📍 Job Overview

Job Title: Data Center Engineering Operations Engineer, AWS Infrastructure Operations
Company: Amazon
Location: Bangkok, Krung Thep Maha Nakhon, Thailand
Job Type: On-site
Category: Infrastructure & Operations
Date Posted: June 18, 2025
Experience Level: Mid-level (2-5 years)

🚀 Role Summary

Maintain and operate mission-critical data center facilities, ensuring high availability and reliability.
Troubleshoot electrical, mechanical, and HVAC systems to minimize downtime and maximize performance.
Supervise contractors and ensure safety protocols are followed.
Collaborate with senior engineers to provide metrics reporting and contribute to continuous improvement.

📝 Enhancement Note: This role focuses on hands-on maintenance and troubleshooting of data center infrastructure, requiring a strong background in electrical and mechanical systems.

💻 Primary Responsibilities

Facility Management: Maintain electrical, mechanical, and HVAC equipment, ensuring optimal performance and minimizing downtime.
Troubleshooting: Diagnose and resolve issues related to facility and rack-level events, utilizing root cause analysis techniques.
Safety & Compliance: Ensure all personnel on-site follow safety protocols and maintain a safe working environment.
Team Supervision: Oversee contractors performing servicing or preventive maintenance tasks.
Metrics Reporting: Provide daily operational readings and generate reports to senior engineers.

📝 Enhancement Note: This role requires a strong focus on proactive maintenance and quick issue resolution to meet or exceed defined service levels.

🎓 Skills & Qualifications

Education: Associate's or Technical Degree in Electrical Engineering, Mechanical Engineering, or a related discipline.

Experience: At least 2 years of experience in a data center or mission-critical environment. Preferred: 4+ years of data center operation experience.

Required Skills:

Proficiency in electrical and mechanical systems troubleshooting.
Knowledge of HVAC, centrifugal chillers, cooling towers, and water chemical systems.
Familiarity with Microsoft Excel, Word, and Outlook.
Ability to work on-call and rotate shifts as needed.
Strong communication and teamwork skills.

Preferred Skills:

Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or a related discipline.
Fundamental knowledge of network design and layout, as well as low voltage (copper/fiber) cabling.
Experience with switch gear, UPSs, PDUs, wet cell batteries, and associated systems.

📝 Enhancement Note: Candidates with relevant certifications (e.g., Data Center Design Professional, Certified Data Center Management Professional) may have an advantage.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documented experience in data center operations, including maintenance and troubleshooting tasks.
Evidence of problem-solving skills and root cause analysis techniques.
Examples of metrics reporting and continuous improvement initiatives.

Technical Documentation:

Detailed documentation of electrical, mechanical, and HVAC systems within the data center.
Records of preventive maintenance tasks and equipment history.
Process documents outlining safety protocols, troubleshooting procedures, and maintenance schedules.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should be prepared to discuss their experience and accomplishments in data center operations.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Bangkok, Thailand is THB 40,000 - 60,000 per month, based on industry standards and the candidate's experience level.

Benefits:

Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Generous paid time off and holiday leave.
Employee discounts on Amazon products and services.
Opportunities for career growth and professional development.

Working Hours: 40 hours per week, with on-call and rotating shift requirements.

📝 Enhancement Note: Salary and benefits may vary based on the candidate's qualifications and Amazon's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Amazon is a multinational technology company specializing in e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: Amazon is one of the largest companies in the world, with over 1.3 million employees globally. This role will be part of the AWS (Amazon Web Services) team, which is one of Amazon's largest and fastest-growing divisions.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Team Structure:

The AWS Infrastructure Operations team consists of various roles, including data center engineers, site reliability engineers, and facilities management professionals.
The team follows a collaborative and cross-functional approach, working closely with other AWS teams to ensure high-quality service delivery.

Development Methodology:

Amazon follows Agile methodologies, with a focus on continuous improvement and customer obsession.
The AWS Infrastructure Operations team utilizes lean principles and data-driven decision-making to optimize data center performance and reliability.

Company Website: www.amazon.com

📝 Enhancement Note: Amazon's company culture is known for its customer-centric approach, innovation, and high-performance work environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a mid-level position within the data center engineering field, focusing on hands-on maintenance and troubleshooting of mission-critical facilities.

Reporting Structure: The Data Center Engineering Operations Engineer reports directly to the Senior Data Center Engineer or Manager.

Technical Impact: This role plays a crucial part in ensuring the availability and reliability of AWS data centers, directly impacting the performance and scalability of AWS services.

Growth Opportunities:

Technical Specialization: Develop expertise in specific data center systems or technologies.
Leadership Roles: Progress to senior or management positions within the data center engineering team.
Cross-functional Roles: Transition to related roles within AWS, such as site reliability engineering or cloud support.

📝 Enhancement Note: Career growth opportunities within Amazon are abundant, with a strong focus on internal promotions and skill development.

🌐 Work Environment

Office Type: Amazon's offices are modern, collaborative workspaces designed to foster innovation and productivity. The data center facilities are state-of-the-art, mission-critical environments with strict access controls and security measures.

Office Location(s): Bangkok, Krung Thep Maha Nakhon, Thailand

Workspace Context:

Data Center Access: Candidates must be willing to work in data center environments, which may have specific access requirements and safety protocols.
Shift Work: This role requires working on-call and rotating shifts, including evenings, weekends, and holidays.
Physical Demands: The role involves walking, climbing ladders, and lifting heavy objects, as well as working in uneven terrain and at heights.

Work Schedule: The work schedule is 40 hours per week, with on-call and rotating shift requirements to ensure 24/7 data center coverage.

📝 Enhancement Note: Working in a data center environment requires a high level of responsibility, attention to detail, and a strong commitment to safety and security protocols.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the candidate's experience and qualifications for the role.
On-site Interview: A visit to the data center facility, including a tour and technical discussions with the hiring manager and team members.
Technical Assessment: A hands-on assessment of the candidate's troubleshooting and problem-solving skills, focusing on data center systems and equipment.
Final Interview: A discussion of the candidate's fit with the team and company culture, as well as their long-term career goals.

Portfolio Review Tips:

Highlight experience in data center operations, including maintenance, troubleshooting, and safety protocols.
Provide examples of metrics reporting and continuous improvement initiatives.
Demonstrate strong communication and teamwork skills, as well as the ability to work independently in a high-pressure environment.

Technical Challenge Preparation:

Brush up on electrical, mechanical, and HVAC systems, as well as data center-specific terminology and best practices.
Familiarize yourself with Amazon's Leadership Principles and company culture.
Prepare questions to ask the interview panel about the team, company, and growth opportunities.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Data Center: Data center, mission-critical, facility, infrastructure, operations, maintenance, troubleshooting, reliability, availability.
Electrical & Mechanical Systems: Electrical, mechanical, HVAC, switch gear, UPS, PDU, wet cell batteries, centrifugal chillers, cooling towers, air handlers, pumps, motors.
Safety & Compliance: Safety, protocols, compliance, OSHA, regulations, PPE, hazardous materials.
Teamwork & Communication: Teamwork, collaboration, communication, problem-solving, root cause analysis, metrics reporting.
Amazon-specific: AWS, Amazon Web Services, data center engineering, infrastructure operations, Amazon Leadership Principles.

📝 Enhancement Note: Tailor your resume and interview preparation to highlight relevant data center operations experience and skills, as well as your fit with Amazon's company culture.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

Electrical systems: Switch gear, UPSs, PDUs, wet cell batteries, and associated systems.
Mechanical systems: CRAC, centrifugal chillers, cooling towers, water chemical systems, air handlers, pumps, and motors.
HVAC systems: CRAC, centrifugal chillers, cooling towers, and water chemical systems.
Diesel generators and related fuel systems.
Networking systems: Low voltage (copper/fiber) cabling, switch gear, and associated systems.

Monitoring & Management Tools:

Data center infrastructure management (DCIM) tools: e.g., Schneider Electric's StruxureWare or similar platforms.
Building management systems (BMS): e.g., Johnson Controls' Metasys or similar platforms.
Computerized maintenance management system (CMMS): e.g., IBM's Maximo or similar platforms.

📝 Enhancement Note: Familiarize yourself with the specific data center infrastructure and management tools used by Amazon, as this will be crucial for success in the role.

👥 Team Culture & Values

AWS Values:

Customer Obsessed: We start with the customer and work backwards. We are passionate about inventing on their behalf.
Ownership: We take ownership of the outcomes we produce and drive results for our customers.
Invent & Simplify: We pioneer new technologies and simplify existing ones to make our customers' lives better.
Learn & Be Curious: We are curious about new possibilities and act to explore them.
Hire & Develop the Best: We want to work in a place where the best come to learn and grow.
Insist on the Highest Standards: We have relentlessly high standards, and we're always looking to improve.
Think Big: Thinking small is a self-fulfilling prophecy. We create bold strategies, make big bets, and take intelligent risks.
Bias for Action: Speed matters in business. We value calculated risk-taking and quick decision-making.
Frugality: We try not to spend money we don't have to, because we believe in returning value to our customers.
Earn Trust: We understand that earning trust is a critical part of our success, and we strive to earn it every day.

AWS Leadership Principles:

Insist on the Highest Standards: Leadership requires us to have relentlessly high standards in everything we do, including how we hire and develop people.
Dive Deep: Leaders operate at all levels. Unlike other companies, we are biased towards action, we seek diverse perspectives, and we are not afraid to challenge the status quo.
Bias Towards Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study or formal approvals. We encourage employees to take calculated risks, even if it means making mistakes.
Frugality: We try not to spend money we don't have to. Frugality breeds resourcefulness, self-sufficiency, and invention.
Earn Trust: Leaders are sincerely open, honest, and direct in their dealings with team members and colleagues.
Dive Deep: Leaders operate at all levels. Unlike other companies, we are biased towards action, we seek diverse perspectives, and we are not afraid to challenge the status quo.
Hire and Develop the Best: Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and they don't hesitate to separate the top 20% from the bottom 20%.
Insist on the Highest Standards: Leadership requires us to have relentlessly high standards in everything we do, including how we hire and develop people.
Think Big: Thinking small is a self-fulfilling prophecy. We create bold strategies, make big bets, and think long term.
Bias Towards Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study or formal approvals. We encourage employees to take calculated risks, even if it means making mistakes.
Frugality: We try not to spend money we don't have to. Frugality breeds resourcefulness, self-sufficiency, and invention.
Earn Trust: Leaders are sincerely open, honest, and direct in their dealings with team members and colleagues.
Dive Deep: Leaders operate at all levels. Unlike other companies, we are biased towards action, we seek diverse perspectives, and we are not afraid to challenge the status quo.
Hire and Develop the Best: Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and they don't hesitate to separate the top 20% from the bottom 20%.
Insist on the Highest Standards: Leadership requires us to have relentlessly high standards in everything we do, including how we hire and develop people.
Think Big: Thinking small is a self-fulfilled prophecy. We create bold strategies, make big bets, and think long term.
Bias Towards Action: Speed matters in business. Many decisions and actions are reversible and do not need extensive study or formal approvals. We encourage employees to take calculated risks, even if it means making mistakes.
Frugality: We try not to spend money we don't have to. Frugality breeds resourcefulness, self-sufficiency, and invention.
Earn Trust: Leaders are sincerely open, honest, and direct in their dealings with team members and colleagues.

📝 Enhancement Note: Amazon's Leadership Principles guide decision-making and behavior at all levels of the organization, and candidates should familiarize themselves with these principles to demonstrate a strong cultural fit.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High-Availability Systems: Maintain and troubleshoot data center infrastructure to ensure high availability and minimal downtime.
Emerging Technologies: Stay up-to-date with the latest data center technologies and best practices to continuously improve performance and efficiency.
Scalability: Design and implement data center infrastructure to support the growing demands of AWS services.
Sustainability: Contribute to Amazon's sustainability goals by optimizing data center energy consumption and reducing environmental impact.

Learning & Development Opportunities:

Technical Training: Participate in Amazon's extensive training and development programs to advance your skills in data center engineering and related technologies.
Mentorship: Seek guidance from senior engineers and other team members to gain insights into best practices and career development opportunities.
Conferences & Events: Attend industry conferences and events to network with other data center professionals and learn about emerging trends and technologies.

📝 Enhancement Note: Amazon provides numerous opportunities for professional growth and development, both within the data center engineering field and across the broader AWS organization.

💡 Interview Preparation

Technical Questions:

Data Center Infrastructure: Describe the components of a typical data center infrastructure and their functions.
Troubleshooting: Walk through a scenario involving a data center outage and discuss the steps you would take to identify and resolve the issue.
Safety Protocols: Explain the importance of safety protocols in data center operations and provide examples of protocols you have implemented or followed in previous roles.
Teamwork & Communication: Describe a situation where you had to collaborate with a team to resolve a complex data center issue, and discuss the communication strategies you employed.

Company & Culture Questions:

Amazon Leadership Principles: Explain how you have demonstrated one or more of Amazon's Leadership Principles in a previous role or project.
AWS Services: Describe your understanding of AWS services and how data center operations support the delivery of these services.
Customer Obsession: Explain how you have gone above and beyond to ensure customer satisfaction in a previous role or project.

Portfolio Presentation Strategy:

Data Center Infrastructure: Provide visual representations of data center infrastructure, highlighting the systems and components you are most familiar with.
Troubleshooting Scenarios: Present case studies of data center issues you have resolved, including the root cause analysis process and the steps taken to resolve the issue.
Safety Protologies: Showcase your understanding of safety protocols by presenting examples of protocols you have implemented or followed in previous roles.

📝 Enhancement Note: Tailor your interview preparation to demonstrate your technical expertise in data center operations, as well as your fit with Amazon's company culture and Leadership Principles.

📌 Application Steps

To apply for this data center engineering operations engineer position at Amazon:

Submit your application through the Amazon Jobs website.
Tailor your resume to highlight your relevant data center operations experience and skills, using the ATS keywords provided in this document.
Prepare a portfolio showcasing your experience in data center maintenance, troubleshooting, and safety protocols, as well as any relevant technical certifications or training.
Research Amazon's company culture and Leadership Principles, and prepare thoughtful responses to company and culture-related interview questions.
Practice technical interview questions and challenges, focusing on data center infrastructure, troubleshooting, and safety protocols.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with Amazon's hiring organization before making application decisions.

Data Center Engineering Operations Engineer , AWS Infrastructure Operations