hiring manager to discuss the candidate's fit for the role and the company's culture.

Portfolio Review Tips:

• Highlight examples of rack & stack installations, fiber cabling, and DC power work.
• Showcase any experience with network hardware and software, as well as data center and central office environments.
• Provide examples of accurate and well-organized technical documentation, including redlines, time & expenses, and closeout reports.

Technical Challenge Preparation:

• Familiarize yourself with structured methods of procedure (MOPs) and be prepared to follow them to ensure successful project delivery and customer satisfaction.
• Brush up on your knowledge of DC power systems, ESD handling, and fiber optics.
• Practice your communication, problem-solving, and teamwork skills to ensure success in the behavioral interview.

ATS Keywords: Data Center, Field Technician, Rack & Stack, Fiber Cabling, DC Power, Hardware Testing, Site Audits, Documentation, Communication, Safety, Methods of Procedure, Project Management, Technical Leadership, Career Growth, Technical Interview, Behavioral Interview, Technical Assessment, Phone Screen, Final Interview

📝 Enhancement Note: This role requires a strong focus on safety, documentation, and communication to ensure successful project delivery and customer satisfaction. The ideal candidate will be able to follow structured methods of procedure (MOPs) and escalate issues as needed.

🛠 Technology Stack & Web Infrastructure

Hardware & Tools:

• Rack & stack equipment (ladders, cabinets, etc.)
• Fiber tools (cleaning, scoping, etc.)
• Power tools (drills, screwdrivers, etc.)
• Test equipment (multimeters, fiber optic testers, etc.)
• Company vehicles, tools, and test equipment

Software:

• Microsoft Office (Word, Excel, etc.)
• Mobile reporting tools (e.g., TeleWorld Solutions' proprietary mobile app)
• Engineering Design Packages (EDPs) and Visio drawings

📝 Enhancement Note: This role requires a strong focus on hardware and tools, with a focus on safety, accuracy, and attention to detail. The ideal candidate will be comfortable working with various equipment and following structured methods of procedure (MOPs) to ensure successful project delivery and customer satisfaction.

👥 Team Culture & Values

Web Development Values:

• Safety: A strong commitment to safety in all aspects of the role, with a focus on following structured methods of procedure (MOPs) and maintaining clean and safe job sites.
• Accuracy: A commitment to accurate and well-organized documentation, with a focus on ensuring successful project delivery and customer satisfaction.
• Communication: Excellent verbal and written communication skills, with a focus on effective collaboration with project managers, site leads, and remote testers.
• Teamwork: A strong commitment to teamwork and collaboration, with a focus on supporting project delivery and customer satisfaction.
• Continuous Learning: A commitment to continuous learning and professional development, with a focus on staying up-to-date with industry trends and best practices.

Collaboration Style:

• The ideal candidate will work closely with project managers, site leads, and remote testers to ensure project milestones are met and customer expectations are exceeded.
• The role may involve leading and mentoring junior field technicians, as well as collaborating with cross-functional teams to support project delivery and customer satisfaction.
• The ideal candidate will be comfortable working in fast-paced environments and maintaining high productivity in the field.

📝 Enhancement Note: This role requires a strong focus on safety, accuracy, and communication to ensure successful project delivery and customer satisfaction. The ideal candidate will be able to follow structured methods of procedure (MOPs) and escalate issues as needed.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Rack & Stack Installations: Ensuring high-quality installations in data center and central office environments, with a focus on safety, accuracy, and attention to detail.
• Fiber Cabling: Running, cleaning, scoping, and terminating fiber patch cords to Fiber Distribution Panels (FDPs) in live network environments.
• DC Power Work: Installing and removing -48V rectifiers and PDUs in live network environments, with a focus on safety and accuracy.
• Hardware Testing: Assisting in basic testing of hardware to support quality installations and service turn-ups, with a focus on accuracy and attention to detail.
• Site Audits: Conducting site audits, inspections, and virtual audits with remote teams to ensure project progress and compliance, with a focus on accuracy and attention to detail.

Learning & Development Opportunities:

• Technical Training: The ideal candidate may have the opportunity to participate in technical training and certification programs to stay up-to-date with industry trends and best practices.
• Mentoring: The ideal candidate may have the opportunity to mentor junior field technicians and contribute to the development of structured methods of procedure (MOPs) and training materials.
• Career Development: The ideal candidate may have the opportunity to transition into a project management or site lead position, with a focus on technical leadership and career growth.

📝 Enhancement Note: This role offers significant opportunities for technical training, mentoring, and career development, with a focus on safety, accuracy, and communication to ensure successful project delivery and customer satisfaction.

💡 Interview Preparation

Technical Questions:

• Rack & Stack Installations: Describe your experience with rack & stack installations in data center and central office environments. How do you ensure high-quality installations with a focus on safety, accuracy, and attention to detail?
• Fiber Cabling: Walk us through your process for running, cleaning, scoping, and terminating fiber patch cords to Fiber Distribution Panels (FDPs) in live network environments. How do you ensure accuracy and attention to detail in your work?
• DC Power Work: Describe your experience with -48V rectifiers and PDUs. How do you ensure safety and accuracy in installing and removing these components in live network environments?
• Hardware Testing: How do you assist in basic testing of hardware to support quality installations and service turn-ups? What tools and techniques do you use to ensure accuracy and attention to detail?
• Site Audits: Describe your experience with site audits, inspections, and virtual audits with remote teams. How do you ensure project progress and compliance with a focus on accuracy and attention to detail?

Company & Culture Questions:

• Company Culture: How do you contribute to a positive and inclusive work environment? What values are most important to you in a team setting?
• Teamwork: Describe your experience working with project managers, site leads, and remote testers. How do you ensure effective collaboration and communication to support project delivery and customer satisfaction?
• Continuous Learning: How do you stay up-to-date with industry trends and best practices? What methods do you use to continue learning and developing your skills?

Portfolio Presentation Strategy:

• Hardware & Tools: Highlight your experience with rack & stack equipment, fiber tools, and power tools. Provide examples of successful installations and projects.
• Documentation: Showcase your ability to create accurate and well-organized technical documentation, including redlines, time & expenses, and closeout reports.
• Communication: Demonstrate your excellent verbal and written communication skills, with a focus on effective collaboration with project managers, site leads, and remote testers.

📝 Enhancement Note: This role requires a strong focus on safety, accuracy, and communication to ensure successful project delivery and customer satisfaction. The ideal candidate will be able to follow structured methods of procedure (MOPs) and escalate issues as needed.

📌 Application Steps

To apply for this Data Center Field Technician III Lead (Rack & Stack) position:

1. Review the Job Description: Carefully read and understand the job description, including the required skills, qualifications, and responsibilities.
2. Update Your Resume: Tailor your resume to highlight your relevant experience, skills, and qualifications for this role. Include any examples of rack & stack installations, fiber cabling, and DC power work, as well as any experience with network hardware and software, data center and central office environments, and technical documentation.
3. Prepare Your Portfolio: Gather examples of your work, including rack & stack installations, fiber cabling, and DC power work, as well as any experience with network hardware and software, data center and central office environments, and technical documentation. Highlight your ability to create accurate and well-organized technical documentation, including redlines, time & expenses, and closeout reports.
4. Practice Interview Questions: Familiarize yourself with the interview process and practice common interview questions related to rack & stack installations, fiber cabling, DC power work, hardware testing, site audits, documentation, communication, teamwork, and continuous learning.
5. Research the Company: Learn about TeleWorld Solutions' mission, values, and culture. Understand their focus on veteran-friendly hiring practices and great benefits. Prepare questions to ask during the interview to demonstrate your interest in the company and the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.