📍 Job Overview

• Job Title: Data Center Field Technician III Lead (Rack & Stack)
• Company: TeleWorld Solutions Inc
• Location: Phoenix, Arizona, United States
• Job Type: Full-Time
• Category: Field Technician
• Date Posted: 2025-08-02
• Experience Level: 5-10 years
• Remote Status: On-site (National Travel)

🚀 Role Summary

• Lead and coordinate rack & stack installations in data centers and central offices, ensuring high-quality project delivery and exceptional customer satisfaction.
• Execute fiber cabling tasks and perform DC power work in live network environments, contributing to the successful deployment of telecom hardware.
• Assist in basic testing of hardware, site audits, and virtual audits with remote teams, maintaining accurate documentation and communication with project managers and remote testers.
• Follow Methods of Procedure (MOPs) and escalate issues as needed, while maintaining a clean and safe job site and managing materials and debris removal.

📝 Enhancement Note: This role requires a high level of technical proficiency and experience in data center and central office environments, with a focus on rack & stack deployments, fiber work, and DC power integration. Strong communication, organizational, and documentation skills are essential for success in this position.

💻 Primary Responsibilities

• Installation & Configuration: Perform rack & stack installations, including installing/removing ladder racks, fiber raceways, and cabinets in data centers and central offices. Execute fiber cabling tasks, including running, cleaning, scoping, and terminating fiber patch cords to Fiber Distribution Panels (FDPs). Conduct DC power work, including -48V rectifier and PDU installations/removals in live network environments.
• Hardware Testing: Assist in basic testing of hardware to support quality installations and service turn-ups, ensuring proper functionality and performance.
• Documentation & Reporting: Document and submit job data, including redlines, time & expenses, and closeout reports promptly and accurately. Communicate effectively with project managers, site leads, and remote testers to ensure project milestones are met and any issues are addressed promptly.
• Site Inspections & Audits: Perform site audits, inspections, and virtual audits with remote teams, ensuring compliance with project requirements and quality standards.
• Safety & Equipment Management: Maintain clean and safe job sites; manage materials and debris removal. Operate and maintain company vehicles, tools, and test equipment safely, following established safety protocols and procedures.

📝 Enhancement Note: This role requires a strong focus on safety, attention to detail, and the ability to work effectively in fast-paced environments. Technicians must be able to lift heavy objects, climb ladders, and work in data center environments, requiring a good level of physical fitness and stamina.

🎓 Skills & Qualifications

Education: High school diploma required; post-secondary technical training preferred.

Experience: Minimum 5 years of IP Transport experience, with direct central office and data center experience.

Required Skills:

• Proficient in the use of hand tools, fiber tools, and power tools.
• Good understanding of DC power systems, ESD handling, and fiber optics.
• Strong time management, organizational, and documentation skills.
• Ability to follow structured MOPs and escalate issues as needed.
• Familiarity with Microsoft Office and mobile reporting tools.
• Ability to work long hours and maintain high productivity in the field.
• Excellent verbal and written communication skills.
• Valid driver’s license and clean MVR.
• Ability to lift up to 50 lbs, climb ladders, and work in data center environments.
• Ability to travel 75–100% across the U.S.

Preferred Skills:

• Experience with rack & stack installations, fiber work, and DC power integration in data centers and central offices.
• Knowledge of Engineering Design Packages (EDPs) and Visio drawings.
• Familiarity with site audits, inspections, and virtual audits.

📝 Enhancement Note: While not explicitly stated, candidates with experience in rack & stack installations, fiber work, and DC power integration in data center and central office environments would be highly preferred. Additionally, familiarity with site audits, inspections, and virtual audits would be beneficial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Detailed documentation of previous rack & stack installations, fiber work, and DC power integration projects, highlighting the candidate's technical proficiency and attention to detail.
• Photographs or videos demonstrating the candidate's ability to perform site audits, inspections, and virtual audits, showcasing their understanding of project requirements and quality standards.
• Examples of closeout reports and other relevant documentation, showcasing the candidate's strong organizational and communication skills.

Technical Documentation:

• Detailed technical documentation of previous projects, including redlines, time & expenses, and other relevant data, demonstrating the candidate's ability to maintain accurate and comprehensive records.
• Evidence of the candidate's ability to follow structured MOPs and escalate issues as needed, such as project plans, procedures, and other relevant documentation.
• Examples of the candidate's ability to communicate effectively with project managers, site leads, and remote testers, such as email correspondence, meeting notes, or other relevant communication records.

📝 Enhancement Note: While not explicitly stated, candidates should be prepared to provide detailed technical documentation of their previous projects, highlighting their ability to perform rack & stack installations, fiber work, and DC power integration in data center and central office environments. Additionally, candidates should be able to demonstrate their ability to perform site audits, inspections, and virtual audits, as well as their strong organizational and communication skills.

💵 Compensation & Benefits

Salary Range: $70,000 - $90,000 per year (based on national averages for field technicians with 5-10 years of experience in the telecommunications industry)

Benefits:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Tuition reimbursement
• Employee discounts on telecommunication services
• Veteran-friendly benefits and support

Working Hours: 40 hours per week, with the ability to work long hours and maintain high productivity in the field as needed.

📝 Enhancement Note: While the salary range is not explicitly stated, the national average for field technicians with 5-10 years of experience in the telecommunications industry is approximately $70,000 - $90,000 per year. Additionally, the company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, employee assistance program, tuition reimbursement, employee discounts on telecommunication services, and veteran-friendly benefits and support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications and network infrastructure services

Company Size: Medium to large (hundreds of employees)

Founded: 2006

Team Structure:

• Field technicians, including data center field technicians and central office technicians
• Project managers and site leads
• Remote testers and support staff
• Engineering and design teams
• Sales and business development teams

Development Methodology:

• Project-based work, with a focus on quality, efficiency, and customer satisfaction
• Collaborative team environment, with regular communication and coordination between field technicians, project managers, and remote testers
• Structured MOPs and escalation procedures to ensure consistent and high-quality project delivery

Company Website: TeleWorld Solutions

📝 Enhancement Note: TeleWorld Solutions is a veteran-friendly company that values the military experience and provides great benefits to its employees. The company has been certified as a "Great Place to Work" and offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, employee assistance program, tuition reimbursement, employee discounts on telecommunication services, and veteran-friendly benefits and support.

📈 Career & Growth Analysis

Field Technician Career Level: This role is a senior-level field technician position, requiring a high level of technical proficiency and experience in data center and central office environments. The ideal candidate will have a minimum of 5 years of IP Transport experience, with direct central office and data center experience.

Reporting Structure: Field technicians report to project managers or site leads, who are responsible for coordinating and overseeing the successful completion of projects. Field technicians may also work with remote testers and support staff to ensure proper testing and deployment of telecom hardware.

Technical Impact: Field technicians play a critical role in the successful deployment of telecom hardware in data centers and central offices. Their work ensures high-quality project delivery and exceptional customer satisfaction, contributing to the overall success of the company and its clients.

Growth Opportunities:

• Technical Specialist: With additional training and experience, field technicians may have the opportunity to advance to technical specialist roles, focusing on specific areas of expertise, such as fiber optics, DC power systems, or rack & stack installations.
• Project Management: Field technicians with strong leadership and communication skills may have the opportunity to advance to project management roles, overseeing the successful completion of projects and coordinating the efforts of field technicians, remote testers, and other team members.
• Mentoring and Training: Experienced field technicians may have the opportunity to mentor and train new team members, helping to develop their skills and knowledge in data center and central office environments.

📝 Enhancement Note: While not explicitly stated, field technicians with a high level of technical proficiency and experience may have the opportunity to advance to technical specialist or project management roles, depending on their skills, interests, and the needs of the company. Additionally, experienced field technicians may have the opportunity to mentor and train new team members, helping to develop their skills and knowledge in data center and central office environments.

🌐 Work Environment

Office Type: Field-based, with regular travel across the U.S.

Office Location(s): National travel, with a focus on data center and central office environments

Workspace Context:

• Data Center Environment: Field technicians will spend a significant portion of their time working in data center environments, which are typically clean, climate-controlled, and secure facilities housing critical IT infrastructure and equipment.
• Central Office Environment: Field technicians may also work in central office environments, which are typically smaller facilities housing telecommunications equipment and infrastructure.
• Collaborative Workspace: Field technicians will work closely with project managers, site leads, and remote testers to ensure the successful deployment of telecom hardware and the completion of projects.

Work Schedule: Field technicians will work a standard 40-hour workweek, with the ability to work long hours and maintain high productivity in the field as needed. They will also be required to travel extensively, with travel requirements ranging from 75–100% across the U.S.

📝 Enhancement Note: Field technicians will spend a significant portion of their time working in data center and central office environments, which can be physically demanding and require a good level of physical fitness and stamina. Additionally, field technicians will work closely with project managers, site leads, and remote testers to ensure the successful deployment of telecom hardware and the completion of projects, requiring strong communication and collaboration skills.

📄 Application & Technical Interview Process

Interview Process:

1. Resume Screening: The hiring manager will review resumes and select candidates with the required experience and qualifications for an initial phone or video screen.
2. Phone or Video Screen: Candidates will participate in a brief phone or video screen to discuss their qualifications, experience, and career goals. The hiring manager may also ask technical questions to assess the candidate's knowledge and proficiency in data center and central office environments.
3. On-site Interview: Candidates who pass the phone or video screen will be invited to an on-site interview, where they will meet with the hiring manager and other team members to discuss their qualifications, experience, and fit for the role. The on-site interview may include a tour of the data center or central office environment, as well as a hands-on demonstration of the candidate's ability to perform rack & stack installations, fiber work, and DC power integration.
4. Final Decision: The hiring manager will make a final decision based on the candidate's qualifications, experience, and fit for the role. The hiring manager may also consider the candidate's availability, travel preferences, and other relevant factors.

Portfolio Review Tips:

• Highlight previous rack & stack installations, fiber work, and DC power integration projects, demonstrating the candidate's technical proficiency and attention to detail.
• Include photographs or videos demonstrating the candidate's ability to perform site audits, inspections, and virtual audits, showcasing their understanding of project requirements and quality standards.
• Provide detailed technical documentation of previous projects, including redlines, time & expenses, and other relevant data, demonstrating the candidate's ability to maintain accurate and comprehensive records.
• Showcase the candidate's strong organizational and communication skills, such as examples of closeout reports, email correspondence, meeting notes, or other relevant communication records.

Technical Challenge Preparation:

• Brush up on rack & stack installations, fiber work, and DC power integration techniques, ensuring the candidate is familiar with the latest tools, equipment, and best practices in data center and central office environments.
• Review Engineering Design Packages (EDPs) and Visio drawings, ensuring the candidate is familiar with the project requirements and quality standards.
• Practice site audits, inspections, and virtual audits, ensuring the candidate is comfortable with the process and can demonstrate their ability to perform these tasks effectively.

ATS Keywords: Rack & stack, data center, central office, fiber cabling, DC power, hardware testing, site audits, documentation, communication, Methods of Procedure, safety management, vehicle operation, time management, organizational skills, fiber optics, hand tools, power tools

📝 Enhancement Note: The interview process for this role will focus on the candidate's technical proficiency and experience in data center and central office environments, as well as their ability to work effectively in fast-paced environments and maintain high productivity in the field. Candidates should be prepared to discuss their qualifications, experience, and fit for the role in detail, as well as their availability, travel preferences, and other relevant factors.

🛠 Technology Stack & Web Infrastructure

Rack & Stack Equipment:

• Ladder racks
• Fiber raceways
• Cabinets
• Hand tools
• Power tools
• DC power equipment (rectifiers, PDUs, etc.)

Fiber Cabling Tools:

• Fiber optic cable (single-mode, multimode)
• Fiber optic connectors (SC, LC, ST, etc.)
• Fiber optic splicers and cleavers
• Fiber optic test equipment (OTDR, OLTS, etc.)
• Fiber optic cable management systems (patch panels, cable trays, etc.)

DC Power Equipment:

• -48V rectifiers
• PDUs (Power Distribution Units)
• ESD (Electrostatic Discharge) protection equipment
• DC power test equipment

Hardware Testing Equipment:

• Multimeter
• Cable tester
• Power meter
• Signal generator
• Oscilloscope
• Network analyzer

Documentation & Reporting Tools:

• Microsoft Office (Word, Excel, PowerPoint)
• Mobile reporting tools (e.g., mobile apps for submitting time & expenses, closeout reports, etc.)

📝 Enhancement Note: While not explicitly stated, candidates should be familiar with the latest tools, equipment, and best practices in data center and central office environments, including rack & stack installations, fiber work, and DC power integration. Additionally, candidates should be comfortable using hand tools, power tools, and other relevant equipment to perform their job duties effectively.

👥 Team Culture & Values

TeleWorld Solutions Values:

• Customer Focus: TeleWorld Solutions is committed to delivering exceptional customer service and exceeding customer expectations in every interaction.
• Integrity: TeleWorld Solutions values honesty, transparency, and ethical behavior in all aspects of its business operations.
• Quality: TeleWorld Solutions is dedicated to delivering high-quality products and services that meet or exceed industry standards and customer expectations.
• Innovation: TeleWorld Solutions encourages creativity, continuous learning, and the pursuit of new and better ways to serve its customers and improve its business operations.
• Collaboration: TeleWorld Solutions fosters a collaborative work environment, where team members work together to achieve common goals and drive business success.

Collaboration Style:

• Cross-functional Teamwork: TeleWorld Solutions encourages collaboration between field technicians, project managers, site leads, remote testers, and other team members to ensure the successful deployment of telecom hardware and the completion of projects.
• Structured MOPs: TeleWorld Solutions uses structured MOPs to ensure consistent and high-quality project delivery, while also providing a framework for escalating issues and addressing any challenges that may arise.
• Knowledge Sharing: TeleWorld Solutions encourages knowledge sharing and continuous learning, with regular training and development opportunities for field technicians and other team members.

📝 Enhancement Note: TeleWorld Solutions values a customer-focused, collaborative, and innovative work environment, where team members work together to achieve common goals and drive business success. Field technicians should be comfortable working in a structured, team-based environment, with a focus on quality, efficiency, and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Rack & Stack Installations: Field technicians may face technical challenges related to rack & stack installations, such as limited space, weight restrictions, or other physical constraints in data center and central office environments.
• Fiber Cabling: Field technicians may face technical challenges related to fiber cabling, such as long cable runs, tight bends, or other environmental factors that can impact the performance and reliability of fiber optic cables.
• DC Power Integration: Field technicians may face technical challenges related to DC power integration, such as live network environments, ESD protection, or other safety considerations that must be addressed to ensure proper and safe operation of telecom hardware.
• Site Audits & Inspections: Field technicians may face technical challenges related to site audits and inspections, such as limited access, poor visibility, or other environmental factors that can impact the accuracy and completeness of the audit or inspection.

Learning & Development Opportunities:

• Technical Training: Field technicians may have the opportunity to participate in technical training programs, workshops, or other learning opportunities to develop their skills and knowledge in data center and central office environments.
• Conference Attendance: Field technicians may have the opportunity to attend industry conferences, trade shows, or other events to network with other professionals, learn about new and emerging technologies, and gain insights into best practices and trends in the telecommunications industry.
• Mentoring & Coaching: Field technicians may have the opportunity to work with experienced mentors or coaches to develop their skills, knowledge, and career prospects in data center and central office environments.

📝 Enhancement Note: While not explicitly stated, field technicians may face technical challenges related to rack & stack installations, fiber cabling, DC power integration, and site audits and inspections. Additionally, field technicians may have the opportunity to participate in technical training programs, workshops, or other learning opportunities to develop their skills and knowledge in data center and central office environments.

💡 Interview Preparation

Technical Questions:

• Rack & Stack Installations: Can you describe your experience with rack & stack installations in data center and central office environments? What specific tools, equipment, and techniques have you used to perform these installations?
• Fiber Cabling: Can you describe your experience with fiber cabling in data center and central office environments? What specific tools, equipment, and techniques have you used to perform these installations? How do you ensure the performance and reliability of fiber optic cables in various environmental conditions?
• DC Power Integration: Can you describe your experience with DC power integration in live network environments? What specific tools, equipment, and safety considerations have you used to ensure proper and safe operation of telecom hardware?
• Site Audits & Inspections: Can you describe your experience with site audits and inspections in data center and central office environments? What specific tools, equipment, and techniques have you used to perform these audits and inspections? How do you ensure the accuracy and completeness of the audit or inspection?

Company & Culture Questions:

• Company Culture: Can you describe the company culture at TeleWorld Solutions? How does the company's values and mission align with your personal and professional goals?
• Team Dynamics: Can you describe the team dynamics at TeleWorld Solutions? How do field technicians, project managers, site leads, and remote testers work together to achieve common goals and drive business success?
• Growth Opportunities: Can you describe the growth opportunities available to field technicians at TeleWorld Solutions? What specific skills, knowledge, and experience are required to advance to technical specialist or project management roles?

Portfolio Presentation Strategy:

• Demonstration of Technical Proficiency: Highlight previous rack & stack installations, fiber work, and DC power integration projects, demonstrating the candidate's technical proficiency and attention to detail.
• Site Audit & Inspection Examples: Include photographs or videos demonstrating the candidate's ability to perform site audits, inspections, and virtual audits, showcasing their understanding of project requirements and quality standards.
• Documentation & Reporting: Provide detailed technical documentation of previous projects, including redlines, time & expenses, and other relevant data, demonstrating the candidate's ability to maintain accurate and comprehensive records.
• Communication & Collaboration: Showcase the candidate's strong organizational and communication skills, such as examples of closeout reports, email correspondence, meeting notes, or other relevant communication records.

📝 Enhancement Note: The interview process for this role will focus on the candidate's technical proficiency and experience in data center and central office environments, as well as their ability to work effectively in fast-paced environments and maintain high productivity in the field. Candidates should be prepared to discuss their qualifications, experience, and fit for the role in detail, as well as their availability, travel preferences, and other relevant factors.

📌 Application Steps

To apply for this Data Center Field Technician III Lead (Rack & Stack) position at TeleWorld Solutions:

1. Submit Application: Visit the TeleWorld Solutions careers page and submit your application for the Data Center Field Technician III Lead (Rack & Stack) position.
2. Prepare Portfolio: Highlight previous rack & stack installations, fiber work, and DC power integration projects, demonstrating your technical proficiency and attention to detail. Include photographs or videos demonstrating your ability to perform site audits, inspections, and virtual audits, showcasing your understanding of project requirements and quality standards. Provide detailed technical documentation of previous projects, including redlines, time & expenses, and other relevant data, demonstrating your ability to maintain accurate and comprehensive records. Showcase your strong organizational and communication skills, such as examples of closeout reports, email correspondence, meeting notes, or other relevant communication records.
3. Optimize Resume: Tailor your resume to highlight your qualifications, experience, and fit for the role. Include relevant keywords and phrases, such as rack & stack, data center, central office, fiber cabling, DC power, hardware testing, site audits, documentation, communication, Methods of Procedure, safety management, vehicle operation, time management, organizational skills, fiber optics, hand tools, power tools, and other relevant terms.
4. Prepare for Interview: Review the technical and company & culture questions listed above, and practice your responses to demonstrate your knowledge, proficiency, and fit for the role. Consider your availability, travel preferences, and other relevant factors, and be prepared to discuss them in detail during the interview process.
5. Research Company: Learn about TeleWorld Solutions' mission, values, and culture, and be prepared to discuss how your personal and professional goals align with the company's objectives. Familiarize yourself with the company's products, services, and industry position, and be ready to discuss how your technical expertise and experience can contribute to the company's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.