📍 Job Overview

Job Title: Data Center Engineering Operations Technician
Company: Amazon
Location: Hilliard, Ohio, United States
Job Type: On-site
Category: Server Administration, Infrastructure
Date Posted: June 11, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Maintain and operate critical infrastructure systems in data centers to ensure 24/7 reliability and availability
Collaborate with global teams to implement new technology and work practices
Work in state-of-the-art data centers with a focus on safety, security, and innovation

📝 Enhancement Note: This role offers an opportunity to work in a dynamic, high-tech environment with a focus on continuous learning and improvement.

💻 Primary Responsibilities

Daily Building Rounds: Monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
System Monitoring: Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
Troubleshooting and Repair: Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA), perform preventative maintenance, root cause analysis, and repair of electrical and mechanical equipment
Rack Installs and Decommissioning: Perform rack installs and rack decommissioning within internal SLA
Technical Writing: Document change management program and other technical processes
Project Management: Monitor daily work requests, manage to resolution, and execute projects from conception to completion
Vendor Management: On-site support of contractors, sub-contractors, and vendors, ensuring all work performed is in accordance with established practices, procedures, and local legislation

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience:

1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (e.g., electrical or mechanical)
1+ years of experience with Microsoft Office products (including Excel, Word, and PowerPoint)

Preferred Skills:

2+ years of data center engineering experience

📝 Enhancement Note: While not required, having experience in a relevant industry or with data center-specific equipment can be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with electrical, mechanical, or HVAC systems through relevant projects or certifications
Showcase problem-solving skills and ability to troubleshoot complex systems

Technical Documentation:

Provide examples of technical writing or documentation, such as standard operating procedures (SOPs) or equipment manuals
Include any certifications or training related to data center engineering or relevant industries

💵 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (based on regional data center technician salaries and Amazon's compensation structure)

Benefits:

Comprehensive health, dental, and vision plans
401(k) matching and employee stock purchase plan
Generous paid time off and holiday schedule
Tuition reimbursement and professional development opportunities
Employee discounts on Amazon products and services

Working Hours: 40 hours per week, with shifts up to 12 hours and potential on-call rotations

📝 Enhancement Note: Salary range is estimated based on regional data center technician salaries and Amazon's compensation structure. Benefits are based on Amazon's standard employee benefits package.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and cloud computing

Company Size: Large (over 1,000,000 employees)

Founded: 1994

Team Structure:

Data Center Engineering Operations Technicians (EOTs) report to the Data Center Facility Manager (FM)
EOTs work closely with global teams to implement new technology and work practices
Collaborate with various teams, including operations, maintenance, and project management

Development Methodology:

Focus on continuous improvement and innovation
Collaborative approach to problem-solving and decision-making
Strong emphasis on safety, security, and compliance

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's company culture emphasizes innovation, customer obsession, and operational excellence, which translates to a fast-paced and dynamic work environment for data center technicians.

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level to mid-level data center engineering operations technician

Reporting Structure: Reports directly to the Data Center Facility Manager

Technical Impact: Maintain and operate critical infrastructure systems, ensuring data center reliability and availability

Growth Opportunities:

Gain experience working with cutting-edge technology and infrastructure
Develop skills in data center engineering, operations, and management
Opportunities for career progression within Amazon's data center engineering teams

📝 Enhancement Note: This role offers an opportunity to grow within Amazon's data center engineering teams, with potential career paths in operations management, technical specialist roles, or other related fields.

🌐 Work Environment

Office Type: On-site, data center environment

Office Location(s): Hilliard, Ohio, United States

Workspace Context:

Work in a secure, controlled environment with access to state-of-the-art data center equipment
Collaborate with cross-functional teams, including operations, maintenance, and project management
Potential exposure to hazardous materials and equipment, requiring adherence to safety protocols

Work Schedule: Rotating shifts, up to 12 hours, with potential on-call rotations

📝 Enhancement Note: Working in a data center environment requires adherence to strict safety protocols and a strong commitment to maintaining the reliability and availability of critical infrastructure systems.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: Discuss experience, skills, and career goals with an Amazon recruiter
Technical Phone Interview: Demonstrate understanding of electrical, mechanical, or HVAC systems and troubleshooting skills
On-site Interview: Meet with the hiring team, including the Data Center Facility Manager and other EOTs, to discuss technical skills, problem-solving abilities, and cultural fit
Final Decision: Receive a job offer or feedback from the Amazon hiring team

Portfolio Review Tips:

Highlight relevant experience with electrical, mechanical, or HVAC systems
Include examples of problem-solving skills and ability to troubleshoot complex systems
Showcase any certifications or training related to data center engineering or relevant industries

Technical Challenge Preparation:

Brush up on electrical, mechanical, and HVAC system knowledge
Familiarize yourself with Amazon's data center operations and safety protocols
Prepare for behavioral and situational interview questions focused on problem-solving, teamwork, and adaptability

ATS Keywords: Data center, engineering, operations, technician, electrical, mechanical, HVAC, troubleshooting, preventative maintenance, project management, vendor management, safety, compliance, Microsoft Office

📝 Enhancement Note: Tailor your resume and application materials to highlight relevant experience and skills for this data center engineering operations technician role.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

Electrical systems: 3-phase electrical systems, switchgear, UPS units, PDUs, wet cell batteries, and associated systems
Mechanical systems: CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors
Additional support equipment: fire/life safety equipment, building automation systems, and general facilities equipment

📝 Enhancement Note: Familiarity with these data center infrastructure systems is essential for this role, as technicians will be responsible for maintaining, operating, and troubleshooting them.

👥 Team Culture & Values

Data Center Engineering Operations Values:

Safety first: Prioritize the safety of yourself and others in all aspects of the job
Reliability: Ensure data center systems are available and reliable 24/7
Innovation: Continuously learn and adapt to new technology and work practices
Collaboration: Work effectively with cross-functional teams to achieve common goals
Customer obsession: Focus on delivering an exceptional customer experience through reliable and available data center services

Collaboration Style:

Cross-functional collaboration with operations, maintenance, and project management teams
Regular team meetings and communication to discuss progress, challenges, and best practices
A supportive and inclusive team environment that encourages learning and growth

📝 Enhancement Note: Amazon's data center engineering teams prioritize safety, reliability, and innovation, fostering a collaborative and supportive work environment for technicians.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and repairing complex electrical, mechanical, or HVAC systems in a critical data center environment
Maintaining and operating systems within strict Service Level Agreements (SLAs) and safety protocols
Adapting to new technology and work practices in a rapidly evolving industry

Learning & Development Opportunities:

Gain hands-on experience working with cutting-edge data center infrastructure and technology
Develop skills in data center engineering, operations, and management
Attend training sessions, workshops, and conferences to stay up-to-date with industry trends and best practices
Collaborate with cross-functional teams to learn from experienced professionals and gain diverse perspectives

📝 Enhancement Note: This role offers an opportunity to develop technical skills and gain experience working in a dynamic, high-tech environment with a focus on continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

Electrical Systems: Describe your experience with 3-phase electrical systems, switchgear, UPS units, PDUs, and wet cell batteries. How have you troubleshot and repaired issues with these systems in the past?
Mechanical Systems: Explain your familiarity with CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors. How have you maintained and operated these systems to ensure optimal performance?
Problem-Solving: Walk through a complex troubleshooting scenario you've encountered in the past, detailing your approach, the steps you took to identify and resolve the issue, and the outcome.

Company & Culture Questions:

Data Center Operations: How do you prioritize safety and reliability in your daily work? Can you provide an example of a time when you went above and beyond to ensure the availability of critical data center systems?
Teamwork: Describe your experience working with cross-functional teams in a data center environment. How have you collaborated with others to achieve common goals and maintain high standards for data center services?

Portfolio Presentation Strategy:

Highlight relevant experience with electrical, mechanical, or HVAC systems through case studies, projects, or certifications
Include examples of problem-solving skills and ability to troubleshoot complex systems
Showcase any certifications or training related to data center engineering or relevant industries

📝 Enhancement Note: Prepare for technical and behavioral interview questions that focus on your experience with data center infrastructure, problem-solving skills, and cultural fit within Amazon's data center engineering teams.

📌 Application Steps

To apply for this data center engineering operations technician position:

Submit your application through the Amazon Jobs website: https://www.amazon.jobs/en/jobs/3006182
Tailor your resume and cover letter to highlight relevant experience and skills for this role
Prepare for phone and on-site interviews by reviewing data center infrastructure, troubleshooting scenarios, and Amazon's company culture
Research Amazon's data center operations and safety protocols to demonstrate your understanding of the role and commitment to the company's mission

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center engineering industry-standard assumptions. All details should be verified directly with the Amazon hiring team before making application decisions.

Data Center Engineering Operations Technician