📍 Job Overview

Job Title: Data Center Customer Operations III
Company: Equinix
Location: Santiago, Región Metropolitana, Chile
Job Type: On-site
Category: Data Center Operations
Date Posted: 2025-07-09
Experience Level: Entry-level (0-2 years)
Remote Status: On-site (Remote: No)

🚀 Role Summary

Equinix, the world's digital infrastructure company, is seeking a Data Center Customer Operations III to maintain critical facilities infrastructure and provide best-in-class service to data center customers. This role involves managing work order requests, ensuring adherence to standard operating procedures, and supporting customer installations and testing. The ideal candidate will have a high school diploma or equivalent and 1-2 years of relevant experience.

📝 Enhancement Note: This role is focused on operational tasks within Equinix's data centers, requiring strong attention to detail, customer service skills, and the ability to work effectively within a team.

💻 Primary Responsibilities

Queue Management / Reporting:
- Review and respond to work order requests in the queue, adhering to commitment times.
- Escalate and expedite orders to appropriate teams, following standard operating procedures.
- Maintain detailed written records of all work activity and update local asset databases.
Installations:
- Rack and stack customer equipment tickets.
- Support intra-cage infrastructure installations, including fiber trays, ladder racks, customer equipment, and cabinets.
Cross-Connect:
- Support semi-routine data center cross-connect work order requests (installs, terminations, modifications, and testing).
- Ensure proper cable management for coax, fiber, twisted pair copper, and intra-building cross-connects.
- Learn to install 'across' connect circuits (switched, multiplexed, etc.) under supervision.
Testing / Troubleshooting:
- Support standard operating testing and installations of customer assets.
- Support layer 1 cross-connect certification testing.
- Learn non-standard operating testing, such as layer 2 and layer 3 testing, under supervision.
Stakeholder Partnership:
- Support operations and security personnel team for breaks or other activities when necessary.
- Provide back-up assistance to team members when required.
Customer Management:
- Ensure timely adherence to work order requirements and provide excellent customer service.
- Support customers on-site through access control and escorting services.
Projects:
- Support fulfillment of projects that follow standard operating procedures.
- Support vendors on projects and physical customer audits.
Training:
- Complete all assigned training in a timely manner.
- Provide support to new hires as needed.

📝 Enhancement Note: The primary responsibilities of this role are focused on maintaining and supporting Equinix's data centers, ensuring high-quality service to customers, and collaborating effectively with the operations team.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: 1-2 years of relevant work experience.

Required Skills:

Strong attention to detail
Excellent customer service skills
Ability to work effectively within a team
Familiarity with standard operating procedures
Basic understanding of data center infrastructure

Preferred Skills:

Previous experience in data center operations or a related field
Knowledge of cross-connect and cable management procedures
Familiarity with layer 1, 2, and 3 testing
Proficiency in using relevant software tools and systems

📝 Enhancement Note: While specific technical skills are not heavily emphasized in this role, a strong foundation in customer service, teamwork, and attention to detail is essential for success in this position.

📊 Web Portfolio & Project Requirements

N/A - This role does not require a web portfolio or project submission.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, according to Glassdoor, the average salary for a Data Center Technician in Santiago, Chile, is approximately CLP 1,200,000 (USD 1,600) per month. This role may offer a similar salary range, depending on experience and qualifications.

Benefits:

Health, dental, and vision insurance
Retirement savings plan with company match
Employee stock purchase plan
Tuition reimbursement
Employee discounts on Equinix services
Paid time off and holidays

Working Hours: This role operates on a standard 40-hour workweek, with potential for shift work and on-call rotations.

📝 Enhancement Note: While the salary range is not specified, research indicates that the average salary for a similar role in Santiago, Chile, is approximately CLP 1,200,000 (USD 1,600) per month. Benefits and working hours are typical for an on-site, full-time position in the data center operations field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Equinix operates in the data center and colocation services industry, providing digital infrastructure for businesses worldwide.

Company Size: Equinix is a large, global company with over 260 data centers across the globe, employing more than 10,000 people.

Founded: Equinix was founded in 1998 and is headquartered in Redwood City, California, USA.

Team Structure:

The operations team is responsible for maintaining and managing Equinix's data centers.
The team is organized into various departments, including data center operations, remote hands, and customer support.
Team members work closely together to ensure high-quality service and customer satisfaction.

Development Methodology:

Equinix follows standard operating procedures for data center operations and maintenance.
The company emphasizes continuous improvement and regular training to ensure team members stay up-to-date with industry best practices.

Company Website: Equinix

📝 Enhancement Note: Equinix's company culture is focused on providing high-quality service to customers and maintaining the company's global data centers. The operations team works closely together to ensure customer satisfaction and maintain the company's reputation for excellence in the data center services industry.

📈 Career & Growth Analysis

Data Center Operations Career Level: This role is an entry-level position within Equinix's data center operations team. The primary responsibilities involve managing work order requests, ensuring adherence to standard operating procedures, and supporting customer installations and testing.

Reporting Structure: This role reports directly to the Data Center Operations Manager or a similar supervisor within Equinix's operations team.

Technical Impact: The technical impact of this role is focused on maintaining and supporting Equinix's data centers, ensuring high-quality service to customers, and collaborating effectively with the operations team.

Growth Opportunities:

Technical Skill Development: As team members gain experience and demonstrate proficiency in data center operations, they may have the opportunity to advance to more senior roles within the operations team, such as Data Center Operations Specialist or Data Center Operations Manager.
Emerging Technologies: Equinix is at the forefront of emerging technologies in the data center services industry. Team members may have the opportunity to learn about and work with new technologies as they become available.
Leadership Potential: With experience and demonstrated leadership skills, team members may have the opportunity to take on supervisory or management roles within the operations team.

📝 Enhancement Note: This role offers opportunities for career growth within Equinix's data center operations team, focusing on technical skill development, emerging technologies, and leadership potential.

🌐 Work Environment

Office Type: Equinix's data centers are industrial facilities designed to house and maintain critical IT infrastructure for customers.

Office Location(s): This role is based in Santiago, Chile, at Equinix's ST1 data center.

Workspace Context:

Data Center Floor: The data center floor is a secure, climate-controlled environment housing customer equipment and infrastructure.
Workstations: Team members have access to workstations equipped with relevant software tools and systems for managing work orders and customer requests.
Collaboration: Team members work closely together to ensure high-quality service and customer satisfaction, collaborating on projects and sharing best practices.

Work Schedule: This role operates on a standard 40-hour workweek, with potential for shift work and on-call rotations to ensure 24/7 data center coverage.

📝 Enhancement Note: Equinix's data centers provide a secure, climate-controlled work environment focused on maintaining and supporting critical IT infrastructure for customers. The work schedule is designed to ensure 24/7 data center coverage, with potential for shift work and on-call rotations.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and availability.
On-site Tour & Interview: A tour of the data center followed by an interview with the Data Center Operations Manager or a similar supervisor.
Final Interview: A final interview with the hiring manager or a member of the human resources team to discuss the role and make a hiring decision.

Portfolio Review Tips: N/A - This role does not require a portfolio submission.

Technical Challenge Preparation: N/A - This role does not involve a technical challenge or coding assessment.

ATS Keywords: Data center operations, data center technician, customer service, standard operating procedures, data center maintenance, data center infrastructure, data center support, data center customer management, data center testing, data center installation, data center cross-connect, data center cable management, data center teamwork, data center customer satisfaction.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's qualifications, experience, and fit within Equinix's data center operations team. The role does not involve a technical challenge or coding assessment, as the primary responsibilities are focused on customer service and data center maintenance.

🛠 Technology Stack & Web Infrastructure

N/A - This role does not involve working with web technologies or web infrastructure.

👥 Team Culture & Values

Data Center Operations Values:

Customer Focus: Equinix prioritizes customer satisfaction and strives to provide high-quality service to all customers.
Teamwork: The operations team works closely together to ensure high-quality service and customer satisfaction.
Continuous Improvement: Equinix encourages regular training and professional development to ensure team members stay up-to-date with industry best practices.
Safety: Equinix prioritizes the safety of team members and customers within its data centers.

Collaboration Style:

Cross-Functional Integration: The operations team works closely with other departments, including customer support and remote hands, to ensure high-quality service and customer satisfaction.
Code Review Culture: Equinix encourages regular training and professional development to ensure team members stay up-to-date with industry best practices.
Knowledge Sharing: Equinix encourages team members to share their knowledge and expertise with one another to improve overall performance.

📝 Enhancement Note: Equinix's data center operations team values customer focus, teamwork, continuous improvement, and safety. The collaboration style emphasizes cross-functional integration, knowledge sharing, and regular training to ensure high-quality service and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Standard Operating Procedures: This role involves adhering to standard operating procedures for data center maintenance and customer support. Team members must be able to follow established processes and procedures accurately and efficiently.
Customer Expectations: Equinix's customers have high expectations for data center service and support. Team members must be able to manage customer requests and expectations effectively.
Emerging Technologies: Equinix is at the forefront of emerging technologies in the data center services industry. Team members may face technical challenges related to new technologies and industry trends.

Learning & Development Opportunities:

Technical Skill Development: As team members gain experience and demonstrate proficiency in data center operations, they may have the opportunity to advance to more senior roles within the operations team, such as Data Center Operations Specialist or Data Center Operations Manager.
Emerging Technologies: Equinix is at the forefront of emerging technologies in the data center services industry. Team members may have the opportunity to learn about and work with new technologies as they become available.
Leadership Potential: With experience and demonstrated leadership skills, team members may have the opportunity to take on supervisory or management roles within the operations team.

📝 Enhancement Note: This role offers opportunities for technical skill development, emerging technologies, and leadership potential within Equinix's data center operations team. Team members may face technical challenges related to standard operating procedures, customer expectations, and emerging technologies.

💡 Interview Preparation

Technical Questions:

Data Center Operations: Be prepared to discuss your experience with data center operations, maintenance, and customer support.
Standard Operating Procedures: Be familiar with standard operating procedures for data center maintenance and customer support.
Customer Service: Be prepared to discuss your experience with customer service and managing customer expectations.

Company & Culture Questions:

Equinix's Data Centers: Research Equinix's data centers and be prepared to discuss the company's global presence and data center services.
Data Center Operations Team: Be familiar with Equinix's data center operations team and be prepared to discuss the team's role within the company.
Customer Satisfaction: Be prepared to discuss your approach to customer service and ensuring high-quality service and customer satisfaction.

Portfolio Presentation Strategy: N/A - This role does not require a portfolio submission.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's qualifications, experience, and fit within Equinix's data center operations team. The role does not involve a technical challenge or coding assessment, as the primary responsibilities are focused on customer service and data center maintenance.

📌 Application Steps

To apply for this Data Center Customer Operations III position at Equinix:

Submit Your Application: Click on the application link provided in the job listing.
Prepare for Phone Screen: Review the job description and be prepared to discuss your qualifications, experience, and availability.
Research Equinix: Familiarize yourself with Equinix's data centers, global presence, and data center services.
Prepare for On-site Tour & Interview: Be ready to discuss your experience with data center operations, maintenance, and customer support, as well as your approach to customer service and ensuring high-quality service and customer satisfaction.
Prepare for Final Interview: Be prepared to discuss your qualifications, experience, and fit within Equinix's data center operations team, as well as your long-term career goals and aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with Equinix before making application decisions.

Data Center Customer Operations III